Satrix Solutions is a customer experience and employee engagement consulting firm. On behalf of our clients, we solicit and analyze feedback from four critical constituents – existing customers, prospective customers, former customers, and employees.
Customized partnerships are executed by our expert practitioners and are underwritten by trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Our deep analytical capabilities and dedication to service excellence means clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets.
Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs. We can assist your organization with the following services:
- Net Promoter Score (NPS) Survey
- Customer Satisfaction Survey
- Customer Advisory Board
- Sales Win Loss Analysis
- Onboarding / Implementation Survey
- Customer Defection Analysis
- Customer Perception Audit
- Employee Net Promoter Score
- Employee Satisfaction Survey
- Employee Engagement Survey
- Employee Opinion Survey
- Interdepartmental Survey
- Custom B2B Research Programs
