--- title: Retention.com Reviews meta\_title: 'Retention.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 123 reviews by the users' company size, role or industry to find out how Retention.com works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 123 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Retention.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. [(8 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226124&qs=pros-and-cons#reviews) Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. [(8 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226046&qs=pros-and-cons#reviews) Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226738&qs=pros-and-cons#reviews) Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227214&qs=pros-and-cons#reviews) Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1225857&qs=pros-and-cons#reviews) Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. [(4 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227094&qs=pros-and-cons#reviews) Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. [(2 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226594&qs=pros-and-cons#reviews) Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. [(2 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516285&qs=pros-and-cons#reviews) Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. [(1 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516296&qs=pros-and-cons#reviews) Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. [(1 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516321&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Retention.com ##### 1. Ease of Use Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. [ See 8 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226124&qs=pros-and-cons#reviews) See Related User Reviews ![Kai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai S.") KS Kai S. 3.5/5 "Effortless User Experience with Handy Integrations" What do you like about Retention.com? I find Retention.com easy to use, which I really appreciate. I like the LinkedIn integration because it makes finding people a lot easier for me. The ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ##### 2. Easy Setup Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. [ See 8 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226046&qs=pros-and-cons#reviews) See Related User Reviews ![Kai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai S.") KS Kai S. 3.5/5 "Effortless User Experience with Handy Integrations" What do you like about Retention.com? I find Retention.com easy to use, which I really appreciate. I like the LinkedIn integration because it makes finding people a lot easier for me. The ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ##### 3. Easy Implementation Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226738&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Outreach with Data-Driven Signals" What do you like about Retention.com? I find Retention.com's data aspect really valuable. We don't send through Retention.com but receive data from it, which majorly helps with our outreac ![Weronika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weronika N.") WN Weronika N. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Lead Generation with Speed" What do you like about Retention.com? I like the speed at which I can turn website traffic into usable data and drive revenue. Setting up Retention.com was super easy, and it offers a more ##### 4. Effective Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227214&qs=pros-and-cons#reviews) See Related User Reviews ![Weronika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weronika N.") WN Weronika N. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Lead Generation with Speed" What do you like about Retention.com? I like the speed at which I can turn website traffic into usable data and drive revenue. Setting up Retention.com was super easy, and it offers a more ![Tom H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom H.") TH Tom H. Small-Business (50 or fewer emp.) 2.5/5 "Contact Quality Varies, and Pricing Feels High Without Consistent Results" What do you like about Retention.com? Retention.com makes it easier to identify some anonymous website visitors without relying entirely on form fills. Setup is relatively straightforward, ##### 5. Revenue Growth Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1225857&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Outreach with Data-Driven Signals" What do you like about Retention.com? I find Retention.com's data aspect really valuable. We don't send through Retention.com but receive data from it, which majorly helps with our outreac ### 5 Cons or Disadvantages of Retention.com ##### 1. Lead Quality Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. [ See 4 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227094&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you dislike about Retention.com? Sometimes contact quality is inconsistent. ![Tom H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom H.") TH Tom H. Small-Business (50 or fewer emp.) 2.5/5 "Contact Quality Varies, and Pricing Feels High Without Consistent Results" What do you dislike about Retention.com? The quality and usefulness of the contacts can vary depending on traffic source and industry. Not every identified contact is relevant or usable, so a ##### 2. Email Issues Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. [ See 2 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Really helpful for growing my email list!!" What do you dislike about Retention.com? The email quality might not be the best. ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ##### 3. Poor Customer Support Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. [ See 2 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516285&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ##### 4. Contact Management Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. [ See 1 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516296&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you dislike about Retention.com? Sometimes contact quality is inconsistent. ##### 5. Data Limitations Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. [ See 1 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516321&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ## Top-Rated Alternatives [ ![Klaviyo](https://images.g2crowd.com/uploads/product/hd_favicon/b6df098261e7029181e27856a1b3934b/klaviyo.svg "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Listrak](https://images.g2crowd.com/uploads/product/hd_favicon/48ea104dd8402031a82d0f209c7dee22/listrak.svg "Listrak") Listrak 4.5/5(306) ](https://www.g2.com/products/listrak/reviews) [ ![Customers.ai](https://images.g2crowd.com/uploads/product/hd_favicon/d13e640c74221877c47e7e5b4b8e6e4d/customers-ai.svg "Customers.ai") Customers.ai 4.8/5(429) ](https://www.g2.com/products/customers-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/retention-com/competitors/alternatives) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 9/29/2021 "So far, a valuable tool for understanding and engaging our natural audience." 4.5/5 What do you like best about Retention.com? I was skeptical when I saw the original ads for this product, but my counterparts in similar organizations spoke highly of it, and that got me excited to try it. What I like about GetEmails is that you are seeing a pretty good sampling of who is already consuming your content and then getting an opportunity to make an additional ask of them that wouldn't otherwise happen. To me, this is a lot more helpful and has a better ROI than going after conversions that might be interested in a single campaign but aren't already seeking out your content organically. Review collected by and hosted on G2.com. What do you dislike about Retention.com? It's a tough adjustment to have the good problem of a wealth of new subscribers. If you have a well-visited website, naturally you're going to scoop up some leads that you'll never have any real shot at converting. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? It gives our team the chance to build more organic, one-on-one relationships with people in our audience who are aware of our offerings or the problems we solve, but might not have tried reaching out to us personally for a solution. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Maurice S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maurice S.") MS Maurice S. Marketing Head Small-Business (50 or fewer emp.) 8/1/2021 "I Get Subscribers at a Fraction of the Cost For a Single PPC Click" 5/5 What do you like best about Retention.com? What I like most about GetEmails is building a highly targeted email list from a retargeting pixel. You don't have to additional ad costs advertising on Facebook or Google to your retargeting list. With GetEmails, they will retarget your website visitors in real-time and add up to 35% of them as subscribers. I have personally added over 150 subscribers from only 500 visitors to my website. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Right now, I cannot think of anything that I've seen with GetEmails that has been an issue. So far, everything has worked well. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? No problems. I've added over 150 subscribers to my list at $0.48 per subscriber. Review collected by and hosted on G2.com. Show More 8/1/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 10/8/2021 "Great lead gen opportunity!" 4/5 What do you like best about Retention.com? This platform provides a different but effective lead gen tactic for us! We are able to capture emails from site visitors and target them with specific emails that align with where they are in the customer journey. Review collected by and hosted on G2.com. What do you dislike about Retention.com? The technical work prior to launch was a little difficult, but the GetEmails teams was very helpful and responsive every step of the way. It's also a little hit or miss whether these contacts will engage or convert. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We're able to capture emails from an audience that was previously untapped. It allows us to great our email list and possibly convert these site visitors into purchasers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![RTSleepWorld D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RTSleepWorld D.") RD RTSleepWorld D. Director - Philadelphia Sleep Conference Small-Business (50 or fewer emp.) 10/19/2020 "Essential to Building Your Email List" 5/5 What do you like best about Retention.com? I have been a GetEmails customer from day one. We have steadily grown our list using GetEmails. It's an automatic, easy, passive way to grow your list with interested users that have actually visited your site. I get excited every day when the email comes in telling me how many new subscribers GetEmails has added that day. The pricing is excellent. Review collected by and hosted on G2.com. What do you dislike about Retention.com? There is nothing I dislike about GetEmails. Review collected by and hosted on G2.com. Recommendations to others considering Retention.com: This is a no-brainer. Add this to your site and watch your list grow with no effort. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? Growing my subscriber base. Review collected by and hosted on G2.com. Show More 4/19/2022 Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 7/27/2021 "Awesome Tool!" 5/5 What do you like best about Retention.com? I get the ability to reach out and touch our prospective clients who are just browsing. The real time integration into our email platform makes getting a touch point to that prospect extremely timely. We also review the emails regularly and have found that large prospective customers who were researching us and were able to better target our prospecting and make it seems like a coincidence that were cold calling a day or two after they were on our website has been GREAT! Review collected by and hosted on G2.com. What do you dislike about Retention.com? we don't have enough visitors to our website to really make this thing hum!! I don't have any complaints. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? Prospecting & Lead Generation - turning cold web traffic into warm traffic and opportunities that seem serendipitous Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/7/2021 "Increases our ability to help others." 4.5/5 What do you like best about Retention.com? I have a much larger reach and email list because of GetEmails. I'm capturing the emails of people who come to my site, and in turn, we can help them find what they are looking for proactively. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Sometimes that names don't match the email. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? I have a much larger reach and email list because of GetEmails. I'm capturing the emails of people who come to my site, and in turn, we can help them find what they are looking for proactively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marissa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa M.") MM Marissa M. Founder Small-Business (50 or fewer emp.) 7/23/2021 "An easy way to capture leads" 4/5 What do you like best about Retention.com? the automation is wonderful, I can capture leads without taking time out of my day Review collected by and hosted on G2.com. What do you dislike about Retention.com? I question the quality of the leads. Despite our great welcome flow for new subscribers, I do not see these emails convert into sales. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? I appreciate getting the leads automatically, which enables me to re-target them via both email and facebook ads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JW John W. Executive Director Small-Business (50 or fewer emp.) 4/22/2021 "One of the best tools for any ecommerce business" 5/5 What do you like best about Retention.com? I've been using GetEmails for well over a year now and can't say anything but positive things about my experience. We've reduced customer acquisition costs tremendously and helped grow our clients' email database by over 200%. The staff and support team is excellent, and I have to give a massive shout-out to Anne as she's been an angel helping me fix some minor issues with integrations. Review collected by and hosted on G2.com. What do you dislike about Retention.com? There's nothing to dislike about GE. The software works great, and you'll get results if you put in the work. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We are lowering CACs, building email lists faster, and re-targeting anonymous website visitors automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 8/14/2021 "Wish I knew about GetEmails Sooner" 5/5 What do you like best about Retention.com? The ROI is fantastic and it wasn't very difficult to set up. The team at GetEmails was very helpful and was there for us along the way. Review collected by and hosted on G2.com. What do you dislike about Retention.com? I would like a more robust reporting feature. Right now, there is only a weekly and monthly view. Review collected by and hosted on G2.com. Recommendations to others considering Retention.com: The sooner you get the service, the sooner you'll see results. You'll also gain more customers Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We are locating customers that we may have otherwise lost. Review collected by and hosted on G2.com. Show More 8/17/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 9/24/2021 "Very good customer service." 4/5 What do you like best about Retention.com? I like Getemails' customer service and support and the opportunity to be guided through the integration process and the setup of the flows. The tool seems to be running well and seems to have a good return on investment. Review collected by and hosted on G2.com. What do you dislike about Retention.com? The initial coding for the tracking wasn't as easy and straightforward and we had to do more than a few back and forth with our web development agency. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We are retargeting customers that have visited our website and we see conversions happening. Review collected by and hosted on G2.com. 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