Service Geeni Reviews & Product Details

I find ordering spares through Service Geeni to be a really easy process. I also like the look and feel of the dashboards. Having good-looking and easy-to-navigate dashboards makes it much easier for people to want to use the system. The spare ordering process is laid out well, and if the part number is available, the process can take just a couple of minutes to raise an order. Review collected by and hosted on G2.com.

First and foremost, it would be good for Service Geeni to be better suited for site use. My engineers find it annoying to raise breakdown tasks; if it was an easier process that took a minute, then data collection and KPI tracking would be more effective. The auto re-ordering function for spares doesn't work, even though the feature is there. I would also like specific tick sheets for specific tasks, like different conveyor services. Right now, all tick sheets show for every task, and the engineer has to click 'NA' if a tick sheet isn't needed, which isn't ideal. Lastly, the initial setup process came with issues, and any new manager tends to change things, leading to a system that took a while to iron out problems. Review collected by and hosted on G2.com.

I use Service Geeni to manage and organize our business, which involves selling, hiring, and maintaining forklift trucks. The features like hire contracts, service contracts, job system, and stock system are all very useful. The system has sped up multiple processes and allowed us to manage our work more effectively. It has improved our reporting capabilities by providing better access to information. I find the website really easy to navigate, making it simple for new users to learn. What I like most is the ability to pull information out, which has massively reduced the time it takes to complete our financial accounts due to the processes being more automated. We've set up recurring downloads of data, ensuring users have up-to-date reports, which reduces the need for manual updates. I appreciate that Service Geeni routinely releases new updates, including new features or process refinements, keeping the product stable and working well for us. The initial setup was well thought out and planned, with a lot of help from Service Geeni to ensure correct data importation and understanding of the system. Review collected by and hosted on G2.com.

There's not much to dislike about service geeni. Their customer support desk is very helpful with any problems we have and take on any feedback we provide to them. The regular review meetings with our customer success manager also helps ensure the system is working as expected. Review collected by and hosted on G2.com.

We use Service Geeni to streamline our work processes for engineers and customers alike. All of our planning is carried out within Service Geeni including various multi asset contracts. Review collected by and hosted on G2.com.

It has taken us some time to get used to using a SaaS product, and at times it can be difficult, especially because we are not able to enhance the system with bespoke requests. Review collected by and hosted on G2.com.

David, our Account ManagerHead of Customer Success is extremeley knowledgable and helpful. We have worked with him for many years and feel very well support by him. If we encounter any issues or problems, he is always at hand to help esculate the issue to the correct person or department. Review collected by and hosted on G2.com.

The system doesn't always work the way we would like it to work, with the way our business works. We sometimes have to adapt the way we work, to fit into the way the system works. Review collected by and hosted on G2.com.

I appreciate Service Geeni for its visibility and quick invoicing, which I find very efficient for processing service invoices. The switch to Service Geeni from our previous software was driven by its cloud-based functionality and more modern approach, which are significant advantages. Review collected by and hosted on G2.com.

I don't like that there's no function to email invoice reprints in bulk. The account on hold function isn't great; the stop button alone isn't enough. The initial setup was very poor. Customer service isn't good, and without a professional customer service manager, our system wouldn't run smoothly. Review collected by and hosted on G2.com.

Geeni gives everyone across the business clear visibility into operations, assets, and parts, which helps bring multiple teams together and stay aligned. Their ongoing customer service has also been excellent with regular reviews of open tickets and new features. Review collected by and hosted on G2.com.

I’ve found their self-service reporting tools difficult to work with. While the data is available through their API, it would be much more helpful if the built-in reporting tools were easier to use and navigate. Review collected by and hosted on G2.com.

Its a key factor in running our service business Review collected by and hosted on G2.com.

Some of the downsides are the times when you want to look at a job history and simply return to the previous slide it returns to a completely different section Review collected by and hosted on G2.com.

The system works the way it should—until bugs and updates end up messing it up. Review collected by and hosted on G2.com.

What frustrates me most is the time it takes to resolve issues. When bugs show up in the system, I end up waiting weeks for a patch. Review collected by and hosted on G2.com.

I appreciate how Service Geeni groups almost all of the work we do onto one bespoke platform that adapts and changes based on our needs. I like the efficiency and transparency of their support team. I also find the ease of mobile user setup and assistance very helpful. Review collected by and hosted on G2.com.

The UI is perfectly functional but could use a bit of a modernization visually. Review collected by and hosted on G2.com.

Service Geeni is generally easy to use. The screens are simple, and they look consistent and similar from one to the next, which makes it straightforward to navigate. Review collected by and hosted on G2.com.

Sometimes Service Geeni can be slow and take a while to load. Review collected by and hosted on G2.com.