Sassafras AllSight Reviews & Product Details

The Sassafrass Support Team is by far the best support group I've ever worked with in over 40 years of IT support. Every single question has been answered both expertly and professionally. Given the complexity of this product's work, there are many different options and ways of doing things. The Sassafrass Support team is always willing to help folks use their AllSight product in the way that is best for their customer's needs.

The AllSight product is a comprehensive inventory management tool. While some customers may have initially purchased AllSight for its ability to inventory and control software assets, AllSight has also become a valuable tool in looking at hardware assets.

Allsight's peak usage and login reports allow us to know where we need to deploy more hardware to meet our communities needs and where we can remove hardware assets that aren't being used. We also use the easy-to-create "Maps" to let our community know where to find the hardware and software resources they need to get their work done. And, AllSight's integration with remote access tools allows us to readily provide remote access to several computing resources via a web browser. Review collected by and hosted on G2.com.

It's honestly hard to think of a negative. Review collected by and hosted on G2.com.

The best tools from Sassafras are definitely within KeyReporter, and support staff are always available and listening to feedback to improve their product. This is demonstrated in the upgrade to 7.9 with KeyConfigure capabilities migrating into KeyReporter for more straightforward functionality and usage (more loaner checkout admin tools, improved reporting for computer groups/labs, filters filters filters).

Along with being impressed by the product itself (which has many capabilities beyond what we use every day), I think an extraordinary mention to the support staff is warranted. Whenever someone asks me what good support looks like (or whenever I want to tell people what good support looks like), I point to Sassafras support. Sometimes my emails are answered in minutes (my experience!), but I know I'll have a detailed, helpful response by COB (usually a lot sooner). I can't think of another company with that kind of speed or quality of support.

Many thanks to you all! Review collected by and hosted on G2.com.

I'm not a massive fan of using KeyConfigure (mainly because we use quite a few systems and learning KeyConfigure's layout and components is... sometimes time-consuming), but I think I'm not alone there. Sassafras is listening, hence the upgrades to KeyReporter. Review collected by and hosted on G2.com.

We have been using Sassafras for many years but have ramped up our usage since the pandemic. The tool has allowed us to fully migrate our hardware inventory out of Sharepoint/Spreadsheets and into a tool that allows for automation and consistency. The support team members are great, responsive and always ready to help. Sassafras is the only company I look forward to communicating with when I need help with something. Review collected by and hosted on G2.com.

I would say that the product isn't SaaS-based, but today during a Sassafras webinar, I learned that they are beginning to offer SaaS environments. I'm super excited about this! Review collected by and hosted on G2.com.

Sassafras Allsight is an excellent hardware/software/asset management system, my favorite thing about it is the constant innovation/expansion of features. Review collected by and hosted on G2.com.

I really don't have anything negative to say about the product, any issues we've had with it were due to our user errors. Review collected by and hosted on G2.com.

Sassafras is the Cadillac of an ITAM - it provides an incredible amount of information that no other product rivals. While there is a learning curve to get the most robust data, in the end, you have more data than you could ever ask for. Best of all, it is stored on a locally hosted server, so integrations with other tools is easy. And their support is the best I have ever worked with across dozens of vendors. No vendor comes close to being as knowledgeable and responsive. Review collected by and hosted on G2.com.

It requires a decent amount of training to use all of the features. It takes time to integrate with systems (purchasing, etc.). But, with patience, you end up with a great product. Their training is amazing though, and they have the best documentation in the business. Review collected by and hosted on G2.com.

We like how flexible the product is in it's reporting and being able to download the data to present in other mediums is also very helpful. The product normalisation is really good. Using Allsight has allowed us to embark on a transformation program in our student computer labs, as we have identified using the tooling labs that are under utilized, resulting in a 10% reduction in the fleet size, and the associated annual savings. Review collected by and hosted on G2.com.

It lacks SaaS capabilities which as more products go to SaaS may become more of an issue. Review collected by and hosted on G2.com.

Good financial value in comparison to its main competitor. Feature-rich and flexible solution. Excellent ongoing support and assistance provided by the vendor. The agent on PCs is lightweight with no discernable performance impact. Review collected by and hosted on G2.com.

The admin tools are a little complex and "clunky". For example, admin features are split between a windows app and a web interface. Review collected by and hosted on G2.com.

There isn't one thing about this software I can point to and say that's why we use it. The whole package is magic. It does what we need and we've only scratched the surface of it. Review collected by and hosted on G2.com.

I need to spend more time with the software part of it. That's where our hang-ups come from. I think we have the hardware protion down but we need to focus more on software products. Review collected by and hosted on G2.com.

The most helpful thing about AllSighThe most helpful thing about AllSight is the ease with which we can accomplish a variety of tasks, from hardware/software inventory management, setting up a checkout module, mapping areas, exporting data, running reports, etc... And of course the customer service. The Sassafras team has been terrific in having one on one meetings with us to teach the functionality, answer all questions, troubleshoot possible bugs and provide requested functionality. Review collected by and hosted on G2.com.

For downsides, I guess I would say that based on what one is trying to do, they must switch between the web interface and Key Configure (i.e. some of the functions, settings and report styles will need to be run in one interface over the other). That said, the organization seems to take customers' input to heart and updates the software often. Review collected by and hosted on G2.com.

The support staff here are phenomenal. Any time I've need help, with something minor or something big, they've been quick, professional and friendly. Review collected by and hosted on G2.com.

Nothing. Seriously, we have no problems with the product or support. Review collected by and hosted on G2.com.