Salesforce Public Sector Solutions Reviews & Product Details

This was our PMO's preferred PMS system as well as the system used for a majority of intake and case management. Review collected by and hosted on G2.com.

This became a real process to develop in when we began standing up forms for certain government programs. Review collected by and hosted on G2.com.

Lots of data at your fingertips! Can use this to connect with plenty of other programs. Review collected by and hosted on G2.com.

User interface is quite clunky and complicated - can be hard to navigate. Review collected by and hosted on G2.com.

The most useful feature I would say is the great support ecosystem that Salesforce Government provides, with 24/7 support in whatever you might need. From technical questions to how-to questions within the platform. Review collected by and hosted on G2.com.

I don't enjoy the editing interface as it has a lot of information and can be a little overwhelming to use when first getting used to the platform. If you have already managed another version of the Salesforce platform, then it's gonna be much easier to find your way around it. Review collected by and hosted on G2.com.

it helps you to create opportunities in it Review collected by and hosted on G2.com.

Sometimes you cannot find opportunities that you have created in the past Review collected by and hosted on G2.com.

Pricing is flexible and meets the needs of specific departments/organizations

It integrates very well with different partners

It's available on most devices Review collected by and hosted on G2.com.

It does involve a significant amount of training

Contacting and getting technical support may be an issue if you don't know how to do it. Review collected by and hosted on G2.com.

Easy-to-Use, Innovative, Secure, and Fast Solution Review collected by and hosted on G2.com.

End users find opening a ticket cumbersome. Review collected by and hosted on G2.com.

Being a cloud-based program, we really appreciate the access and universal views we can create. With us working in a Government space, one of the BIGGEST benefits is the amount of security the program offers. We use all the restriction pieces like the controls of where you can and cannot log in from as well as times the system can be accessed. That feature alone helps the admin team truly manage who has access and when they have access. We also appreciate the ability to create custom objects so your niche needs can be met in more detail. Review collected by and hosted on G2.com.

Salesforce is constantly growing and evolving. The 2 updates a year make it hard to dislike anything because if you have a recommendation they will consider adding it. Several things we were not happy with like user limits on certain profiles, the updates have addressed and corrected those items. Review collected by and hosted on G2.com.

Salesforce is easy to use and can be conveniently shared. The search feature is a great tool to make finding what you need super quick and efficient. I love the way each section has several different tabs for easy navigation Review collected by and hosted on G2.com.

the only negative i may have about this system is that when searching you need to be sure to click the search all button. Once you click that button you will be searching all the sections however, if you dont know to do it, you could be missing information. Review collected by and hosted on G2.com.

Its ease of use and being able to keep in communication with colleges. Review collected by and hosted on G2.com.

Sometimes my setting change and I need to search differently. Review collected by and hosted on G2.com.