What problems is Seismic Enablement Cloud solving and how is that benefiting you?
As a business, we struggled with disparate content sources, inconsistent branding, and fundamentally, sellers were wasting time trying to find the content they needed to share with their customers to help educate and bring value to their interactions. Seismic has completely solved these issues and more! As a foundation, the process for finding content is seamless, so much so that it's helped us change the culture of our sellers to now bring value to customer interactions with content. They share how-to video, articles, one-pagers, product specifications, podcast clips and so much more with their customers. However, the two areas that have had the biggest impact are the engagement analytics and Digital Sales Rooms.
The analytics each time a piece of content is shared is so valuable, our sellers, sales leaders and the board love this insight. It allows us to understand the content that works but also how engaged a client is during the sales cycle.
The DSR has been the most impressive feature. We're working on lots of use cases but primarily, we're embedding this into our customer experience, where a DSR will be opened for all customers as their one hub to access relevant content for them. Their contract, their latest commercial proposal, an introduction video to their account management team, escalation detail, how-to videos etc. This has had the biggest impact on adoption as everyone loves them.
The platform was so easy to implement with the support of the project team - we're so happy with the impact in the first 3 months and can't wait for what's to come. Review collected by and hosted on G2.com.