Consulting Services for ServiceNow Customer Service Management

Atea AS is a provider of IT infrastructure and related services in the Nordic and Baltic regions, offering comprehensive solutions to businesses and public-sector organizations. With a presence in 88 cities across seven countries—Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia—Atea combines local expertise with a broad range of IT competencies to support clients throughout the entire lifecycle of their IT investments. Key Features and Functionality: - Comprehensive IT Solutions: Atea delivers a full spectrum of hardware, software, and services, including data center and networking solutions, cloud services, and digital workplace tools. - Consulting and Technical Services: The company offers expert consulting to design, implement, and manage IT infrastructures, ensuring optimal performance and alignment with business objectives. - Software Licensing and Cloud Solutions: Atea assists organizations in managing software licenses and optimizing cloud solutions to enhance operational efficiency and cost-effectiveness. - IT Security Services: Providing comprehensive IT security lifecycle management, Atea helps safeguard organizations against evolving cyber threats. - Sustainable IT Practices: Committed to sustainability, Atea promotes environmentally responsible IT lifecycle management, including recycling and reuse programs. Primary Value and Solutions for Users: Atea empowers organizations to navigate the complexities of modern IT environments by offering tailored solutions that enhance productivity, security, and sustainability. By leveraging Atea's expertise, clients can effectively manage their IT infrastructure, adopt innovative technologies, and achieve their digital transformation goals, all while ensuring compliance with environmental and ethical standards.

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Atello Solutions, LLC is a boutique ServiceNow Premier Partner dedicated to helping organizations transform their operations through tailored ServiceNow implementations. With over 12 years of experience, Atello specializes in delivering customized solutions that align with clients' unique business objectives, ensuring seamless integration and optimal performance. Their commitment to excellence is reflected in a 98% client retention rate and a 4.97 customer satisfaction score. Key Features and Functionality: - ServiceNow Implementation: Atello offers end-to-end ServiceNow implementation services, from initial consultation to deployment, ensuring solutions are tailored to specific business needs. - Managed Services : Their FlexNow service provides ongoing platform management, including maintenance, upgrades, performance monitoring, and security measures, allowing clients to maximize their ServiceNow investment. - Advisory Services: Atello delivers strategic consulting to align ServiceNow platforms with organizational goals, driving digital transformation and continuous improvement. Primary Value and Solutions Provided: Atello Solutions empowers organizations to optimize IT service management, streamline workflows, and enhance collaboration by leveraging the full potential of the ServiceNow platform. Their personalized approach and agile project management ensure that clients achieve significant improvements in efficiency and productivity. By offering dedicated support and customized solutions, Atello helps businesses reduce operational costs, improve customer service, and drive long-term success.

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Atlafy is a dedicated ServiceNow partner specializing in delivering comprehensive consulting and implementation services across Europe. With strategic offices in Spain and Switzerland, Atlafy's certified team focuses exclusively on the ServiceNow platform, ensuring clients receive expert guidance tailored to their specific needs. By combining technical excellence with consultative expertise, Atlafy empowers organizations to unlock the full potential of ServiceNow and achieve sustainable success. Key Features and Functionality: - Strategic Consulting Services: Atlafy revolutionizes client operations by digitalizing processes, refining workflows, and amplifying competitive advantages. - Implementation Services: Employing a methodical, process-centric approach, Atlafy ensures that business services align with organizational goals, yielding tangible benefits recognized by end-users. - Certified and Experienced Team: The team is exclusively dedicated to the digital innovations of the ServiceNow platform, bringing extensive hands-on experience to every project. - Proactive Support and Maintenance: Beyond implementation, Atlafy offers dedicated post-deployment support and proactive maintenance to nurture growth and adapt to evolving ServiceNow capabilities. - End-to-End Digital Transformation: Atlafy partners with clients throughout their digital transformation journey, from defining needs and developing solutions to ongoing support and maintenance. Primary Value and Solutions: Atlafy stands out as a pure ServiceNow player, specializing in high-value modules such as Customer Service Management , IT Service Management , IT Operations Management , Configuration Management Database , Strategic Portfolio Management , Integrated Risk Management , and Security Operations . This specialization covers the full value chain—from project inception to support and maintenance—ensuring clients receive expert guidance tailored to their specific needs. By focusing exclusively on ServiceNow, Atlafy provides transparent, flexible, and proactive collaboration, helping clients navigate their digital transformation journey. Their dedicated expertise ensures that clients maximize the value of their ServiceNow investment, achieving sustainable success through customized solutions that drive growth and efficiency.

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Atlas Reply, a subsidiary of the Reply Group, specializes in IT Governance, Digital Transformation, and Application Operations. As a ServiceNow Premier Partner since 2013, Atlas Reply offers comprehensive consulting, system integration, and application services to enhance the efficiency and productivity of IT assets. Their approach emphasizes process automation and continuous user involvement, ensuring seamless adoption of new tools and methodologies. Key Features and Functionality: - Consulting Services: Atlas Reply provides expertise in IT process definition and optimization, organizational change management, Agile framework adoption, and continuous improvement through KPI definition and measurement. - Technology Adoption and System Integration: They specialize in implementing processes on the ServiceNow platform, adopting DevOps practices, developing custom applications, and modernizing, migrating, and evolving appliances. - Service Management: Their offerings include hybrid IT service management, business service monitoring, application management services, service assurance, full-stack monitoring, and maintenance and technical support for custom application packages. Primary Value and Solutions: Atlas Reply addresses the challenges organizations face in managing and optimizing their IT processes. By leveraging their partnership with ServiceNow and a user-centric design approach, they facilitate the adoption of new platforms and processes. This includes conducting thematic workshops, process documentation, defining roles and responsibilities, and employing Agile methodologies with continuous feedback and prototyping. Their focus on process automation and efficiency enables clients to achieve full autonomy and improved productivity in their IT operations.

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AVASOFT Inc. is a NextGen products and solutions company with over 14 years of industry excellence, dedicated to accelerating the digital transformation of enterprises. Specializing in maximizing the return on investment for modern workplace platforms such as Microsoft 365, Salesforce, and ServiceNow, AVASOFT also facilitates seamless migration from legacy data systems to contemporary data landscapes like Snowflake, Synapse, and Databricks. The company adopts cloud-native and DevOps practices, including AWS, Azure, containerization, and micro-frontend architecture, to build future-ready organizations with a data-driven and customer-centric business model. With a proprietary software delivery process called "Vetri," AVASOFT ensures efficient and effective project execution. Headquartered in Blue Bell, Pennsylvania, with additional offices in Plano, Texas; Toronto, Canada; and Chennai, India, AVASOFT boasts a team of over 1,000 professionals committed to leveraging cutting-edge technologies to create maximum business impact. Key Features and Functionality: - Digital Transformation Services: Expertise in modern workplace platforms, including Microsoft 365, Salesforce, and ServiceNow, to enhance enterprise operations. - Data Migration Solutions: Facilitates migration from legacy data platforms to modern data landscapes such as Snowflake, Synapse, and Databricks, ensuring seamless data transition. - Cloud-Native and DevOps Practices: Adopts cloud-native solutions and DevOps methodologies, including AWS, Azure, containerization, and micro-frontend architecture, to enhance operational efficiency. - Proprietary Software Delivery Process: Utilizes the "Vetri" process to ensure efficient and effective project execution, delivering high-quality solutions. Primary Value and User Solutions: AVASOFT Inc. empowers enterprises to navigate and excel in the digital era by providing comprehensive solutions that modernize workplace platforms, streamline data migration, and implement advanced cloud and DevOps practices. By leveraging their proprietary "Vetri" software delivery process, AVASOFT ensures efficient project execution, enabling organizations to become data-driven and customer-centric. This holistic approach addresses the challenges of digital transformation, allowing businesses to maximize their technology investments and achieve sustainable growth.

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Axians AB is a premier IT service provider specializing in the digital transformation of business processes through the ServiceNow platform. With a team of certified experts, including a ServiceNow Certified Master Architect, Axians AB offers comprehensive solutions that encompass the entire lifecycle of ServiceNow implementation—from initial analysis and design to deployment and ongoing management. Their services are tailored to enhance operational efficiency and drive innovation across various sectors. Key Features and Functionality: - ServiceNow Expertise: Axians AB provides specialized services in IT Service Management (ITSM, IT Operations Management (ITOM, Customer Service Management (CSM, and Human Resources Service Delivery (HRSD, ensuring that each implementation is customized to meet specific organizational needs. - Process Development and ITIL Training: The company offers process development aligned with ITIL standards, focusing on clear responsibility definitions and resource optimization. As an authorized ITIL training provider in Sweden, Axians AB delivers practical, high-quality education to enhance team capabilities. - AI Integration: Leveraging ServiceNow's AI capabilities, Axians AB integrates advanced technologies to automate workflows, providing better insights and improving user experiences. They focus on building trust in AI and aligning initiatives with business goals to create lasting impact. Primary Value and Solutions Provided: Axians AB addresses the challenges organizations face in digitalizing and automating their business processes. By implementing ServiceNow solutions, they help clients achieve: - Enhanced Efficiency: Streamlining operations through automated workflows reduces manual tasks and operational costs. - Improved Service Delivery: Optimizing IT and customer service processes leads to faster response times and higher customer satisfaction. - Strategic Growth: Aligning IT services with business objectives supports long-term growth and adaptability in a rapidly evolving digital landscape. By partnering with Axians AB, organizations can effectively navigate the complexities of digital transformation, ensuring their processes are efficient, innovative, and aligned with their strategic goals.

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From SME to global businesses, we offer the best in fully managed IT solutions to move your business forward.

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Bechtle Clouds is an IT systems integrator,

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BEECY Sàrl is a Swiss-based consulting firm specializing in ServiceNow solutions, offering comprehensive services including implementation, governance, custom application development, maintenance, and audits. Established in 2020 and headquartered in Fribourg, BEECY is recognized as an official ServiceNow partner in Switzerland, committed to delivering high-quality, cost-efficient, and optimized projects tailored to businesses of all sizes. Key Features and Functionality: - ServiceNow Implementation: Expert deployment of ServiceNow platforms to streamline business processes. - Custom Application Development: Tailored solutions to meet unique business requirements. - Governance and Project Management: Ensuring projects align with business objectives and deliver desired outcomes. - Maintenance and Support: Ongoing administration, maintenance, and audits to ensure optimal platform performance. - Training and Coaching: Programs like the "Junior Consultant" initiative to develop skilled professionals in ServiceNow. Primary Value and Solutions Provided: BEECY's primary value lies in its commitment to customer satisfaction, focusing on delivering successful, cost-efficient, and optimized ServiceNow projects. By offering end-to-end services—from implementation to maintenance—BEECY enables businesses to fully leverage the power of the ServiceNow platform, enhancing operational efficiency and achieving a significant return on investment.

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Beniva Consulting Group Inc., founded in 2016 and headquartered in Calgary, Canada, is a leading consultancy specializing in ServiceNow solutions, Configuration Management Database , IT Operations Management , Cloud Advisory, and Application Services. As an Elite ServiceNow partner, Beniva delivers end-to-end professional and managed services to enterprise clients across the United States and Canada, focusing on automating and optimizing service operations to enhance efficiency and return on investment. Key Features and Functionality: - ServiceNow Expertise: Comprehensive implementation and advisory services across IT Service Management , IT Asset Management , and ITOM. - Process Automation: Development of automated workflows to streamline business processes and reduce manual effort. - Cloud Advisory Services: Guidance on cloud strategy, migration, and optimization to support digital transformation initiatives. - Application Services: Assistance with application rationalization, portfolio management, and modernization to align with business objectives. Primary Value and Solutions Provided: Beniva Consulting Group addresses the challenges organizations face in managing complex IT environments by offering specialized services that enhance operational efficiency, reduce costs, and mitigate risks. By leveraging their deep expertise in ServiceNow and IT operations, Beniva helps clients achieve: - Optimized IT Asset Management: Proactive lifecycle management of technology assets to minimize expenses and mitigate risks across hybrid cloud environments. - Enhanced Service Operations: Integration of technology services and operations teams on a unified platform to improve efficiency and establish a foundation for AI and automation. - Improved Security Posture: Effective response strategies to evolving security threats, reducing vulnerability footprints despite increasing complexities and skill shortages. In May 2023, Beniva Consulting Group was acquired by SoftwareOne Holding AG, a global provider of software and cloud solutions. This strategic acquisition enhances SoftwareOne's capabilities in process automation and service management, further strengthening their IT Asset Management services.

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