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# ConnectWise PSA vs Rev.io PSA formerly Tigerpaw One Comparison - What are their main differences?

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ConnectWise PSARev.io PSA formerly...[+ Add Product](#)

Pricing

**ConnectWise PSA**
No pricing available

**Rev.io PSA formerly Tigerpaw One**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**ConnectWise PSA**
$$$$$

**Rev.io PSA formerly Tigerpaw One**
$$$$$

Average Discount

**ConnectWise PSA**
9%

**Rev.io PSA formerly Tigerpaw One**
Not enough reviews yet

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Time to Implement

**ConnectWise PSA** 6 months
Based on 100 responses

**Rev.io PSA formerly Tigerpaw One** 6 months
Based on 100 responses

Return on Investment

**ConnectWise PSA** 6 months
Based on 100 responses

**Rev.io PSA formerly Tigerpaw One** 6 months
Based on 100 responses

 ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")

 ![Rev.io PSA formerly Tigerpaw One](https://images.g2crowd.com/uploads/product/hd_favicon/1540221471/tigerpaw-one.SVG "Rev.io PSA formerly Tigerpaw One")

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**Pros & Cons**
from reviews

**ConnectWise PSA**

Ease of Use (36)

Integration (21)

Learning Curve (24)

Poor Customer Support (16)

**Rev.io PSA formerly Tigerpaw One**

Easy Tracking (1)

Integration (1)

Expensive (1)

Integrations

**ConnectWise PSA**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7529e5e0a51dfa722d00aa6435bf11f/connectwise-automate.png "Product Avatar Image")

ConnectWise Automate

](https://www.g2.com/products/connectwise-automate/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7529e5e0a51dfa722d00aa6435bf11f/connectwise-cpq.png "Product Avatar Image")

ConnectWise CPQ

](https://www.g2.com/products/connectwise-cpq/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image")

Datto RMM

](https://www.g2.com/products/datto-rmm/reviews)[
View all
](https://www.g2.com/products/connectwise-psa/integrations)

**Rev.io PSA formerly Tigerpaw One**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7529e5e0a51dfa722d00aa6435bf11f/connectwise-psa.png "Product Avatar Image")

ConnectWise PSA

](https://www.g2.com/products/connectwise-psa/reviews)[
View all
](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/integrations)

Screenshots

**ConnectWise PSA**
 ![ConnectWise PSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66950/Today-Screen.png)

**Rev.io PSA formerly Tigerpaw One**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**ConnectWise PSA**

**8.4** /10

Based on 495 responses

**Rev.io PSA formerly Tigerpaw One**

**7.1** /10

Based on 39 responses

Ease of Use

**ConnectWise PSA**

**7.4** /10

Based on 503 responses

**Rev.io PSA formerly Tigerpaw One**

**6.1** /10

Based on 39 responses

Ease of Setup

**ConnectWise PSA**

**6.6** /10

Based on 272 responses

**Rev.io PSA formerly Tigerpaw One**

**5.6** /10

Based on 17 responses

Ease of Admin

**ConnectWise PSA**

**7.4** /10

Based on 251 responses

**Rev.io PSA formerly Tigerpaw One**

**6.8** /10

Based on 17 responses

Quality of Support

**ConnectWise PSA**

**7.4** /10

Based on 462 responses

**Rev.io PSA formerly Tigerpaw One**

**6.8** /10

Based on 37 responses

Has the product been a good partner in doing business?

**ConnectWise PSA**

**7.6** /10

Based on 247 responses

**Rev.io PSA formerly Tigerpaw One**

**7.2** /10

Based on 17 responses

Product Direction (% positive)

**ConnectWise PSA**

**7.1** /10

Based on 486 responses

**Rev.io PSA formerly Tigerpaw One**

**4.8** /10

Based on 38 responses

**Features**
ratings from reviews

CRM

**7.3** /10

Based on 169 responses

Not enough data

Business Intelligence

**9.5** /10

Based on 9 responses

Not enough data

Data Visualization

**9.5** /10

Based on 9 responses

Not enough data

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Help Desk

**7.3** /10

Based on 270 responses

Not enough data

Professional Services Automation

**6.4** /10

Based on 53 responses

Not enough data

Enterprise Feedback Management

**9.4** /10

Based on 18 responses

Not enough data

Service Desk

**6.3** /10

Based on 12 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
66.0%

Mid-Market(51-1000 emp.)
28.2%

Enterprise(\> 1000 emp.)
5.8%

Small-Business(50 or fewer emp.)
66.0%

Mid-Market(51-1000 emp.)
28.2%

Enterprise(\> 1000 emp.)
5.8%

Small-Business(50 or fewer emp.)
78.0%

Mid-Market(51-1000 emp.)
14.6%

Enterprise(\> 1000 emp.)
7.3%

Small-Business(50 or fewer emp.)
78.0%

Mid-Market(51-1000 emp.)
14.6%

Enterprise(\> 1000 emp.)
7.3%

**Reviewers' Industry**

[![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews)
ConnectWise PSA

Information Technology and Services
60.6%

Computer & Network Security
8.4%

Computer Networking
5.0%

Computer Software
3.9%

Telecommunications
3.2%

Other
18.8%

[![Rev.io PSA formerly Tigerpaw One](https://images.g2crowd.com/uploads/product/hd_favicon/1540221471/tigerpaw-one.SVG "Rev.io PSA formerly Tigerpaw One")](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews)
Rev.io PSA formerly Tigerpaw One

Telecommunications
39.0%

Information Technology and Services
26.8%

Construction
4.9%

Computer Software
4.9%

Computer & Network Security
4.9%

Other
19.5%

Alternatives

**ConnectWise PSA Alternatives**

 ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")

[
Autotask
](/products/autotask/reviews)

 ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo")

[
Accelo
](/products/accelo/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

**Rev.io PSA formerly Tigerpaw One Alternatives**

 ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")

[
Autotask
](/products/autotask/reviews)

 ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo")

[
Accelo
](/products/accelo/reviews)

 ![Vtiger All-In-One CRM](https://images.g2crowd.com/uploads/product/hd_favicon/a2d86d62568770fda034ac56c6e7b87b/vtiger-all-in-one-crm.svg "Vtiger All-In-One CRM")

[
Vtiger All-In-One CRM
](/products/vtiger-all-in-one-crm/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

## ConnectWise PSA vs Rev.io PSA formerly... FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between ConnectWise PSA vs Rev.io PSA formerly...?

ConnectWise PSA stands out for its higher reviewer satisfaction, broader feature set, and stronger support scores compared to Rev.io PSA formerly Tigerpaw One.

| [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | [Rev.io PSA formerly...](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews) |
| --- | --- |
| 4.0/5 (583 reviews) | 3.2/5 (42 reviews) |
| Small-Business | Small-Business |
| 6.6 | 5.6 |
| 7.5 | 6.8 |
| Ease of Use (36 all-time mentions) | Easy Tracking (recent reviews) |

### How do the pricing models of ConnectWise PSA and Rev.io PSA formerly... compare?

ConnectWise PSA is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Rev.io PSA formerly Tigerpaw One.

- **ConnectWise PSA:** In recent reviews, several buyers highlight that the platform delivers strong value for its comprehensive features and automation, despite a higher price point.
- **Rev.io PSA formerly...:** Recent reviewers describe the product as expensive for small companies, with some switching away due to cost increases and dissatisfaction with the value received.

### What are the best alternatives to ConnectWise PSA and Rev.io PSA formerly...?

The top 3 alternatives to ConnectWise PSA and Rev.io PSA formerly Tigerpaw One are Autotask, Accelo, and ManageEngine.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | 4.0/5 (583 reviews) | Small-Business | Comprehensive features for the price | Ease of Use (36 all-time mentions) |
| [Rev.io PSA formerly...](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews) | 3.2/5 (42 reviews) | Small-Business | Described as expensive for small companies | Easy Tracking (recent reviews) |
| [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | — | — |
| [Accelo](https://www.g2.com/products/accelo/reviews) | 4.3/5 (685 reviews) | Small-Business | — | — |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — |

### Which Help Desk features should I prioritize when comparing ConnectWise PSA and Rev.io PSA formerly...?

Buyers comparing ConnectWise PSA and Rev.io PSA formerly Tigerpaw One should prioritize ticketing and workflow automation, integrations, reporting, customization, and ease of use.

- **Ticketing and Workflow Automation:** ConnectWise PSA is cited for its robust ticketing and automation features (15 all-time mentions for feature richness); Rev.io PSA formerly... is noted for easy tracking in recent reviews.
- **Integrations:** ConnectWise PSA has 21 all-time mentions for integration and 16 for integrations; Rev.io PSA formerly... is mentioned for integration in recent reviews.
- **Reporting:** Reporting is the most frequently mentioned feature across both products, with ConnectWise PSA receiving positive feedback for dashboarding and reporting.
- **Customization:** ConnectWise PSA is highlighted for customizability (10 all-time mentions); Rev.io PSA formerly... is described as requiring customization to meet needs.
- **Ease of Use:** ConnectWise PSA has 36 all-time mentions for ease of use; Rev.io PSA formerly... is rated lower on ease of use (6.1 vs. 7.4 for ConnectWise PSA).

### What are the pros and cons of ConnectWise PSA vs Rev.io PSA formerly...?

ConnectWise PSA's headline strength is its comprehensive feature set and integrations, while Rev.io PSA formerly Tigerpaw One is noted for easy tracking but faces trade-offs in usability and value.

- **ConnectWise PSA strengths:** Comprehensive features (10 all-time mentions), ease of use (36 all-time mentions), strong integration capabilities (21 all-time mentions), and high customizability (10 all-time mentions).
- **ConnectWise PSA trade-offs:** Steep learning curve (24 all-time mentions), complex usability (15 all-time mentions), and some reviewers cite slow performance (10 all-time mentions) and support challenges (16 all-time mentions for poor customer support).
- **Rev.io PSA formerly... strengths:** Easy tracking and organization in recent reviews, and integration with QuickBooks and other tools mentioned in older reviews.
- **Rev.io PSA formerly... trade-offs:** Lower ease of use (6.1), described as expensive for small companies, outdated interface, and reviewers cite a need for customization and challenges with reporting and integrations.

### Is ConnectWise PSA or Rev.io PSA formerly... better for small businesses?

ConnectWise PSA is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **ConnectWise PSA:** Largest segment is Small-Business; reviewers highlight ease of use, strong integrations, and comprehensive features as benefits for small teams.
- **Rev.io PSA formerly...:** Largest segment is Small-Business; reviewers note the product is expensive for small companies and cite usability challenges.

### Which Help Desk platform has better integrations?

ConnectWise PSA is favored by reviewers for integrations, with significantly more positive mentions than Rev.io PSA formerly Tigerpaw One.

- **ConnectWise PSA:** Integration is cited in 21 all-time reviews, integrations in 16, and easy integrations in 10; reviewers mention integrations with RMM, phone systems, accounting packages, and Outlook.
- **Rev.io PSA formerly...:** Integration is mentioned in recent reviews, with QuickBooks integration specifically cited, but with fewer positive mentions and some challenges noted.

### How do ConnectWise PSA and Rev.io PSA formerly... compare on customer support?

ConnectWise PSA scores higher on Quality of Support (7.5 vs. 6.8), a material difference indicating stronger reviewer satisfaction with support.

- **ConnectWise PSA:** Reviewers frequently cite responsive support and helpful resources, though some mention slow response times and inconsistent experiences.
- **Rev.io PSA formerly...:** Support is described as adequate in some reviews, but others note challenges with responsiveness and effectiveness, especially for complex issues.

### Which is easier to implement, ConnectWise PSA or Rev.io PSA formerly...?

ConnectWise PSA is rated higher for Ease of Setup (6.6 vs. 5.6), indicating a smoother implementation experience for most reviewers.

- **ConnectWise PSA:** Many reviewers describe the setup as straightforward when following best practices, though the learning curve is noted; several recommend using a consultant for optimal results.
- **Rev.io PSA formerly...:** Reviewers report a longer learning curve and more complex setup, with some citing challenges in configuring the system to meet their needs.

### Which product has better Reporting?

ConnectWise PSA is favored for Reporting, with more positive reviewer sentiment and higher mention counts than Rev.io PSA formerly Tigerpaw One.

- **ConnectWise PSA:** Reporting and dashboarding are frequently cited as strengths in recent reviews, with positive feedback on operational visibility and reporting features.
- **Rev.io PSA formerly...:** Reviewers note challenges with reporting, describing it as less intuitive and less customizable, with some expressing a need for more flexible reporting options.