[ Selldone Reviews ](https://www.g2.com/products/selldone/reviews) [ Selldone Reviews ](https://www.g2.com/products/selldone/reviews) # Selldone Features ##### ## Merchandising/Marketing (7) Storefront Design Tools Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience Product Visualization Ability to display and manage photos, 3D views, videos etc for each product Recommendations / Personalization Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc Promotions and Discounts Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. Shopping Cart Abandonment Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. Product Reviews Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products SEO Provides tools to drive traffic to pages via organic search Show More ##### ## Product Catalog (5) Content Management Ability to add/update products, product pricing, product information and other content included on eCommerce site. Product Configuration Ability to all users select options to configure the product or select product options. For example, color, size, etc. Product Search and Filtering Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting Intangible Products Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. Discount Management Track products that are for sale at a reduced price or part of coupon promotions Show More ##### ## Order Process (18) Checkout Process Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. Shipping Options Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. Tax Display and Processing Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. Payment Processing Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. Order Management Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. Returns / Refunds Functionality to allow users to process returns/refunds either via self service or contacting customer service. Retail Inventory Management Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Multi-Channel Fulfillment Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. Returns Management Track and facilitate returns of products sold Order Processing Send / receive, process, and execute orders Order Fulfillment Manage the process of receiving, preparing, and delivering orders for goods/products Purchase Order Management Create, send, and track purchase orders and their statuses Backorder Management Manage customer orders that cannot be filled immediately due to out-of-stock items Special Order Management Manage special order requested by a customer Payment Options Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more Sales Order Management An order generated by a seller to a customer, containing details about products or services Purchase Order Management Create, send, and track purchase orders and their statuses Credit Card Processing Accept and process credit card transactions Show More ##### ## Multi-Channel Support (11) Omnichannel Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. Mobile Features that enable customers to easily to shop for products using a mobile device. Social Commerce Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. Customer Service Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. Store Locator Enable customers to locate and navigate to physical locations by zip code, city or GPS 3rd-Party Store Integration Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels B2B Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. Multi-Store Manage multiple teams and operations from a central location Point of Sale (POS) Integration Integrates with point of sale (POS) systems Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Mobile Commerce Show More ##### ## Platform (40) APIs System provides well documented API's that can be used to integrate to any 3rd Party or internal system. Customization Product provides tools to customize web store front, business process, etc. to meet unique business needs. Integrations to Add-on Tools Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. User Management Enables customers to update their own user information, settings and preferences. Reporting / Analytics Provides standard and ad-hoc reporting ability to meet business requirements Security Software provides appropriate tools and certifications to protect against fraud and malicious attacks Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Admin Access Rights Provides ability to control editing rights by product category, geography etc. Internationalization Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation Cross Browser Support Enables store or site to provide the same user experience in all browsers and browser versions. Performance and Reliability Software performs well and runs with minimal unscheduled downtime Mobile Access Access software remotely via mobile devices SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Shipping Management Manage and track orders being shipped to customers Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Website Management Built-in website builder or integration with third-party site Promotions Management Design, communicate, and distribute incentives to perform a specific action Reviews Management Track and monitor reviews of products or services eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Application Management Track, manage and store the applications of potential future members, customers or candidates Product Data Management Capture, organize and track product-specific data and information in a centralized location Template Management Create, save, and re-purpose templates for emails, forms, etc. Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Workflow Management Create, design and manage workflows for repetitive tasks Warehouse Management Manage and track operations and inventory within warehouses Sales Tax Management Calculation of consumption tax imposed on the sale of goods/services Customer Management Store and organize information about customers and previous interactions Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Data Security Protect sensitive data for digital privacy User Community The system has a large and interactive community of users. SEO Pagination, page headers and titles, meta tags and URL structure all contribute well to site SEO. Flexible Navigation Structures Able to build out different and multiple taxonomies to store and index content. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Enterprise Scalability Provides features to allow scaling for large organizations or an expansive web presence. Internationalization Enables users to view and interact with the same content in multiple languages. Dashboards and Reports Access pre-built and custom reports and dashboards. API Application programming interface that allows for integration with other systems/databases Show More ##### ## Content (27) Content Authoring Drafting and publishing content is intuitive and non-technical. Rich Text Editor Formatting content is straight-forward and painless. Versioning Keep track of incrementally changing versions of the same content. Plug-ins/Widgets/Apps Available gadgets and modules suit the needs of your site and are easily incorperated onto the page. Approval Process Can easily institute an approval routing process between authors and editors. Content Scheduling Easily schedule content to be published at a certain time and in a certain order. Asset Management System allows the storage and management of rich media files. Internal Search Able to search your content based on keyword, metadata, tags, etc. Content Repository Content--both published and yet-to-be published--can be intuitively managed, edited, tagged, approved, and stored. SEO Management Optimize and manage the search engine optimization efforts for a website or digital content eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Forms Management Store, manage and track all forms in a centralized location Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Media Management Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Audio Editor Visual GUI that allows users to manage audio tracks, instruments, filters, etc. Email Integrations Provides an email for users to field communication within their website builder too. Content Management Manages content such as blogs, marketing tools, newsletters, etc. Permissions Allows administrators to create role or password-based permissions to ensure users see only what they should see. WordPress Tool Website Builder Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Website Management Built-in website builder or integration with third-party site eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Website Integration Seamlessly integrates with 3rd party websites Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Design (8) Breadth of Pre-Built Templates The software provides a wide breadth of free or purchasable site templates that are attractive and suited to your webpages' needs. Mobile Effective mobile templates are available and easily customizable. Branding/Themes Consistent design elements across sites (including personalized brand components) unites webpages into a coherent online presence. Customization The visual appearance of webpages can be easily customized to fit your site’s needs. Templates - Mobile E-Commerce Include templates that non-technical users can use to create apps Versions - Mobile E-Commerce Allows users to create versions of the same app, such as user version and admin version Testing - Mobile E-Commerce Provide features to test apps and identify potential issues before launch Multichannel - Mobile E-Commerce Simulate real-life scenarios for app testing Show More ##### ## Inventory Management Platform Features (25) Centralized Inventory Database Manage and track all inventory records across warehouses and retail locations through a single unified database. Inventory Level Dashboards Maintain a visual on product stock levels throughout your facilities with flexible inventory dashboards. Stock History Reporting View the history of individual items and compare the sales performance of new to old stock in order to inform purchasing decisions. Low Stock Notifications Set low stock thresholds and receive automatic alerts when stock decreases to that level. Bundles, Kits, & Variants Automatically adjust inventory for product bundles, kit orders, and product variations within the system. Asset Tracking Use barcode or radio-frequency identification (RFID) technology with specialized readers or mobile applications to track inventory assets throughout warehouse facilities. Inventory Forecasting Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management. eCommerce Integrations Integrate shopping carts, eCommerce platforms, POS, and payment gateways with the system to link inventory records between across platforms. Accounting Integrations Track inventory costs and costs of goods sold (COGS) with accounting software integrations. Data Exporting / Importing Transfer large volumes of inventory data records into and out of the system with built-in import / export tools. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Budget Tracking Track actual spending to ensure it's in line with the planned budget Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Status Tracking Track the status over time for a request, process, asset, or transaction Demand Forecasting Forecast customer demand using historical insights and simulations Customer History Access previous interactions or concerns to maintain customer relationships Serial Number Tracking Track and assign specific serial numbers to products Status Tracking Track the status over time for a request, process, asset, or transaction Third-Party Integrations Set up connections to third-party platforms to improve business processes Demand Forecasting Forecast customer demand using historical insights and simulations Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Community Building (9) Member Profiles Manages user profiles and contact records by allowing members to create and customize profiles with personal information and activity, while automatically uploading and maintaining this data within the company’s contact database. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Member Discovery Helps members find and connect with relevant community members. Member Referrals Allows members to invite and refer new members to join the community. Community Spaces Enables the creation of dedicated spaces or groups to organize community content and discussions. Paid Memberships Allows monetization through paid access or subscription-based community tiers with built-in access control. Multimedia Sharing Enables sharing of images, videos, files, and other media within the community. Courses Supports hosting and delivering structured learning content directly within the community. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Community Improvement (3) Gamification Helps engage members through gamification features such as points, rewards, and engagement metrics. Polls & Questions Provides native tools to create polls and ask questions within the community. Automation Rules Allows administrators to automate community workflows and actions. Show More ##### ## Customer Analytics (6) Community Insights Identifies member behavior trends, popular topics, and sentiment across the community. Community Engagement Analytics Provides tools to measure and analyze member engagement, participation, and activity within the community. Downloadable Reports Provides functionality to download community data and reports in multiple formats. ROI Tracking Tracks return on investment from community efforts, including retention, engagement, and revenue impact. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Community Management (15) Community Feeds & Discussions Enables members to participate in discussion threads or activity feeds within the community platform. Live Streaming Allows hosts to broadcast live video sessions directly to the community without requiring third-party tools. Chat & Messaging Allows real-time or asynchronous messaging between members within the platform. Events Management Supports creating, hosting, and managing virtual or in-person community events within the platform. Admin Roles & Permissions Allows admins to assign roles and control access to features, content, and moderation tools. Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Group Management Organize and edit a group of people's policy and members Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Membership Management Database of members to track personal information of individuals and families Email Management Manage, store and organize emails within the system or via third-party apps Website Management Built-in website builder or integration with third-party site Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Calendar Management Track and manage schedules and meetings via an integrated calendar Show More ##### ## Customizations (8) Templates Provides ready-made templates for simplified website creation. Drag and Drop Allows users to drag and drop items and content to customize their site's look. HTML Input Permits HTML-savvy administrators to input code to uniquely customize their website. Domain Name Offers customers the option to purchase a unique domain name. Custom Domains Create branded link campaigns or short links with one or multiple custom domains. Customizable Forms Customize contracts and forms to collect specific information Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Growth (7) SEO Provides insight into words that would increase search engine optimization. Site Analytics Gives users insight into unique pageviews, subscribers, location of viewers, etc. Marketing Tools Provides tools that aid in user marketing efforts. E-Commerce Allows users to turn their website into an online store by offering e-commerce capabilities. Hosting Hosts domains within the tool. Online Booking Tools Add tools to web pages to handle online bookings Website Analytics Track and analyze information regarding website visitors Show More ##### ## POS (7) Credit Card Payments Processes credit card payments either within the platform or using an outside processing company. Barcode Scanning Allows users to scan barcodes to obtain pricing and item information when checking out a customer. Hardware Integration Allows users to connect the software with outside hardware such as cash drawers, credit card readers, barcode scanners, and more. Price Adjustments Applies adjustments such as bulk discounts, sale discounts, buy one get one free or other offers to item prices during checkout. Receipts Provides receipts to customers after their purchase by printing them, sending them via SMS or email, or provides the ability to refuse a receipt. Electronic Payments Electronically collect payments for goods or services Accounting Integration Integrate with a third-party accounting system Show More ##### ## Marketing (2) Loyalty Programs Provides customers with discounts or other rewards for being frequent patrons or attacts lapsed customers back with deals or coupons. Email Marketing Uses email to send marketing material to customers such as coupons, special offers, and more. Show More ##### ## Administration (34) Inventory Management Tracks inventory in real time as purchases are made so users are aware of the need to restock. Employee Management Schedules employees, tracks productivity, and allows for multiple user profiles. Reporting Provides users with reporting on key data such as sales, inventory, revenue, and more. E-commerce Integration Connects with an online store to either track inventory sold online or process online payments. Electronic Signature Digitally sign online documents Pricing Management Tool used to determine accurate pricing and product eligibility for borrowers Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Sales Tax Management Calculation of consumption tax imposed on the sale of goods/services Receipt Management Upload, track, and submit receipts in a central database Promotions Management Design, communicate, and distribute incentives to perform a specific action Retail Management Manage sales in retail stores Commission Management Tracking, calculating, and paying commissions and earnings to employees Purchase Order Management Create, send, and track purchase orders and their statuses Order Management Manage and track customer orders for goods, investments, or any other purchases eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Stock Management Manage the buying, selling, and holding of stocks Cash Management Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Returns Management Track and facilitate returns of products sold Discount Management Track products that are for sale at a reduced price or part of coupon promotions Retail Inventory Management Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reports & Analytics The ability to view sales data and other metrics in a digestible format that is automatically or easily generated. Status Tracking Track the status over time for a request, process, asset, or transaction Pricing Automation Tools to set pricing rules that will automatically pull products within a certain price range or automatically adjust product pricing given certain conditions. E-commerce Platform Integration The ability to integrate a drop shipping platform with an e-commerce platform in order to facilitate the exchange of data between the two tools. Process Automation The ability to automate certain processes such as order management and fulfillment. Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Activity Tracking Track and document all activities across devices, networks, and other systems Sales Automation Automate processes to manage leads, contacts, opportunities and sales activities Shipment Tracking The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Show More ##### ## Visitor Behavior (3) Monitoring Monitor the behavior of website and online store visitors Targeting Ability to target website visitors based on behavioral patterns Guided Selling Adapt the selling process to each visitor, including content and pricing Show More ##### ## Templates (3) Library Provide a library of templates for various purposes such as website engagement or e-commerce Customization Allows users to customize templates and use them on multiple channels easily Optimization Track the performance of different versions of templates and suggest optimizations Show More ##### ## Personalization (12) Recommendation Recommend products based on order history and online behavior Content Provide custom content to website visitors based on their online behavior Cart Abandonment Deliver messages targeted at buyers who are about to leave an online store Search Optimize search based on the role of the user or inventory availability Personalization Engine Machine learning or artificial intelligence that powers the personalization features of the platform. Product Recommendations Tools to automatically recommend products to a customer based on their viewing or purchasing history. A/B Testing The ability to test various configurations and recommendations to determine which are most successful with customers. Personalized Messaging Tools to create personalized messaging based on customer data collected from purchases or viewing history. Branding - Mobile E-Commerce Helps users align with the company brand guidelines Localization - Mobile E-Commerce Deliver localization features such as multi-language or multi-currency management Digital Content - Mobile E-Commerce Manage content such as images, videos, or documents used to create apps Geofencing - Mobile E-Commerce Target users with personalized content based on their locations Show More ##### ## Multichannel (3) Web Integrate personalized content and recommendations on websites Email Define customized email templates which are sent automatically Mobile Include personalization features that are mobile-friendly and responsive Show More ##### ## Analysis (3) Dashboards - Mobile E-Commerce Track app performance using personalized dashboards User Behavior - Mobile E-Commerce Monitor app user behavior and identify trends or challenges Sales - Mobile E-Commerce Analyze sales volumes and amounts by product, type of user, channel, etc. Show More ##### ## Vendor Tools (4) Live Chat Provides a live chat where vendors can immediately connect with customers. Food Delivery Support Platform can be used to create a food delivery service. Rental Service Support Platform can be used to create a rental service. Booking System Provides a built-in booking system. Show More ##### ## Customer Tools (2) Ratings and Reviews Allow customers to rate and review products or services they've purchased. Real-time Shipping Calculators Provides a calculator that determines shipping cost in real-time. Show More ##### ## Localization (2) Multi-Language Support Capable of translating and support different languages. Multi-currency Support Capable of converting and accepting different currencies natively. Show More ##### ## Software Offering (2) Standalone Software is available as a standalone product. Plugin Software is available as plugin for another web content management system. Show More ##### ## Product Sales (4) Product Search The ability to search for products using specific criteria to add to an e-commerce shop. Product Reviews The ability for customers or other sellers to leave reviews on products so others can make informed decisions. Product Filters Filters to only show products that meet certain criteria. Product Page Customization Tools to customize how products are displayed in your store and what information is available. Show More ##### ## Administration (4) Marketing Campaigns The ability to create and customize marketing campaigns based on user data. Reports & Analytics Easily digestible visual representations of data collected by the platform. User Data Data collected from customers to be analyzed by analytics tools or other e-commerce software. Integrations The ability to integrate with a variety of e-commerce software platforms in order to share data and other functionality. Show More ##### ## Multichannel inventory management (2) Warehouse Inventory Transfer Allows users to create warehouse-to-warehouse transfers knowing the exact stock levels for both locations when sending and receiving Multichannel Inventory Syncing Allows users to sync inventory across multiple stores, marketplaces, and warehouses Show More ##### ## 3PL inventory management (27) Client management Allows users to manage all thier clients on one system Marketplace connections Allows users to connect marketplaces for each client 3PL inventory tracking Allows inventory tracking for specific customer required attributes such as lot, serial, style/color/size Returns Management Track and facilitate returns of products sold Order Management Manage and track customer orders for goods, investments, or any other purchases Shipping Management Manage and track orders being shipped to customers Discount Management Track products that are for sale at a reduced price or part of coupon promotions Fee Management Track collected or paid charges for services performed or access granted Consignment Management Manage goods purchased or received from third-party suppliers/consignors Layaway Management Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Manufacturing Inventory Management Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Retail Inventory Management Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reorder Management Purchase and replenish product stock based on inventory levels and needs Warehouse Management Manage and track operations and inventory within warehouses Purchase Order Management Create, send, and track purchase orders and their statuses Barcode/Label Management Print and scan barcode or labels Shop Floor Management Manage and control operations that take place on the shop floor or factory floor Supplier Management Manage all supplier data and operations Inventory Management Track and manage inventory levels to maintain proper supply Item Management Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Pricing Management Tool used to determine accurate pricing and product eligibility for borrowers Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Sales Order Management An order generated by a seller to a customer, containing details about products or services Show More ##### ## Inventory Management (7) Inventory Tracking Real-time inventory tracking. Maintains accurate "On Hand" information by matching reserved inventory requested on purchase and sales orders. Inventory Costing Ability to establish costing methods such as Average, LIFO, FIFO, and Specific Unit. Product Master Manage and track all inventory records across warehouses and retail locations through a single unified database. Inventory Forecasting Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management. Integrations Integrate shopping carts, eCommerce platforms, POS, and accounting with the system to link inventory records across platforms. IoT Integration Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Vendor Managed Inventory Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Show More ##### ## Order Management (4) Opportunities Manage open opportunities for new or existing customers. Order History Track all open and closed orders by customer, or by product and plan. Upsell & Cross-sell Identify opportunities to upsell and cross sell based on product usage. Renewals Plans can be renewed automatically or manually, when changes are required. Show More ##### ## Products & Plans (7) Packages Track the financial performance of various types of packages. Multi-part Deals Create deals that combine multiple products and plans, with differrent pricing Plan Changes Monitor plan changes such as upgrades and downgrades, or cancellations. Bundles Ability to group standard plans and products to create bundles Sales Tax Management Calculation of consumption tax imposed on the sale of goods/services Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Reports Alter the layout and content of reports Show More ##### ## Pricing (3) Standard Price Assign standard monthly and yearly prices to products, plans, and packages Discounts Define standard and custom discounts that can be applied to one or more products and plans Optimization Analyze pricing data to identify opportunities to improve prices. Show More ##### ## Revenue Management (5) Automation Ability to create and send invoices automatically at predefined or custom frequencies. Consolidation Consolidate invoices so customers can make one payment for multiple bills. Adjustments Adjust invoices to handle exceptions and correct errors. Billing Types Provide the option to combine recurring, one-time, and usage based billing Recurring/Subscription Billing Automated process of charging customers at regular intervals for repeated access or use of a product or service Show More ##### ## Integration (3) Payments Integrate with payment processing software and payment gateways. Accounting Integrate with financial management systems such as accounting and ERP. CRM & Sales Integrate with software that manages customers, sales, and marekting. Show More ##### ## Supporting Features (6) Global Fulfillment Is capable of fulfilling orders across multiple continents. Analytics Dashboards Provides analytics dashboards to monitor sales data. Mockup Generator Includes a generator for customers to create custom merchandise. Free Designs Includes free, pre-made designs for customers to use for merchandise. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Portal A website or login for customers to access information Show More ##### ## Integrations (8) Product API Provides an API to allow users to connect with other third-party tools. Shopify Integration Integrates with the Shopify e-commerce platform. Etsy Integration Integrates with the Etsy e-commerce platform. eBay Integration Integrates with the eBay e-commerce platform. WooCommerce Integration Integrates with the WooCommerce e-commerce platform. Squarespace Integration Integrates with the Squarespace e-commerce platform. Printing Services Integration Outsource printing services to a third party Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Support (1) Customer Support Customer Support Show More ##### ## Loyalty Experience (6) Loyalty Engine Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors. Rewards Offers a flexible and customizable reward system. Membership Segments customers into tiers or membership groups. Personalization Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc. Gamification Provides gamified features such as badges, achievements, and leaderboards. Loyalty Cards Includes tools for managing and designing branded physical or digital loyalty cards. Show More ##### ## Loyalty Platform (14) Communication Tools Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications. Customer Relationship Management (CRM) Allows users to view and manage customer profiles within the platform. Loyalty Analytics Offers comprehensive analytics to track ROI and engagement with the loyalty program. Localization Supports multiple languages and currencies. Integrations Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms. Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Membership Management Database of members to track personal information of individuals and families Discount Management Track products that are for sale at a reduced price or part of coupon promotions Survey/Poll Management Create and administer polls and surveys Rewards Management Strategize and implement rewards for returning customers, employees and other members Promotions Management Design, communicate, and distribute incentives to perform a specific action eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Show More ##### ## Headless Commerce (5) Decoupling Ability to disconnect the front office from the back office of an e-commerce platform REST APIs Provide APIs that allow for interaction with RESTful web services Data Orchestration Capture and manage data from multiple sources and syncronize it with the front end and back end Customization Allows developers to customize the platform using multiple programming languages Extensibility Include prebuilt integrations with multiple systems such as ERP and CRM Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Loyalty Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Online Community Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Web Content Management (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Agentic AI - Subscription Management (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Decision Making Makes informed choices based on available data and objectives Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - E-Commerce Platforms (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Accounting Integration Integrate with a third-party accounting system Show More ##### ## Agentic AI - E-Commerce Personalization (2) Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - E-Commerce Tools (3) Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Additional Functionality (427) AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Image Editing Edit, touch up, and convert images for publishing Website Publishing Options Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Chatbot AI-based platform which conducts a conversation via auditory or textual methods Content Publishing Options Facilitates online authoring and publishing of the content Text Editing Edit text as needed Access Control Regulate who can view information within the system Website Accessibility Tools Tools that fix/remediate issues or optimize site elements to improve accessibility for visitors with disabilities or unique needs Content Delivery Distributing content through various platforms or channels Content Personalization Personalize delivered content based on characteristics, preferences, behavior or other data across the network Configurable Workflow Configure existing workflows to meet your organization's needs Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Video Editing Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Performance Testing Allows developers to check if their applications/web browsers are running as expected. Activity Monitoring Track and report on everything that happens within the system or network Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Shopping Cart Checkout of online store Online Store Builder Includes functionalities for creating custom eCommerce websites Real Time Editing Preview and make real-time changes in the web content Multi-Language Manage and support multiple languages Landing Pages/Web Forms Create landing pages or online forms designed to capture new leads and prospects CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system API Application programming interface that allows for integration with other systems/databases Activity Tracking Track and document all activities across devices, networks, and other systems Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Visitor Tracking Track visitors and purpose of visits Survey Builder Create and manage surveys Auto Update Automatic update of information / software Widgets An extended application or connector that enables users to perform additional services with their current set of tools AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Customizable Fields Customize data fields to support various needs and use cases Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Media Library Collection of images, videos and other digital content that can be used WYSIWYG Editor What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Inventory Control Monitor product stock levels AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reordering Accept and track repeat orders Bulk Ordering Accept and track orders with multiple items Multi-Currency Manage and handle various international currencies Customer Accounts Record customer information, purchase history, and other notes Multi-Location Manage and support multiple locations Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Shopping Cart Checkout of online store Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Order Tracking Track orders throughout the fulfillment process Email Marketing Create and send email blasts/campaigns Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Templates Sample files or documents that could be customized as needed or used as is Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Customizable Branding Add customized logos and colors to align with company branding CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Kitting Group and package individual but related items as one package set Customer Touchpoints Identify specific interactions between customers and brands Customer Segmentation Process of dividing customers into groups based on common characteristics Web/Mobile App Development Create/edit commerce applications for mobile devices and/or web Product Catalog Present a catalog of inventory that customers can view Inventory Optimization Maintain and control the stock level of inventory De-Coupled Front & Back Ends Separate front and back end platforms to make coding changes without affecting user experience Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Product Configurator Customize the specifications of a finished product to meet the particular needs of a customer Data Import/Export Import and export data to and from software applications Inventory Auditing Cross-checking financial records with physical inventory counts and records Quotes/Estimates Generate quotes or estimates for customers Customer History Access previous interactions or concerns to maintain customer relationships Invoice Creation Create invoices from scratch or have recurring invoices For Small Businesses Designed for small businesses Abandoned Cart Saver Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Sales Trend Analysis Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Billing & Invoicing Create, manage, and send invoices or bills to customers Data Visualization Graphical representation of data Customizable Fields Customize data fields to support various needs and use cases Revenue Recognition An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Cancellation Management Allow customers to cancel their subscription remotely. Real-Time Data Receive data and information in real time Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Summary Reports Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Profiles Record customer information, purchase history, and other notes Generative AI Use AI to generate content in the form of text, images, videos, etc. Client Portal Private online space that lets businesses securely share documents and provide information access to clients API Application programming interface that allows for integration with other systems/databases Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Tax Management Implementation of various strategies to manage tax obligations via planning and maintaining compliance ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Data Import/Export Import and export data to and from software applications Product Catalog Present a catalog of inventory that customers can view Discount Management Track products that are for sale at a reduced price or part of coupon promotions Revenue Management Monitor sales and make necessary adjustment in order to increase demand and revenue Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Branding Add customized logos and colors to align with company branding Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Analytics Analyze and gain insights into data in real-time Multi-Currency Manage and handle various international currencies Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Subscription Plan Management Manage the subscription plans of all active members Order Management Manage and track customer orders for goods, investments, or any other purchases Customer Accounts Record customer information, purchase history, and other notes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Reporting Active reporting of data and metrics Credit Card Processing Accept and process credit card transactions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Dunning Management Process of automatically notifying clients when payments fail to ensure invoices are paid Subscription Management Process of managing customer subscription lifecycle for a recurring service or a product Enrollments/Onboarding Manage the enrollment and onboarding of all new members and accepted applications Approval Process Control Manage the process of evaluating documents or requests submitted for approval Customer Accounts Record customer information, purchase history, and other notes Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Quotes/Estimates Generate quotes or estimates for customers Text Editing Edit text as needed Customer Segmentation Process of dividing customers into groups based on common characteristics Print Management Helps control, track and monitor printing processes Cost Estimating Forecast the cost and resources required to complete a project Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Image Library Store and manage images Workflow Management Create, design and manage workflows for repetitive tasks Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Multi-Store Printing Print from multiple store locations Preview Functionality Preview materials before finalizing projects Price and Cost Calculations Calculate rule-based prices for a product/service Customizable Branding Add customized logos and colors to align with company branding Job Management Manage and track all job information and associated tasks Product Configurator Customize the specifications of a finished product to meet the particular needs of a customer Shipping Management Manage and track orders being shipped to customers Inventory Management Track and manage inventory levels to maintain proper supply Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Content Library Centralized repository to store content and assets Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Order Management Manage and track customer orders for goods, investments, or any other purchases Templates Sample files or documents that could be customized as needed or used as is Electronic Payments Electronically collect payments for goods or services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Discount Management Track products that are for sale at a reduced price or part of coupon promotions Approval Workflow Route documents and other data through one or more stakeholders for review and approval Image Editing Edit, touch up, and convert images for publishing Customizable Reports Alter the layout and content of reports Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Generative AI Use AI to generate content in the form of text, images, videos, etc. Data Import/Export Import and export data to and from software applications Check Printing Print paychecks issued to confirm payment of wages or salary Price Optimization Track factors that affect pricing and adjust prices accordingly to increase sales Online Store Builder Includes functionalities for creating custom eCommerce websites Customizable Fields Customize data fields to support various needs and use cases Categorization/Grouping Organize and group data or items based on various criteria Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Inventory Optimization Maintain and control the stock level of inventory Shopping Cart Checkout of online store Customizable Reports Alter the layout and content of reports Sales Reports Reports specific to sales analysis for trends and strategies Credit Card Processing Accept and process credit card transactions AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Multi-Location Manage and support multiple locations Mobile App Access the system via a mobile application Generative AI Use AI to generate content in the form of text, images, videos, etc. Automatic Backup Data is backed up automatically to prevent data loss Label Printing Process of printing custom labels through various methods. Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Multi-Currency Manage and handle various international currencies Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Order Processing Send / receive, process, and execute orders Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity SKU/UPC Codes Internal and external product tracking codes Billing & Invoicing Create, manage, and send invoices or bills to customers Check-in/Check-out Track the status of assets and whether they're checked in or out Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Backup and Recovery Create backups and provide methods to recover deleted/lost data Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Product Identification Ability to link barcodes or serial numbers with specific items for identification Kitting Group and package individual but related items as one package set Mobile Access Access software remotely via mobile devices Predictive Analytics Predict future data based on historical data sets Inventory Control Monitor product stock levels Inventory Auditing Cross-checking financial records with physical inventory counts and records API Application programming interface that allows for integration with other systems/databases Bill of Materials Access to a library of manufacturing parts, models, and specs Ordering Automation Automate order processes to improve operational efficiency in fulfillment, shipping, and more Inventory Replenishment Track stock count levels to manage product reordering Custom Pricing Rules Create custom predefined rules for prices for products and services Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Purchase Order Management Create, send, and track purchase orders and their statuses Sales Trend Analysis Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Multi-Location Manage and support multiple locations Data Import/Export Import and export data to and from software applications Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Sales Order Management An order generated by a seller to a customer, containing details about products or services Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Price Optimization Track factors that affect pricing and adjust prices accordingly to increase sales Dropshipping Services Choose a partner from a network of suppliers that will ship the products sold in your store directly to customers Real-Time Updates Receive system updates as soon as any changes are made eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Warehouse Management Manage and track operations and inventory within warehouses Inventory Optimization Maintain and control the stock level of inventory AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Forecasting Form predictions based on past and present data/trends Online Catalog An online catalog of inventory that customers can view Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Shipping Labels Generate or print labels that contain shipping information for packages Shipping Management Manage and track orders being shipped to customers Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Product Data Management Capture, organize and track product-specific data and information in a centralized location Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Real-Time Monitoring Active monitoring of systems, applications, or networks Multiple Data Sources Allows users to manage data from a number of sources Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns EDI Transfer of data from one computer system to another Real-Time Data Receive data and information in real time Generative AI Use AI to generate content in the form of text, images, videos, etc. Inventory Replenishment Track stock count levels to manage product reordering Inventory Management Track and manage inventory levels to maintain proper supply Product Catalog Present a catalog of inventory that customers can view Order Management Manage and track customer orders for goods, investments, or any other purchases Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Retail Inventory Management Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Product Information Management Import product information from third party sites or create your own, adjust descriptions and make other changes as required Supplier Management Manage all supplier data and operations Sourcing Management Negotiate best prices and choose the right vendor for various purchases Customer Service Management Manage relationships with customers and address customer concerns Data Import/Export Import and export data to and from software applications Check Printing Print paychecks issued to confirm payment of wages or salary Price Optimization Track factors that affect pricing and adjust prices accordingly to increase sales Online Store Builder Includes functionalities for creating custom eCommerce websites Customizable Fields Customize data fields to support various needs and use cases Categorization/Grouping Organize and group data or items based on various criteria Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Inventory Optimization Maintain and control the stock level of inventory Shopping Cart Checkout of online store Customizable Reports Alter the layout and content of reports Sales Reports Reports specific to sales analysis for trends and strategies Credit Card Processing Accept and process credit card transactions AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Multi-Location Manage and support multiple locations Mobile App Access the system via a mobile application Generative AI Use AI to generate content in the form of text, images, videos, etc. Automatic Backup Data is backed up automatically to prevent data loss Label Printing Process of printing custom labels through various methods. Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Multi-Currency Manage and handle various international currencies Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Restaurant POS Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Access Controls/Permissions Define levels of authorization for access to specific files or systems Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Customer Accounts Record customer information, purchase history, and other notes For iPad Devices Operate/access software on iPad Devices SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Clock In/Out Track employees' arrival and departure timings for payroll purposes Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sales Trend Analysis Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Real-Time Data Receive data and information in real time For Retail For Retail Stores Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Payment Processing Accept, record, and reconcile financial transactions Barcode Recognition The ability to identify a barcode on or within an image or packaging Real-Time Updates Receive system updates as soon as any changes are made Customer History Access previous interactions or concerns to maintain customer relationships Billing & Invoicing Create, manage, and send invoices or bills to customers Ordering Automation Automate order processes to improve operational efficiency in fulfillment, shipping, and more Retail POS For retailers Product Catalog Present a catalog of inventory that customers can view Inventory Replenishment Track stock count levels to manage product reordering Returns Tracking See what items have been returned Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Touch Screen Interactivity between software and users by touching areas on the screen of display devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generative AI Use AI to generate content in the form of text, images, videos, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Email Reminders Reminders sent via email API Application programming interface that allows for integration with other systems/databases Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Ideation The creation, development, and sharing of potentially innovative new ideas Personalization Adjust communications based on previous interactions or personal preferences Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Moderation Controls/tools to moderate the session @mentions An @mention is a way to tag or notify a specific person about a message/post Member Directory Comprehensive list that contains information and details of all the members associated with a particular organization or group Mobile Access Access software remotely via mobile devices Filtering Find & retrieve relevant data or documents Data Import/Export Import and export data to and from software applications Commenting/Notes Leave comments and notes on documents for others to view Document Storage Store and organize documents in a centralized system Customizable Branding Add customized logos and colors to align with company branding AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period SMS Marketing Send promotional campaigns or transactional messages via text messages Referral Tracking Log and store the source of contacts/leads Customizable Branding Add customized logos and colors to align with company branding Customer Surveys Tool to send questionnaires to customers to gauge feedback Member Portal Online gateway through which members can access/update personal information Campaign Planning Plan and strategize marketing campaigns Client Portal Private online space that lets businesses securely share documents and provide information access to clients Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Email Marketing Create and send email blasts/campaigns Customer History Access previous interactions or concerns to maintain customer relationships Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Multi-Campaign Manage multiple campaigns in one system Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Customer Profiles Record customer information, purchase history, and other notes Social Promotion Market event via social media tools Customer Segmentation Process of dividing customers into groups based on common characteristics Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. API Application programming interface that allows for integration with other systems/databases Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Generative AI Use AI to generate content in the form of text, images, videos, etc. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Customer Activity Tracking A report showing what actions customers perform Ad hoc Reporting Generate one-off reports that meet information requirements Event Logs A chronological record of actions or occurrences within a network, software, or process Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Debit/Credit Card Processing Accept and process credit/debit card transactions Root Cause Analysis Identify and analyse the reasons behind accidents Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Generative AI Use AI to generate content in the form of text, images, videos, etc. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Prioritization Arrange tasks based on the level of priority or urgency Dispute Management Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Custom Fraud Rules Rules that can be customized/created based on business requirements for fraud prevention Real-time Alerts Receive notification of issues as soon as they occur Evidence Management Administration and control of evidence related to investigations/cases Rate of Return Analysis Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process API Application programming interface that allows for integration with other systems/databases Task Management Create, manage and track all task activities and progression Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Tracking Track sent and received payments, invoices, and bills. Payment Fraud Prevention Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Refund Management Oversee the process of issuing refunds Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Risk Scoring Assess and score risks using risk matrices Predictive Analytics Predict future data based on historical data sets Chargeback Tracking Track usage and chargeback for disputed transactions/expenses AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Financial Transaction Approval Approve legitimate financial transactions after reviewing for fraud or other risks Third-Party Integrations Set up connections to third-party platforms to improve business processes Source Tracking AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Real-Time Reporting Active reporting of data and metrics Payment Processing Accept, record, and reconcile financial transactions Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Order Tracking Track orders throughout the fulfillment process Inventory Management Track and manage inventory levels to maintain proper supply Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Discount Management Track products that are for sale at a reduced price or part of coupon promotions Shipping Management Manage and track orders being shipped to customers Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Promotions Management Design, communicate, and distribute incentives to perform a specific action User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Commission Management Tracking, calculating, and paying commissions and earnings to employees Sales Reports Reports specific to sales analysis for trends and strategies Multi-Store Manage multiple teams and operations from a central location Electronic Payments Electronically collect payments for goods or services Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Notifications Notifications that are delivered to users as soon as an event occurs eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Order Management Manage and track customer orders for goods, investments, or any other purchases Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Customizable Branding Add customized logos and colors to align with company branding Multi-Currency Manage and handle various international currencies Online Catalog An online catalog of inventory that customers can view SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Generative AI Use AI to generate content in the form of text, images, videos, etc. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Email Marketing Create and send email blasts/campaigns Categorization/Grouping Organize and group data or items based on various criteria Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Multi-Vendor Designed for multiple vendors Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Purchase Order Management Create, send, and track purchase orders and their statuses Shopping Cart Checkout of online store Website Management Built-in website builder or integration with third-party site Returns Management Track and facilitate returns of products sold Show More ## Top-Rated Alternatives [ ![Ecwid](https://images.g2crowd.com/uploads/product/hd_favicon/ae5cc9f15db514fc87f952059509bfe8/ecwid.svg "Ecwid") Ecwid 4.7/5(405) ](https://www.g2.com/products/ecwid/reviews) [ ![Square Online (formerly Weebly)](https://images.g2crowd.com/uploads/product/hd_favicon/c1946529a8d10513b14e87c0ced67d74/square-online-formerly-weebly.svg "Square Online (formerly Weebly)") Square Online (formerly Weebly) 4.2/5(482) ](https://www.g2.com/products/square-online-formerly-weebly/reviews) [ ![WooCommerce](https://images.g2crowd.com/uploads/product/hd_favicon/c9dc0ec537e4ff0d05345dda3a3fbefb/woocommerce.svg "WooCommerce") WooCommerce 4.4/5(1,282) ](https://www.g2.com/products/woocommerce/reviews) [ View All Alternatives ](https://www.g2.com/products/selldone/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Intangible Products](/glossary/intangible-products-definition) Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched. [Checkout Process](/glossary/checkout-process-definition) The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow. [Inventory Tracking](/glossary/inventory-tracking) Inventory tracking plays an essential role in the inventory management planning process. Learn more about inventory tracking, how it can benefit overall company organization, and how to implement it in a business structure using various techniques. ##### Categories on G2 [Website Builder](https://www.g2.com/categories/website-builder)[E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[Web Content Management](https://www.g2.com/categories/web-content-management) [Website Builder](https://www.g2.com/categories/website-builder)[E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[Web Content Management](https://www.g2.com/categories/web-content-management)[E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Loyalty Management](https://www.g2.com/categories/loyalty-management)[Inventory Control](https://www.g2.com/categories/inventory-control-software)[Subscription Management](https://www.g2.com/categories/subscription-management)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Online Community Management](https://www.g2.com/categories/online-community-management)[Retail POS](https://www.g2.com/categories/retail-pos)[Mobile E-Commerce](https://www.g2.com/categories/mobile-e-commerce)[Drop Shipping](https://www.g2.com/categories/drop-shipping)[Print On Demand](https://www.g2.com/categories/print-on-demand)[Marketplace](https://www.g2.com/categories/marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [best customer success software](https://www.g2.com/discussions/i-need-help-finding-the-best-customer-success-software-advice-needed)[Best platforms for real-time feedback sentiment analysis](https://www.g2.com/discussions/what-s-the-best-platform-for-real-time-feedback-sentiment-analysis)[Best network management app for cloud services](https://www.g2.com/discussions/best-network-management-app-for-cloud-services) [Top-rated loyalty program apps for customer retention](https://www.g2.com/discussions/top-rated-loyalty-program-apps-for-customer-retention)[What is the most affordable WhatsApp marketing software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-whatsapp-marketing-software-for-smbs)[Pros and Cons Details](https://www.g2.com/products/selldone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)