# NiCE CXone vs Sharpen Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NiCE CXone Mpower excels in overall user satisfaction, reflected in its higher G2 Score of 54.36 compared to Sharpen's 33.67. Users appreciate the platform's robust features for performance review, stating, "I like how it provides different features for us to review our performance, and activity throughout the day."
- **Users say** that NiCE CXone Mpower offers a more intuitive setup process, with a score of 8.0 for ease of setup, while Sharpen struggles with a lower score of 6.3. Recent feedback highlights the ease of customizing dashboards in NiCE CXone Mpower, making it a preferred choice for those who value quick implementation.
- **Reviewers mention** that NiCE CXone Mpower provides superior support quality, scoring 8.3 compared to Sharpen's 7.8. Users have noted the efficiency of pulling calls from reports, which enhances situational awareness, showcasing the platform's commitment to customer service.
- **According to verified reviews** , NiCE CXone Mpower shines in performance analysis and reporting features, with scores of 9.2 and 8.6, respectively. Users highlight the platform's ability to keep tabs on incoming calls and agent activities, stating, "It helps us provide our clients a higher overall SVL."
- **Users appreciate** Sharpen's customization capabilities, which allow for a unique user experience. One reviewer noted, "I like the customization that we have to deliver a unique experience," indicating that while it may not have the same overall satisfaction, it offers flexibility that some users find valuable.
- **G2 reviewers indicate** that while Sharpen has a smaller user base with only 41 reviews, it still garners positive feedback for its deep feature set and responsive support team. Users have mentioned that the Sharpen Care Team has been instrumental in their growth, emphasizing the importance of support in their overall experience.



| | NiCE CXone | Sharpen | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,731 | 42 | 
| **Largest Market Segment** | Mid-Market (52.6% of reviews) | Mid-Market (59.5% of reviews) | 
| **Entry Level Price** | Starting at $110.00 1 Agent Per Month | $0.05 1 Per minute | 

---
## Top Pros & Cons

### NiCE CXone

Pros:
- Ease of Use (38 reviews)
- Features (27 reviews)

Cons:
- Call Issues (14 reviews)
- Technical Issues (14 reviews)

### Sharpen

Pros:
- Customer Support (3 reviews)
- Helpful (3 reviews)

Cons:
- Complex Reporting (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | NiCE CXone | Sharpen | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1194 reviews) | 7.5 (34 reviews) | 
  | **Ease of Use** | 8.7 (1212 reviews) | 7.8 (34 reviews) | 
  | **Ease of Setup** | 8.0 (454 reviews) | 6.3 (20 reviews) | 
  | **Ease of Admin** | 8.3 (439 reviews) | 6.9 (22 reviews) | 
  | **Quality of Support** | 8.3 (1114 reviews) | 7.8 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (436 reviews) | 7.3 (22 reviews) | 
  | **Product Direction (% positive)** | 8.2 (1110 reviews) | 7.4 (36 reviews) | 

---
## Pricing

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

### Sharpen

#### Entry-Level Pricing

Plan: IVR / Self Service

Price: $0.05 1 Per minute

Description: Unlock effortless self-service without the need for developers.

Key Features:
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists

[Browse all 4 editions](https://www.g2.com/products/sharpen/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.7/10 | 12 |
| **Sharpen** | N/A | N/A |

#### Ticket and Case Management

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (7 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (7 reviews) | Not enough data | 
| **Workflow** | 8.6 (7 reviews) | Not enough data | 
| **Response Automation** | 8.8 (7 reviews) | Not enough data | 
| **SLA Management** | 7.9 (7 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.6 (7 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (7 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Customer Portal** | 9.4 (6 reviews) | Not enough data | 
| **Email to Case** | 9.5 (7 reviews) | Not enough data | 
| **Chat/Live Support** | 9.0 (7 reviews) | Not enough data | 
| **Social Integration** | 7.8 (6 reviews) | Not enough data | 
| **Voice** | 8.8 (7 reviews) | Not enough data | 

#### Platform

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Mobile User Support** | 8.3 (7 reviews) | Not enough data | 
| **Customization ** | 9.1 (11 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (7 reviews) | Not enough data | 
| **Integration** | 8.8 (7 reviews) | Not enough data | 
| **Reporting** | 8.8 (7 reviews) | Not enough data | 
| **Dashboards** | 8.3 (7 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 9.0/10 | 412 |
| **Sharpen** | N/A | N/A |

#### Dialing Options

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Preview Dialing** | 8.9 (311 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 9.0 (287 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Whisper Coaching ** | 9.0 (263 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.9 (276 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.2 (313 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Voice Activity Detection** | 8.8 (230 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 9.0 (247 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.9 (210 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.4/10 | 7 |
| **Sharpen** | N/A | N/A |

#### Administration

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Database Management ** | 9.0 (7 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (7 reviews) | Not enough data | 
| **Issue Management** | 8.3 (7 reviews) | Not enough data | 

#### Knowledge Management

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Knowledge Base** | 8.8 (7 reviews) | Not enough data | 
| **Publishing Workflows** | 7.6 (7 reviews) | Not enough data | 
| **Analytics** | 8.1 (7 reviews) | Not enough data | 

#### Compliance

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Policies and Controls** | 8.1 (7 reviews) | Not enough data | 
| **Data Governance** | 8.1 (7 reviews) | Not enough data | 
| **Compliance** | 9.0 (7 reviews) | Not enough data | 
| **Auditing** | 7.4 (7 reviews) | Not enough data | 

#### Customer Support

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Intelligent Search** | 7.9 (7 reviews) | Not enough data | 
| **Suggestions** | 8.1 (7 reviews) | Not enough data | 
| **Decision Trees** | 7.6 (7 reviews) | Not enough data | 

#### Data Security

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Risk Data Attributes** | 8.3 (7 reviews) | Not enough data | 
| **Data Transport** | 8.6 (7 reviews) | Not enough data | 
| **Access Management** | 8.3 (7 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.8 (7 reviews) | Not enough data | 

#### Administration

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Integrations** | 8.8 (7 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (7 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.2/10 | 347 |
| **Sharpen** | N/A | N/A |

#### Quality Assurance

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Evaluation** | 9.0 (253 reviews) | Not enough data | 
| **Calibration** | 9.0 (237 reviews) | Not enough data | 
| **Reports** | 8.8 (263 reviews) | Not enough data | 

#### Engagement

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Feedback** | 9.0 (238 reviews) | Not enough data | 
| **Dashboards** | 9.0 (250 reviews) | Not enough data | 
| **Training** | 8.8 (238 reviews) | Not enough data | 

#### Performance

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Integrations** | 8.9 (238 reviews) | Not enough data | 
| **Compliance** | 9.2 (256 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Generation** | 5.2 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 5.4 (18 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.6/10 | 855 |
| **Sharpen** | 7.6/10 | 24 |

#### Channels

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Voice** | 9.1 (627 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Social** | 8.5 (327 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 8.5 (353 reviews) ✓ Verified | 7.7 (11 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (296 reviews) ✓ Verified | 8.2 (12 reviews) ✓ Verified | 
| **Email** | 8.6 (351 reviews) ✓ Verified | 7.8 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (48 reviews) | Not enough data | 

#### Functions

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Session Routing** | 8.8 (654 reviews) ✓ Verified | 7.5 (19 reviews) ✓ Verified | 
| **Session Queuing** | 9.0 (692 reviews) ✓ Verified | 8.0 (21 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (547 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | 
| **Speech Analytics** | 8.7 (386 reviews) ✓ Verified | 6.0 (7 reviews) | 
| **Auto Dialer** | 8.8 (458 reviews) ✓ Verified | 6.3 (8 reviews) ✓ Verified | 
| **IVR** | 8.9 (553 reviews) ✓ Verified | 7.4 (11 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (556 reviews) ✓ Verified | 7.7 (11 reviews) ✓ Verified | 
| **Persistent Data** | 8.7 (497 reviews) ✓ Verified | 8.7 (10 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Session Summary Notes** | 8.6 (516 reviews) ✓ Verified | 8.2 (16 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (546 reviews) ✓ Verified | 7.8 (16 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (644 reviews) ✓ Verified | 8.0 (20 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (513 reviews) ✓ Verified | 8.2 (16 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.9 (433 reviews) ✓ Verified | 7.1 (7 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 9.0/10 | 392 |
| **Sharpen** | 7.8/10 | 9 |

#### Workforce Management

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Agent Availability** | 9.3 (289 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 
| **Skills Management** | 9.2 (280 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.9 (226 reviews) ✓ Verified | 6.2 (7 reviews) ✓ Verified | 
| **Agent Self-Service** | 9.0 (227 reviews) ✓ Verified | 7.6 (7 reviews) ✓ Verified | 
| **Mobile Access** | 8.6 (177 reviews) ✓ Verified | Feature Not Available | 

#### Administration

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Automation** | 8.9 (230 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | 
| **Performance Analysis** | 9.2 (271 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | 
| **Dashboards** | 9.0 (295 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (220 reviews) ✓ Verified | 6.5 (8 reviews) ✓ Verified | 
| **Intraday Management** | 9.0 (227 reviews) ✓ Verified | 8.5 (8 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **Sharpen** | N/A | N/A |

#### Messaging Channels

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.9/10 | 40 |
| **Sharpen** | N/A | N/A |

#### Platform

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Omnichannel** | 8.6 (32 reviews) | Not enough data | 
| **Mobile Access** | 7.5 (27 reviews) | Not enough data | 
| **Queue Management** | 8.8 (34 reviews) | Not enough data | 
| **Call Routing** | 9.2 (38 reviews) | Not enough data | 
| **Call Back** | 8.6 (35 reviews) | Not enough data | 
| **IVR** | 9.4 (31 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.3 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Call Monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance Evaluation** | 9.0 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Call Recording** | 9.4 (38 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.8 (39 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **Sharpen** | N/A | N/A |

#### Customer Support

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 7.8/10 | 8 |
| **Sharpen** | N/A | N/A |

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Knowledge Base** | 8.1 (7 reviews) | Not enough data | 
| **Searchable Articles** | 7.5 (8 reviews) | Not enough data | 
| **Community Forums** | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | 7.5 (8 reviews) | Not enough data | 
| **Personalization** | 7.3 (8 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Branding** | 8.3 (8 reviews) | Not enough data | 
| **Automation** | 8.3 (8 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.9 (8 reviews) | Not enough data | 
| **Integrations** | 8.1 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 6.7/10 | 5 |
| **Sharpen** | N/A | N/A |

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Summarization** | 6.7 (5 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **Sharpen** | N/A | N/A |

#### Generative AI

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **Sharpen** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **Sharpen** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | NiCE CXone | Sharpen | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to NiCE CXone (10):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | NiCE CXone | Sharpen | 
|---|---|---|
| **Small-Business** | 13.8% | 35.7% | 
| **Mid-Market** | 52.6% | 59.5% | 
| **Enterprise** | 33.6% | 4.8% | 

### By Industry

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.7%
- **Retail:** 3.1%
- **Computer Software:** 2.6%
- **Banking:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

#### Sharpen

- **Health, Wellness and Fitness:** 17.1%
- **Insurance:** 12.2%
- **Consumer Goods:** 9.8%
- **Financial Services:** 9.8%
- **Hospitality:** 7.3%
- **Consumer Services:** 4.9%
- **Hospital & Health Care:** 4.9%
- **Accounting:** 2.4%
- **Banking:** 2.4%
- **Computer Software:** 2.4%
- **Other:** 26.8%

---
## Alternatives

### Alternatives to NiCE CXone

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
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- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)

### Alternatives to Sharpen

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1600 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (698 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

---
## Top Discussions

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

### Sharpen

- Title: [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nice-cxone-vs-sharpen)