Compare Sharpen and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (58.5% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
$0.05 1 Per minute
Free 25 Licenses Free to Start
Sharpen
Star Rating
(41)4.0 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.05 1 Per minute
Browse all 4 pricing plansTalkdesk
Star Rating
(2,502)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Sharpen. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Sharpen users have mentioned challenges with setup, indicating that it may require more time and effort to get started.
- Reviewers mention that Talkdesk offers superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the stability of the system, while Sharpen's performance in this area has not received the same level of praise.
- According to verified reviews, Talkdesk provides a user-friendly experience, with many users noting how easy it is for new agents to navigate the platform. Sharpen, while customizable, has received feedback suggesting that it may not be as straightforward for all users, particularly those less tech-savvy.
- Users highlight Talkdesk's robust support features, including flexible call routing and IVR flows, which enhance operational efficiency. In comparison, while Sharpen's support team is praised for their responsiveness, some users feel that the platform's complexity can hinder effective use without additional assistance.
- G2 reviewers indicate that Talkdesk's analytics and reporting capabilities are highly regarded, with features like performance analysis and dashboards receiving high marks. Sharpen, while offering a deep platform, has not been able to match Talkdesk's effectiveness in these critical areas, which are essential for data-driven decision-making.
Pricing
Entry-Level Pricing
Sharpen
IVR / Self Service
$0.05
1 Per minute
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Sharpen
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
7.5
34
8.9
2,032
Ease of Use
7.8
34
9.1
2,042
Ease of Setup
6.3
20
8.8
1,066
Ease of Admin
6.9
22
8.9
933
Quality of Support
7.8
33
8.8
1,809
Has the product been a good partner in doing business?
7.3
22
8.9
916
Product Direction (% positive)
7.4
36
8.7
1,937
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Engagement
Not enough data
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Performance
Not enough data
9.0
361
Not enough data
9.2
363
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
7.8
17
|
Verified
9.2
822
|
Verified
Not enough data
8.6
541
|
Verified
7.7
11
|
Verified
8.4
525
|
Verified
8.2
12
|
Verified
8.3
517
|
Verified
7.8
12
|
Verified
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
7.5
19
|
Verified
8.9
961
|
Verified
8.0
21
|
Verified
9.0
982
|
Verified
7.3
17
|
Verified
9.0
833
|
Verified
6.0
7
8.7
575
|
Verified
6.3
8
|
Verified
8.8
590
|
Verified
7.4
11
|
Verified
9.1
717
|
Verified
7.7
11
|
Verified
8.9
712
8.7
10
|
Verified
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
8.2
16
|
Verified
8.8
909
|
Verified
7.8
16
|
Verified
9.1
927
|
Verified
8.0
20
|
Verified
8.8
1015
|
Verified
8.2
16
|
Verified
9.1
714
|
Verified
7.1
7
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
8
|
Verified
9.3
256
|
Verified
8.3
8
|
Verified
9.1
237
|
Verified
6.2
7
|
Verified
8.8
206
|
Verified
7.6
7
|
Verified
8.8
216
|
Verified
Feature Not Available
8.8
212
|
Verified
Administration
8.3
9
|
Verified
9.0
236
|
Verified
8.0
9
|
Verified
9.2
253
|
Verified
8.0
9
|
Verified
9.2
256
|
Verified
6.5
8
|
Verified
8.7
206
|
Verified
8.5
8
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.5
38
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sharpen and Talkdesk are categorized as Auto Dialer, Contact Center, and Contact Center Workforce
Unique Categories
Sharpen has no unique categories
Talkdesk is categorized as AI Customer Support Agents, Customer Service Automation, Multilingual Customer Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, ServiceNow Store Apps, Call Center Infrastructure (CCI), Customer Self-Service, Proactive Notification, Live Chat, Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
Sharpen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
17.1%
Insurance
12.2%
Consumer Goods
9.8%
Financial Services
9.8%
Hospitality
7.3%
Other
43.9%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
What is SharpenCX used for?
1 Comment
Official Response from Sharpen
Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution...Read more
Sharpen has no more discussions with answers
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
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