# What is the highest rated Guest Messaging platform for vacation rental owners providing professional digital guidebooks effortlessly?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">"Effortlessly" is the operative word for a vacation rental owner managing a handful of properties without a team behind them, within<a class="a a--md" elv="true" href="https://www.g2.com/categories/guest-messaging"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/guest-messaging">Guest Messaging</a>.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><strong>Touch Stay</strong>, <strong>Xperium by RepUp</strong>, and <strong>Trumpia</strong> are worth naming directly here. Here's the fuller list:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/touch-stay/reviews"><strong>Touch Stay</strong></a><strong>:</strong> 4.9 stars across 18 reviews, the strongest fit for this exact question, generating 15.9M+ guidebook visits a year and reducing guest questions by up to 90% through self-serve digital guidebooks.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xperium-by-repup/reviews"><strong>Xperium by RepUp</strong></a><strong>:</strong> 4.9 stars, though on only 11 reviews, a broader guest experience suite covering engagement, upsells, and CRM alongside messaging.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/canary-technologies/reviews"><strong>Canary Technologies</strong></a><strong>:</strong> 4.8 stars across 24 reviews, built more around hotel-specific digital authorizations and contactless check-in than the guidebook format vacation rental owners typically want.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/medallia-concierge/reviews"><strong>Medallia Concierge</strong></a><strong>:</strong> 4.6 stars across 16 reviews, built around texting and mobile messaging broadly, rather than the guidebook-specific format this question asks about.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/trumpia/reviews"><strong>Trumpia</strong></a><strong>:</strong> 4.4 stars across 59 reviews, an SMS marketing and automation platform, a weaker fit for guidebook creation specifically but relevant for guest communication generally.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Touch Stay's rating and its 90% reduction in repeat questions is a specific, testable claim. For owners who've actually measured it, did that number hold up in practice?</p>

##### Post Metadata
- Posted at: 9 days ago
- Author title: Writer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I haven&#39;t seen anyone report the exact 90% figure holding up precisely, but the direction seems consistently real, owners describe a noticeable drop in the repetitive stuff, wifi passwords, checkout time, parking instructions, since that&#39;s exactly what a guidebook is built to front-load. What tends to remain even with a good guidebook is the judgment-call questions a document can&#39;t really answer, something breaking, a local recommendation, timing changes, so the reduction is real but probably closer to &quot;removed the easy stuff&quot; than &quot;removed 90% of all guest questions.&quot;&lt;/p&gt;

##### Comment Metadata
- Posted at: 7 days ago
- Author title: SEO Content Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4