First - the system itself. The platform gave us the right blend of pre-established configuration and ability to customize based on our organization's complex needs.

Second - the SERVICE! Truly, the service has been second to none for us, and we have not really experienced any gaps from sales to implementation to BenAdmin maintenance.

Third - the expertise of the team. Talk about Subject Matter Experts! Wow - their knowledge of not only their own system, but the systems of others, has far exceeded my expectations based on other implementations I have taken part in. Review collected by and hosted on G2.com.

This will sound fake, but I don't really have anything negative to say at this time. Review collected by and hosted on G2.com.

Very easy to use UI and love To use it every day a lot of help in all the field starting from Customer support to adding or interogation and implementation in every field . Review collected by and hosted on G2.com.

There is no problem to menson here very good platfrom Review collected by and hosted on G2.com.

A clear explanation of the process is the one thing I like the most. Secondly, working with the Director of ACA Services has always been a wonderful experience, Kelli is very patient and concise. Review collected by and hosted on G2.com.

I don't dislike anything, but if there's anything I would improve, it might be easier access to get to some reports. Review collected by and hosted on G2.com.

The software is user-friendly and provides ease of administration. Includes a robust reporting feature and makes 1095-C distribution seamless. They continuously introduce new updates and features. Review collected by and hosted on G2.com.

Nothing...I love working with the system and Team. Review collected by and hosted on G2.com.

Selerix is very accommodating and flexible. If we need something specific or something needs to be changed, they typically find a way to make it happen for us. Review collected by and hosted on G2.com.

They have some technology issues at times. Review collected by and hosted on G2.com.

I like the user experience, very easy to use. It gives you the ability to look employees up anyway you want. Review collected by and hosted on G2.com.

Reports are a little confusing to pull from the system Review collected by and hosted on G2.com.

How quickly they respond to issues that need to get resolved. Review collected by and hosted on G2.com.

Updating information this year during open enrollment was missing some information. Review collected by and hosted on G2.com.

Team was responsive and flexible which was appreciated Review collected by and hosted on G2.com.

There were times when Selerix reached out to Mercer (broker) when they should outreached the client. Review collected by and hosted on G2.com.

The functionality works well for the customer. It's intuitive. Review collected by and hosted on G2.com.

I don't understand why you create the employer in one system, then publish to the system for the employer to access. As an administrator, you can do most of the configuration in either system after the initial set-up.

When I see a portal sitting outside a system, I wonder if the vendor purchased the code and they do not have the expertise to update it, so they build around it. If yes, then the system will most likely have issues after updates and new functionality will be implemented with work-arounds. Make sure to research and talk to other customers! Review collected by and hosted on G2.com.

Very robust and can handle extensive health questions. Review collected by and hosted on G2.com.

The enrollment flow is not very fluid and very user friendly. Review collected by and hosted on G2.com.