--- title: Sage HCM Reviews meta_title: 'Sage HCM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Sage HCM works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 19 scale: '5' date_modified: '2026-07-09' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Sage HCM Reviews **Vendor:** Sage Software **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 19 ## About Sage HCM Sage HCM (formerly known as Criterion HCM) is a comprehensive human capital management (HCM) platform designed to streamline human resources processes and enhance employee engagement within organizations. This innovative solution combines advanced technology with a user-friendly interface, enabling businesses to effectively address their unique human resource challenges. By leveraging built-in flexibility and an AI-driven approach, Sage HCM offers a tailored experience that caters to the specific needs of various enterprises. Primarily targeting medium to small enterprises, Sage HCM is particularly beneficial for HR professionals who seek to optimize their operations. The platform is equipped to manage complex HR tasks, including recruitment, onboarding, performance management, and compliance. By providing extensive features, Sage HCM empowers HR teams to focus on strategic initiatives rather than being overwhelmed by administrative duties, ultimately fostering a more productive work environment. A notable feature of Sage HCM is its integration of artificial intelligence, which enhances the platform's adaptability and responsiveness. This AI-driven component learns from user interactions and organizational data, offering insights that assist HR professionals in making informed decisions. Furthermore, the platform's intuitive design ensures ease of navigation, thereby reducing the learning curve and promoting user adoption across the organization. This focus on usability is essential for maximizing the effectiveness of HR operations. Sage HCM also places a strong emphasis on delivering a return on investment (ROI) for its users. By simplifying complex HR tasks and automating repetitive processes, the platform significantly increases operational efficiency and minimizes the time spent on manual tasks. This efficiency not only leads to cost savings but also enhances employee satisfaction, as HR teams can allocate more time to value-added activities that improve the overall employee experience. With a proven track record of serving over 650 enterprise customers across more than ten countries, Sage HCM boasts a 97% customer satisfaction rate and a commitment to 100% uptime. This reliability, combined with its powerful features and user-centric design, positions Sage HCM as a leading choice for organizations aiming to transform their HR processes and cultivate a more engaged workforce. Industries such as construction, non-profit, energy, state and local government, tribal government, financial and professional services, education, franchises, and religious organizations all benefit from the capabilities offered by Sage HCM. ## Sage HCM Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Sage HCM, ensuring quick responses and ongoing improvements based on feedback. (7 reviews) - Users benefit from the **high configurability** of Sage HCM, allowing it to adapt to unique business needs easily. (6 reviews) - Users appreciate the **ease of use** of Sage HCM, simplifying HR tasks and improving overall efficiency. (5 reviews) - Users appreciate the **exceptional customer support** from Sage HCM, which enhances their overall satisfaction with the product. (5 reviews) - Users appreciate the **efficient payroll processing** of Criterion HCM, simplifying complex calculations and ensuring tax compliance effortlessly. (5 reviews) - Users value the **efficiency** of Criterion HCM, enhancing simplicity and organization in HR management tasks. (4 reviews) - Flexibility (4 reviews) - Intuitive (4 reviews) - Payroll (4 reviews) - Comprehensive Features (3 reviews) **What users dislike:** - Users find **limited customization** options challenging, especially when needing more flexibility for specific business needs. (2 reviews) - Users have noticed **slow loading** times in Sage HCM, impacting overall user experience and efficiency. (2 reviews) - Users experience **software glitches** that can remove important elements, affecting flexibility and overall performance. (2 reviews) - Users experience occasional **slowness and time clock issues** with Sage HCM, affecting overall efficiency. (2 reviews) - Users face **system glitches** with Sage HCM that may alter or remove important information unexpectedly. (1 reviews) - Users experience **dashboard issues** with Criterion HCM, noting inflexibility and occasional sluggishness affecting usability. (1 reviews) - Date Issues (1 reviews) - Document Management (1 reviews) - Users experience **feature absence** with Criterion, facing glitches that affect important functionalities and time management. (1 reviews) - Users struggle with **integration issues** , as flexibility and report distribution can be challenging and time-consuming. (1 reviews) ## Sage HCM Discussions - [What is Criterion HCM used for?](https://www.g2.com/discussions/what-is-criterion-hcm-used-for) - [View Sage HCM pricing details and edition comparison](https://www.g2.com/products/sage-hcm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+02%3A32%3A36+-0500&secure%5Bsession_id%5D=1736b46d-81df-4f42-8ea5-e0ee5522483b&secure%5Btoken%5D=3ca8f51021c642edbbaa2e5c07ab752149bdf84a44c125bca6f50a873b6c24c9&format=llm_user) ## Sage HCM Integrations - [Acumatica](https://www.g2.com/products/acumatica/reviews) ## Sage HCM Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Goals** - Goal-Setting - Company Goals And OKRs **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Sage HCM Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,978 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (5,170 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,159 reviews)