--- title: ServiceNow IT Asset Management Reviews meta\_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 505 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 505 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews & Product Details Visit Website Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. * * * Product Website ServiceNow IT Asset Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Asset Management Community](https://www.g2.com/products/servicenow-it-asset-management/discuss) Solution Type All-in-One Overview by Faith Chia Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Asset Management Integrations (38) What do users say about integrations? Verified by ServiceNow IT Asset Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Cloud Development Kit (AWS CDK) ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Active Directory Domain Services ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigFix Inventory ](https://www.g2.com/products/bigfix-inventory/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CG4 ](https://www.g2.com/products/cg4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Coupa ](https://www.g2.com/products/coupa-software-coupa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GLPI ](https://www.g2.com/products/glpi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icertis Contract Management Software ](https://www.g2.com/products/icertis-contract-management-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IncidentMonitor ](https://www.g2.com/products/incidentmonitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ITS Jamf Integration ](https://www.g2.com/products/its-jamf-integration/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lansweeper ](https://www.g2.com/products/lansweeper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Defender for Endpoint ](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Supply Chain Management ](https://www.g2.com/products/microsoft-dynamics-365-supply-chain-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Intune Advanced Analytics ](https://www.g2.com/products/microsoft-intune-advanced-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Intune Enterprise Application Management ](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday CRM ](https://www.g2.com/products/monday-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenLM ](https://www.g2.com/products/openlm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Parallels Mac Management for Microsoft SCCM ](https://www.g2.com/products/parallels-mac-management-for-microsoft-sccm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PEGA Pool ](https://www.g2.com/products/pega-pool/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys VMDR ](https://www.g2.com/products/qualys-vmdr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Resolution MD ](https://www.g2.com/products/resolution-md/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Samsung SDS ](https://www.g2.com/products/samsung-sds/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Sales Cloud ](https://www.g2.com/products/sap-sap-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Asset Management ](https://www.g2.com/products/servicenow-it-asset-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snow Atlas ](https://www.g2.com/products/snow-atlas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tanium ](https://www.g2.com/products/tanium/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wiz ](https://www.g2.com/products/wiz-wiz/reviews) Show More MV Manisha V. 5/6/2026 "Great Tool" 5/5 What do you like best about ServiceNow IT Asset Management? What I like best about ServiceNow IT Asset Management (ITAM) is that it gives organizations a single, real-time system of record for hardware, software, and cloud assets while automating the entire asset lifecycle from procurement to retirement. That combination of visibility, automation, and governance is extremely valuable for large enterprises managing complex IT environments. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? What I don’t like about ServiceNow IT Asset Management (ITAM) is that, despite being very powerful, it can become complex, data-heavy, and operationally demanding—especially if the organization doesn’t already have strong asset governance and clean data foundations. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management (ITAM) is primarily solving the problem of poor visibility, fragmented tracking, and inefficient control over IT assets across their entire lifecycle—from procurement to retirement. In most enterprises, assets are managed through disconnected tools, spreadsheets, and manual processes, which leads to cost leakage, compliance risk, and operational inefficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/20/2026 "Simplified Asset Management with Seamless Integration" 4/5 What do you like best about ServiceNow IT Asset Management? I love how ServiceNow IT Asset Management integrates seamlessly with CMDB, CSDM, and ITSM, which makes it very effective for managing assets across the organization. It streamlines what can otherwise be a complex process, helping track servers, laptops, and other hardware throughout the full lifecycle—from procurement through to disposal. I also appreciate that it supports accurate data management, which is essential for handling IT assets efficiently. ServiceNow ITAM also help in Normalisation of IT assets which can be used to standardize the inconsistent asset data. (To update the life cycle information against the assets. (We are currently ServiceNow ITAM and Tanium for Asset Normalisation) Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? For the most part, it’s very efficient, provided we have subject matter experts in the organization. From the ServiceNow side, Agentic AI and the default ITAM agents can be developed and used to manage assets effectively. Example: Gen AI and Agentic AI can be used to get the asset details from a chatbot, and AI agent can make CRUD operations as per the requirement. There were many instances where asset administrators had to to CRUD operations manually. With good governance and AI automation, this can be addressed effectively. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to simplify tracking assets such as servers and laptops throughout their lifecycle, from procurement through disposal. It integrates smoothly with CMDB, CSDM, and ITSM, which helps us manage and maintain our organization’s assets more effectively. It was easier to implement since we have ServiceNow success packs with clear road maps. But the product architectural understanding and coordination across diffence asset teams is necessary to effectively utilize ITAM features and manage enterprises assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shannon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon G.") SG Shannon G. Lead Software Developer Telecommunications Enterprise (\> 1000 emp.) 8/1/2026 "All-in-One Asset Lifecycle Management with Powerful Integrations" 4/5 What do you like best about ServiceNow IT Asset Management? Features such as asset lifecycle management, discovery, software asset management, and its integrations have brought purchasing, inventory, warranties, and ownership into one place, which is what I appreciate most. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? Deep customization is fun to do but requires long-term maintenance. Some integrations also require additional mapping before they perfectly fit into our environment. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? Problems like the presence of duplicate purchases, assigned software licenses for long time, weeks of preparation for audits, etc were common and we got out of the loop after adopting ITAM. Now our daily work has been shifted away from just tracking assets toward managing them strategically. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DF Doug F. 5/7/2026 "HAM Pro for ServiceNow" 4/5 What do you like best about ServiceNow IT Asset Management? HAM Pro allows for an easier way to import, track, and manage assets and consumables. Dashboards and workspaces provide most information important to your depot/warehouse for stock levels and ownership, which simplifies fulfillment. Easy integration with other areas within the ServiceNow ecosystem -- ITSM, CSM, FSM, etc. 360 Asset View provides easy view of asset counts and values (total cost). This product also provides 'Important Action' cards that display items requiring attention for Procurement, Contract, and Model Management. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? Some areas, such as modals (UX), may be difficult to customize for your needs -- making fields mandatory upon assignment of consumables, then validating before saving would be an example. Licensing cost may be high, if you're not leveraging all features and capabilities within the ServiceNow platform. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? Simplifying stock/cycle count frequencies, delivering faster speeds for asset assignment and deployment. Review collected by and hosted on G2.com. Show More 5/15/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Nikhil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil S.") NS Nikhil S. Technical Support Analyst Mid-Market (51-1000 emp.) 4/16/2026 "Powerful IT Asset Management with Complex Setup" 5/5 What do you like best about ServiceNow IT Asset Management? I find ServiceNow IT Asset Management to be a powerful and mature solution, especially well-suited for medium and large enterprises. What I like most is the end-to-end visibility it provides into assets across their entire lifecycle, which ensures data is accurate, current, and actionable. I also appreciate the tight integration with the ServiceNow platform. Another strong aspect is the automation of the lifecycle, which helps address the operational challenges and governance issues related to managing IT assets at scale. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? One of the main challenges is the complexity of initial setup and configuration. Implementing ITAM effectively, especially software asset management, requires strong ServiceNow platform knowledge and careful planning. The initial setup was moderately complex rather than straightforward, despite the platform being powerful and well-structured. Specific challenges included data migration and cleanup, standardizing asset lifecycle processes, aligning assets with CMDB and ITSM modules, configuring software asset license models and compliance rules, and establishing governance and data ownership. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps solve operational and governance challenges by providing end-to-end visibility, which ensures data is accurate, current, and actionable. It reduces manual, error-prone asset tracking and integrates tightly with the ServiceNow platform. It automates the lifecycle, making asset management more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AH Aaron H. Senior Systems Analyst Enterprise (\> 1000 emp.) 5/6/2026 "Streamlines IT Asset Management with Challenges in Contract Entry" 5/5 What do you like best about ServiceNow IT Asset Management? I really like how ServiceNow IT Asset Management helps in normalizing product models and vendor names, giving me visibility into what is owned. Having the correct product models allows us to deploy product offerings quicker to the service catalog. Additionally, the setup was easy, though getting staff used to the new process was a bit harder. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? When our contract data/fields don't match up to ServiceNow, it requires a bit of manual typing to get them into the system. Also, while it's easy to set up, it's harder to get staff used to a new process. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I track all IT enterprise assets for compliance and total cost of ownership. It solves technical debt, compliance, and auditing issues. I like the visibility of owned assets and normalizing product models and vendor names, which helps deploy product offerings quicker to the service catalog. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![J Varun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J Varun S.") JS J Varun S. Senior Infra Developer Enterprise (\> 1000 emp.) 4/15/2026 "ITAM Makes Ordering and Picking Up New-Hire Equipment Fast and Hassle-Free" 5/5 What do you like best about ServiceNow IT Asset Management? So assets like the laptop, desktop, keyboards, mouse, monitors, headphones all these are very essential for a newly onboarded employee and from time to time it gets really confusing and frustrating to use the old methods, I my self in the previous company had to stand in line for hours go from building to building to collect different electronics, there was no proper place or app or a website to order them and wait for the fulfillment now with ITAM it got very easy, you just order from a software or a hardware catalog in SN and the fulfillment team takes care of everything, I just show up to the mentioned building in the email notification and voila there they are. Very time saving, convenient Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? Everything has its flaws, like i mentioned in my previous likes some times a wrongly configured flow that doesn't update the request. Also ITAM is only as good as cmdb data feeding it, sometimes companies turn on discovery without a strict governance which leads to junk records, also this ITAM feels like it needs constant babysitting by Dev's because it requires licensing knowledge, reporting failures Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? It does solve major issues for one it centralises the tracking of hardware and software lifecycles, it also replaced excel sheets with automated platform to prevent compliance audits and ghost assets. It directly integrates with CMDB and ITSM workflows which is a major plus considering streamlining of asset fulfillment like i mentioned in my first answer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Krushi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krushi S.") KS Krushi S. Specialist Engineer Mid-Market (51-1000 emp.) 4/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Efficient Asset Management with Initial Setup Challenges" 4/5 What do you like best about ServiceNow IT Asset Management? I like how everything is in one place and easy to track with ServiceNow IT Asset Management. I don’t have to go through different sheets or systems to find asset details, which saves a lot of time. The visibility it gives into assets and licenses is really helpful. Also, it integrates well with other ServiceNow modules, making the whole process smoother. It helps us avoid losing track of assets and reduces manual work by organizing everything in one place, improving visibility, and helping us stay compliant. Using it along with other ServiceNow modules like Incident and Change Management, and integrating with discovery tools, procurement, or finance systems keeps all the data in sync and reduces manual work. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? One thing is it can feel a bit complex at times, especially in the beginning. Some features take time to understand, and the setup/configuration isn’t always very straightforward. Also, reporting could be a bit more flexible, and sometimes it feels like you need extra customization to get exactly what you want. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to track our devices and software, reducing manual work and improving asset visibility. It saves time, keeps everything organized in one place, simplifies license management, and helps us stay compliant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KR Kelly R. Enterprise (\> 1000 emp.) 5/7/2026 "Great Automation with Room for Feature Improvement" 5/5 What do you like best about ServiceNow IT Asset Management? I like ServiceNow IT Asset Management's SAM reconciliation capabilities and automation of reclamation because it makes it easy to perform activities to reduce wasted spend due to provisioned, yet unused licenses. The technical setup for HAM and SaaS products with SAM is very straightforward, which is great. I also appreciate how ServiceNow IT Asset Management provides visibility, minimizes security risks, maintains asset control, and helps maximize ROI for asset spend. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? HAM Pro does not support hardware model substitutes out of the box when sourcing hardware requests, which is a huge pain point. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I manage hardware and software assets with ServiceNow IT Asset Management, which gives me visibility, asset control, and reduces security risks. It maximizes ROI by reducing wasted spend on unused licenses. ServiceNow also integrates with other processes unlike Excel which was manual and offered little insight. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Anurag P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag P.") AP Anurag P. Vmware and Storage Engineer Enterprise (\> 1000 emp.) 5/24/2026 "Five Years with ServiceNow: Reliable Ticketing, Asset & CI Management" 5/5 What do you like best about ServiceNow IT Asset Management? It has been now 5 years for me using ServiceNow as ticketing and asset management tool for change and incident management. Apart from this its best to keep records of CI in infrasstructure Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I dont find much issues in servicenow yet. However if the licensing costa can be lesser as compared. It can really attract other customers and capture more market Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? Easy management of it infra assets. Easy management of it infra assets. Easy management of it infra assets. Easy management of it infra assets. Change and incident managemnet is easy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Asset Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Asset Management ](https://www.g2.com/products/servicenow-it-asset-management/discussions/new) GU Guest User • Last activity 4 months ago What is ServiceNow IT Asset Management used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) ![Hyatt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hyatt H.") HH Hyatt Hollman • Last activity 3 months ago How are you handling auto-discovery and normalization in ServiceNow IT Asset Management? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-auto-discovery-and-normalization-in-servicenow-it-asset-management) [ View all Discussions ](https://www.g2.com/products/servicenow-it-asset-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 17 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow IT Asset Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image") Flexera One 4.3/5(168) [ Compare Now ](https://www.g2.com/compare/flexera-one-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab4ffeb80266da30d3a0a2cd41baf402/scrut-automation.jpg "Product Avatar Image") Scrut Automation 4.9/5(1,313) [ Compare Now ](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) ##### ##### ServiceNow IT Asset Management Features Operations Scheduling Asset Inventory Hardware Asset Inventory Software Asset Inventory Cloud Asset Inventory Management Central Dashboard Asset Policy Management Risk Management Generative AI AI Text Generation AI Text Generation [ View More Features ](https://www.g2.com/products/servicenow-it-asset-management/features) ## Top-Rated Alternatives [ ![Flexera One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flexera One") Flexera One 4.3/5(168) ](https://www.g2.com/products/flexera-one/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Scrut Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scrut Automation") Scrut Automation 4.9/5(1,313) ](https://www.g2.com/products/scrut-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-asset-management/competitors/alternatives) ##### Categories on G2 [IT Asset Management](https://www.g2.com/categories/it-asset-management)[Cloud Cost Management](https://www.g2.com/categories/cloud-cost-management) ##### Explore More [Who offers the best sales software](https://www.g2.com/discussions/who-offers-the-best-sales-software)[Is a dedicated digital communications governance platform worth it for a mid-size financial services firm?](https://www.g2.com/discussions/is-a-dedicated-digital-communications-governance-platform-worth-it-for-a-mid-size-financial-services-firm)[What is the easiest statistical analysis software for someone who is not a data scientist but needs to run meaningful analysis on business data without learning R or Python?](https://www.g2.com/discussions/what-is-the-easiest-statistical-analysis-software-for-someone-who-is-not-a-data-scientist-but-needs-to-run-meaningful-analysis-on-business-data-without-learning-r-or-python) [Which hardware monitoring tools have the best alerting and charts for datacenter hardware so an infrastructure team gets notified before a failure rather than after?](https://www.g2.com/discussions/which-hardware-monitoring-tools-have-the-best-alerting-and-charts-for-datacenter-hardware-so-an-infrastructure-team-gets-notified-before-a-failure-rather-than-after)[Shopware vs Adobe Commerce for a mid-size retailer: which handles large catalogs without hitting a scalability ceiling?](https://www.g2.com/discussions/shopware-vs-adobe-commerce-for-a-mid-size-retailer-which-handles-large-catalogs-without-hitting-a-scalability-ceiling)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)