--- title: Satrix Solutions Reviews meta_title: 'Satrix Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Satrix Solutions works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 16 scale: '5' date_modified: '2026-05-05' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Satrix Solutions Reviews **Vendor:** Satrix Solutions **Category:** [Management Consulting Providers](https://www.g2.com/categories/management-consulting) **Average Rating:** 4.9/5.0 **Total Reviews:** 16 ## About Satrix Solutions Satrix Solutions is a customer experience and employee engagement consulting firm. On behalf of our clients, we solicit and analyze feedback from four critical constituents – existing customers, prospective customers, former customers, and employees. Customized partnerships are executed by our expert practitioners and are underwritten by trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Our deep analytical capabilities and dedication to service excellence means clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets. Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs. We can assist your organization with the following services: - Net Promoter Score (NPS) Survey - Customer Satisfaction Survey - Customer Advisory Board - Sales Win Loss Analysis - Onboarding / Implementation Survey - Customer Defection Analysis - Customer Perception Audit - Employee Net Promoter Score - Employee Satisfaction Survey - Employee Engagement Survey - Employee Opinion Survey - Interdepartmental Survey - Custom B2B Research Programs ## Satrix Solutions Reviews ### 1. Incredible, Comprehensive Support That Exceeded Our Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota F. | Senior Marketing Manager, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Satrix Solutions?** Their team offered consistent. comprehensive support. Our project took 11 weeks soup to nuts. They showed up with solution-oriented energy every week, keeping our team and their team accountable to moving the project forward. We hit every milestone for this project, and ultimately delivered robust results that resonated strongly with internal stakeholders. They even flexed when we decided to add a qualitative component to the project at the 11th hour, and they moderated the interviews expertly, especially considering the new stakeholder group. They have the perfect mix of personalities to and skillsets to accomplish any project. Genuinely I cannot wait to work with them again. **What do you dislike about Satrix Solutions?** There isn't much to say here, which I acknowledge sounds corny. If I had to pick something, I would say the comprehensive nature of their expertise and project management. for example, in this "NPS" survey project, they gave us a 20+ page document which outlined the whole process including the closed loop communication process with customers. I mention this to say, if you are looking for a company that's just going through the motions and you dont want to have any involvement whatsoever, Satrix is over-qualified for you. **What problems is Satrix Solutions solving and how is that benefiting you?** We are a late stage (Series C) startup in the medical device industry selling to hospitals, neurosurgeons, and radiation oncologists, among others. Before Satrix, we did not have a consistent way of measuring customer satisfaction or therefore improving it. We also could not quantify or reliably prioritize investments in the customer experience, because we were not sure which pain points were the most frequent or impactful. ### 2. Great Knowledge and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | Co-Founder & President, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Satrix Solutions?** They are easy to do business with, they are highly supportive, and have a ton of expertise. **What do you dislike about Satrix Solutions?** There hasn't been any downsize in using them. **What problems is Satrix Solutions solving and how is that benefiting you?** We are trying to understand our customers sentiment towards our company and our services. Satrix has been an invaluable partner in guiding us through the process and ensuring we create an effective customer survey. ### 3. Senior Vice President of Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Rick K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Satrix Solutions?** Evan Klein and the entire Satrix Solutions team guided and assisted us with developing, executing, analyzing, and then presenting the results of our NPS survey to our executive leadership team. The entire Satrix Solutions team that assisted us were experts in conducting this type of survey. They were highly responsive to our questions, requests for help, and any other needs we had. Additionally, for the past two years Satrix Solutions executed our annual NPS survey on time and on budget, which is not necessarily the case with other providers. Lastly, when the survey was completed, the Satrix Solutions team developed a comprehensive analysis of the results, including developing extensive presentation materials for us to use internally. Evan Klein then assisted in presenting the results to our Sr. leadership team. I have worked with countless service providers and consultants on projects. Satrix Solutions is one of the best I have ever worked with. I would highly recommend Satrix Solutions to any organization looking to use an independent, expert firm to conduct their NPS surveys. Rick Kantor SVP of Customer Success **What do you dislike about Satrix Solutions?** I am not aware of any negatives concerning Satrix Solutions. Our experience with them was very positive for the past two years. **Recommendations to others considering Satrix Solutions:** I highly recommend Satrix Solutions to any organization who is looking to outsource their NPS customer satisfaction survey. **What problems is Satrix Solutions solving and how is that benefiting you?** Satrix Solutions assisted our organization in developing and executing and NPS customer satisfaction survey. ### 4. Highly Insightful Churn Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya J. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Satrix Solutions?** Using a trusted 3rd party to get honest customer feedback was key for us. The people conducting the interviews are very experienced and professional and have been able to uncover critical drivers for churn. Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program. **What do you dislike about Satrix Solutions?** We are looking forward to our lookback analysis which will highlight overarching churn trends **Recommendations to others considering Satrix Solutions:** It’s essential to use a trusted 3rd party to get the most honest feedback **What problems is Satrix Solutions solving and how is that benefiting you?** Our organization was looking for more insights into customer churn. We already had a strong partnership with Satrix for our Win/Loss analysis; expanding to Churn was logical. ### 5. Satrix Solutions is a true partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **Describe the project or task Satrix Solutions helped with:** Satrix Solutions conducted our annual NPS Client Survey. **What do you like best about Satrix Solutions?** The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback. **What do you dislike about Satrix Solutions?** We truly enjoyed working with the entire Satrix team! We felt their expertise and professionalism throughout the engagement. **What problems is Satrix Solutions solving and how is that benefiting you?** We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow. ### 6. Driven to help MAKE AN IMPACT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **Describe the project or task Satrix Solutions helped with:** Market research and client retention strategies. **What do you like best about Satrix Solutions?** As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies. **What do you dislike about Satrix Solutions?** I wish we could have leveraged them more throughout the year to accelerate our marketing strategies, but we pivoted as an organization and reallocated the budget toward another initiative. However, they even supported us through the transition following up monthly on progress. **What problems is Satrix Solutions solving and how is that benefiting you?** Improvements in net retention and access to additional client feedback. Additional targeted insights to support a stronger understanding of our brand within the market. ### 7. Satrix is not just a vendor, they are a true PARTNER that will help you grow your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Vice President , Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **Describe the project or task Satrix Solutions helped with:** We partnered with Satrix to help boost our program and bring it to the next level. The partnership began with building a foundation for a Client Advisory Board that quickly evolved to building a very robust Client Satisfaction program impacting thousands of clients with meaningful feedback that we could take action on. We have also partnered with them on other strategic engagements where they consulted with our business on other customer initiatives. **What do you like best about Satrix Solutions?** They adapt and take the time to understand your business and the goals your are trying to accomplish. They are not a "fit in the box' type of partner, they will build a customized solution based on your needs and execute. **What do you dislike about Satrix Solutions?** My concern early on was if Satrix would be able to support our aggressive needs and that was quickly satisfied when I realized how professional their colleagues are and their knowledge made an instant impact. **Recommendations to others considering Satrix Solutions:** You will not be disappointed. The team at Satrix was very responsive and would push back when the direction we positioned where they had another recommendation. **What problems is Satrix Solutions solving and how is that benefiting you?** For us it was about getting a better way to capture and take action based on the voice of the customer. Satrix presented a very intuitive solution that we were able to build on and ultimately increase our response rate. They also partnered with us and helped design a closed loop process so we could take meaningful action and customers saw this happening. ### 8. Excellent Service Provided by Excellent People **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | VP, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **Describe the project or task Satrix Solutions helped with:** Satrix has assisted Parchment with three different programs: Employee NPS, Customer NPS and Win/Loss Analysis. **What do you like best about Satrix Solutions?** From start to finish, Satrix is very involved in every step of the program. Every Satrix representative that we've engaged with is competent and extremely responsive. Attention to detail is applied to each of our programs which produces highly effective, actionable results for our organization. **What do you dislike about Satrix Solutions?** I really have no complaints. Satrix strives for continuous improvement and often identifies areas of opportunity before we do. **What problems is Satrix Solutions solving and how is that benefiting you?** Parchment seeks to have greater visibility into causation of member and employee sentiment. In analyzing the results of interviews and surveys, we are able to internally create a culture aimed at continuous improvement. The program structure also enables us to have a common language and benchmarks to gauge our performance. ### 9. 3rd Party Customer Surveying **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Sr. Vice President of Operations, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **Describe the project or task Satrix Solutions helped with:** Satrix helped my company assemble a survey to help us understand what customers were expecting when they bought our software and the degree to which it satisfied their expectations. **What do you like best about Satrix Solutions?** Satrix has been an easy, professional, and insightful partner. It was a pleasure working to assemble a survey, they handled our customers professionally, and they were helpful in evaluating the results. **What do you dislike about Satrix Solutions?** We haven't identified any downsides or weaknesses thus far in our work with Satrix Solutions. We are in an ongoing relationship and still expanding the services we buy from them. They are currently helping us with interviews of our prospects about our sales process and with new customers to understand their perspective of our onboarding services. **Recommendations to others considering Satrix Solutions:** Don't fall into the trap of just using Satrix Solutions to execute a program of your own design - the more open you are about your objectives, the better that they can help shape their services to achieve that objective. **What problems is Satrix Solutions solving and how is that benefiting you?** We've been able to establish the degree to which customers, on average, benefit from our product and are using this in both our Sales and our Marketing efforts. ### 10. True partnership with high value consulting & ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Debra S. | Vice President, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **Describe the project or task Satrix Solutions helped with:** I've worked with Satrix Solutions over the past 8+ years on a number of Voice of the Customer programs, including CABs, customer experience surveys and initiatives focused on customer centricity in our culture, values and behaviors. **What do you like best about Satrix Solutions?** Satrix becomes an extension of your team, providing amazing value in the partnership by recommending strategies and tactics that go well beyond the scope of the work they do with you. **What do you dislike about Satrix Solutions?** There is nothing to dislike about Satrix, they are a true partner, responsive and adapting to your needs. **Recommendations to others considering Satrix Solutions:** Satrix will become a true partner and an extension of your team, embedded with your language, understanding your challenges and opportunities, and working alongside you to improve your customer experience and your business. **What problems is Satrix Solutions solving and how is that benefiting you?** We partner with Satrix to deliver meaningful, actionable insights to improve our product, processes, and customer interaction model. ### 11. Excellent Customer Experience Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Sean O. | (Former) VP Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **Describe the project or task Satrix Solutions helped with:** Satrix helped us do NPS right. Great guidance all the way. We provided the data, they executed the survey, tabulated and analysed the results and presented them to our exec team for action. **What do you like best about Satrix Solutions?** Friendly, efficient, knowledgeable, professional, caring, fun. What more could you want in a service provider **What do you dislike about Satrix Solutions?** Nothing I can think of. Satrix really knows their stuff and how to tailor their service delivery to the needs of our particular organization. **Recommendations to others considering Satrix Solutions:** Jump in with both feet, they won't let you down **What problems is Satrix Solutions solving and how is that benefiting you?** Doing NPS right. Getting results and analysis that we can action with confidence and drive up customer satisfaction efficiently. Satrix provided strategic input that we used to positively impact Promoters, Passives and Detractors. ### 12. Satrix has been essential in kicking off our NPS/VOC program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **Describe the project or task Satrix Solutions helped with:** Bi-annual NPS/Product/CSAT surveys **What do you like best about Satrix Solutions?** The level of detail in the reporting and the years of experience and best practices brought to the table. From crafting the question set to analyzing the results, their team is able to provide valuable suggestions to make sure we get the most out of our investment. **What do you dislike about Satrix Solutions?** The only thing we didn't like was the initial look and feel of the survey do to the extreme cautious nature of our customers. **Recommendations to others considering Satrix Solutions:** When undertaking a new project like NPS and VOC, it is imperative to consult with experts. Satrix brings years of experience to the table and present themselves as a partner, not just a vendor. **What problems is Satrix Solutions solving and how is that benefiting you?** We needed a way to capture critical feedback from our customers and identify churn risk. After our initial survey we decided to take a more product heavy approach and less of a customer success. We are excited to see how this changes not only our NPS score, but the intelligence to help guide our product team. ### 13. Satrix helped me identify issues I didn't know I had and understand what my customers value **Rating:** 5.0/5.0 stars **Reviewed by:** Lance W. | Director of Client Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2019 **Describe the project or task Satrix Solutions helped with:** Satrix ran NPS programs at POP and Substantial **What do you like best about Satrix Solutions?** As an executive, Satrix gave me the customer data I needed to maker better decisions. **What do you dislike about Satrix Solutions?** Zip, Zilch, Nada. I know this isn't very helpful, but there is nothing that comes to mind. I've truly loved working with Satrix ands wouldn't change a thing. **Recommendations to others considering Satrix Solutions:** There is no one else I would turn to for this kind of work. **What problems is Satrix Solutions solving and how is that benefiting you?** Satrix helped me identify my most loyal customers and solidify my biggest value to those customers. ### 14. Managing Director, Research & Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2019 **Describe the project or task Satrix Solutions helped with:** We have engaged Satrix for the past 10 years to help us enhance our client experience. **What do you like best about Satrix Solutions?** Client service, analysis, and reporting. **What do you dislike about Satrix Solutions?** We haven't been able to integrate results/data into our own CMS. **Recommendations to others considering Satrix Solutions:** Great team and experience. The ability to measure progress over time is invaluable and affords us the ability to identify risk early and mitigate it. **What problems is Satrix Solutions solving and how is that benefiting you?** We engage them to monitor our clients experience with both our online platform and analyst-based service. In addition to providing NPS scores for both, we're able to take a deeper dive into satisfaction levels by feature or quality of service. ### 15. Love Satrix **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa K. | Resolution SWAT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2019 **Describe the project or task Satrix Solutions helped with:** CX and exit Interviews **What do you like best about Satrix Solutions?** They consistently provided valuable experience and insights **What do you dislike about Satrix Solutions?** No complaints. They are always extremely sensitive to her needs and responsive that all time **Recommendations to others considering Satrix Solutions:** Seasoned professional that will never let you down **What problems is Satrix Solutions solving and how is that benefiting you?** Client surveys ### 16. Incredible partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **Describe the project or task Satrix Solutions helped with:** Product Advisory Council Post-implementation survey Client experience survey **What do you like best about Satrix Solutions?** The lever of partnership and thought leadership is second to none. **What do you dislike about Satrix Solutions?** Nothing! I wish more companies used Satrix to truly understand their client needs & feedback. **Recommendations to others considering Satrix Solutions:** Make this a company wide effort, not just a client services priority. **What problems is Satrix Solutions solving and how is that benefiting you?** We are looking to measure our client experience at critical points & gather client input in order to continue build a client centric culture. ## Satrix Solutions Discussions - [What is Satrix Solutions used for?](https://www.g2.com/discussions/what-is-satrix-solutions-used-for) - [View Satrix Solutions pricing details and edition comparison](https://www.g2.com/products/satrix-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+21%3A53%3A21+-0500&secure%5Bsession_id%5D=30687b78-f8cc-4613-9a19-c50a98296889&secure%5Btoken%5D=2df01eee70c4adb2c0ef83c3ff86b57ac9232b7221fa7fdab73d655acca71ae6&format=llm_user) ## Satrix Solutions Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Satrix Solutions Alternatives - [Clozd](https://www.g2.com/products/clozd-clozd/reviews) - 4.8/5.0 (291 reviews) - [Skaled](https://www.g2.com/products/skaled/reviews) - 4.7/5.0 (134 reviews) - [Pilot](https://www.g2.com/products/pilot/reviews) - 4.7/5.0 (142 reviews)