# Agentforce 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,002 ## About Agentforce 360 Platform (formerly Salesforce Platform) Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform. ## Agentforce 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users find the **ease of use** in Agentforce 360 Platform remarkable, enabling clarity and efficiency in managing sales stages. (1592 reviews) - Users value the **exceptional scalability and customization** of Agentforce 360, enabling tailored solutions for complex business needs. (780 reviews) - Users love the **easy customization** of Agentforce 360, allowing for tailored solutions that fit their unique needs. (654 reviews) - Users appreciate the **easy customizability** of the Agentforce 360 Platform, tailoring it effectively for diverse needs. (651 reviews) - Users value the **extensive customization options** of Agentforce 360, making it adaptable for various business needs. (609 reviews) - Integrations (558 reviews) - Flexibility (545 reviews) - Customer Management (533 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (507 reviews) - Easy Integrations (480 reviews) **What users dislike:** - Users find the **learning curve steep** due to extensive features and a need for more training to master the platform. (561 reviews) - Users find the **complexity** of the Agentforce 360 Platform challenging, especially for smaller businesses and customizations. (525 reviews) - Users find the **high cost and complexity** of the Agentforce 360 Platform burdensome, impacting overall value and usability. (469 reviews) - Users find the **difficult learning curve** of Agentforce 360 Platform challenging, requiring significant time to grasp the basics. (403 reviews) - Users find the **missing features** of Agentforce 360 Platform limit accessibility and require extensive training to understand. (397 reviews) - Learning Difficulty (385 reviews) - Limitations (354 reviews) - Pricing Issues (340 reviews) - Limited Customization (329 reviews) - Limited Features (307 reviews) ## Agentforce 360 Platform (formerly Salesforce Platform) Reviews ### 1. User-Friendly with Robust Data Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find the Salesforce Platform easy to use and I like that everything is well organized, which makes my job easier. I appreciate how it handles data, making it easy to find and work with, especially when collaborating with different teams and sharing knowledge. It allows me to use the data as needed for my program. Setting it up was easy, without any issues, and it's straightforward to understand. I also like that it's easier to use compared to other platforms I've used. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think they could improve how you handle dashboards and reports. It depends on your user level, which affects how you can create dashboards and reports. I feel we should be able to just create them, get the data, organize it as I want, and display it how I need, to make my job a little bit easier. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform makes it easier to handle data and create reports, having everything in one place. It's easy to use, well-organized, and simplifies job tasks by facilitating data access, collaboration, and sharing across teams. ### 2. Autonomous Agents + Zero-Copy Data That Keep AI Grounded in Real-Time Facts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Autonomous Execution: It’s no longer a passive database. You can build agents that don't just "chat" but actually complete tasks (like processing returns or qualifying leads) across your systems with minimal supervision. Zero-Copy Data: Using Data 360, the platform can "read" live data from external sources (like SAP or Snowflake) without actually moving it. This means your AI is always grounded in the absolute latest facts, effectively killing hallucinations. The "Agent for Setup": It simplifies the "Salesforce Tax." You can now use natural language to handle complex admin tasks—like migrating Connected Apps or managing permissions—saving hours of manual clicking. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The biggest drawbacks of the Agentforce 360 Platform are its extreme pricing complexity and the "garbage in, garbage out" risk associated with its AI. While the shift to consumption-based "Flex Credits" was meant to help, costs can balloon unpredictably if an autonomous agent takes dozens of micro-actions to solve a single customer query. Additionally, the platform’s power is heavily gated behind Data Cloud; if your underlying data is messy or siloed, the agents tend to hallucinate or provide confidently wrong answers. Finally, for smaller teams, the sheer administrative overhead and steep learning curve often make the platform feel like a high-maintenance engine that requires a full-time mechanic to keep running. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Data Fragmentation: It unifies siloed data through "Zero Copy" integration, giving you a real-time "Single Source of Truth" without the cost of moving massive datasets. Operational Bottlenecks: It replaces static chatbots with autonomous agents that can independently resolve complex tasks like lead qualification, scheduling, and returns. Admin Overload: By providing "Agentic" setup tools, it automates high-effort maintenance tasks, allowing your team to focus on strategy rather than manual configuration and "clicking." ### 3. Robust CRM with Impressive Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like most about Salesforce Platform is the flexibility to customize the platform according to our needs. The interface is intuitive and the reports are very comprehensive. I also greatly appreciate the AppExchange application ecosystem and the ability to integrate with other tools easily. The automation with workflows is very powerful and saves us a lot of time. The dashboards are excellent for visualizing metrics in real time. And the support from the Salesforce community is very active and helpful when we have questions. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The cost of licenses can be high, especially when you need many users. The learning curve for advanced features is steep. Sometimes custom reports are complicated to create. And some platform updates have caused compatibility issues with customizations. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform centralizes customer information, automates lead tracking, and provides real-time visibility of the sales pipeline, which is essential for our sales and support team. ### 4. Rapid App Development with Salesforce’s Low-Code Power **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh K. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The best thing what i like about the salesforce is there is no code or less code developer has to write which allowing rapid development of apps workflow and data model without extensive coding.it will also reduce the developer time to create the app in short span of time. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** one thing what i feel during the use of salesforce it will become slow while loading the bugs and if we have more customization it will become too slow **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** while using the salesforce app basically it help me to solves fragmented customer data and poor team collaboration by centralizing information and automating workflow and it will help us to build a custom apps with less code. ### 5. Up-to-Date Salesforce API Queries with Agentforce Models **Rating:** 4.5/5.0 stars **Reviewed by:** Parth P. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The models Api queries in salesforce and also the agent force models which it provides gives the up to date data and response **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Token limit and charges are so much so it takes some time to think and update the prompts as per it **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Creating and AI base response with the help of the models api and also the agentforce 360 the agents deployed to hanbdle the Customer service in ui. ### 6. Versatile CRM with Integration Prowess **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush P. | Manager Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform very user-friendly, even though it has a learning curve. The workflows built into it are very mature and relevant for any kind of organization. I really appreciate its versatility in integrating with various other systems, which allows for seamless data sharing. The cloud capability and scalability are standout features that support efficient collaboration. Using it in conjunction with ServiceNow allows automatic ticket creation, which significantly helps our business operations. Additionally, the support from sales is very good. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Not many. Just the cost of implementing for mid-level organizations and the cost mainly of further development, the customization. And then the learning curve for non-technical teams. So those are just a couple of things which might stop a mid-level business going into it. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for tracking orders, customer queries, and issues. It manages our operations as a versatile tool, integrates with multiple systems, enhances collaboration with cloud capabilities, and is helpful for incident management and reporting. ### 7. All-in-One Salesforce Org Management That Helps You Build and Sell Projects **Rating:** 4.5/5.0 stars **Reviewed by:** AKSH D. | Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** In salesforce we can create our own project and sell it, So in Salesforce Org we can manage & everything in one place. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Only one thing i hate is that about pricing model and subscription and when user increase , cost will also increase. rest everything is fine. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solves creating and managing apps, extension , code in one place. ### 8. Boosted CRM Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Thato R. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I really like how efficient and effective Salesforce Platform is. It's also quite cost-effective with different plans that are easy to understand, even for beginners. The trial is great for getting familiar with it, and it’s easy to track and navigate. It's a really great platform for keeping track of customer relationship management, with helpful tips and useful information that support day-to-day work. It's a really effective tool for lead generation and productivity, ensuring that you can keep track of lists when dealing with many companies. It's great for maintaining organization levels that benefit the business and the clients I'm dealing with. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What could really be improved is the way there's so much clutter at times. It feels like you open one tab of, let's say, an organization or a company, and it opens several other tabs even if you're just dealing with one individual or prospect on your list. It can create a bit of confusion and a lot of clutter when you're just trying to keep it quite minimal. Less is more, so the unnecessary way it opens several tabs when you just want to deal with one specific task can be improved. I wish I could just complete one task, close that tab, and then open a new one with a new responsibility or task. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM to track, measure, and coordinate my work, customer insights, and day-to-day responsibilities. It helps identify company strengths and weaknesses, maintain client relationships, lead generation, and keep a sense of organization. ### 9. Powerful Integrations and Reporting, but Too Complex for Daily Sales Use **Rating:** 2.5/5.0 stars **Reviewed by:** Jordan L. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The breadth of integrations is hard to argue with, and the reporting capabilities are extensive if you have the time to configure them properly. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The complexity is a real problem for sales teams. Basic CRM tasks require too many steps, configuration overhead is high, and rep adoption suffers because of it. Not built for daily use without significant admin support. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's supposed to centralize pipeline management and sales activity tracking. In theory that's valuable, but the benefit is largely offset by how much time it takes to get the tool working the way your team actually operates. ### 10. Easy Email Setup, But Lacks Robust Search **Rating:** 3.0/5.0 stars **Reviewed by:** Brett S. | Production Artist Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform is fairly easy to use for creating simple emails, which is helpful for someone like me who isn't advanced in HTML. It's also easy to add lists for sending emails. The platform has a decent interface for organizing emails, and I appreciate that it provides a lot of analytics and data, which is important for my organization. Also, the initial setup was pretty easy, especially with help from an outside vendor, and we were able to start deploying emails a month early because everything went so well. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It's extremely hard to search for anything in Salesforce. It's almost impossible to copy content from one email to another. Its functionality for dynamic content is extremely wonky. The biggest negative is just the incredible difficulty of searching inside Salesforce Marketing Cloud. Also, the interface has not been updated in a long time, and it's hard to use. The type is very small and it only limits test emails to five recipients. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps in organizing emails with a decent interface and provides analytics and data for my organization. ### 11. Awkward for New Users: Confusing Setup and Hard-to-Adopt Add-On Apps **Rating:** 2.5/5.0 stars **Reviewed by:** Belinda C. | Special Education Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I feel that I'm pretty adept with technology and I found that the Sales Platform was initially a bit confusing. The process of filling out information and documents took me awhile to adjust to. I enjoyed the communication aspect and being able to find professionals in my field to ask questions and also get technical help if needed. With daily access to Salesforce, I never did have any connection issues and it was very reliable. Once that happened it became easier to implement. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think that the most difficult part of working with Salesforce Platform was the awkwardness for the new user. There were other apps that work in conjunction with Salesforce (ie., payment enrollment and training videos) that were not easy to implement until I became more familiar with the system. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** There seems to be growth in the platform (ie., easier app consolidation, and finding your way around seamlessly). Also, Salesforce is now free, from what I understand. I think it will become a powerful asset for companies that have teams working online and collaborating. ### 12. Flexible, Secure Platform with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kartik Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** It makes it easy to customize and extend functionality using standard features, Apex, Flow, and APIs without heavy overhead. The platform is integration-friendly, which works really well with tools like Boomi and Celigo for connecting ERP, HRMS, and other systems. Strong security, role-based access, and data governance are built in, which is critical for enterprise use. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Governor limits can restrict flexibility for complex or high-volume integrations. Certain customizations still require Apex or advanced expertise, which increases development and maintenance effort. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Built-in automation tools like Flows, workflows, and APIs reduce manual effort and errors. The platform’s strong integration capabilities allow seamless connectivity with ERPs, HRMS, finance, and external systems using tools like Boomi and Celigo. ### 13. Salesforce it is a easy tool to manage Customers information **Rating:** 5.0/5.0 stars **Reviewed by:** Jay M. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like about Salesforce is the way you can divide and organize different types of leads and Contacts that you are working with **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think maybe the Interface, sometimes, can be difficult to find for a specific setting **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps solve the problem of scattered customer data and disconnected processes. It gives me one centralized place to manage all customer interactions, from leads and opportunities to service cases and renewals. It eliminates the need for multiple tools and manual tracking in spreadsheets or emails. It also solves the challenge of visibility and accountability across teams by providing clear reporting, dashboards, and automation to ensure nothing falls through the cracks. ### 14. Highly Customizable, Centralizes Multi-Department Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana K. | Receptionist at a Spa, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like how customizable the Salesforce Platform is, allowing for multiple users within a company to have different functions but still centralize everything in one place. It’s great that people from different departments can input their workflow into one spot so we can all see graphs and data across the company. The ability to refer clients from one department to another directly through Salesforce really streamlines the workforce, boosting both efficiency and specificity. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One thing is that if people don't work on the coding on the back end, you can sometimes run into snags. That's an issue with the tech department more than Salesforce Platform. Sometimes if there's a snag, a client can get lost in the mix and not get referred to the right place. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform streamlines my work by enhancing efficiency and allowing contact with clients while keeping track of everything. I like its customizability; it centralizes users from different departments, enabling us to see data and refer clients seamlessly, boosting efficiency and workflow. ### 15. Powerful customization and reports, but data analysis feels limited vs Excel **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The best part of Salesforce is that it lets you capture all customer information by modifying fields and objects to match the business requirements of a particular industry. You can also create customised business reports with filters and tabulations to support everyday business decisions. Moreover, with Salesforce Marketing Cloud, WhatsApp blasts and emailers can be sent to a specific cohort of customers. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** You can’t create more than five buckets while analyzing data. Also, many of the flexibilities you get when analyzing data in Excel, especially with PivotTables—can’t be done as effectively in Salesforce due to its limitations, such as not being able to group two rows or two columns the way you can in Excel. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps me capture different aspects of the data that are relevant to my industry and run a variety of analyses. It also helps me improve and track salesperson productivity, and analyze key business metrics such as the cost of customer acquisition. Overall, it has helped me strengthen my lead conversion funnel and monitor it more effectively. ### 16. Robust Sales Tool with Room for Interface Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Meera M. | Account Executive **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate that the report creation in Salesforce Platform is easier, allowing me to apply all the relevant filters to make specific reports. The ability to prevent changes to different accounts unless you're the owner is something I find valuable, as it helps avoid any unauthorized changes or fraud. Additionally, I find it beneficial that my work is easier with everything being recorded and registered, minimizing mistakes and making it simple for me to claim my actions with the data as proof. The initial setup of Salesforce was smooth because everything was handled by the Salesforce admin, and once my account was assigned, it was straightforward to access. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think sometimes the change between the way it looks, especially the view, Salesforce Classic versus Salesforce Console, is a bit confusing. It gets very difficult to adapt to at the start, maybe for someone who is new to Salesforce and also because of the interface. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform simplifies data management, report creation with relevant filters, and ensures secure account ownership, preventing unauthorized changes. It centralizes information, making it easy to track activities and avoid mistakes. ### 17. Highly Configurable and Seamlessly Integrates **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** We use Salesforce Platform for an integrated lead generation and tracking system, which is great for trade show recordkeeping. It provides a streamlined solution for all divisions of our company. One of the great features is the ability to customize workflows for sales teams across various divisions, which do not have 100% alignment. It allows us to create a customized solution that seamlessly integrates. I like how configurable it is, which is something I appreciate in all platforms. Salesforce Platform easily integrates into other platforms like Smartsheet, enhancing recordkeeping in our corporate workflows. I would recommend Salesforce Platform to a friend or colleague. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I have not heard any major complaints from my colleagues who are more involved in its implementation. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for integrated lead generation and tracking. It provides a streamlined solution across our company's divisions, allowing us to customize workflows and seamlessly integrate with other platforms like Smartsheet. ### 18. Streamlined CRM with Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Pranjali K. | Assistant Sales Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform because it keeps everything in one place, making customer management easier and more organized. I appreciate having an organized structure of when to follow up and remind certain leads, as well as being able to see the status of every lead. It lowers the chances of missing out on any appointment or follow-up. Also, I find it better in collaboration across the team and it saves time with timely reminders. The UI is easy to understand, and the initial setup was pretty smooth, I'd rate it a 9 out of 10, just minor difficulties. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Sometimes page load slowly in case of large data. Also alerts can be more relevant instead of too many reminders. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for customer management, keeping everything organized and in one place. It lowers the chances of missing appointments, improves team collaboration, and saves time with timely reminders. ### 19. Unmatched Scalability and Integration Power with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Ketan S. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Exceptional Scalability and Customization: Salesforce is highly adaptable. It allows businesses to build custom objects, unique workflows, and automated processes that mirror complex business operations without requiring extensive custom coding. Comprehensive Integration Ecosystem: Through the AppExchange and robust APIs, the platform connects seamlessly with thousands of third-party applications (e.g., Slack, Tableau, MuleSoft), ensuring that data flows across the entire enterprise. Advanced Analytics and AI: The integration of Einstein AI provides predictive insights,lead scoring, and automated forecasting, allowing leadership to make data-driven decisions in real time. Unified Customer 360 View: It centralizes marketing, sales, and service data into one interface. This provides every department with a holistic view of the customer journey, improving collaboration and response times. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The most significant drawback of the Salesforce platform is its high total cost of ownership and extreme configuration complexity, which often necessitates a steep learning curve and the continuous expense of dedicated administrators or external consultants to maintain and scale effectively. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce allows us to manage all our data in one centralized location. It collects information from various omnichannels such as Meta, Google Ads, Bing, LinkedIn, and other platforms like Klaviyo, making it easy to store and access leads in a single place. ### 20. Powerful Out-of-the-Box Features with Flexible Customization and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth J. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like about the Salesforce platform is how much you can accomplish using its out-of-the box features while still having the flexibility to customize when needed. After 2-3 years of working with it, I really appreciates how well everything integrates, from automation with Flows to custom development. The platform scales easily as business needs grow, as the regular updates and strong community and customer support make it even more powerful and reliable to work with. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Some features are a bit complex at first and there is a learing curve, speacially for advance customization. However once you get familiar with the platoform, that complexity actually turns into strength. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of disconnected systems, inefficient processes, and limited visibility into business data by providing a centralized and highly customizable platform. It benifits me by enabling automation, consistent data manangement, and seamless integrations which improves operational efficiency. ### 21. Complex, Prolonged Setup, Not Ideal for Higher-Ed Admissions. **Rating:** 0.0/5.0 stars **Reviewed by:** Mark R. | Mark Rimar, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find the embeddable forms in Salesforce Platform to be really useful. They can be placed on any webpage, and custom forms can be created for specific digital campaign landing pages. This helps us generate relevant leads to meet enrollment numbers by collecting necessary information from prospective students and following up with them. Salesforce allows us to customize and use as many or as few form fields as needed to gather the information required and build a record for follow-up. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The backend databases and related systems are nearly impossible for anyone without several years of Salesforce experience to use intuitively. The CSS-related systems needed for public websites were not easily customizable and gave an antiquated appearance and were not ADA compliant. Implementation was overly complicated for higher-ed admission and required at least a year to implement. Upgrades took longer than they should have. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform was the backbone of our admission process, handling RFI and application processes. I use embeddable forms to gather prospective student info, customizing fields to collect what we need and follow up effectively. ### 22. Flexible Customization, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Inventory manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I love the flexibility of Salesforce Platform, especially the customization feature. I can add and remove fields as needed based on my own company needs, which is pretty cool. For example, we need to track clients' license information, like the purchase date, quantity, start date, and expiration date. Salesforce lets us customize fields to enter all the license purchase details and reflect the total quantity of licenses. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I found an issue with Salesforce Platform's search functionality. Sometimes, when I use the search bar, it doesn't show what I'm searching for, even when using the 'Search all' function. I have to specifically search under a subgroup like 'Chatter'. I also hope Salesforce Platform can improve their 'Report' feature to enable users to run more reports. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to keep track of clients' information like account details, opportunities, and more. It helps with tracking expiration dates, RMA processes, and client review logs. The customization feature allows me to adapt fields as needed. ### 23. Flexible Platform with Minor Testing Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Rostyslav B. | Senior QA, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I really find the Salesforce Platform valuable because it's flexible, allowing us to configure it to meet our specific needs. It's used by our agents to chat with customers and manage orders effectively. The platform provides different flows for agents to follow during conversations, which is incredibly helpful. For instance, for customers who haven't received their orders, the platform gives clear instructions that our agents can pass on. We operate across many markets, and Salesforce handles specific scenarios well, like dealing with lost orders via different local carriers such as PostNL in the Netherlands. Additionally, this flexibility allows us to equip our agents with a variety of tools like changing order statuses, creating returns, exchanges, or quality claims, meaning they can address any customer needs right away. I'm pretty satisfied with how the platform performs overall. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I'm pretty satisfied with Salesforce Platform, but from a testing perspective, it's not an easy task to automate tests. It's mostly about the slowness, but maybe that's due to the dev environment. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps our agents chat with customers and manage orders efficiently. The flexible flows guide customer interactions across different markets and delivery services. Our agents can handle tasks like order status changes, returns, and exchanges to better satisfy customer needs. ### 24. One-Stop App Development, Smooth Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Sri R. | Director Solution Architecture, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like how easy it is to use the Agentforce 360 Platform. Having everything in one place with the Agentforce app and Salesforce Go really simplifies the setup process. I also appreciate the new features and newly introduced actions, especially for field service, as they help us continuously improvise our designs. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It's hard to remember, but sometimes the preview works, yet when I publish, it says the agent is not active. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to develop new apps, evolving our designs with new features, especially in field service. It's easy to use with centralized setup using the Agentforce app and Salesforce Go. ### 25. Streamlined Client Management and Effortless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jhonadane U. | Training and Development Content Moderator, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate the user-friendly nature of the Salesforce Platform, which is clear from the straightforward field definitions and the availability of tutorials and training when I started using it. The platform’s ease of use is significant, as it simplifies the process of continuously entering and updating client information and generating necessary reports efficiently. I really like the robust integration capabilities of Salesforce Platform, especially how it manages to seamlessly integrate with other software like Hodu and Zoho Desk. This ease of integration allows for effortless management of client interactions from various platforms, with Salesforce serving as an effective foundational tool. I find the ability to archive and unarchive client information particularly beneficial, ensuring data is always accessible when needed. Furthermore, the background integration enhances the workflow significantly, making navigation through the platform smooth and efficient. The Salesforce Platform’s comprehensive features and usability play a crucial role in its continued use within my company. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** There is nothing that I really dislike in Salesforce. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for its ease of use and integration, allowing continuous updates and report generation. It simplifies managing client information and integrates seamlessly with other tools like Hodu and Zoho Desk, which streamlines client interactions and support. ### 26. Reliable System of Record for Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek G. | Customer Training Solutions Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce provides a highly flexible and scalable platform that serves as a strong system of record. It allows teams to customize data models, automate processes, and integrate easily with tools like Gainsight, enabling better visibility, consistency, and decision making across customer facing teams. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce can become complex and expensive as usage grows. The learning curve for new users is also relatively high. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce centralizes customer and revenue data for our team, giving us a reliable system of record. This helps us maintain consistent processes, enables accurate reporting, and allows our team to use Gainsight effectively for customer health, automation, and insights, leading to better alignment and more informed decisions. ### 27. Robust and Organized. There's something for every team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** It is a very robust and complex software that accommodate for various business. My company heavily utilize it for communication between teams upon switching status. Salesforce helps keep the business information organized for folks in various departments. For example, sometimes I focus mainly on customer cases and see information of which business calls in. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It's very complex and not intuitive. It feels overwhelming with the number of tabs available. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is keeping all the information organized for each business. This makes Salesforce our single source of truth when the customer's data are not consistent across multiple platforms. While I am not heavily involved in this, I like to follow paths of each customer support calls. I can filter the calls based on platform, reasons (tags), and much more. This helps me quickly see what are the common calls about a specific feature in our software. ### 28. Complexity and Performance Issues Undermine Salesforce Platform’s Flexibility **Rating:** 2.0/5.0 stars **Reviewed by:** Habeel M. | Data Quality Analyst, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility and ecosystem. The ability to build custom objects, workflows, and automations quickly without heavy custom code makes it powerful for supporting evolving business needs. I also value the AppExchange ecosystem, which allows teams to extend functionality instead of reinventing the wheel. That said, while these strengths are real, they don’t always translate into simplicity or performance at scale which is why I rated it a 4. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What I dislike about the Salesforce Platform is that complexity increases very quickly at scale. As orgs grow, heavy customizations, multiple integrations, and layered automations can make the system harder to maintain, troubleshoot, and upgrade. Performance can also become inconsistent, and many issues are platform-driven rather than configuration-driven, which limits how much control support or admin teams actually have. On top of that, licensing and feature dependencies can feel restrictive relative to cost. Overall, it’s a powerful platform but one that often trades simplicity and predictability for flexibility **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is solving the problem of disconnected customer and business data. It brings sales, service, operations, and automation into a single cloud-based system, reducing reliance on spreadsheets and siloed tools. For me, the benefit is speed and flexibility I can configure workflows, automate processes, and support users without waiting on long development cycles. It also provides a centralized system of record, which makes issue analysis, reporting, and stakeholder communication more structured. That said, while it solves core data and automation challenges well, the operational overhead and complexity mean the benefits are strongest when the platform is well-governed. ### 29. Strong Customization with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Wasay K. | Digital Marketing Manager **Reviewed Date:** January 08, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform to build and manage custom business apps on top of our CRM data. It helps automate workflows, creates dashboards, and connects sales, support, and marketing in one place. I like Salesforce Platform most for its flexibility, allowing customization without breaking the core system. It keeps all teams on the same data, automates daily work, and scales as the business grows. I really like the reporting and dashboard features that make it easy to see what's happening in real-time. The integration options are strong, making it simple to connect other tools. Overall, it fits well into existing workflows without creating extra complexity. We switched from a mix of spreadsheets and a basic CRM tool, and Salesforce Platform gave us better control, automation, and reporting. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The biggest challenge is understanding for users. It takes time to learn, especially for new users. Some advance features also require technical help, which can slow things down. Pricing can feel high for smaller teams, and customization sometimes needs careful planning to avoid making the system harder to manage. The initial setup was a bit of challenging. It took time to configure workflows, user permissions, and integrations correctly. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform consolidates scattered data, automates workflows, and improves visibility, reducing manual work and errors. It offers real-time reporting, integrates with other tools, and keeps all teams aligned, saving time and enhancing efficiency. ### 30. Highly Customizable & One of The Best CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Safin G. | SDE, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform to manage customer data and sales processes. It helps me track leads, contacts, and deals in one place. I also find it helpful for building simple workflows and reports. It keeps all my customer data in one place, removing manual work and reducing errors. It significantly improves follow-ups and team coordination. What I like most about Salesforce Platform is its flexibility; I can customize it to fit my business needs, and it also scales well as my team grows. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One thing that can be better in Salesforce Platform is cost. It can feel a bit overpriced for new companies or startups. Also, some setup takes much time and expert help. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage customer data and sales processes. It keeps all customer data in one place, reduces manual work and errors, and improves follow-ups and team coordination. ### 31. AgentScript Gives Great Control for Smarter Agent Behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The ability to have extra control over the agent with the help of AgentScript. This helped the team build an agent that did not offer massive discounts to chat users, just because they asked for it. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think the cost for Agentforce is slightly too high. When it gets scaled to large customer base, the pay as you go fee can become unaffordable to some small teams. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We faced the problem of AI hallucinations, where the model did not provide correct responses given the customer history. A team member had to manually feed this information. Agentforce 360 helped link directly to Data 360, so model has all the information the human team member has which helped reduce the hallucinations. ### 32. Flexible CRM platform withbpowerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Ayush M. | senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like the flexibility of the Salesforce Platform, as it allows us to customize workflows, data models, and user experiences. It's a reliable cloud infrastructure that's scalable as well. We use it to customize our CRM, automate business processes, and build internal applications for different uses. It allows us to create workflows and integrate Salesforce with other systems, solving fragmented systems and manual processes by bringing our data, automation, and workflow into a single platform. This improves efficiency and allows us to adapt quickly to changing business needs. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Performance can be slow with complex customizations. Sometimes debugging and error messages can be unclear. And there's high licensing and add-on cost. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to customize our CRM, automate processes, and build internal apps. It solves fragmented systems, improves efficiency, and allows quick adaptation to changing needs by bringing data, automation, and workflows into one platform. ### 33. Flexible, Highly Customizable Platform That Streamlines Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad K. | Presales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its high level of flexibility and customization. It allows us to build, automate, and scale workflows easily while integrating smoothly with other tools, helping teams work more efficiently from a single platform. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One downside of the Salesforce Platform is its complexity. It can be challenging for new users to get up to speed, and more advanced customization often requires technical expertise and, in some cases, additional costs. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of scattered data and manual processes by centralizing information and automating workflows. This improves efficiency, visibility, and collaboration across teams, helping us make faster and more informed decisions. ### 34. Effortless Lead Management and Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Sirmena A. | Regional Sales Manager - UK&I, Middle East & Africa - Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I really like how easy Salesforce Platform is to use. It's straightforward to navigate between different pages using tabs. For example, if I want to click on an opportunity, I can do it right from the top or from within the document I'm already using. It's also super easy to update leads, opportunities, and accounts compared to other systems. The navigation features save me time and make things more convenient. I appreciate that I can update a lead with just two clicks, which is a real time-saver. It's also really easy to integrate with HubSpot and other systems, which has made the setup smooth and convenient for our team. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think that's it's too easy to create duplicates. Like, maybe if there was something in the system that brought up a warning if you were about to create a duplicate of an account. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage opportunities, delegate tasks, update leads, and pull reports on sales activities. It helps me track why opportunities were closed and what was successful. ### 35. Customizable CRM, Ideal for Managing Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal B. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform's flexibility and its ability to customize workflows based on our sales process. This customization really helps in the approval process and automates workflows for assigning leads or sending follow-ups. I also use it to manage leads, track opportunities, and organize customer data all in one place. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One area where Salesforce Platform could be improved is the user interface for new users. Sometimes, while changing workflows, I need admin or technical support. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage leads, track opportunities, and organize customer data in one place. It solves issues related to customer data, manual tracking, and lack of visibility into the sales pipeline. ### 36. Effortless Task Management and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Taelor C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform fairly easy to use, and it's great that if we have questions or need help, there's someone we can contact. I like how Outlook is linked with Salesforce for calendar purposes, so everyone can see each other's schedules, making meeting scheduling easy. It's also nice that when brokers enter deals into the pipeline, the associated address pops up if it's already in Buildout. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** A few features are still missing, but overall it’s a great product. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage tasks, broker deals, and keep track of calendars. It helps our brokerage by allowing all brokers to track deals and collaborate effectively. ### 37. Streamlined CRM with Some API Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Kim E. | Campus Operations Systems Experience Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like the structure of Salesforce Platform, especially with the APIs, as it makes it pretty simple to get information out of the system. It also helps us streamline data, so we are not continuously manually entering data between different systems. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I don't think Salesforce is for everybody. They're starting to broaden out who they're working with, but at the same time, some new features that Salesforce Platform has doesn't really have it within some of their partners that have built their products on top of it. The configuration was pretty complex, but I think that had to do with the fact that it was with Delphi and not just the base platform itself. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us plan events and add detailed information for frontline staff support. Its API structure simplifies extracting information, streamlining data to avoid manual entry across systems. ### 38. An Efficient CRM for Sales and Customer Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo M. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like the Salesforce Platform because it’s highly flexible and customizable. It makes it easy to build apps, automate processes, and manage data in one place, and it also integrates smoothly with other tools and systems. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It can be pricey, and some features feel more complicated than they need to be. There’s also a bit of a learning curve, especially around customization and automation, so it takes some time to get everything set up the way you want. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** When a customer reaches out, I log the request in Salesforce. The system then automatically creates a task for the appropriate team, sends a notification, and tracks the request’s status. If the request turns into a sales opportunity, Salesforce updates the sales pipeline and clearly shows which stage it’s in, who is managing the customer, and the probability of closing the deal. ### 39. Flexible, Secure, and Scalable, But Governed by Limits **Rating:** 4.0/5.0 stars **Reviewed by:** Pratiksha A. **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I use the Salesforce Platform primarily to build and customize business applications using Apex, LWC, and declarative tools like Flows. I appreciate its flexibility to build solutions using both declarative tools and custom code. It helps design scalable solutions, automate complex business processes, and integrate with external systems. The built-in security, scalability, and seamless integrations make development faster and more reliable while delivering secure, user-friendly applications tailored to organizational needs. Its built-in security and easy integrations reduce complexity and make applications more reliable at scale. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Governor limits and platform constraints can be challenging when building highly customized or data-intensive solutions. Better real-time limit visibility and more flexible handling for complex tasks would improve the platform. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to build scalable solutions and customize applications. It simplifies automation, data management, and integrations, allowing me to deliver business value with secure, user-friendly applications. ### 40. A One-Stop Source of Truth for Account Data—Quotes and Opportunities Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Beth M. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** It's ability to be a one stop show as a source of truth for account data. Creating quotes and opportunities is super easy as well. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It can be overwhelming because there is so much! Luckily we have a great Admin! **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** In my day to day, I use it to review support cases, renewal information and create renewal quotes, contact data and reference account information. We also use it to store our customer feedback and product improvements at the account level. ### 41. Salesforce: Powerful Customization and Integration, but Complex Pricing and Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun G. | Associate Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce is not just a CRM platform anymore, as I have been using it for more than a year now at PalEnable solutions. We run our sales team and service team through it and it had provided such quality in handling the data, provided actionable insights and satisfied all level of teams that required their customized 360 degree view. Working as the implementor and the core team that customised the platform to make it suit for our business, it was relatively easy and the challenges that we faced, we could resolve it through the documentation and with help of the cutomer support team. We also integrated it with Slack and Workato, to ingest data and create a complete ecosystem to communicate within our team and perform tasks easily. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One aspect I dislike about Salesforce is its payment structure. The recurring fees, additional charges for extra storage, and the need to purchase various licenses make the whole process unnecessarily complicated. Another issue is that, for non-technical employees who use the platform, it can be quite challenging to learn. Even simple tasks sometimes appear overly complex, making it difficult for them to adapt. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** So we have multiple sites that ingests different types of data from our client customers. So this all can be easily worked upon on salesforce and we dont need to be handling the things as the middlemen. Hence making the process faster and reliable with requiring least amount of maintaining. ### 42. Flexible, Efficient, and Easy to Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Jaderson J. | Head of Presales & Solutions Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like the ease of creating agents through natural language and the possibility of customizing them through development. Additionally, the ability to perform complex integrations with any system is a strong point. This brings a flexibility that opens up many opportunities to address various use cases. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The section for training and learning content. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Agentforce 360 Platform to automate processes and make them more efficient on a daily basis. It facilitates the creation of agents via natural language and allows for complex customizations, as well as offering flexibility for various use cases. ### 43. Review for Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nithish V. | Technical Solutions Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce is very useful in handling business and enterprise level customers, its a single platform where we can manage our clients product details which includes retrieving their serial numbers, contract details and account information for hassle free validation. It reduces using multiple other tools to check the same data again and again by reducing time and increases the productivity for agents who support the clients. The customer support is always there to help us in terms of any issue that arises and they are available round the clock (24/7). Been using Salesforce Platform more than 4 years now, and its pretty easy to use and integrate with other tools as well. So my frequency of use is literally everyday and we use this application or software to handle our cases and clients. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It has a lot of features to explore and a beginner might find it overwhelming, but once you stick to your organization process and policies then its effective and easy to use. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Our organization is customer support based and we use it on a daily basis to interact with customer both via email and phone where we have integrated Genesys Softphone with the application. Internally we use to create macros for meeting our various parameters set by our company. Personally its benefitting me to handle all the tools and database of our clients at one single place making my productivity more efficient and within my time frame. ### 44. User-Friendly Platform with Great Plugins and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria O. | Senior Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Very user friendly interface for all of my business needs! I have used this system for 4 years now with little to no issues **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Nothing that I do not like about the platform. Simple user interface with a wide variety of plugins and integrations available. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** SalesForce allows me to track all of my opportunities and outreach throughout the Sales cycle. I am able to run reports to showcase data as well as track my overall performance for goal metrics. ### 45. Central Hub for Lead Management and Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny L. | Marketing Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like how we can build to our own preference and create digestible layouts with Salesforce Platform. It makes it easy to create reports, and it serves as a central hub for all lead information. I appreciate that it helps us not only have one space for all incoming leads, but also monitor the status of each. Integrating better with platforms allows more visibility and connection with our internal database, email, and text. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** There are many nuances since the back-end data needs to match with any front-end labels or ensuring objects are correctly set up, but that just comes with building a large system. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform acts as our main CRM, centralizing lead info, tracking status, and simplifying report creation. It integrates seamlessly with internal databases, email, and texting, enhancing visibility and platform connectivity. ### 46. Centralized Powerhouse with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** ARUP D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform daily to track metrics, manage customer data, and handle communication which it centralizes in one place. I like how everything is centralized in one platform—having customer data, tickets, communication, and reports in one place makes work more efficient and structured. The reporting and visibility work especially well, making it easier to monitor performance, spot trends, and stay aligned across teams. It centralizes all customer data in one place, making it easier to track activity, analyze issues, and make informed decisions without switching between multiple tools. Once everything was set up, it became a powerful and reliable tool for daily use. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The platform can feel complex at times, and some workflows require customization to match specific business needs. The learning curve can be steep for new users, and setting up custom workflows takes time. Once configured, it works well, but the initial effort can slow things down. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to centralize customer data, making it easier to track activity, analyze issues, and make informed decisions. It also enhances efficiency with all-in-one customer and support management, and its reporting and visibility help monitor performance and stay aligned across teams. ### 47. Extremely Versatile and Transformative for Business Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Luke G. | Technical Services Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Extremely versatile software that can be leveraged for just about any business need. While I worked at Funnel Leasing, we initially used Salesforce for our support queue. It worked well, we were able to set up filters to get certain cases to certain teams and then we were able to pull reporting that actually helped us a great deal with resource allocation and training opportunities. As the organization continued to evolve, so did its use of Salesforce. Eventually, the Sales team started using it to track their deals, chart when renewals were coming up, and deposit customer information/contracts/important account information. We started sending our contracts from Salesforce directly. Eventually, even Implementation Managers started managing their work on Salesforce, the entire project management process was handled in CloudCoach (one of the add-ons). Daily usage for most of our teams. It wasn't necessarily "easy" to implement because we put Salesforce in place for our Support Queue initially and only the support queue but as our understanding of the software evolved, so did the product which was very very cool. It integrated with our existing systems and became the dominant software at the company. Salesforce also has a wonderful learning platform called Trailhead where users can learn about features and setup. Trailhead also offers users a sandbox environment to try things without affecting your company's real set up. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The versatility can also be a weakness. It can be difficult to derive the full value of Salesforce without hiring a consultant to oversee the set up. Salesforce offers certifications, so, finding someone who is qualified to oversee the implementation process isn't difficult but it is another person to pay and depending on the maturity of your business, that could be someone who remains on staff for the foreseeable future. With so many capabilities, it is easy to set the software up "wrong" and by that I mean, in a way that doesn't suit your business. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce provided us with a place to queue our support requests and route them to specific teams. It provided us with valuable insights into how our support team was working and issue trends that were previously unknown to us. It provides a place for sales to be tracked and contracts to be sent. It allows our project managers to map out their various implementations and update the organization about the progress. ### 48. Salesforce crm review **Rating:** 5.0/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate how the Salesforce Platform allows me to automate business processes with minimal coding required. Its flexibility and security stand out, and it integrates smoothly with other tools. The range of customization options, along with dashboards and flows, makes managing data and workflows highly efficient, enabling teams to work more intelligently and remain well organized. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I find that the Salesforce Platform can be overwhelming for those new to it, as its complexity makes getting started a challenge. Setting up automation or resolving errors often requires a significant amount of time and technical expertise. Additionally, the frequent updates sometimes disrupt existing configurations, and the licensing fees can be quite steep for small businesses. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform solves data management and process automation challenges by bringing everything—sales, service, and analytics—into one system. It helps me track customer interactions, automate workflows, and make data-driven decisions. This saves time, reduces manual work, and improves overall team productivity and customer satisfaction. ### 49. Transforms Banking Efficiency with Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate the Agentforce 360 Platform (formerly Salesforce Platform) for how it helps bankers by pulling thorough customer information and displaying products and eligible marketing offers, which enables customized service for existing customers. I like the whole platform, particularly the agent building ease and data connectivity, which enhance efficiency. The platform's features make bankers more efficient, allowing them to provide better services. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Not sure **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to access detailed customer information and suitable offers, letting bankers create personalized services for clients. Its agent building ease and connectivity enhance banker efficiency. ### 50. The perfect CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Casper P. | Team Lead Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Our company has been using Salesforce for many years and our employees use it every day. The platform is very comprehensive and functions as a hub for a lot of our processes. What we like about the platform that it has everything in one place, it's like a one stop one shop place. It also perfectly integrates with every other tool that we use, making it a crucial hub for a long list of our processes. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Because the platform has so much to offer, for people that haven't worked with it before it can be daunting at first. It's very granular and at the beginning it can seem difficult to remember where to find certain things or what the correct workflow is. It takes some time to get familiar with the platform. But I'd say that investment is totally worth it, after some time it becomes very easy to use and navigate through. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It acts as our main hub. It has all the information about our customers, from start to signature, to being a live customer. On the other side it also provides us with all the information we have on our prospective customers. What we like is that we have so much data and Salesforce helps us to store that date in a structured way, and makes it easy to keep expanding on that data. It also works perfectly within our tech stack ecosystem, where it's our main tool. Without a comprehensive CRM tool such as Salesforce it would be hard to keep track of everything and we'd most likely lose overview and momentum. ## Agentforce 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Agentforce 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A06%3A11+-0500&secure%5Bsession_id%5D=4c2651ed-0198-4b34-8a13-00b56f13c65c&secure%5Btoken%5D=1a004dd187222e189f777ae66f3ac073bf1a0f3984e937ba9c68372387d1d3aa&format=llm_user) ## Agentforce 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Acquia Digital Experience Platform](https://www.g2.com/products/acquia-digital-experience-platform/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Agentforce 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,488 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)