# IBM Sterling Order Management vs Salesforce Order Management Comparison
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## AI Generated Summary
- **G2 reviewers report** that Salesforce Order Management excels in overall user satisfaction, reflected in its significantly higher G2 Score of 92.32 compared to IBM Sterling Order Management's 61.79. This suggests that users find Salesforce's platform more reliable and effective for their order management needs.
- **Users say** that Salesforce Order Management offers a seamless integration with other Salesforce products, enhancing the overall shopping cycle. Reviewers appreciate how it simplifies tracking, managing, and fulfilling orders, making it a powerful tool for businesses looking to streamline their operations.
- **According to verified reviews** , IBM Sterling Order Management is praised for its user-friendly interface and the ability to customize the home page, which allows users to tailor their experience. This flexibility is particularly beneficial for businesses handling multiple order channels, as it helps in tracking orders efficiently.
- **Reviewers mention** that Salesforce Order Management provides a comprehensive order-to-cash process, enabling customers to utilize a self-service portal for tracking and returns. This feature not only enhances customer experience but also empowers service agents to manage cancellations and exchanges effectively.
- **G2 reviewers highlight** that while IBM Sterling Order Management has strong capabilities in managing complex order processes, it faces challenges in ease of setup compared to Salesforce. Users have noted that Salesforce's implementation is more straightforward, allowing for quicker onboarding and less friction during the initial setup phase.
- **Users report** that IBM Sterling Order Management shines in its ability to handle scalability, making it suitable for enterprises with extensive order processing needs. Reviewers have noted its effectiveness in optimizing inventories and improving customer experience, which is crucial for businesses looking to grow.



| | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 83 | 121 | 
| **Largest Market Segment** | Enterprise (55.2% of reviews) | Mid-Market (44.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### IBM Sterling Order Management

**Not enough data**

### Salesforce Order Management

Pros:
- Order Management (37 reviews)
- Ease of Use (18 reviews)

Cons:
- Complexity (11 reviews)
- Expensive (9 reviews)

---
## Ratings Comparison
| Rating | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (52 reviews) | 9.0 (61 reviews) | 
  | **Ease of Use** | 8.6 (52 reviews) | 8.3 (103 reviews) | 
  | **Ease of Setup** | 6.7 (28 reviews) | 7.8 (77 reviews) | 
  | **Ease of Admin** | 7.2 (26 reviews) | 7.9 (25 reviews) | 
  | **Quality of Support** | 8.2 (52 reviews) | 8.8 (60 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (28 reviews) | 8.4 (25 reviews) | 
  | **Product Direction (% positive)** | 8.8 (49 reviews) | 8.0 (63 reviews) | 

---
## Pricing

### IBM Sterling Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **IBM Sterling Order Management** | 9.2/10 | 24 |
| **Salesforce Order Management** | 8.9/10 | 40 |

#### Order Entry

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Entry** | 9.2 (21 reviews) | 8.6 (37 reviews) | 
| **Register** | 9.3 (21 reviews) | 8.7 (36 reviews) | 
| **Notifications** | 9.3 (21 reviews) | 8.6 (36 reviews) | 

#### Order Tracking

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Shipping** | 9.5 (22 reviews) | 9.1 (35 reviews) | 
| **Tracking** | 9.5 (22 reviews) | 8.9 (37 reviews) | 
| **Backorder** | 9.0 (22 reviews) | 8.3 (35 reviews) | 

#### Inventory Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Stock Levels** | 8.7 (22 reviews) | 9.2 (34 reviews) | 
| **Flow Of Goods** | 9.5 (22 reviews) | 8.7 (34 reviews) | 
| **Reserving Goods** | 9.3 (22 reviews) | 8.9 (33 reviews) | 

#### Customer Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Order Status** | 9.2 (23 reviews) | 9.3 (34 reviews) | 
| **Information Access** | 9.3 (23 reviews) | 8.7 (35 reviews) | 
| **Email Notifications** | 8.9 (23 reviews) | 9.4 (35 reviews) | 

#### Subscription Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Payment Data** | 9.0 (22 reviews) | 8.9 (34 reviews) | 
| **Payment Gateway** | 9.4 (21 reviews) | 8.8 (31 reviews) | 
| **Billing** | 8.8 (20 reviews) | 8.9 (32 reviews) | 
| **Automatic Payments** | 8.9 (18 reviews) | 9.0 (32 reviews) | 

#### Agentic AI - Order Management

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **IBM Sterling Order Management** | N/A | N/A |
| **Salesforce Order Management** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Order Management Software](https://www.g2.com/categories/order-management)




---
## Reviewer Demographics

### By Company Size

| Segment | IBM Sterling Order Management | Salesforce Order Management | 
|---|---|---|
| **Small-Business** | 20.9% | 21.2% | 
| **Mid-Market** | 23.9% | 44.9% | 
| **Enterprise** | 55.2% | 33.9% | 

### By Industry

#### IBM Sterling Order Management

- **Retail:** 34.3%
- **Information Technology and Services:** 16.4%
- **Computer Software:** 9.0%
- **Financial Services:** 7.5%
- **Apparel & Fashion:** 4.5%
- **Accounting:** 3.0%
- **Chemicals:** 3.0%
- **Luxury Goods & Jewelry:** 3.0%
- **Sporting Goods:** 3.0%
- **Logistics and Supply Chain:** 1.5%
- **Other:** 14.9%

#### Salesforce Order Management

- **Information Technology and Services:** 12.8%
- **Retail:** 10.3%
- **Accounting:** 6.0%
- **Computer Software:** 6.0%
- **Automotive:** 5.1%
- **Financial Services:** 5.1%
- **Insurance:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to IBM Sterling Order Management

- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (332 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) — 3.6/5 stars (6 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (378 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3857 reviews)
- [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) — 4.9/5 stars (14 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.2/5 stars (338 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (213 reviews)
- [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews)
- [Fast Track](https://www.g2.com/products/radial-fast-track/reviews) — 3.6/5 stars (13 reviews)

### Alternatives to Salesforce Order Management

- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (332 reviews)
- [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) — 3.6/5 stars (6 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (378 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3857 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.2/5 stars (338 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (213 reviews)
- [Conexiom](https://www.g2.com/products/conexiom/reviews) — 4.6/5 stars (66 reviews)
- [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews)
- [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) — 3.8/5 stars (120 reviews)

---
## Top Discussions

### IBM Sterling Order Management

- Title: [Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?](https://www.g2.com/discussions/order-fulfillment) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management proactively monitor orders to allow you to correct problem orders before they impact the customer and help ensure a positive..."
- Title: [What is the pipeline of features IBM has for the OMS in near future ?](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) — 1 comment, 1 upvote
  > **Top comment:** "There are many institutes in Bangalore, MaxMunus Do IBM Sterling B2B Integrator online training. In IBM Sterling  many modules are they provide online..."
- Title: [Can IBM Order Management help me with my inventory visibility and promising?](https://www.g2.com/discussions/inventory-visibility-and-promising) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management will enable perfect fulfillment to give customers exactly what they want, where and when they want it, through complete real-time..."
- Title: [Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?](https://www.g2.com/discussions/omni-channel-experience) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, IBM Order Management provides complete real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and..."
- Title: [What is IBM Order Management?](https://www.g2.com/discussions/product-info-07ede14f-a9ce-4bd5-95ec-89d3797ec8ce) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Order Management helps your company deliver a superior customer experience by enabling your company to execute and coordinate order fulfillment processes..."

### Salesforce Order Management

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management)