Rev.io PSA formerly Tigerpaw One Reviews & Product Details

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

Seller

Rev.io PSA formerly Tigerpaw One

Discussions

Rev.io PSA formerly Tigerpaw One Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Patrick Elliott

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 41 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Rev.io PSA formerly Tigerpaw One Integrations

(1)

Integration information sourced from real user reviews.

Rev.io PSA formerly Tigerpaw One Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Rev.io PSA formerly Tigerpaw One, and what problem is it built to solve?

Rev.io PSA formerly Tigerpaw One is business operations and service-management software that brings customer records, service tickets, dispatch, quoting, and billing workflows into a shared system. Teams use it to organize service work and keep customer and operational information accessible across departments.

What languages does Rev.io PSA formerly Tigerpaw One support?

Rev.io PSA formerly Tigerpaw One supports 1 language: English.

What customer support options does Rev.io PSA formerly Tigerpaw One provide, and how do users find the overall support experience?

Support is available through chat and 24/7 live-representative assistance. The experience can be excellent, with users describing knowledgeable, attentive help, though it can also feel inconsistent, and more difficult technical issues may require repeated follow-up.

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Ethan K.

Technical Services Specialist

Small-Business (50 or fewer emp.)

1/25/2018

"An okay ticketing software"

2/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It was easy to track and create service orders Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

very slow response times, Software would often freeze up during regular use Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

It is a decent ticketing software, but regularly seemed to freeze and caused problems. Navigation of the software wasn't the most intuitive either. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

creating service tickets Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/9/2018

"This is a very industry specific CRM"

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Easy to learn the basics, good with inventory Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Process and reporting is not intuitive. Review collected by and hosted on G2.com.

Matthew B.

Senior Network Engineer at Network Performance, Inc.

Information Technology and Services

Small-Business (50 or fewer emp.)

3/22/2017

"Is there really any perfect CRM application?"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good at scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using Outlook for scheduling) would be a welcomed change. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Make sure to talk to Tigerpaw about your business process to be sure there isn't anything that needs to change to fit into the Tigerpaw ecosystem. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Tigerpaw keeps all employees in sync. It is our daily playbook - it handles all scheduling tasks, and does a good job of it. Without a CRM, your staff won't be on the same page - a central place to track client data, service orders, schedules, and billing is SOOOO important to running a successful business. Review collected by and hosted on G2.com.

David H.

Fundraising Consultant

Fund-Raising

Mid-Market (51-1000 emp.)

10/24/2017

"Sales Rep"

1/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It’s an easy way to keep track of all our notes on our current customers and prospects. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

The organization could be better when searching for notes on customers or prospects. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

You need to know how you want to use it and what functions you need in your organization. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

The business problems we are solving is organization especially from employee to employee Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/6/2018

"Decent program despite flaws"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw is feature rich in workflow and reporting areas. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Bugs we continue to have throughout the years such as ACD reconciliation and email troubles. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Tigerpaw has bugs that seem to show themselves right before a new release is implemented.. basically telling you to resolve the problem you need to upgrade. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

The mobile app allows ease of access we did not have before. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

4/20/2017

"Use Tigerpaw daily for the last 7 years"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I like being able to create invoices in batches. I also like being able to transfer data from Tigerpaw into QuickBooks. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

I don't like not being able to transfer data from Quickbooks into Tigerpaw. I understand that this software is built around a database but I don't like the fact that an invoice that has been issued and posted may change just because a contract has been modified. Once an invoice has been posted, it should remain as it was when it posted for eternity. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

We decided to not continue to pay the Tigerpaw Customer Assurance years ago. They may or may not still have the TCA program. At the time, it was not cost effective to pay the TCA every year. If you do get the TCA, remember that it auto renews so note your calendar 90 days out from the renewal date so a decision can be made as to whether the renewal will be done. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

We have been able to reduce the time spent invoicing customers who have monthly recurring service. Review collected by and hosted on G2.com.

Kimberly P.

Regional Account Manager

Telecommunications

Enterprise (> 1000 emp.)

12/29/2017

"Sales"

1/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Closing the sale. Finding new prospects, meeting new people Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Cold calls repeat Clients, finding the same leads Review collected by and hosted on G2.com.

Bradley P.

Technical Support Analyst

Mid-Market (51-1000 emp.)

1/24/2017

"Good CRM, though a bit dated"

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Lots of different tools available to help provide information for clients and support tickets. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

It is Application and SQL based meaning that the program has to be installed on your computer and accessing it when working from home can be a pain. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Honestly, to my knowledge, there are better tools out there that are far easier to use, web based, and client friendly. Not being an admin, i cannot tell whether or not it is any more cost effective than a better tool. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Support management, client documentation and lists, and time management/tracking. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/31/2017

"outdated"

1.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

The fact that I can hold every customer we've ever had Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

doesn't have accounting abilities that work well with us Review collected by and hosted on G2.com.

Christopher E.

Associate

Retail

Enterprise (> 1000 emp.)

4/13/2016

"Tigerpaw makes for good business planning"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw makes for a good way to keep business invoices in order and make sure that invoices get properly completed in an orderly and timely fashion. Tigerpaw's invoice logging system also makes it easy for me to transfer work between coworkers and transfer tasks that need escalated importance to management. The logging features are great when charging by the hour, and gives a working time for all workers, and lets me know who was the last one to work on it, in case someone drops the ball on an invoice. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

One of the problems with tigerpaw is the employees that use it. If nobody follows through one hundred percent with the program, it will never work for the company. If my coworkers refuse to update invoices and create invoices for clients, we wont charge clients and get our jobs done properly. One of the other problems with it is that it is very cluttered and has a very ancient user interface. It can be complicated to use when it is hard to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Tigerpaw should definitely improve on their user interface, it is extremely archaic and needs to be updated for ease of use. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

The problem in our business is communication between branches. By using Tigerpaw we can effectively redistribute work and reroute problems to the people who can fix them. One of the hardest things to establish between management, tech support, and sales is the communication and who is responsible for what job. Tigerpaw will have us delegate roles between everyone to get the job done. Review collected by and hosted on G2.com.