Consulting Services for ServiceNow Customer Service Management

Cask NX is a leading ServiceNow Elite Partner dedicated to designing, enabling, and sustaining digital transformation for organizations across various industries. With a focus on the ServiceNow platform, Cask NX specializes in transforming complex business operations into streamlined, secure, and automated processes. Their expertise spans multiple sectors, including healthcare, financial services, manufacturing, utilities, and education, providing tailored solutions that drive measurable results. Key Features and Functionality: - ServiceNow Platform Solutions: Comprehensive consulting services to help organizations design, implement, and sustain digital transformation initiatives using the ServiceNow platform. - Cask Essentials: Rapid implementation services aimed at quickly deploying ServiceNow capabilities to realize value efficiently. - Cask Reserve: Ongoing support and enhancement services to maintain and optimize ServiceNow implementations. - Transformation & Adoption Center of Excellence : Support for integrating ServiceNow as the operational backbone of an organization, ensuring seamless adoption and transformation. - Innovation Lab: Advisory services for exploring and implementing emerging technologies like Generative AI and ERP modernization on the ServiceNow platform. - Platform Value Realization Roadmap: Strategic planning services to align ServiceNow capabilities with organizational goals and priorities. Primary Value and Solutions Provided: Cask NX empowers organizations to achieve their digital transformation goals by leveraging the full potential of the ServiceNow platform. By offering end-to-end solutions, Cask NX helps clients reduce costs, improve service quality, and enhance user experiences across the enterprise. Their approach integrates design thinking and organizational change management, guiding clients through the complexities of transformation with a systems-thinking perspective grounded in experience with some of the world's largest organizations.

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Catch Software is an award-winning company specializing in test management, execution, and integration tools designed to enhance the efficiency and effectiveness of quality assurance teams. Their flagship product, Enterprise Tester, offers a comprehensive platform for managing test plans, execution sets, requirements, and incidents, enabling organizations to maintain high software quality standards while accelerating development cycles. Key Features and Functionality: - Test Management: Enterprise Tester provides robust tools for creating, managing, and executing test plans and cases, ensuring thorough coverage and traceability throughout the software development lifecycle. - Integration Capabilities: The platform seamlessly integrates with popular tools like Atlassian's JIRA and Sparx Systems' Enterprise Architect, facilitating a cohesive workflow across development and QA teams. - Automated Testing Support: With plugins like Duette, users can import and manage results from automated testing tools such as IBM Rational Functional Tester, HP QuickTest Professional , and Selenium Remote Control , consolidating both manual and automated testing efforts within a single platform. - Offline Testing: The Rover plugin allows testers to execute tests and log defects offline via mobile devices, synchronizing results with the Enterprise Tester server upon reconnection, thereby supporting flexible and remote testing scenarios. Primary Value and Problem Solved: Catch Software addresses the critical need for efficient and effective quality assurance in software development. By providing tools that streamline test management, integrate seamlessly with existing development environments, and support both manual and automated testing, Catch Software empowers QA teams to deliver high-quality software products. This approach reduces project failures, minimizes rework, and controls unforeseen costs, ultimately enhancing business outcomes and customer satisfaction.

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Cegeka is a European family-owned IT services company with headquarters in Belgium, with more than 6000 employees in 11 countries - all of them in Europe, out of which approximately 900 IT engineers work from our offices in Romania and the Republic of Moldova. Working In close cooperation with our 100+ customers, Cegeka Romania creates tailored digital solutions that leverage emerging technologies for industries such as aviation, healthcare, banking, insurance, telecom, logistics, real estate & retail. Cegeka achieved a revenue of 871 million euros, exhibiting a growth rate of 17% when compared to the figures in 2021. Cegeka Romania delivered strong financial results in 2022, with a remarkable turnover of EUR 47M, 30% higher than in 2021, despite operating in a fiercely competitive market. Cegeka’s Certifications: As a Microsoft Gold Partner with +600 certified experts, Cegeka is the perfect partner for your Microsoft Azure journey. We are a Microsoft Advanced Specialist for Windows Server and SQL Server Migration Cegeka is a co-sell prioritized partner for Microsoft Dynamics 365 projects in focus industries (Manufacturing, Wholesale & Distribution, Project & Service organizations​). Certificates: ISO14001, ISO 9001, ISO 27001, and NEN 7510.​​​​ ISAE 3000 reports Data Center (Uptime Tier III compliant), Outsourcing (includes the Data Center report), and STAID ("ISO 27002 in control" report). WHAT CAN YOU GET FROM CEGEKA? End-to-End application development IT team extension, Cloud services IT Infrastructure, Cybersecurity Data and Automation services including AI/ML, BI, RPA, IoT, and DevOps Microsoft Solutions: ERP, CRM, and BI Solution Portfolio Cegeka Romania builds tailored digital solutions that leverage emerging technologies for clients such as Speedwell, Carrefour, LeasePlan, DELL, Finastra, Siemens Energy, ING Bank, Vodafone, Orange, NEC, NN Insurance, and Allianz but at the same time helped brilliant startups to achieve success over the years.

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Certsys is a Brazilian IT advisory firm established in 2007, specializing in driving digital transformation for both public and private sector organizations. By integrating business strategy with technological excellence, Certsys delivers innovative digital solutions, products, and experiences that enhance operational efficiency and security. Key Features and Functionality: - Application Modernization: Updating legacy systems to improve performance and scalability. - Hyperautomation: Implementing advanced automation technologies to streamline processes. - Artificial Intelligence: Leveraging AI to optimize decision-making and service delivery. - Cloud Services: Providing secure and scalable cloud solutions tailored to organizational needs. - Cybersecurity: Ensuring robust protection of digital assets against evolving threats. Primary Value and Solutions: Certsys addresses the challenges organizations face in adapting to rapidly changing market demands by offering comprehensive digital transformation services. Their solutions enable clients to achieve maximum operational efficiency, enhance security measures, and deliver more agile and personalized services to their stakeholders. By partnering with Certsys, organizations can effectively navigate the complexities of digital innovation and maintain a competitive edge.

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CGI is a leading IT and business process services provider focused on being a partner, employer and investment of choice.

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Chainbridge Solutions Inc. is a woman-owned small business specializing in developing and modernizing mission-critical software solutions for federal agencies. With over 15 years of experience, the company focuses on enhancing security, operational efficiency, and user experience through innovative technologies. Key Features and Functionality: - Personnel Security Software: Offers solutions like BRIDGESECURE™ and PERSEC-IQ™, designed to streamline personnel security operations and ensure compliance with government regulations. - Application Modernization: Specializes in updating legacy systems using agile methodologies, focusing on human-centric design and rapid delivery through iterative processes. - Cloud Engineering: Provides cloud-based solutions to enhance system scalability and accessibility. - Data Analytics and Artificial Intelligence: Utilizes machine learning and robotic process automation to deliver intelligent solutions that improve workflow efficiency and reduce costs. Primary Value and Solutions Provided: Chainbridge Solutions addresses the critical need for secure, efficient, and modernized software systems within federal agencies. By focusing on personnel security and application modernization, the company helps organizations enhance their operational capabilities, ensure regulatory compliance, and protect their workforce. Their expertise in integrating advanced technologies like AI and cloud computing results in smarter, more efficient workflows, ultimately contributing to a safer and more intelligent future.

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Cheerflow Technology Limited, established in 2022, is a Hong Kong-based company specializing in innovative technology solutions tailored to enhance operational efficiency and productivity across various industries. Their comprehensive suite of services includes software development, system integration, and IT consulting, all designed to meet the unique needs of their clients. Key Features and Functionality: - Custom Software Development: Designing scalable and flexible software solutions that align with specific business requirements. - System Integration: Ensuring seamless integration of various systems to optimize workflows and data management. - Cloud Services: Providing cloud computing solutions to enhance resource management and operational agility. - Mobile Application Development: Creating mobile applications to help businesses engage with customers effectively on the go. - Cybersecurity Services: Implementing robust security measures to protect sensitive data and ensure compliance with industry standards. Primary Value and Solutions: Cheerflow Technology Limited empowers businesses by delivering customized technology solutions that streamline operations, improve collaboration, and drive digital transformation. By focusing on client-specific needs, they help organizations achieve greater efficiency, scalability, and security in their technological endeavors.

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Cloudaction provide a cloud solutions that focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce platform.

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CloudBlu Consulting Pty Ltd is a specialized firm offering strategic advice and implementation services in IT Service Management , Customer Service Management , and IT Operations Management . With over 75 years of combined experience, their certified experts design, implement, and optimize frameworks tailored to unique business needs, enabling organizations to streamline operations, boost productivity, and enhance service delivery. Key Features and Functionality: - IT Service Management : Custom workflow design and automation to improve operational efficiency and service delivery. - Customer Relationship Management : Tailored configurations for smarter customer engagement, including AI-driven insights and omnichannel communication. - Professional Services Automation : Tools to manage projects, resources, and client relationships effectively, enhancing operational efficiency. - Enterprise Service Management : Extending ITSM capabilities across various business departments to create a unified approach to service delivery. - IT Operations Management : Solutions to manage and optimize daily IT operations by automating tasks like monitoring, performance management, and incident response. Primary Value and Solutions: CloudBlu Consulting empowers businesses to transform their IT service management through innovative solutions, ensuring alignment with industry best practices. Their customer-centric approach focuses on understanding clients' unique challenges and leveraging technology to drive measurable business results. By integrating platforms like ServiceNow and HaloITSM, they help organizations enhance service delivery, reduce downtime, and improve overall efficiency.

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CloudGo is an Australian consulting firm specializing in Enterprise Service Management . As a ServiceNow Elite Partner and Licensing Reseller, CloudGo focuses on solving business challenges through the implementation of digital workflows. The company boasts a highly certified team, including two ServiceNow Certified Master Architects—one of approximately 130 globally. With experience spanning employee, customer, and application workflows, CloudGo serves a diverse clientele across multiple industries, including government entities. Key Features and Functionality: - Expertise Across ServiceNow Suite: CloudGo offers in-depth knowledge and experience across the entire ServiceNow product suite, ensuring comprehensive solutions tailored to client needs. - Certified Professionals: The team includes highly certified individuals, such as ServiceNow Certified Master Architects, providing clients with top-tier expertise. - Diverse Industry Experience: CloudGo has successfully delivered solutions to clients in various sectors, including government, showcasing adaptability and understanding of different industry requirements. - Client-Centric Approach: The company emphasizes understanding business problems first, then devising technology strategies to address them, ensuring solutions are aligned with client objectives. Primary Value and Solutions Provided: CloudGo's primary value lies in its ability to transform business operations through digital workflows, enhancing efficiency and productivity. By leveraging the ServiceNow platform, CloudGo addresses critical challenges in sourcing, contracting, vendor, and invoice management. The company's transparent project management and commitment to client satisfaction have resulted in over 90% of customers returning for subsequent engagements and achieving a perfect CSAT score of 5/5 from ServiceNow customers.

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