--- title: ServiceFactor Reviews meta_title: 'ServiceFactor Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceFactor works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-01-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceFactor Reviews **Vendor:** Team Management Systems **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About ServiceFactor Powered by Team Management Systems, Inc. – your trusted Service & Project Management Software partner since 1991. ## ServiceFactor Reviews ### 1. Makes sure the technicians have all they need **Rating:** 4.5/5.0 stars **Reviewed by:** Leon K. | Chief Accounting Officer, Government Administration, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 11, 2024 **What do you like best about ServiceFactor?** In ServiceFactor, I am able to know what stocks are available so that I can send technicians accordingly. Over stocking is also prevented which is Another benefit in the long run since we are able to cut down the amount of money that we spend a lot on stock that is not selling. **What do you dislike about ServiceFactor?** Some of the options that relate to scheduling seem to be a little rigid. The formulation may take time when it is required to assign certain functions or areas for the work of technicians, for multifunctional work. **What problems is ServiceFactor solving and how is that benefiting you?** I have found ServiceFactor to be my saving grace in managing my field service business. The capability of having every customer detail, every job detail, and the stock details on board has made it easier in the way the business is run. ### 2. Managing field service workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Frederic C. | Project Strategy Director, Food & Beverages, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 20, 2024 **What do you like best about ServiceFactor?** Mobile access means that my team can view details of assigned jobs, update their status and also scan customer’s signatures wherever we are. It has enhanced our operations and communication, particularly concerning workers who are physically located in distinct zones. **What do you dislike about ServiceFactor?** Inventory management is also a weakness because when a part is used up during the process of a service, then one has to rush for the same leading to delays of services and angering clients. **What problems is ServiceFactor solving and how is that benefiting you?** I must say that ServiceFactor has brought a significant change into our field service operations in regard to centralized scheduling dispatching. This is a work order management tool that organizes work order, technicians, and job progression all in one place. - [View ServiceFactor pricing details and edition comparison](https://www.g2.com/products/servicefactor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-13+03%3A02%3A22+-0500&secure%5Bsession_id%5D=395d3b55-de8a-4208-945c-1989df6abb08&secure%5Btoken%5D=90307e58ede5b9e096000ca7645615a34435c32a7b10e52e6c90f25c53de95be&format=llm_user) ## ServiceFactor Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceFactor Alternatives - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (373 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,259 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,794 reviews)