I like that you can maintain a complete database of all your customers and their accounts indefinitely, which is especially valuable from an archival perspective. You can also generate quotes, reports, lists, and opportunities, track sales, and convert quotes into service orders, so everything stays in one unified system that an entire organization can use. Most of the time it works well and I don’t run into performance issues, and I appreciate being able to open multiple account tabs to view several customer profiles at once. It also places buttons for the main functions across the top of the page, which makes it easy to find the specific information I need within each account. Review collected by and hosted on G2.com.

It took me several months to learn how to use it properly, and even now I’m still discovering new things. There is a lot to learn about this product. Another issue is that it’s very difficult to delete accounts or documentation you’ve created, so mistakes can end up being “stuck” unless you have admin-level access. Also, some functions lock up if someone else is viewing the same information at the same time. Overall, I find it to be a very particular program, and you really have to approach it the way it wants to be approached. Review collected by and hosted on G2.com.

Actually, this was good software, but we had to customize it to our own needs, and we eventually ended up switching to other software. Review collected by and hosted on G2.com.

It didn’t have everything we needed in one place, so we ended up having to use different software across our service departments. Review collected by and hosted on G2.com.

I don't like anything about it which is why I would never recommend it. Review collected by and hosted on G2.com.

Tigerpaw was the worst piece of software I've ever used. Slow, clunky, outdated. Review collected by and hosted on G2.com.

Ease of use. Clear content & customization. Review collected by and hosted on G2.com.

There are no dislikes of this product to report at this time. Review collected by and hosted on G2.com.

runs our telecom business. keeps our tickets, tracks stock, and integrates to Quick Books Review collected by and hosted on G2.com.

Cost is a little high for small companies. Review collected by and hosted on G2.com.

Tigerpaw clearly has a rich history of listening to its client's needs. The features it has and the areas it touches, this product clearly grew to meet the needs of the teams it was supporting. Review collected by and hosted on G2.com.

It is important to note what kinds of teams this product has supported in the past: Copier Companies. Certainly not the only vertical they served but is far and away the one who held the most sway. While Tigerpaw is trying to modernize and expand its reach with the 'One' overhaul, it is not enough to cover the clunky, tacked-on feature list that it totes. Each feature feels added rather than baked in, and that directly translates to how unintuitive the GUI is to get around. It is not optimized related to the human task you are trying to accomplish, rather there is a central basic ticket system and any interaction outside of it requires a winding path to produce results. Much of this might be forgivable if the base ticket system was good, but unfortunately, this part of the program has been untouched all these years and remains as one of the worst pieces of the product. It lacks any of the flexibility or advanced features such as CC'ing additional contacts, dynamic response fields, and a very poor email integration which discourages back-and-forth communication in favor of completely flat text boxes of information. Review collected by and hosted on G2.com.

I have been using this product for over 15 years. I purchased it as a perpetual license and paid support. A few years ago, Tigerpaw decided they wanted to be a SaaS product, which they are not. They forced us into a per-user pricing model and gave us a "loyalty" discount. With the discount applied we were paying more than our typical support but not much more. Two years later, when they send a renewal quote, the pricing is now 3x more. Our company still hosts the application; we maintain the servers, bandwidth, and application in-house. They told me their price was not competitive with the market, and this is why they tripled it. Two months before we need to renew. This is not a SaaS product its old technology they want to sell as a SaaS product. Review collected by and hosted on G2.com.

The product demo is great, but most of the system isn't functional in the way they represent it. The marketing, emailing, etc., doesn't work; every time we try, it crashes the application, so we moved on to a functional marketing tool. Its a clunky product that appears to be fully integrated but you have to click through 10 screens to see the data you are looking for. It is not web-based; you need an RDP application to dial into it remotely. The app for technicians is limited. I would stay as far away from this company as possible or they may extort you by tripling your price as well. Review collected by and hosted on G2.com.

I like the ability to email service orders directly from Tigerpaw. Review collected by and hosted on G2.com.

I dislike the lock feature if someone else has another Service Order open. If that person accidentally has it up on their screen and leaves, you’re unable to edit it. Review collected by and hosted on G2.com.

I love Tigerpaw's people the best. They are truly passionate about bringing you the best product, and making sure that you succeed, whatever it takes. Every interaction I have had with someone has been genuinely amazing: professional, knowledgeable, kind, friendly. In (two) words: Outstanding People. The software? Powerful and robust database. Tigerpaw has many valuable features for every aspect of your business, including sales, service, billing, and integration with accounting apps like SDA, Quickbooks and secure processing like BNG. I love that Tigerpaw values historical data, not allowing us to delete certain critical data. Review collected by and hosted on G2.com.

Reports. We need to be able to make our own queries and create reports that are meaningful to us. The report options in Tigerpaw are limited and not (easily) editable. Review collected by and hosted on G2.com.

Central management. I am a Project Manager so I rely heavily on the Project module of Tigerpaw to oversee, manage, execute, and close out various projects from small to enterprise size clients. Review collected by and hosted on G2.com.

Use and understanding of how to use features i.e. workflow notifications, or task notifications specific to a particular need or requirement. Review collected by and hosted on G2.com.