Consulting Services for ServiceNow IT Service Management

Hand Cloud S.A. de C.V. is a global consulting firm with over eight years of experience, specializing in delivering tailored technology solutions to clients across two continents. As a ServiceNow® Elite Partner, Hand Cloud offers comprehensive consulting, implementation, and development services, focusing on digital transformation to enhance business competitiveness. Key Features and Functionality: - ServiceNow® Solutions: Expertise in implementing and customizing ServiceNow® modules, including IT Service Management , IT Operations Management , Strategic Portfolio Management , Customer Service Management , Human Resources Service Delivery , Security Operations , Software Asset Management , Performance Analytics , and Risk Management . - Business Applications: Development of bespoke solutions using various programming languages and platforms, tailored to meet specific project requirements. - Process Consulting: Certified consultants provide guidance and implementation of IT processes, platforms, documentation, and services aligned with ITIL best practices. - IT Professionals: Provision of specialized teams, including Agile Distributed Teams, S.W.A.T. teams, and flexible support options, to address clients' commercial needs. Primary Value and Solutions Provided: Hand Cloud's primary value lies in its ability to drive digital transformation, enabling businesses to become more competitive by reducing costs and achieving their goals through customized solutions. By leveraging their expertise in ServiceNow® and full-stack development, Hand Cloud addresses clients' unique challenges, streamlines workflows, and enhances overall operational efficiency.

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Happiest Minds enables digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, AI & cognitive computing, Internet of Things, mobility, cloud, security, unified communications, SDN-NFV, RPA, etc. Happiest Minds offers domain-centric solutions applying skills, IPs and functional expertise in IT services, product engineering, infrastructure management and security. These services have applicability across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality. Headquartered in Bangalore, India; Happiest Minds has operations in the US (California, New Jersey & Texas), UK, The Netherlands, Australia and Middle East.

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Hatchit Studios Pty Ltd is an Australian boutique IT consultancy established in 2013, specializing in digital transformation, service delivery, and enterprise service management. As a certified ServiceNow Premier Partner, Hatchit Studios is committed to delivering high-quality solutions that enhance business processes and customer experiences. Their mission is to reduce the risks associated with improper business processes, increase business output and productivity, and improve customer experience by creating a more connected, harmonious environment of people, process, and technology. Key Features and Functionality: - Digital Transformation Services: Hatchit Studios offers comprehensive digital transformation services, helping organizations modernize their operations and integrate advanced technologies to stay competitive. - Service Delivery Optimization: They specialize in enhancing service delivery processes, ensuring efficient and effective service management that aligns with business objectives. - Enterprise Service Management: As a certified ServiceNow Premier Partner, Hatchit Studios provides expert implementation and support for ServiceNow solutions, facilitating seamless enterprise service management. - IT Consultancy: Their team offers strategic IT consulting, guiding businesses through technology adoption and process improvement to achieve optimal performance. Primary Value and Solutions Provided: Hatchit Studios addresses the challenges of inefficient business processes and suboptimal service delivery by offering tailored digital transformation and service management solutions. Their boutique approach ensures personalized attention and high-quality outcomes, reducing the risks of improper business processes, increasing business output and productivity, and improving the customer experience for their clients. By creating a more connected, harmonious environment of people, process, and technology, Hatchit Studios empowers organizations to achieve their strategic goals and enhance overall performance.

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Head Ahead Ltd is a specialized IT consultancy firm focusing on delivering tailored solutions through the ServiceNow platform. Their mission is to maximize clients' return on investment by simplifying business processes and developing innovative applications. Key Features and Functionality: - Professional Services: Enhance technical teams with experienced management and technical consultants. - Implementation Services: Optimize existing investments by leveraging expertise in project delivery. - Application Development: Create custom applications to support unique business processes. Primary Value and Solutions Provided: Head Ahead Ltd addresses the need for efficient and effective IT solutions by offering comprehensive services that streamline operations, improve productivity, and foster innovation. Their expertise in the ServiceNow platform enables businesses to simplify complex processes and achieve their strategic objectives.

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HGC Technologies is a digital acceleration company dedicated to assisting organizations in modernizing legacy applications and digitizing business processes through the ServiceNow® platform. As an Elite ServiceNow partner, HGC specializes in integrating and evolving the Now® Platform to enhance operational efficiency and drive digital transformation. Key Features and Functionality: - ServiceNow Implementation Services: Expertise in deploying and customizing the ServiceNow® platform to align with specific business needs. - Application Development: Development of tailored applications within the ServiceNow® ecosystem to address unique organizational challenges. - HR Service Management: Streamlining human resources processes to improve employee experiences and operational efficiency. - Customer Service Delivery: Enhancing customer service operations through efficient digital workflows and automation. - Process Automation: Automating routine tasks to reduce manual effort and increase productivity. - Cloud Technologies Integration: Seamless integration of cloud solutions to support scalable and flexible business operations. Primary Value and Solutions Provided: HGC Technologies empowers organizations to accelerate their digital transformation by effectively managing and evolving their ServiceNow® platforms. By modernizing legacy systems and digitizing business processes, HGC helps clients achieve greater operational efficiency, improved service delivery, and enhanced customer and employee experiences. Their expertise in process automation and cloud technologies enables businesses to stay competitive in a rapidly evolving digital landscape.

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Hitachi Solutions is a team of innovators have tapped into the ever-changing world of tech and integrated their knowledge of the space with our customer's feedback in order to produce powerful, easy to use, and affordable industry solutions. As a dedicated Microsoft Partner, we draw from our extensive resource network to provide maximum innovation and value.

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Primoris NZ Limited, also known as Integrated Knowledge Consulting (IKC, is a distinguished ServiceNow partner based in Auckland, New Zealand. As an Elite Reseller and Service Provider, IKC specializes in delivering comprehensive ServiceNow solutions, including consulting, implementation, and managed services, to organizations seeking to optimize their service management processes. Key Features and Functionality: - ServiceNow Product Reselling: IKC offers a range of ServiceNow products, enabling clients to select solutions that best fit their operational needs. - Consulting and Implementation Services: With a Premier partner segment in consulting and implementation, IKC provides expert guidance and support throughout the deployment and integration of ServiceNow platforms. - Managed Services: As an Elite Service Provider, IKC delivers as-a-service and managed services, ensuring continuous support and optimization of ServiceNow applications. - Certified Expertise: IKC holds multiple ServiceNow certifications across various domains, including Application Development, IT Service Management, and Hardware Asset Management, demonstrating their technical proficiency and commitment to excellence. Primary Value and Solutions Provided: IKC addresses the critical need for efficient and effective service management within organizations. By leveraging their extensive expertise and partnership with ServiceNow, IKC helps clients streamline their operations, enhance service delivery, and achieve digital transformation goals. Their comprehensive approach ensures that businesses can maximize the value of their ServiceNow investments, leading to improved productivity and customer satisfaction.

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Your global engagement and transformation partner. Accelerated change. Beautifully delivered.

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ICS Group specializes in developing and implementing solutions for the digital transformation and automation of business processes within the supply chain. With over 35 years of project expertise across various industries, ICS offers tailored digitalization consulting, innovative IoT technologies, integrative platforms and software, as well as customized IT service management. Their comprehensive approach supports sustainable growth by reducing process complexity and providing solutions adaptable to diverse business models. Key Features and Functionality: - Digitalization Consulting: Expert guidance to navigate and implement digital transformation strategies effectively. - IoT Technologies: Integration of cutting-edge Internet of Things solutions to enhance operational efficiency. - Integrative Platforms & Software: Development of cohesive platforms and software that streamline supply chain processes. - Customized IT Service Management: Tailored IT services that align with specific business needs and objectives. - Industry 4.0 Labeling: Advanced labeling solutions that support real-time analytics and AI integration in manufacturing. - Warehouse Management Systems and SAP® Solutions: Automation of warehouse logistics through robust management systems and SAP® integrations. - Robotics Integration: Implementation of robotic solutions to optimize various supply chain operations. - Mobile Real-Time Data Access: Enhancement of transportation processes with mobile solutions providing real-time data. - Digital Assistants at Point of Sale : Utilization of digital assistants to improve customer interactions and sales processes. Primary Value and Solutions Provided: ICS Group's primary value lies in its ability to simplify and accelerate the adoption of individualized digitalization solutions, ensuring guaranteed efficiency. By offering end-to-end support—from product development to IT and logistics outsourcing—ICS reduces process complexity and delivers solutions tailored to each business model. This comprehensive service enables clients to achieve sustainable growth, enhance operational efficiency, and stay competitive in an increasingly digital marketplace.

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Ignyte is a digital transformation management consultancy that specializes in helping clients modernize and automate their business through the adoption of cloud-hosted low-code platforms. Our mission is to serve as trusted advisors and true partners to our clients along their transformation journey.

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