Consulting Services for ServiceNow IT Service Management

PointSource is an IT consulting company specializing in mobility solutions for the enterprise.

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Proceed SAS is a provider of knowledge management solutions, specializing in creating and sharing visually-driven training materials that empower employees and enhance customer engagement. By utilizing photo and video-based Standard Operating Procedures (SOPs and guides, Proceed SAS simplifies the documentation of company knowledge, making it more engaging and accessible for users. Key Features and Functionality: - Visual Documentation: Facilitates the creation of SOPs and guides using photos and videos, making complex procedures easier to understand. - Employee Training Enhancement: Utilizes visual content to improve the training experience, ensuring that employees grasp concepts more effectively. - Customer Support Improvement: Provides engaging visual guides for product usage and maintenance, replacing outdated text-based manuals and enhancing customer satisfaction. - Onboarding Streamlining: Offers a visual learning journey for new employees, accelerating their integration into the company. - Knowledge Preservation: Encourages team members to document their expertise, preserving institutional knowledge and fostering collaboration. - Step-by-Step Resources: Equips teams with detailed resources to introduce new concepts and practices, enhancing both training and support within the organization. Primary Value and Problem Solved: Proceed SAS addresses the challenge of effectively documenting and disseminating company knowledge by transforming traditional text-based materials into engaging visual content. This approach not only simplifies complex procedures but also enhances employee training, improves customer support, and preserves critical institutional knowledge, leading to increased efficiency and satisfaction across the organization.

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Prozessfux AG is a Swiss-based consultancy specializing in optimizing and automating business processes through the implementation of ServiceNow solutions. With over 12 years of experience and more than 400 successful projects across 40 clients, Prozessfux AG offers tailored services in IT Service Management , Customer Service Management , Integrated Risk Management , and IT Operations Management . Their approach emphasizes efficiency, agility, and rapid delivery, ensuring solutions are intuitive, easy to maintain, and adaptable to evolving business needs. Key Features and Functionality: - IT Service Management : Implementation of ServiceNow's ITSM suite to streamline IT processes based on ITIL standards, enhancing service delivery and operational efficiency. - Customer Service Management : Deployment of ServiceNow's CSM to improve customer service operations, reducing response times and increasing customer satisfaction. - Integrated Risk Management : Utilization of ServiceNow's IRM to manage compliance, internal controls, and supplier risks, integrating seamlessly with existing ServiceNow deployments. - IT Operations Management : Application of ServiceNow's ITOM to gain comprehensive insights into IT infrastructure, reducing operational risks and improving service reliability. Primary Value and Solutions Provided: Prozessfux AG addresses the challenges of inefficient and manual business processes by delivering customized ServiceNow solutions that enhance process efficiency, reduce redundancy, and increase transparency. Their services enable organizations to implement innovations swiftly, optimize costs, and continuously improve quality. By focusing on automation and seamless process integration, Prozessfux AG helps clients achieve measurable results quickly, ensuring that both customers and employees experience improved satisfaction and operational effectiveness.

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ProCori SMC AB, now part of Devoteam, is a consultancy firm specializing exclusively in ServiceNow solutions. Established in 2014, ProCori has been dedicated to enhancing enterprise service management through digital transformation and workflow automation. Their mission is to "Improve Working Life" by co-creating value with clients on their service management journeys. Key Features and Functionality: - Comprehensive ServiceNow Expertise: ProCori offers end-to-end services on the Now Platform®, including success advisory, business analysis, solution design, development, implementation, application management, project management, and organizational change management. - Team-Based Delivery Model: Emphasizing collaborative teamwork, ProCori ensures the best combination of skills and experience for each project, fostering a culture of trust and transparency. - Proven Track Record: With over 200 successful implementations and transformation projects since 2014, ProCori has demonstrated its capability in delivering effective ServiceNow solutions. Primary Value and Solutions for Users: ProCori addresses the challenges organizations face in digitalizing and optimizing service management processes. By leveraging their deep ServiceNow knowledge and collaborative approach, they help clients: - Enhance Operational Efficiency: Implementing streamlined workflows and executing strategies to improve productivity. - Increase Customer Satisfaction: Modernizing enterprise service management to meet evolving customer expectations. - Foster Innovation: Digitalizing service management and product development to engage employees and drive innovation. ProCori's commitment to delivering exceptional value is evidenced by their recognition with ServiceNow's "Best Customer Satisfaction" award, reflecting their dedication to exceeding customer expectations.

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ProKarma is a global IT solutions company trusted by customers and valued by employees.

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Prometheus Digital LLC is a minority disadvantaged and veteran-owned small business (VOSB specializing in management and technology consulting. Established in 2013, the firm is dedicated to delivering innovative solutions that address critical business challenges for its clients. By exploring, piloting, and implementing emerging technologies, Prometheus Digital empowers organizations to gain a competitive advantage in their respective industries. Key Features and Functionality: - Comprehensive Digital Services: Prometheus Digital offers a wide array of services, including digital marketing, data analytics, cloud solutions, and more, tailored to enhance business performance and online presence. - ServiceNow Consulting: As a Premier partner in both Reseller and Consulting & Implementation capacities, the company provides expert guidance and support for ServiceNow products, ensuring seamless integration and optimization. - AI and Automation Solutions: The firm specializes in deploying AI chatbots and agent fleets to automate lead nurturing, customer engagement, and various business processes, driving efficiency and growth. - Strategic Automation Retainer: Prometheus Digital offers ongoing access to expert AI guidance and support, ensuring businesses stay ahead of technological advancements and maintain operational excellence. Primary Value and Solutions Provided: Prometheus Digital LLC focuses on empowering businesses through strategic automation and innovative technology solutions. By leveraging AI and emerging technologies, the company helps clients streamline operations, enhance customer engagement, and achieve sustainable growth. Their personalized approach ensures that each solution is tailored to meet the unique needs of their clients, fostering long-term success and a competitive edge in the market.

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ProServ Systemberatung GmbH is a Hamburg-based SAP consulting firm with over 20 years of experience in delivering comprehensive SAP solutions. They specialize in guiding clients through every phase of their SAP projects, from initial planning to final implementation, ensuring seamless and efficient processes. Key Features and Functionality: - Holistic SAP Consulting: Offers end-to-end support across all SAP project stages, ensuring structured and goal-oriented outcomes. - Change Management: Provides analysis and management of organizational changes to facilitate smooth transitions. - Project Management: Delivers expert oversight to keep projects on track and within scope. - Implementation and Customization: Tailors SAP solutions to meet specific business requirements through customization and programming. - Training and Support: Offers comprehensive training programs and ongoing support to maximize system utilization. Primary Value and Solutions Provided: ProServ Systemberatung GmbH addresses the complexities of SAP system integration by offering a holistic approach that encompasses planning, implementation, and continuous support. Their extensive experience, averaging 20 years per consultant, ensures that clients—from small businesses to global enterprises—receive reliable and competent assistance in all SAP-related matters. By focusing on sustainable and structured processes, ProServ helps organizations optimize their operations, enhance efficiency, and achieve their strategic objectives.

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Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future.

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Proven Optics is a software and services company specializing in IT Financial Management (ITFM solutions, designed to help organizations modernize financial practices and enhance cost transparency. Their applications are built natively on the ServiceNow platform, enabling seamless integration and automation of budgeting, cost modeling, and cost recovery processes. With over 20 years of practitioner experience and more than 100 commercial and federal implementations, Proven Optics empowers IT and finance leaders to make informed, data-driven decisions. Key Features and Functionality: - Budgeting Clarity: Consolidates disparate systems to track the entire lifecycle of IT expenditures, providing real-time insights into budgeting processes. - Cost Transparency: Offers self-service cost alignment tools to optimize technology investments and eliminate financial waste. - Billing Simplicity: Delivers clear and defensible service costs, fostering predictable IT spending and building trust among stakeholders. - Native ServiceNow Integration: Built entirely on the ServiceNow platform, ensuring faster time to value, improved data accuracy, and a seamless user experience without the need for additional integrations. Primary Value and Problem Solved: Proven Optics addresses the challenge of managing complex IT budgets by automating financial management processes within the trusted ServiceNow environment. Their solutions shift the focus from merely tracking expenditures to understanding how decisions drive costs and value. By providing real-time cost modeling, planning, and automated reporting, Proven Optics enables organizations to optimize technology investments, enhance financial accountability, and make strategic decisions that align IT spending with business objectives.

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