# IBM Sterling Order Management vs Salesforce Order Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Order Management excels in overall user satisfaction, reflected in its significantly higher G2 Score of 92.32 compared to IBM Sterling Order Management's 61.79. This suggests that users find Salesforce's platform more reliable and effective for their order management needs.
- **Users say** that Salesforce Order Management offers a seamless integration with other Salesforce products, enhancing the overall shopping cycle. Reviewers appreciate how it simplifies tracking, managing, and fulfilling orders, making it a powerful tool for businesses looking to streamline their operations.
- **According to verified reviews** , IBM Sterling Order Management is praised for its user-friendly interface and the ability to customize the home page, which allows users to tailor their experience. This flexibility is particularly beneficial for businesses handling multiple order channels, as it helps in tracking orders efficiently.
- **Reviewers mention** that Salesforce Order Management provides a comprehensive order-to-cash process, enabling customers to utilize a self-service portal for tracking and returns. This feature not only enhances customer experience but also empowers service agents to manage cancellations and exchanges effectively.
- **G2 reviewers highlight** that while IBM Sterling Order Management has strong capabilities in managing complex order processes, it faces challenges in ease of setup compared to Salesforce. Users have noted that Salesforce's implementation is more straightforward, allowing for quicker onboarding and less friction during the initial setup phase.
- **Users report** that IBM Sterling Order Management shines in its ability to handle scalability, making it suitable for enterprises with extensive order processing needs. Reviewers have noted its effectiveness in optimizing inventories and improving customer experience, which is crucial for businesses looking to grow.



---
## Frequently Asked Questions

### What is the difference between IBM Sterling Order Management vs Salesforce Order Management?

IBM Sterling Order Management stands out for its higher average rating and stronger ease of use, while Salesforce Order Management leads in ease of setup and support quality.

| [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) | [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) |
| --- | --- |
| 4.4/5 (83 reviews) | 4.2/5 (121 reviews) |
| Enterprise | Mid-Market |
| 6.7 | 7.8 |
| 8.2 | 8.8 |
| Intuitive system, easy for users to use, and strong order tracking | Unified data platform, strong integrations, and automation capabilities |



### How do the pricing models of IBM Sterling Order Management and Salesforce Order Management compare?

Salesforce Order Management is rated higher for value, with a stronger Price/Cost satisfaction score than IBM Sterling Order Management.

- **IBM Sterling Order Management:** In recent reviews, several reviewers note that the pricing is higher compared to other market players and may not be cost-effective for small businesses.
- **Salesforce Order Management:** Reviewers frequently mention high total cost and expensive implementation, but also highlight strong value for organizations already invested in the Salesforce ecosystem.
- **Switching reasons:** Reviewers cite cost and complexity as primary reasons for considering alternatives to both products.



### What are the best alternatives to IBM Sterling Order Management and Salesforce Order Management?

The top three alternatives to IBM Sterling Order Management and Salesforce Order Management are SAP Commerce Cloud, Oracle Order Management Cloud, and —.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) | 4.4/5 (83) | Enterprise | Pricing is higher compared to other market players | Intuitive system, easy for users to use, and strong order tracking |
| [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) | 4.2/5 (121) | Mid-Market | High total cost, but strong value for Salesforce ecosystem users | Unified data platform, strong integrations, and automation capabilities |
| [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5 (334) | Enterprise | — | — |
| [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) | 3.3/5 (13) | — | — | — |



### Which Order Management features should I prioritize when comparing IBM Sterling Order Management and Salesforce Order Management?

Buyers comparing IBM Sterling Order Management and Salesforce Order Management should prioritize tracking, integrations, ease of setup, support quality, and inventory management.

- **Tracking:** Salesforce Order Management has 9 all-time tracking feature mentions; IBM Sterling Order Management is frequently praised for end-to-end tracking in recent reviews.
- **Integrations:** Salesforce Order Management has 15 all-time integration mentions; IBM Sterling Order Management is noted for flexible integration with ERP and eCommerce platforms in recent reviews.
- **Ease of Setup:** Salesforce Order Management scores 7.8; IBM Sterling Order Management scores 6.7.
- **Quality of Support:** Salesforce Order Management scores 8.8; IBM Sterling Order Management scores 8.2.
- **Inventory Management:** Salesforce Order Management has 9 all-time inventory management mentions; IBM Sterling Order Management is praised for real-time inventory visibility and optimization in recent reviews.



### What are the pros and cons of IBM Sterling Order Management vs Salesforce Order Management?

IBM Sterling Order Management's headline strength is its intuitive interface and robust tracking, while Salesforce Order Management excels in unified data and integration capabilities.

- **IBM Sterling Order Management strengths:** Intuitive system, easy for users to use, strong order tracking, real-time inventory visibility, flexible integration with ERP and eCommerce platforms, and scalable for large enterprises.
- **IBM Sterling Order Management trade-offs:** Higher pricing compared to competitors, complex implementation for small businesses, and some reviewers note support agility and adaptability could improve.
- **Salesforce Order Management strengths:** Unified data platform, strong integrations (15 all-time mentions), automation capabilities, end-to-end order lifecycle visibility, and high support quality (8.8 score).
- **Salesforce Order Management trade-offs:** High total cost (9 all-time mentions), complex implementation (8 all-time mentions), steep learning curve (6 all-time mentions), and customization overhead for advanced workflows.



### Is IBM Sterling Order Management or Salesforce Order Management better for small businesses?

Salesforce Order Management is a better fit for small businesses, as indicated by its largest segment being Mid-Market and positive small-business reviewer sentiment.

- **IBM Sterling Order Management:** Largest segment is Enterprise; small-business reviewers note the product is not cost-effective for smaller organizations and is better suited for large retailers.
- **Salesforce Order Management:** Largest segment is Mid-Market; recent reviews highlight ease of use and value for small and mid-sized businesses, despite some concerns about cost.



### Which Order Management platform has better integrations?

Salesforce Order Management is favored for integrations, with 15 all-time integration mentions and frequent praise for its ecosystem connectivity.

- **IBM Sterling Order Management:** Recent reviews highlight flexible integration with ERP systems, eCommerce platforms, and payment gateways, but no all-time integration mention count is available.
- **Salesforce Order Management:** 15 all-time integration mentions, with reviewers citing strong connections to Salesforce Commerce Cloud, Service Cloud, and third-party storefronts.



### How do IBM Sterling Order Management and Salesforce Order Management compare on customer support?

Salesforce Order Management leads in Quality of Support with a 0.6-point advantage over IBM Sterling Order Management (8.8 vs 8.2).

- **IBM Sterling Order Management:** Reviewers describe support as generally responsive but note occasional delays and a desire for improved agility and adaptability.
- **Salesforce Order Management:** Reviewers consistently praise support quality, responsiveness, and helpfulness, with 7 all-time customer support mentions.



### Which is easier to implement, IBM Sterling Order Management or Salesforce Order Management?

Salesforce Order Management is easier to implement, with a 1.1-point higher Ease of Setup score (7.8 vs 6.7) and a secondary advantage in Ease of Admin (7.9 vs 7.2).

- **IBM Sterling Order Management:** Reviewers note ease of setup is moderate, with some citing complexity and the need for specialized training, especially for large-scale deployments.
- **Salesforce Order Management:** Reviewers highlight straightforward setup for standard use cases, though advanced configurations may require technical expertise; overall, setup is rated as easier and more accessible.



### Which product has better Tracking?

Salesforce Order Management is more frequently cited for tracking, with 9 all-time tracking feature mentions, while IBM Sterling Order Management is praised for end-to-end tracking in recent reviews.

- **IBM Sterling Order Management:** Reviewers highlight end-to-end order tracking, real-time updates, and centralized tracking across multiple channels.
- **Salesforce Order Management:** 9 all-time tracking feature mentions, with reviewers noting comprehensive tracking from order creation to delivery and strong visibility into order status.



| | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 83 | 121 | 
| **Largest Market Segment** | Enterprise (55.2% of reviews) | Mid-Market (44.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### IBM Sterling Order Management

**Not enough data**

### Salesforce Order Management

Pros:
- Order Management (37 reviews)
- Ease of Use (18 reviews)

Cons:
- Complexity (11 reviews)
- Expensive (9 reviews)

---
## Ratings Comparison
| Rating | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (52 reviews) | 9.0 (61 reviews) | 
  | **Ease of Use** | 8.6 (52 reviews) | 8.3 (103 reviews) | 
  | **Ease of Setup** | 6.7 (28 reviews) | 7.8 (77 reviews) | 
  | **Ease of Admin** | 7.2 (26 reviews) | 7.9 (25 reviews) | 
  | **Quality of Support** | 8.2 (52 reviews) | 8.8 (60 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (28 reviews) | 8.4 (25 reviews) | 
  | **Product Direction (% positive)** | 8.8 (49 reviews) | 8.0 (63 reviews) | 

---
## Pricing

### IBM Sterling Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **IBM Sterling Order Management** | 9.2/10 | 24 |
| **Salesforce Order Management** | 8.9/10 | 40 |

#### Order Entry

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Entry** | 9.2 (21 reviews) | 8.6 (37 reviews) | 
| **Register** | 9.3 (21 reviews) | 8.7 (36 reviews) | 
| **Notifications** | 9.3 (21 reviews) | 8.6 (36 reviews) | 
| **Order Entry** | Not enough data | Not enough data | 
| **Remote Order Entry** | Not enough data | Not enough data | 

#### Order Tracking

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Shipping** | 9.5 (22 reviews) | 9.1 (35 reviews) | 
| **Tracking** | 9.5 (22 reviews) | 8.9 (37 reviews) | 
| **Backorder** | 9.0 (22 reviews) | 8.3 (35 reviews) | 
| **Discount Management** | Not enough data | Not enough data | 
| **Order Tracking** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Stock Levels** | 8.7 (22 reviews) | 9.2 (34 reviews) | 
| **Flow Of Goods** | 9.5 (22 reviews) | 8.7 (34 reviews) | 
| **Reserving Goods** | 9.3 (22 reviews) | 8.9 (33 reviews) | 

#### Customer Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Order Status** | 9.2 (23 reviews) | 9.3 (34 reviews) | 
| **Information Access** | 9.3 (23 reviews) | 8.7 (35 reviews) | 
| **Email Notifications** | 8.9 (23 reviews) | 9.4 (35 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Recurring Orders** | Not enough data | Not enough data | 

#### Subscription Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Payment Data** | 9.0 (22 reviews) | 8.9 (34 reviews) | 
| **Payment Gateway** | 9.4 (21 reviews) | 8.8 (31 reviews) | 
| **Billing** | 8.8 (20 reviews) | 8.9 (32 reviews) | 
| **Automatic Payments** | 8.9 (18 reviews) | 9.0 (32 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Agentic AI - Order Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Multi-Location** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Product Configurator** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Inventory Auditing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Invoice Creation** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Delivery Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Label Printing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Backorder Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Order Routing** | Not enough data | Not enough data | 
| **Promotion Optimization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Shipping Labels** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Order Processing** | Not enough data | Not enough data | 
| **Exchange Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Special Order Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **IBM Sterling Order Management** | N/A | N/A |
| **Salesforce Order Management** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Order Management Software](https://www.g2.com/categories/order-management)




---
## Reviewer Demographics

### By Company Size

| Segment | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Small-Business** | 20.9% | 21.2% | 
| **Mid-Market** | 23.9% | 44.9% | 
| **Enterprise** | 55.2% | 33.9% | 

### By Industry

#### IBM Sterling Order Management

- **Retail:** 34.3%
- **Information Technology and Services:** 16.4%
- **Computer Software:** 9.0%
- **Financial Services:** 7.5%
- **Apparel & Fashion:** 4.5%
- **Accounting:** 3.0%
- **Chemicals:** 3.0%
- **Luxury Goods & Jewelry:** 3.0%
- **Sporting Goods:** 3.0%
- **Logistics and Supply Chain:** 1.5%
- **Other:** 14.9%

#### Salesforce Order Management

- **Information Technology and Services:** 12.8%
- **Retail:** 10.3%
- **Accounting:** 6.0%
- **Computer Software:** 6.0%
- **Automotive:** 5.1%
- **Financial Services:** 5.1%
- **Insurance:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to IBM Sterling Order Management

- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (335 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) — 3.6/5 stars (6 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (383 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3881 reviews)
- [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) — 4.9/5 stars (14 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.3/5 stars (348 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (221 reviews)
- [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews)
- [Fast Track](https://www.g2.com/products/radial-fast-track/reviews) — 3.6/5 stars (13 reviews)

### Alternatives to Salesforce Order Management

- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (335 reviews)
- [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) — 3.6/5 stars (6 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (383 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3881 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.3/5 stars (348 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (221 reviews)
- [Conexiom](https://www.g2.com/products/conexiom/reviews) — 4.6/5 stars (66 reviews)
- [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews)
- [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) — 3.8/5 stars (121 reviews)

---
## Top Discussions

### IBM Sterling Order Management

- Title: [Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?](https://www.g2.com/discussions/order-fulfillment) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management proactively monitor orders to allow you to correct problem orders before they impact the customer and help ensure a positive..."
- Title: [What is the pipeline of features IBM has for the OMS in near future ?](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) — 1 comment, 1 upvote
  > **Top comment:** "There are many institutes in Bangalore, MaxMunus Do IBM Sterling B2B Integrator online training. In IBM Sterling  many modules are they provide online..."
- Title: [Can IBM Order Management help me with my inventory visibility and promising?](https://www.g2.com/discussions/inventory-visibility-and-promising) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management will enable perfect fulfillment to give customers exactly what they want, where and when they want it, through complete real-time..."
- Title: [Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?](https://www.g2.com/discussions/omni-channel-experience) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management provides complete real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and..."
- Title: [What is IBM Order Management?](https://www.g2.com/discussions/product-info-07ede14f-a9ce-4bd5-95ec-89d3797ec8ce) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Order Management helps your company deliver a superior customer experience by enabling your company to execute and coordinate order fulfillment processes..."

### Salesforce Order Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management)