Consulting Services for ServiceNow IT Service Management

Sysintegra Pty Ltd is a ServiceNow Elite Partner specializing in Service Management and Service Automation consulting across the Asia-Pacific region. With over a decade of experience and more than 100 successful projects in Australia and New Zealand, Sysintegra focuses on simplifying and automating business services to enhance both customer and employee experiences. Their services encompass custom business applications, integrations, continuous delivery and continuous integration , managed support, training, and strategic roadmap sessions. Sysintegra's commitment to excellence is reflected in their impressive customer satisfaction score of 4.81 out of 5. Key Features and Functionality: - ServiceNow Implementation and Consulting: Expertise in deploying and optimizing ServiceNow solutions tailored to organizational needs. - Custom Application Development: Design and development of bespoke applications on the ServiceNow platform to address specific business requirements. - Identity Security Solutions: Development of security products like 'ZertID' for Identity Governance and Administration and 'DataMask' for data privacy within ServiceNow implementations. - Managed Support Services: Ongoing support and maintenance to ensure optimal performance and continuous improvement of ServiceNow environments. - Training and Strategy Sessions: Comprehensive training programs and strategic planning to align ServiceNow capabilities with business objectives. Primary Value and Solutions Provided: Sysintegra addresses the challenges organizations face in managing and automating their service processes by offering tailored ServiceNow solutions that enhance operational efficiency and user experience. Their deep understanding of ServiceNow environments enables them to develop innovative security products, ensuring data privacy and identity security within implementations. By providing end-to-end services—from strategy and implementation to support and training—Sysintegra empowers businesses to streamline their operations, improve service delivery, and achieve a higher return on investment.

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System Support Inc. is an independent IT services company specializing in comprehensive system solutions, including consulting, design, development, testing, operation, and maintenance support. With a strong focus on cloud computing, the company assists enterprises in leveraging cloud platforms such as Amazon Web Services , Microsoft Azure, and Google Cloud, as well as integrating services like ServiceNow and Oracle databases. Established in 1980 and headquartered in Kanazawa, Japan, System Support Inc. has grown to employ approximately 1,484 professionals as of June 30, 2024. Key Features and Functionality: - Comprehensive IT Services: Offers end-to-end solutions from consulting and system design to development, testing, and ongoing maintenance. - Cloud Integration Expertise: Specializes in deploying and managing cloud platforms, including AWS, Microsoft Azure, and Google Cloud, facilitating seamless cloud adoption for businesses. - ServiceNow Implementation: Provides expertise in implementing and customizing ServiceNow, enhancing IT service management capabilities for clients. - Oracle Database Solutions: Delivers robust database solutions, ensuring efficient data management and integration. - Product Development: Develops and offers proprietary software products such as "Tate Yakusha," a construction work information management system, and "Shugyo Yakusha," an attendance/work management system. Primary Value and User Solutions: System Support Inc. empowers organizations to navigate digital transformation by providing tailored IT solutions that enhance operational efficiency and scalability. By offering independent, vendor-neutral services, the company ensures clients receive optimal system environments suited to their unique needs. Their expertise in cloud integration and system development enables businesses to modernize their IT infrastructure, improve service delivery, and maintain a competitive edge in the rapidly evolving digital landscape.

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SYSUSA, Inc. is a niche information technology company specializing in ServiceNow solutions and cybersecurity services. As a ServiceNow Premier Partner, SYSUSA focuses on enabling organizations to digitize, modernize, and transform into high-performing, resilient, and efficient enterprises. Their passion for innovation, security, and agility drives them to deliver high-quality, best-value technology and security services, ensuring high customer satisfaction. Key Features and Functionality: - ServiceNow Solutions: SYSUSA offers comprehensive ServiceNow services, including IT Service Management , Governance, Risk, and Compliance , Security Operations, IT Operations Management , IT Business Management , and Human Resource Service Delivery . Their certified professionals design, develop, and implement solutions that enhance platform performance and user experience. - Cybersecurity Services: SYSUSA provides cybersecurity solutions that align with business needs to reduce risk. Their services include designing, implementing, assessing, and aligning security programs to regulations and industry best practices. - ISO Training & Audits: SYSUSA's lead auditors and trainers are certified in multiple ISO standards, empowering clients with the knowledge needed to successfully implement, operate, manage, and improve management systems. Primary Value and Solutions Provided: SYSUSA addresses the challenges organizations face in customizing ServiceNow implementations, which can negatively impact platform performance and security. By leveraging out-of-the-box capabilities and reducing the need for customization, SYSUSA enhances performance and expedites time-to-value. Their expertise in cybersecurity ensures that organizations can fortify their digital defenses against evolving threats. Additionally, their ISO training and audits empower clients to implement and manage effective management systems, ensuring transparency and accountability.

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Talking SIP is a comprehensive converged services and real-time billing platform designed to empower next-generation communication service providers. It offers a turnkey suite of value-added service applications that drive revenue, increase profits, and enhance customer loyalty and retention. Key Features and Functionality: - Convergence: Integrates a robust suite of enhanced value-added services across various network access types, providing subscribers with a single account usable across multiple services and access methods. - Real-Time Billing: Offers real-time billing capabilities, enabling anytime account signup, recharge, top-up, and balance inquiries, while controlling financial exposure with the ability to manage voice, data, and text service consumption. - Market Agility: Allows rapid adaptation to changing market trends by enabling quick modifications to product and service pricing, bundling services, and defining account value sharing and control. - Competitive Advantage: Provides a suite of value-added services, flexible real-time billing, cost-competitive licensing, and responsive engineering support, ensuring quick deployment and high service uptime. Primary Value and User Solutions: Talking SIP addresses the critical needs of communication service providers by offering a platform that enhances revenue generation, reduces operating costs, and improves customer retention. Its real-time billing and converged services capabilities ensure financial control and flexibility, allowing providers to swiftly respond to market demands and subscriber needs. The platform's comprehensive suite of services and support empowers providers to maintain a competitive edge in the rapidly evolving telecommunications landscape.

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TBC guards the business' crown jewels, freeing up your IT team to focus on keeping up with the pace of innovation and competition in the digital economy. We designed our cybersecurity approach to align with your business goals, not hinder them. TBC proactively and comprehensively monitors and actively manages your security environment to reduce your cybersecurity risk.

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TCloud Consulting is a boutique IT consulting firm specializing in digital workflow and automation solutions. As a ServiceNow Elite Technology and Service Partner, TCloud empowers clients to rapidly build and deploy enterprise service management solutions, including IT Service Management , Customer Service Management , IT Asset Management , Human Resources Service Delivery , Project Portfolio Management , and Facilities Management. Their team comprises highly regarded IT consultants known for their impressive technical, consulting, and solution architecture skills, supporting clients across a broad range of domains and platforms. Key Features and Functionality: - Advisory & Consultancy: Identifying strategic opportunities through expertise in planning and road mapping. - Implementation Services: Maximizing client capabilities with best-practice implementations leveraging the ServiceNow platform. - Managed Services: Providing cost-effective support to ensure clients receive value from their ServiceNow investment. - Upgrade Facilitation: Ensuring effective and safe ServiceNow upgrades through a structured project management framework. - Pre-built Applications: Offering innovative solutions like Document Merge, File Archiver, Ticket Connector, ATF Agent, Outbound Email Filter, and BSM Builder. Primary Value and Solutions Provided: TCloud Consulting delivers quality, scalable, and best-practice technological solutions that empower clients on their transformation journey. By leveraging the ServiceNow platform, TCloud enables businesses to streamline operations, enhance productivity, and achieve digital transformation goals. Their comprehensive services address various business needs, from IT service management to customer service and human resources, ensuring clients can focus on core competencies while TCloud manages and optimizes their digital workflows.

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TDC SOFT Inc., established in 1962 and headquartered in Tokyo, Japan, is a provider of IT consulting and system development services. With a strong foundation in technological expertise and a commitment to innovation, TDC SOFT offers a comprehensive suite of solutions designed to enhance business operations across various industries. Key Features and Functionality: - IT Consulting Services: Specializes in Agile methodologies, UX design, scrum training, scaled Agile frameworks, security, and artificial intelligence consulting. - System Integration and Infrastructure Solutions: Provides end-to-end system integration services, ensuring seamless integration of IT systems and robust infrastructure support. - Cloud-Based Applications: - Styleflow: A cloud application for creating web application forms. - Meepa: An EDI cloud system that digitizes transactions with partner companies. - M-check+: A cloud application for stress checks. - BP-LINKS: An EDI service that streamlines ordering, monthly billing, and settlement processes. - Human Resource and Productivity Tools: - HuTaCT: A human resource talent management system. - Trustpro: A cloud-based development framework. - HANDyTRUSt: An application designed to enhance work efficiency and expedite work reports. - MoobizSync: A tool enabling mobile access to Salesforce. Primary Value and Solutions for Users: TDC SOFT Inc. empowers businesses by delivering tailored IT solutions that drive digital transformation and operational efficiency. By leveraging their extensive experience and technical capabilities, they address the evolving needs of clients, ensuring scalable and secure IT infrastructures. Their diverse product portfolio simplifies complex processes, enhances productivity, and fosters innovation, enabling organizations to achieve their strategic objectives effectively.

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Tech Mahindra, an AWS Premier Consulting Partner and Managed Service Provider , specializes in delivering comprehensive digital transformation, consulting, and business re-engineering services. With a dedicated AWS Center of Excellence and over 4,000 AWS-certified professionals, Tech Mahindra offers a full spectrum of cloud services, including migration, modernization, and managed services, to help enterprises unlock business value and drive IT priorities. Key Features and Functionality: - AWS Managed Services: Provides infrastructure monitoring and management to ensure business scalability and uninterrupted performance. - Cloud Migration Services: Utilizes the Migration Accelerators to Cloud framework for faster and cost-effective application migration to AWS. - Application Modernization: Assists in modernizing legacy applications by leveraging cloud-native capabilities for faster time-to-market. - Data Platform Modernization: Offers end-to-end migration of on-premises data warehouses to Amazon Redshift, including data pipeline modernization and BI/reporting consolidation. - Security Services: Achieved AWS Level 1 Managed Security Service Provider Competency, covering six key cybersecurity domains to protect and monitor AWS resources 24/7. Primary Value and Solutions: Tech Mahindra's collaboration with AWS enables enterprises to achieve seamless digital transformation by providing innovative, customer-centric IT solutions. Their services address critical business challenges such as: - Operational Efficiency: Enhancing productivity through automated cloud operations and managed services. - Scalability: Facilitating rapid scaling of applications and infrastructure to meet evolving business demands. - Security and Compliance: Ensuring robust security measures and adherence to compliance standards in cloud environments. - Cost Optimization: Reducing operational costs through efficient cloud migration and management strategies. By leveraging Tech Mahindra's expertise and AWS's robust cloud infrastructure, organizations can drive innovation, improve agility, and achieve sustainable growth in the digital era.

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Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies.

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Techport Thirteen, Inc. is a specialized IT services consulting firm dedicated to implementing and supporting the ServiceNow platform. Established in 1996, the company focuses on streamlining operations and transforming service management for its clients. With a team of 11 to 50 employees, Techport Thirteen offers a personalized and intimate office environment that fosters professional growth and collaboration. The company emphasizes high standards and best practices in ServiceNow implementations, ensuring that clients receive top-tier service and support. , [glassdoor.com] Key Features and Functionality: - ServiceNow Implementation and Support: Expertise in deploying and maintaining the ServiceNow platform to enhance client operations. - Enterprise Key and Certificate Management : A solution that allows clients to manage their certificates within the ServiceNow platform by adding a new CMDB class to store necessary data points for proper management. - Techport Smart Calendar: A product designed to enhance scheduling and calendar management within the ServiceNow environment. Primary Value and Solutions Provided: Techport Thirteen propels business growth by implementing and supporting the ServiceNow platform, assisting clients in streamlining operations and transforming service management. By focusing on high standards and best practices, the company ensures that clients receive top-tier service and support, leading to improved efficiency and effectiveness in their IT service management processes.

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