--- title: Retention.com Reviews meta\_title: 'Retention.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 123 reviews by the users' company size, role or industry to find out how Retention.com works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 123 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Retention.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. [(8 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226124&qs=pros-and-cons#reviews) Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. [(8 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226046&qs=pros-and-cons#reviews) Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226738&qs=pros-and-cons#reviews) Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227214&qs=pros-and-cons#reviews) Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. [(5 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1225857&qs=pros-and-cons#reviews) Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. [(4 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227094&qs=pros-and-cons#reviews) Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. [(2 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226594&qs=pros-and-cons#reviews) Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. [(2 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516285&qs=pros-and-cons#reviews) Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. [(1 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516296&qs=pros-and-cons#reviews) Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. [(1 mentions)](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516321&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Retention.com ##### 1. Ease of Use Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. [ See 8 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226124&qs=pros-and-cons#reviews) See Related User Reviews ![Kai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai S.") KS Kai S. 3.5/5 "Effortless User Experience with Handy Integrations" What do you like about Retention.com? I find Retention.com easy to use, which I really appreciate. I like the LinkedIn integration because it makes finding people a lot easier for me. The ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ##### 2. Easy Setup Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. [ See 8 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226046&qs=pros-and-cons#reviews) See Related User Reviews ![Kai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai S.") KS Kai S. 3.5/5 "Effortless User Experience with Handy Integrations" What do you like about Retention.com? I find Retention.com easy to use, which I really appreciate. I like the LinkedIn integration because it makes finding people a lot easier for me. The ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ##### 3. Easy Implementation Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226738&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Outreach with Data-Driven Signals" What do you like about Retention.com? I find Retention.com's data aspect really valuable. We don't send through Retention.com but receive data from it, which majorly helps with our outreac ![Weronika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weronika N.") WN Weronika N. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Lead Generation with Speed" What do you like about Retention.com? I like the speed at which I can turn website traffic into usable data and drive revenue. Setting up Retention.com was super easy, and it offers a more ##### 4. Effective Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227214&qs=pros-and-cons#reviews) See Related User Reviews ![Weronika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weronika N.") WN Weronika N. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Lead Generation with Speed" What do you like about Retention.com? I like the speed at which I can turn website traffic into usable data and drive revenue. Setting up Retention.com was super easy, and it offers a more ![Tom H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom H.") TH Tom H. Small-Business (50 or fewer emp.) 2.5/5 "Contact Quality Varies, and Pricing Feels High Without Consistent Results" What do you like about Retention.com? Retention.com makes it easier to identify some anonymous website visitors without relying entirely on form fills. Setup is relatively straightforward, ##### 5. Revenue Growth Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. [ See 5 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1225857&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you like about Retention.com? I use Retention.com mostly for e-commerce and keeping track of visitors. With it, I don't miss out on more revenue from people who almost buy. I like ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Outreach with Data-Driven Signals" What do you like about Retention.com? I find Retention.com's data aspect really valuable. We don't send through Retention.com but receive data from it, which majorly helps with our outreac ### 5 Cons or Disadvantages of Retention.com ##### 1. Lead Quality Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. [ See 4 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1227094&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you dislike about Retention.com? Sometimes contact quality is inconsistent. ![Tom H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom H.") TH Tom H. Small-Business (50 or fewer emp.) 2.5/5 "Contact Quality Varies, and Pricing Feels High Without Consistent Results" What do you dislike about Retention.com? The quality and usefulness of the contacts can vary depending on traffic source and industry. Not every identified contact is relevant or usable, so a ##### 2. Email Issues Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. [ See 2 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=1226594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Really helpful for growing my email list!!" What do you dislike about Retention.com? The email quality might not be the best. ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ##### 3. Poor Customer Support Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. [ See 2 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516285&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ##### 4. Contact Management Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. [ See 1 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516296&qs=pros-and-cons#reviews) See Related User Reviews ![Adrianna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna N.") AN Adrianna N. 4.5/5 "Smooth Integration, Boosts E-commerce Revenue" What do you dislike about Retention.com? Sometimes contact quality is inconsistent. ##### 5. Data Limitations Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. [ See 1 mentions ](https://www.g2.com/products/retention-com/reviews?filters%5Bsentiment_snippet%5D=2516321&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Small-Business (50 or fewer emp.) 4.5/5 "Solid lift in email revenue" What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds th ## Top-Rated Alternatives [ ![Klaviyo](https://images.g2crowd.com/uploads/product/hd_favicon/b6df098261e7029181e27856a1b3934b/klaviyo.svg "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Listrak](https://images.g2crowd.com/uploads/product/hd_favicon/48ea104dd8402031a82d0f209c7dee22/listrak.svg "Listrak") Listrak 4.5/5(306) ](https://www.g2.com/products/listrak/reviews) [ ![Customers.ai](https://images.g2crowd.com/uploads/product/hd_favicon/d13e640c74221877c47e7e5b4b8e6e4d/customers-ai.svg "Customers.ai") Customers.ai 4.8/5(429) ](https://www.g2.com/products/customers-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/retention-com/competitors/alternatives) ![Weronika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weronika N.") WN Weronika N. Freelance Marketing and Sales Consulting Small-Business (50 or fewer emp.) 1/21/2026 "Effortless Lead Generation with Speed" 5/5 What do you like best about Retention.com? I like the speed at which I can turn website traffic into usable data and drive revenue. Setting up Retention.com was super easy, and it offers a more effective solution for on-site data, which is why we switched to it. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Reporting on downstream engagement would be nice. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? I use Retention.com to grow email lists by identifying anonymous website visitors, quickly converting traffic into usable data and driving revenue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai S.") KS Kai S. Digital Marketing Freelancer 1/24/2026 "Effortless User Experience with Handy Integrations" 3.5/5 What do you like best about Retention.com? I find Retention.com easy to use, which I really appreciate. I like the LinkedIn integration because it makes finding people a lot easier for me. The initial setup was pretty straightforward, and I primarily use it with LinkedIn and HubSpot. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Nothing to add Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? Retention.com makes customer retention easier and has helpful LinkedIn integration for finding people. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Chief Marketing Officer Small-Business (50 or fewer emp.) 9/27/2024 "Solid lift in email revenue" 4.5/5 What do you like best about Retention.com? Our ecommerce business has been using Retention.com for nearly 6 months. The setup/implementation was pretty seamless. We've been most impressed with the "reclaim" campaigns (ie. they duplicate our abandon cart, abandon checkout, browse abandonment flows in Klaviyo and send them to subscribers who may have been missed by our normal Klaviyo flows). Since getting everything setup, we've seen a 5.1x ROI, which we're very pleased with. Review collected by and hosted on G2.com. What do you dislike about Retention.com? We use both the "reclaim" and "grow" tools through retention (reclaim helps us recover existing customers, grow helps capture new contacts and adds them to our email list). The "grow" tool has added approximately 20k new contacts to our email list since launching it 6 months ago. However, we have noticed that these grow contacts aren't as qualified/engaged as our normal subscribers. The addition of these new contacts hasn't had a noticeable impact on our email revenue. I'm sure with some more work on our end we can figure out how to improve that though. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We chose Retention.com for two reasons: 1) to reclaim existing email subscribers/customers and 2) to grow our email list. Retention's reclaim and growth tools have done their jobs in both instances. We've seen a solid lift in email revenue from existing email subscribers/customers via the reclaim flows. We've nearly doubled our list size with their "grow" tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Mitch W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitch W.") MW Mitch W. Head of Marketing Small-Business (50 or fewer emp.) 7/31/2024 "Serious ROI in both revenue and list growth." 5/5 What do you like best about Retention.com? Onboarding is great; they set things up from the start, which is very helpful as I am part of a small team. They get the flows created and optimized and create the proper lists within Klaviyo. communication is great through out the entire process. I wouldn't call it a set it and forget solution, but it's not far from it. Installing the tool was pretty simple, and we saw a positive ROI in the first week. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Had some pricing issues in terms of onboarding at one price and then needing to upgrade less than 60 days later, but it was actually a positive in the end. Even after changing our plan, we maintained a very healthy ROI. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? Capturing engaged users who most likely visit via paid channels. This tool has really helped us stabilize our blended ROAS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/31/2024 "More contacts to email" 4/5 What do you like best about Retention.com? Great at catching people who get missed from our eCommerce/Mailing Integration Tools, so we know more people who visit our site, and can email more contacts. Abandoned Cart Flows are the most clicked flows, so emailing more people is great. On the daily, once set up the tool runs by itself. No need to make very many changes. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Implementation was a bit challenging, because we wanted to make sure we were not double sending our Abandoned Cart Flows or any other emails. Our implementation specialist did not fully understand our mailing integration logic, and so our team had to double check everything and correct some mistakes that our implementation specialist had made. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? There's a lot of people who bounce from our site and we are unable to identify them, Retention is able to find who they are and if they are already in our system, allow us to send them marketing emails. We've already received thousands of these contacts that we are able to email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ZH Zac H. Customer Experience & Marketing Manager Small-Business (50 or fewer emp.) 7/31/2024 "Excellent experience" 5/5 What do you like best about Retention.com? Retention has been a great resource since we have began with them. We've generated a 6.8x lift in the short time we've been working together. The support is fantastic as well. The ease of use combined with the support makes this a no brainer. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Not much to not like. All works so smoothly that you can nearly set it and forget it. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We simply needed to gain more out of those who come to our site. Retention has done that for us very well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/10/2025 "Really helpful for growing my email list!!" 5/5 What do you like best about Retention.com? Definitely the ability to capture emails from anonymous website visitors, huge game changer Review collected by and hosted on G2.com. What do you dislike about Retention.com? The email quality might not be the best. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? It has has helped me grow my email list faster and reach potential customers I would have otherwise lost and also it allows me to send targeted emails to visitors who didn’t take action while saving me lots of time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/31/2024 "Easy and Impactful" 5/5 What do you like best about Retention.com? We have seen a significant impact for our lead acquisition efforts by using Retention.com. It is very simple to setup and has shown immediate results. The user interface is very intuitive and is easy to navigate. Customer support is very helpful and I always get a quick reply. Review collected by and hosted on G2.com. What do you dislike about Retention.com? The only thing of concern with Retention.com is the impact to deliverability. They have improved by running additional filters, but it is something we continuously monitor. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We use Retention.com to identify anonymous visitors on our website that allows us to contact potential customers. It has been very beneficial to us and consistently produces a positive ROI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/9/2024 "Honest opinion" 0/5 What do you like best about Retention.com? It's cool that you can capture user info from everyone that comes to the site Review collected by and hosted on G2.com. What do you dislike about Retention.com? The dishonesty with their UX on the dashboard is troubling. They have this big green box that displays an outrageously high ROI (ours said it was 20x ROI), and when we dove into the actual numbers, they were super inflated. Retention attributes any customer who goes to your site and purchases but just so happens to be in their data base as retention revenue, even when retention never sent them an email or made any contact through their software. these customers all came from ads or other touch points in our funnel but retention still attributes the revenue to their involvement. That's just a flat-out lie. I get it, you need your customers to see a return, but come on, don't mislead people. Our own CSM told us to ignore all those numbers because they are misleading and just focus on a few. Or, if I want true accurate attribution, I had to go through all my Klaviyo contacts and do all the math myself, leaving me blind unless I spent hours trying to figure out if we were actually making anything with the software. The second issue we encountered is the spam complaint, which they are upfront and honest about, but it's just too high, at least for our company. Maybe it works for others, and I'm sure it does, but long term, this would never be a good solution. The whole idea of collecting consumer information from people who didn't first party consent to you having their info is sketchy and not worth it in my eyes. It's only a matter of time before more laws are put in place to shut down this type of business model, unfortunately. Does retention work? I don't know, probably for the right company. As an email marketer I wouldn't recommend it though, regardless of the industry . You're just going to cause more issues in the long run trying to repair your deliverabilty issues. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? Honestly couldn't tell ya, They've never went over any solutions to the problems that were faced mostly just accepted that these were common issues that were expressed to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roman B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman B.") RB Roman B. Digital Marketing Manager Small-Business (50 or fewer emp.) 3/6/2024 "Retention.com is a No Brainer" 5/5 What do you like best about Retention.com? It's an easy software to set up and integrate that immediately starts generating incremental revenue from your email + SMS channels. Their support is great and super helpful, and it's been a pleasure working with their team. Review collected by and hosted on G2.com. What do you dislike about Retention.com? Getting granular revenue reporting for some of the products they offer (Grow) isn't as granular as I'd like it to be, but I know they're working on better revenue performance tracking. Review collected by and hosted on G2.com. What problems is Retention.com solving and how is that benefiting you? We're able to identify, capture, and communicate with customers and prospective customers that we otherwise wouldn't be able to. It allows us to send more triggered, personalized messages through email + SMS which has driven significant incremental revenue for our business. Review collected by and hosted on G2.com. 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