--- title: Service Geeni Reviews meta\_title: 'Service Geeni Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how Service Geeni works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Service Geeni Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **innovation potential** of Geeni, enabling expansion and improved efficiency through advanced features and AI integration. [(1 mentions)](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436565&qs=pros-and-cons#reviews) Users value the **option variety** of Geeni, enabling expansion and improved efficiency with diverse features. [(1 mentions)](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436580&qs=pros-and-cons#reviews) Users find that **improvement is needed** in service ticket responses and system intuitiveness for better usability. [(1 mentions)](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436574&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Geeni, making it challenging to navigate the system effectively. [(1 mentions)](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436599&qs=pros-and-cons#reviews) Users express frustration over **poor support** , citing slow responses and a challenging system for service tickets. [(1 mentions)](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436587&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Service Geeni ##### 1. Innovation Users value the **innovation potential** of Geeni, enabling expansion and improved efficiency through advanced features and AI integration. [ See 1 mentions ](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436565&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform That Supports Growth and AI Integration" What do you like about Service Geeni? It’s feature-rich and gives us room to think about expansion, AI integration, and improving efficiency in what we do. ##### 2. Option Variety Users value the **option variety** of Geeni, enabling expansion and improved efficiency with diverse features. [ See 1 mentions ](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436580&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform That Supports Growth and AI Integration" What do you like about Service Geeni? It’s feature-rich and gives us room to think about expansion, AI integration, and improving efficiency in what we do. ### Top Cons or Disadvantages of Service Geeni ##### 1. Improvement Needed Users find that **improvement is needed** in service ticket responses and system intuitiveness for better usability. [ See 1 mentions ](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436574&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform That Supports Growth and AI Integration" What do you dislike about Service Geeni? Service tickets can be slow to get answers if escalated, and the system isn’t always the most intuitive to use. ##### 2. Learning Curve Users find the **learning curve steep** with Geeni, making it challenging to navigate the system effectively. [ See 1 mentions ](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436599&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform That Supports Growth and AI Integration" What do you dislike about Service Geeni? Service tickets can be slow to get answers if escalated, and the system isn’t always the most intuitive to use. ##### 3. Poor Support Users express frustration over **poor support** , citing slow responses and a challenging system for service tickets. [ See 1 mentions ](https://www.g2.com/products/service-geeni/reviews?filters%5Bsentiment_snippet%5D=2436587&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform That Supports Growth and AI Integration" What do you dislike about Service Geeni? Service tickets can be slow to get answers if escalated, and the system isn’t always the most intuitive to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/20/2026 "Streamlines Spare Ordering, Needs More Site Optimization" 3/5 What do you like best about Service Geeni? I find ordering spares through Service Geeni to be a really easy process. I also like the look and feel of the dashboards. Having good-looking and easy-to-navigate dashboards makes it much easier for people to want to use the system. The spare ordering process is laid out well, and if the part number is available, the process can take just a couple of minutes to raise an order. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? First and foremost, it would be good for Service Geeni to be better suited for site use. My engineers find it annoying to raise breakdown tasks; if it was an easier process that took a minute, then data collection and KPI tracking would be more effective. The auto re-ordering function for spares doesn't work, even though the feature is there. I would also like specific tick sheets for specific tasks, like different conveyor services. Right now, all tick sheets show for every task, and the engineer has to click 'NA' if a tick sheet isn't needed, which isn't ideal. Lastly, the initial setup process came with issues, and any new manager tends to change things, leading to a system that took a while to iron out problems. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? I use Service Geeni to manage PPM maintenance and ordering spares. It helps by ensuring equipment is maintained and making spares ordering a quick process, though there's room for improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Philip R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip R.") PR Philip R. Mid-Market (51-1000 emp.) 4/24/2026 "Efficiently Manages Business with Robust Features" 4.5/5 What do you like best about Service Geeni? I use Service Geeni to manage and organize our business, which involves selling, hiring, and maintaining forklift trucks. The features like hire contracts, service contracts, job system, and stock system are all very useful. The system has sped up multiple processes and allowed us to manage our work more effectively. It has improved our reporting capabilities by providing better access to information. I find the website really easy to navigate, making it simple for new users to learn. What I like most is the ability to pull information out, which has massively reduced the time it takes to complete our financial accounts due to the processes being more automated. We've set up recurring downloads of data, ensuring users have up-to-date reports, which reduces the need for manual updates. I appreciate that Service Geeni routinely releases new updates, including new features or process refinements, keeping the product stable and working well for us. The initial setup was well thought out and planned, with a lot of help from Service Geeni to ensure correct data importation and understanding of the system. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? There's not much to dislike about service geeni. Their customer support desk is very helpful with any problems we have and take on any feedback we provide to them. The regular review meetings with our customer success manager also helps ensure the system is working as expected. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni speeds up multiple processes, improves reporting capabilities. It offers easy navigation and allows up-to-date reports, which integrates well with our workloads. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12682402/official_response/edit) Thank you so much for this incredibly detailed and generous review, Philip, it genuinely means the world to us! It's brilliant to hear how Service Geeni is supporting so many different parts of your business, from hire and service contracts through to financial reporting and automation. We're especially pleased that the setup experience was a positive one and that our regular updates are keeping things stable for you. We look forward to continuing to support you and your team - thank you for being such a fantastic customer! 😊 Validated ReviewerIncentivizedSource: Seller invite GD Gemma D. Manager Small-Business (50 or fewer emp.) 4/23/2026 "Service Geeni Review" 4/5 What do you like best about Service Geeni? We use Service Geeni to streamline our work processes for engineers and customers alike. All of our planning is carried out within Service Geeni including various multi asset contracts. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? It has taken us some time to get used to using a SaaS product, and at times it can be difficult, especially because we are not able to enhance the system with bespoke requests. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni continually updates the system with bug fixes and improvements. We are F-Gas registered and needed to be able to quantify and report on F-Gas within Service Geeni, and they really pulled out all the stops to get this up and running. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12675510/official_response/edit) Thank you so much for this lovely review, Gemma! We're really glad to hear that Service Geeni is helping to streamline your processes for both engineers and customers, and that we were able to pull out all the stops on F-Gas reporting - that's a great example of our team going the extra mile. We completely understand that transitioning to a SaaS product takes adjustment, and we appreciate your patience and feedback around bespoke requests. While we work within a standardised product model, we're always listening and continuously updating the system based on customer feedback. Thanks again for being such a great customer to work with! 😊 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 4/22/2026 "Extremely Knowledgeable Support and feel that we are listened to" 4.5/5 What do you like best about Service Geeni? David, our Account ManagerHead of Customer Success is extremeley knowledgable and helpful. We have worked with him for many years and feel very well support by him. If we encounter any issues or problems, he is always at hand to help esculate the issue to the correct person or department. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? The system doesn't always work the way we would like it to work, with the way our business works. We sometimes have to adapt the way we work, to fit into the way the system works. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? It is important that we can manage all of our processes through one system, not through multiple systems, spreadsheets and paper records. Service Geeni allows us to do this. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12669223/official_response/edit) Thank you so much for this wonderful review! It genuinely made our day. We'll be sure to pass on your kind words to David, it's so great to hear that he's made such a positive impact and that you feel well supported. We also really appreciate your honesty around the system sometimes needing you to adapt your workflows - that's valuable feedback we're always keen to act on. It means a lot to know that managing all your processes in one place is making a real difference. Thanks again! 😊 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shelly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly O.") SO Shelly O. Financial Controller Small-Business (50 or fewer emp.) 4/22/2026 "Great Features, Lacking Setup and Support" 5/5 What do you like best about Service Geeni? I appreciate Service Geeni for its visibility and quick invoicing, which I find very efficient for processing service invoices. The switch to Service Geeni from our previous software was driven by its cloud-based functionality and more modern approach, which are significant advantages. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? I don't like that there's no function to email invoice reprints in bulk. The account on hold function isn't great; the stop button alone isn't enough. The initial setup was very poor. Customer service isn't good, and without a professional customer service manager, our system wouldn't run smoothly. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni supports all our queries on how to do things, enhances visibility, and makes service invoice processing very efficient. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12668994/official_response/edit) Shelly, this truly means a lot to us - thank you so much for coming back and updating your review to a 10/10! 😁 We're so pleased to hear that the visibility and quick invoicing are making a real difference for you, and that the switch to our cloud-based platform has been a positive one. Your feedback around bulk invoice reprints, the account on hold function, and the initial setup experience remains really valuable to us, and we want you to know it hasn't gone unheard. We're always working to improve, and comments like yours help us make sure we're focusing in the right areas. Please don't hesitate to reach out to our support team anytime, we're here to help! 😊 4/29/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Mid-Market (51-1000 emp.) 4/24/2026 "Clear Operational Visibility and Excellent Ongoing Support" 4/5 What do you like best about Service Geeni? Geeni gives everyone across the business clear visibility into operations, assets, and parts, which helps bring multiple teams together and stay aligned. Their ongoing customer service has also been excellent with regular reviews of open tickets and new features. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? I’ve found their self-service reporting tools difficult to work with. While the data is available through their API, it would be much more helpful if the built-in reporting tools were easier to use and navigate. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni has helped reduce the amount of manual tasks such as job scheduling and invoicing. It has also given us more visibility of our data, allowing us to more easily identify areas of poor performance. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12683417/official_response/edit) Thank you so much for taking the time to leave us this review - we really appreciate it! 😊 It's fantastic to hear that Service Geeni is giving your whole business clear visibility across operations, assets, and parts, and that it's helping to bring your teams together. That's exactly what we're here for! We're also really glad the ongoing customer service and regular ticket reviews have been hitting the mark - we'll be sure to pass that on to the team. Your feedback around the self-service reporting tools is really valuable, and we hear you. A new standard reports initiative is underway for 2026 to broaden our out-of-the-box reporting capabilities and make things more intuitive. If you'd like to share any specific pain points, please do reach out to our support team. We'd love to make sure your feedback helps shape the right improvements. 😊 Current UserValidated ReviewerIncentivizedSource: Seller invite MS Martin S. Operations Manager Small-Business (50 or fewer emp.) 4/22/2026 "A Key Factor in Running Our Service Business" 4/5 What do you like best about Service Geeni? Its a key factor in running our service business Review collected by and hosted on G2.com. What do you dislike about Service Geeni? Some of the downsides are the times when you want to look at a job history and simply return to the previous slide it returns to a completely different section Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Its making our operation more transparent with lots of interesting history to all the reports that we produce Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12670875/official_response/edit) Thank you for the great review, Martin - and what a lovely thing to say! I'm not sure why G2 thinks you are a partner rather then a customer - you are very much a valued customer of ours. Maybe it's because we feel more like a partner than a supplier? We'll take it as a compliment :) Anyway, we're so pleased that Service Geeni is playing a key role in keeping your operation transparent and running smoothly. Your feedback around navigation when viewing job history is really useful. This is something we have logged as part of our quality of life initiative, and we'd love to hear more specifics so we can make sure the right changes are applied. Please feel free to reach out to our support team anytime. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karen L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen L.") KL Karen L. Customer Service Manager Small-Business (50 or fewer emp.) 4/22/2026 "Feedback" 2.5/5 What do you like best about Service Geeni? The system works the way it should—until bugs and updates end up messing it up. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? What frustrates me most is the time it takes to resolve issues. When bugs show up in the system, I end up waiting weeks for a patch. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? ?? Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12668980/official_response/edit) Thank you so much for taking the time to leave us a review, Karen, we genuinely appreciate it. It's great to hear that the system works well when everything is running smoothly, and we completely understand how frustrating it can be when bugs appear and resolution feels slow. Your patience means a lot to us, and your feedback is a really important reminder of how critical response times are to our customers. We're always working to improve our processes, and comments like yours help us prioritise. If you'd like to share any specific details about the issues you've experienced, please don't hesitate to reach out to our support team. We'd love to make things right. Current UserValidated ReviewerIncentivizedSource: Seller invite ![George B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George B.") GB George B. IT Engineer 4/24/2026 "Efficient Service Management with Solid Support" 3.5/5 What do you like best about Service Geeni? I appreciate how Service Geeni groups almost all of the work we do onto one bespoke platform that adapts and changes based on our needs. I like the efficiency and transparency of their support team. I also find the ease of mobile user setup and assistance very helpful. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? The UI is perfectly functional but could use a bit of a modernization visually. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni groups our work onto one platform that adapts to our needs, enhancing efficiency and transparency. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12683401/official_response/edit) What a lovely review, thank you so much, George! It's really great to hear that having everything on one platform is making such a difference to your team's efficiency and transparency, and that the mobile setup and support experience have been so smooth. Your thoughts on the UI are really useful feedback - we're always looking at ways to improve the user experience, and a more modern look and feel is something we're mindful of as we continue to evolve the product. We'll make sure this is noted! Thanks again for taking the time to share your experience with us, it genuinely helps us keep getting better. 😊 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Small-Business (50 or fewer emp.) 4/22/2026 "Simple, Consistent Screens Make Service Geeni Easy to Navigate" 4/5 What do you like best about Service Geeni? Service Geeni is generally easy to use. The screens are simple, and they look consistent and similar from one to the next, which makes it straightforward to navigate. Review collected by and hosted on G2.com. What do you dislike about Service Geeni? Sometimes Service Geeni can be slow and take a while to load. Review collected by and hosted on G2.com. What problems is Service Geeni solving and how is that benefiting you? Service Geeni usually help me whenever I have an issue. I email Scott or call him and he is able to solve the issues. Review collected by and hosted on G2.com. Show More Response from Aimee Ward of Service Geeni [Editedit](https://www.g2.com/survey_responses/service-geeni-review-12671038/official_response/edit) Thank you for the kind words - it's so great to hear that you find Service Geeni easy to navigate! We also appreciate the shout-out to Scott, we'll make sure he knows! 😊 Your feedback around loading speeds is something we take seriously. We have a dedicated team continually working on performance improvements, and if there are specific areas that feel particularly slow, we'd love to hear more via our support channels so we can prioritise the right fixes. Thanks again for taking the time to review us! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Jotform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jotform") Jotform 4.7/5(5,402) ](https://www.g2.com/products/jotform/reviews) [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,909) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![Connecteam](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connecteam") Connecteam 4.6/5(3,505) ](https://www.g2.com/products/connecteam/reviews) [ View All Alternatives ](https://www.g2.com/products/service-geeni/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[CMMS](https://www.g2.com/categories/cmms) ##### Explore More [Chetu vs Wipro vs TCS for Oracle PeopleSoft: which reseller do enterprise HR teams find most reliable for large-scale implementations based on user reviews?](https://www.g2.com/discussions/chetu-vs-wipro-vs-tcs-for-oracle-peoplesoft-which-reseller-do-enterprise-hr-teams-find-most-reliable-for-large-scale-implementations-based-on-user-reviews)[Best employee communications software](https://www.g2.com/discussions/what-s-the-best-employee-communications-software-in-2025)[Which Google Workspace utilities provide document permission monitoring and Drive transfer capabilities that admins need?](https://www.g2.com/discussions/which-google-workspace-utilities-provide-document-permission-monitoring-and-drive-transfer-capabilities-that-admins-need) [Which .NET IDE platforms have the easiest setup and configuration options for teams that want to be productive from day one?](https://www.g2.com/discussions/which-net-ide-platforms-have-the-easiest-setup-and-configuration-options-for-teams-that-want-to-be-productive-from-day-one)[Best survey software for small business](https://www.g2.com/discussions/what-s-the-best-survey-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-geeni/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)