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At a Glance
Market Segments
Small-Business (38.8% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
No pricing available
$0 per month
Invoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvocaRingba
Star Rating
(155)4.9 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
$0 per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in call analytics with a strong rating of 9.0 for Call Recording, while Ringba also performs well with a rating of 9.8, indicating that users appreciate the clarity and reliability of call recordings in both platforms.
- Reviewers mention that Ringba's ease of setup is notably higher at 9.3 compared to Invoca's 8.0, suggesting that users find Ringba more user-friendly and quicker to implement, which is crucial for businesses looking to get started without delays.
- G2 users highlight that Ringba offers superior support quality with a score of 9.8, while Invoca follows closely with 9.1. This indicates that users feel more supported and valued when using Ringba, which can be a deciding factor for businesses needing reliable assistance.
- Users on G2 emphasize that Ringba shines in its multi-channel call attribution capabilities, scoring 9.5 compared to Invoca's 8.7. This feature is essential for businesses that require detailed insights into their marketing effectiveness across various channels.
- Reviewers mention that Invoca's machine learning capabilities are rated at 8.5, which is solid, but Ringba's advanced reporting features, rated at 9.6, provide users with deeper insights and analytics, making it a more attractive option for data-driven decision-making.
- Users say that Ringba's local phone number management is rated at 9.7, outperforming Invoca's 8.8, which suggests that businesses looking for effective local presence and customer engagement may prefer Ringba for its superior phone number management features.
Pricing
Entry-Level Pricing
Invoca
No pricing availableFree Trial
Invoca
Free Trial is available
Ringba
Free Trial is available
Ratings
Meets Requirements
8.8
814
9.6
135
Ease of Use
8.4
815
9.3
137
Ease of Setup
8.0
551
9.2
99
Ease of Admin
8.3
536
9.7
98
Quality of Support
9.1
802
9.8
137
Has the product been a good partner in doing business?
9.2
540
9.8
96
Product Direction (% positive)
8.8
800
9.7
134
Features by Category
Call Analytics
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Not enough data
Agent Performance Management
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Not enough data
Generative AI
8.2
22
Not enough data
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Not enough data
Quality Assurance
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Not enough data
Engagement
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Not enough data
Performance
8.9
42
Not enough data
9.1
41
Not enough data
Generative AI
8.2
18
Not enough data
8.6
18
Not enough data
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Not enough data
Reporting
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Generative AI
8.5
8
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.9
302
9.7
106
9.2
328
9.7
110
8.5
200
9.4
88
Tracking
8.7
309
9.3
94
8.9
318
9.4
102
8.7
278
9.5
100
Analytics
9.0
337
9.7
110
9.2
313
9.8
111
8.6
315
9.6
110
8.6
155
8.7
61
Call Routing
8.7
253
9.5
99
8.7
194
9.3
96
8.4
162
9.5
101
Administration
8.5
136
9.0
63
9.1
163
9.6
74
9.2
189
9.6
81
Agentic AI - Inbound Call Tracking
7.8
19
Not enough data
8.5
18
Not enough data
7.3
18
Not enough data
Marketing Operations
8.5
48
Not enough data
9.0
56
Not enough data
8.8
50
Not enough data
9.1
57
Not enough data
8.3
46
Not enough data
8.0
44
Not enough data
Campaign Activity
8.8
58
Not enough data
8.7
62
Not enough data
8.4
51
Not enough data
8.7
55
Not enough data
8.8
50
Not enough data
8.1
48
Not enough data
Agentic AI - Marketing Analytics
6.8
13
Not enough data
7.6
13
Not enough data
6.8
12
Not enough data
Categories
Categories
Shared Categories
Invoca and Ringba are categorized as Inbound Call Tracking
Unique Categories
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Ringba has no unique categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringba
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Marketing and Advertising
45.8%
Insurance
16.3%
Computer Software
4.6%
Information Technology and Services
3.9%
Real Estate
2.6%
Other
26.8%
Alternatives
Discussions
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
What is Ringba used for?
1 Comment
JD
Ringba is a call tracking and analytics platform used to do inbound and transfer call routing to the right call buyers based on metadata provided or...Read more
Ringba has no more discussions with answers
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