Ringba Reviews & Product Details

I like how ringba is smart, complex, but also relatively intuitive. also their support always gets back to me in a short time, allowing me to solve my workflow issues quickly. Review collected by and hosted on G2.com.

I mean you cant have instant responses, and sometimes its my own personal lack of knowledge about the platform which hinders me, but those are all solvable issues. Review collected by and hosted on G2.com.

Ringba is a solid platform for call tracking, and if an issue arises the customer service is excellent! Review collected by and hosted on G2.com.

Sometimes I get lost in the "Call Details". All the information is there but I needed some guidance to find it. Review collected by and hosted on G2.com.

Ringba has every feature a call center could use when working with other call centers to generate revenue. I like how easy it is to track revenue. Ringba makes it very easy to track cost, and revenue, along with profit all in 1 place while working in the call center industry. I also like how Ringba makes it easy to listen to call recordings, export reports to Excel, and filter and sort all of the data. Review collected by and hosted on G2.com.

One of the things that I dislike about Ringba is that it has crashed on numerous occasions, temporarily crippling a business for a day or a portion of the day. Ringba usually gets things back up and running quickly, but even 30 minutes of being down could cost a large call center a substantial amount of revenue. Review collected by and hosted on G2.com.

This tool is a must-have application in every organization for managing call details and information about the other person on the call. It is ideal for making official calls and having all the information of the receiver. It has great responsive tools, making it easy to handle numerous calls at a time for everyone. It schedules calls for regular follow-ups and leads follow-ups to customers or team members about regular work updates. It connects and keeps all the contact details of the callers well organized and arranged every time. The application is much easier to integrate and collaborate with multiple third-party applications and web pages. It gathers, unifies, and uses the details fluently. Review collected by and hosted on G2.com.

There was some complexity in routing the calls to the right person, making the process time-consuming and wasting a lot of time. It complicates the steps of work. Review collected by and hosted on G2.com.

Fairly easy to use once you understand it, but support was top notch when I had an urgent issue. Reporting is great, and addition of custom numbers is easy enough. Review collected by and hosted on G2.com.

It's not as easy to use right off the bat, takes some understanding. Review collected by and hosted on G2.com.

Being very new to the Pay Per Call Industry, the only software name I hear about from EVERY MARKETER is Ringba. So, I also went with the flow I tried it out myself and after trying, I can surely say that Ringba is super good and super easy for a newbie like me to understand, implement and finally start with. Review collected by and hosted on G2.com.

Honestly, I haven't encountered any of the downsides for now. Review collected by and hosted on G2.com.

Ringba helps me see the daily trends and identify opportunities through the real time availability of recordings and data Review collected by and hosted on G2.com.

Limitations in the graph summary.. would be nice to be able to change the data showing instead of just the default calls count Review collected by and hosted on G2.com.

Ringba is a great tool to manage call campaigns and sources. We have over 6000 publishers that we route through Ringba that are integrated with over 40 buyers in 50 verticals. Once initial setup has been complete, adding publishers and buyers is easy. Their open API lets us pull down a variety of reporting data into our CRM so we can make intelligent decisions based on trends. Review collected by and hosted on G2.com.

I only have two complaints about Ringba: User Permissions and the Support system (not the agents). User permissions have very little granularity, either Full Admin rights or reporting only. In my opinion there should be other tiers/modules that can be added or removed to a user profile - User administration/security, and specific feature setup (i.e. campaigns vs. publishers vs. Call Flow vs. APIs). The Support System is one long chat - there currently isn't anyway to differentiate between issues/tickets, and finding answers involves scrolling through entire chat histories. Review collected by and hosted on G2.com.

UIX Interface and ability to optimize. Customer support is excellent as well. Review collected by and hosted on G2.com.

We need to have user roles and allow for us to block certain features from others further. Review collected by and hosted on G2.com.

Ringba has a useful tracking and analytics system Review collected by and hosted on G2.com.

So far I do not have specific issues right now Review collected by and hosted on G2.com.