ServiceNow Source-to-Pay Operations Features

Consolidates procurement data from multiple systems such as ERP systems and supply chain suites.

Define rules and workflows that managers can use to approve different kinds of spending.

Align spending across various departments such as procurement and accounting.

Receive data and information in real time

Provide standard spend KPIs that can be customized by users.

Use historical spend data to create benchmarks per company or department.

Provide forecasts on future trends that may impact spending performance.

Identify savings opportunities per activity, department, or at the company level.

Allows users to evaluate supplier performance using standard and custom KPIs.

Provide features to compare suppliers and choose the best option for various activities.

Identify, assess & manage risks that could arise from working with third-party suppliers to protect against disruptions in supply chain

Record and track all relevant internal and external communications

Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing

Create, design and manage workflows for repetitive tasks

Store, manage, and track all electronic documents in a centralized location

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Track and manage inventory levels to maintain proper supply

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage all supplier data and operations

Use criteria to add or remove suppliers to/from approved lists.

Manage communications with suppliers on multiple channels such as phone or email.

Capture and maintain documents related to suppliers and their products or services.

Use criteria to add or remove suppliers to/from approved lists.

Manage communications with suppliers on multiple channels such as phone or email.

Capture and maintain documents related to suppliers and their products or services.

Compare goods received with purchase orders and document variations

Create and manage supplier profiles that include contact and pricing information.

The process of assessing potential suppliers based on required credentials, quality standards, etc.

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Create and manage supplier profiles that include contact and pricing information.

Identify the services and products provided by suppliers, as well as certifications.

Track history of all interactions and business transactions with suppliers.

Manage workflows and business processes for procurement.

Provide standard procurement contracts that can be customized.

Maintain a repository of content such as catalogs and other documents.

Define requisition rules for various types of procurement.

Manage workflows and business processes for procurement.

Provide standard procurement contracts that can be customized.

Maintain a repository of content such as catalogs and other documents.

Define requisition rules for various types of procurement

Pre-designed layouts that can be customized to match preferences and requirements

Identify and assess suppliers for different products and services.

Create and manage purchase orders for products and services.

Include features for procurement invoicing and e-invoicing.

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage and track customer orders for goods, investments, or any other purchases

Identify and assess suppliers for different products and services.

Electronically create and manage purchase orders for products and services.

Include features for procurement invoicing and e-invoicing.

Improve visibility into procurement activities across the company.

Monitor the performance of procurement operations.

Analyze procurement spending and identify future trends.

Generate reports to assess the financial performance of an organization

Improve visibility into procurement activities across the company.

Monitor the performance of procurement operations

Analyze procurement spending and identify future trends.

Track invoices based on due dates to identify overdue payments

Monitor KPIs such as time to process an invoice or erroneous payments

Provide features to capture and record invoices, such as import or scanning

Allow suppliers to submit invoices using an online portal

Deliver a central repository of AP documents, such as POs and invoices

Allows users to evaluate supplier performance using standard and custom KPIs.

Provide features to compare suppliers and choose the best option for various activities.

Identify potential issues and how they may impact relationships with suppliers.

Track and manage inventory levels to maintain proper supply

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Create, design and manage workflows for repetitive tasks

Track and manage adherence to policies for any service, product, process, or supplier

Create, send, and track purchase orders and their statuses

Review, approve and cancel requests for goods/services to be purchased

Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison

Allows businesses to create and manage auctions.

Negotiate best prices and choose the right vendor for various purchases

Track and facilitate returns of products sold

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Track, store, and access client contracts or licenses

Manage all supplier data and operations

Track the amount of money spent on a certain product or with a certain supplier

Manage and track customer orders for goods, investments, or any other purchases

Manage and track orders being shipped to customers

Manage and track operations and inventory within warehouses

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create and manage digital catalog of products/services with their details, specifications, and price

Upload, track, and submit receipts in a central database

Ability to match AP invoices to POs, contracts, or payments

Identify incomplete or late supplier payments

Include workflows for approvals and invoice processing

Comply with local and global tax regulations for collections

Electronically submit invoices to buyers

Configure existing workflows to meet your organization's needs

Provide integration with accounting and financial management software

Integrate with payment gateways and enterprise payments software

Deliver integrations with accounting modules of ERP systems

Allow integration with procurement software, such as Procure To Pay, RFP and Spend Management

Online credit card number that can be instantly sent to employees and used for secure, one-time purchases

Online credit card number that can be instantly sent to employees and used for secure, recurring payments, such as subscriptions or services

Physical credit cards used by employees for various expenses that allow management to monitor spending and budgets

Active monitoring of systems, applications, or networks

Reports that allow the user to sort and filter by vendor, team, GL, department, etc.

Import and export data to and from software applications

Report on and track spending against budgets

Receive system updates as soon as any changes are made

Active reporting of data and metrics

Analyze and gain insights into data in real-time

Pay vendors through a dashboard or portal and maintain vendor payment information

Manage and execute recurring payments, such as subscriptions, services, utilities, etc.

Reimburse an employee for all necessary expenditures or losses incurred by the employee within the employee's scope of employment

Allows for the electronic transfer of funds between banks

Manage compensation for out-of-pocket expenses incurred by an employee, client or another party

Real-time notifications for fraudulant and/or duplicate spending

Individual, unique cards for each vendor to help manage duplicate and overpayments

Control spend limits, expiration dates, and lock and unlock stolen or lost cards

Manage and monitor spending to align with the financial constraints or goals

Manage the process of evaluating documents or requests submitted for approval

Set allowances and ensure employees don't spend more than the allotted amounts

Bank cards with approved funds pre-loaded that employees can use for corporate purchases

Provides a centralized library containing product data.

Enables users to assign custom categories to products.

Create and manage digital catalog of products/services with their details, specifications, and price

Receive data and information in real time

Create, design and manage workflows for repetitive tasks

Manage the planning and execution of supply chain activities

Create, save, and re-purpose templates for emails, forms, etc.

Track, store, and access client contracts or licenses

Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison

Review, approve and cancel requests for goods/services to be purchased

Plan and coordinate all the resources, costs and time needed to execute assignments

Create, send, and track purchase orders and their statuses

Procure goods, materials, or services from international suppliers

Track the amount of money spent on a certain product or with a certain supplier

Allows businesses to create and manage auctions.

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Manage all supplier data and operations

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Store, manage, and track all electronic documents in a centralized location

Organize and manage all processes/procedures involved in purchasing goods and/or services

The process of submitting requests for quotes, proposals, information, etc.

Identify, assess & manage risks that could arise from working with third-party suppliers to protect against disruptions in supply chain

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track and manage adherence to policies for any service, product, process, or supplier

Assists with maintaining compliance with controlled processes, automated tracking, and audit trails.

Identifies revenue opportunities by providing better visibility into spend data, improving supplier relationships, streamlining procurement processes, and identifying cost savings opportunities

Provides organizations with the tools and data they need to negotiate contracts more effectively, such as data analysis, collaboration, and contract management.

Increases spend visibility into pricing and unintended or excessive use of discounts or promotions by customers.

Identifies noncompliant spending, fraud, and other activity outside of company policy.

Analyzes spending patterns and identifies areas to reduce costs.

Alter the layout and content of reports

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manages contracts in a single, online central repository.

Manages the entire contract lifecycle process by providing visibility into projects and allocating resources across sourcing initiatives.

Anticipates needs and offers suggestions without prompting

Ability to break down and plan multi-step processes

Ability to autonomously complete end-to-end procurement tasks such as PO creation, invoice coding etc.

Ability to proactively flag out-of-policy spend, duplicate invoices, and overdue approvals before issues escalate

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Create budgets based on historical data and future projections

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Set up connections to third-party platforms to improve business processes

Integrate with existing ERP systems

Use AI to generate content in the form of text, images, videos, etc.

Identify which applications need to exchange data and enable these data connections

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Organize, track, and automate the entire contract process

Create budgets based on historical data and future projections

Track and manage adherence to policies for any service, product, process, or supplier

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Track and manage inventory levels to maintain proper supply

Manage the process of evaluating documents or requests submitted for approval

Provides a channel for team members to share media files, communicate, and work together

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Use AI to generate content in the form of text, images, videos, etc.

Application programming interface that allows for integration with other systems/databases

Define levels of authorization for access to specific files or systems

Track orders throughout the fulfillment process

Monitor product stock levels

Create budgets based on historical data and future projections

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Review and uncover trends in spending activity

Manage and handle various international currencies

A record of all activities within the system, including user access, changes made, etc.

Active reporting of data and metrics

Track and document all activities across devices, networks, and other systems

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set allowances and ensure employees don't spend more than the allotted amounts

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Creation, processing, verification, and execution of invoices till the payment is made

Manage all receiving processes within a warehouse

Store and organize documents in a centralized system

Generate quotes or estimates for customers

Integrated online platform shared by businesses and their vendors to exchange information/files and collaborate on projects.

The process of assessing potential suppliers based on required credentials, quality standards, etc.

The process of creating a questionnaire and submitting it to prospective vendors.

Timed notification for any upcoming task, deadline, appointment, or activity

Online portal through which end users can access the system, manage tasks, or obtain information

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Initiate collection and analysis of known risks

Manage the process of evaluating documents or requests submitted for approval

Provides a channel for team members to share media files, communicate, and work together

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Use AI to generate content in the form of text, images, videos, etc.

Application programming interface that allows for integration with other systems/databases

Define levels of authorization for access to specific files or systems

Track orders throughout the fulfillment process

Monitor product stock levels

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Review and uncover trends in spending activity

Manage and handle various international currencies

A record of all activities within the system, including user access, changes made, etc.

Active reporting of data and metrics

Track and document all activities across devices, networks, and other systems

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set allowances and ensure employees don't spend more than the allotted amounts

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Creation, processing, verification, and execution of invoices till the payment is made

Manage all receiving processes within a warehouse

Store and organize documents in a centralized system

Generate quotes or estimates for customers

Integrate with a third-party accounting system

Set up connections to third-party platforms to improve business processes

Manage and support multiple locations

Monitor and record expenses such as purchases or charges incurred

Reports that analyze a company's purchasing activities, including purchases made, suppliers used, and expenses incurred

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alter the layout and content of reports

Receive data and information in real time

Qualify, select, and monitor supply chain partners

Active monitoring of systems, applications, or networks

Integrated online platform shared by businesses and their vendors to exchange information/files and collaborate on projects.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Generate quotes or estimates for customers

Graphical representation of data

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Set up connections to third-party platforms to improve business processes

Use AI to generate content in the form of text, images, videos, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A record of all activities within the system, including user access, changes made, etc.

Designed for multiple vendors

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Provides a channel for team members to share media files, communicate, and work together

Alter the layout and content of reports

Receive data and information in real time

Timed notification for any upcoming task, deadline, appointment, or activity

Track and document all activities across devices, networks, and other systems

Creation, processing, verification, and execution of invoices till the payment is made

Integrate with a third-party accounting system

Organize and group data or items based on various criteria

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Configure existing workflows to meet your organization's needs

Review and uncover trends in spending activity

Monitor and record expenses such as purchases or charges incurred

Set up connections to third-party platforms to improve business processes

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Route documents and other data through one or more stakeholders for review and approval

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Manage all supplier data and operations

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Create, manage, and send invoices or bills to customers

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Create, send, and track purchase orders and their statuses

A record of all activities within the system, including user access, changes made, etc.

Use AI to generate content in the form of text, images, videos, etc.

Attaching relevant receipts or supporting documents to submit expenses for reimbursement

Create, design and manage workflows for repetitive tasks

Log and record hours worked and costs spent to assist in billing and invoicing

Manage and handle various international currencies

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Organize and manage all processes/procedures involved in purchasing goods and/or services

Financial system that helps create and manage physical/digital credit cards and track transaction activities

Track and manage adherence to policies for any service, product, process, or supplier

Review, approve and cancel requests for goods/services to be purchased

Alter the layout and content of reports

Generate one-off reports that meet information requirements

Plan, manage, and track the financial activities of an individual or organization

Application programming interface that allows for integration with other systems/databases

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Upload, track, and submit receipts in a central database

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity