--- title: Retention.com Reviews meta_title: 'Retention.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Retention.com works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 123 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Retention.com Reviews **Vendor:** Retention.com **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 123 ## About Retention.com 10x Your Email List with Retention.com 95% of visitors leave your website without ever filling out a form.That's not just lost traffic, it's lost revenue sitting that you wouldn't be able to reach. Until now. Retention.com identifies up to 40% of your anonymous website visitors and delivers verified, deliverable email addresses straight to your email provider, even if the contact never fills out a form, subscribes to a pop-up, or creates an account. That means the shoppers who browsed your best sellers, added items to their cart, or spent time on your landing pages can now enter your email flows automatically. No more relying solely on opt-in forms and discount pop-ups to grow your list. Retention.com works alongside your existing acquisition strategy to unlock a massive pool of contacts you were previously invisible to. The result is faster list growth, higher-intent audiences, and more revenue per send. Getting started is simple. Retention.com integrates directly with your existing email platform, so new contacts flow into your welcome series, abandonment sequences, and promotional campaigns from day one. There's no complex setup, no engineering resources required, and no disruption to your current workflows. Trusted by 1,500+ brands including Manscaped, Living Spaces, Spanx, and Mejuri, Retention.com is the fastest way to scale your email list with real, marketable contacts. If you're serious about email list growth, stop leaving subscribers on the table and start turning your anonymous traffic into your most profitable channel. ## Retention.com Pros & Cons **What users like:** - Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. (8 reviews) - Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. (8 reviews) - Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. (5 reviews) - Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. (5 reviews) - Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. (5 reviews) - Users appreciate the **easy integrations** with Klaviyo, enhancing their email marketing efforts with minimal ongoing adjustments. (3 reviews) - Users highlight the **efficiency of email capture** from anonymous visitors, significantly boosting engagement and revenue. (3 reviews) - Helpful (3 reviews) - Integrations (3 reviews) - Platform Integration (3 reviews) **What users dislike:** - Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. (4 reviews) - Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. (2 reviews) - Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. (2 reviews) - Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. (1 reviews) - Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. (1 reviews) - Data Management (1 reviews) - Email Spamming (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Implementation Delays (1 reviews) ## Retention.com Reviews ### 1. Unlike anything out there - very interesting software **Rating:** 3.5/5.0 stars **Reviewed by:** Bogdan J. | Author, Speaker & Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Retention.com?** It's unlike any software out there... there's nothing I've ever come across in the internet marketing space that does this. It's an additional lead source that's really helpful & can be applied very easily. **What do you dislike about Retention.com?** Lack of support on how to followup with new leads **What problems is Retention.com solving and how is that benefiting you?** More leads for my business ### 2. Amazing list builder! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Retention.com?** I’m grabbing about 30-50% of people landing on my page that for whatever reason didn’t finalize a form. I’ve added well over 200 people to a drip campaign that I wouldn’t have otherwise ever been able to market to **What do you dislike about Retention.com?** I’d like a little more customization the Dubb software that I use for my video drip campaign. **What problems is Retention.com solving and how is that benefiting you?** I get a lot of traffic and between the people that opt in and those that are captured that didn’t opt in I’m able to reach way more potential clients with having to increase my ad spend. ### 3. GetEmails is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Retention.com?** They have provided us with more emails in three months than we got all last year. **What do you dislike about Retention.com?** We don't have enough website to fill our monthly count. I wish there was a lower level. **What problems is Retention.com solving and how is that benefiting you?** Increasing out mailing list. ### 4. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2021 **What do you like best about Retention.com?** I like how easy it is to use. Quick setup and automatically collects emails for you. **What do you dislike about Retention.com?** I don't like how the smallest plan is $99/mo at 400 contacts. I need don't need that many for my current project. **What problems is Retention.com solving and how is that benefiting you?** I'm growing an email list from scratch. I've made sales & grown my list! ### 5. Powerful service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Get emails almost right away. respond quickly. **What do you dislike about Retention.com?** It's been working great. No problems yet. **What problems is Retention.com solving and how is that benefiting you?** I can give my customers another opportunity to visit my website. ### 6. An amazing tool for the evolving advertising landscape! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Retention.com?** The Get Emails platform offers advertisers and businesses an easy and affordable to way to fill their pipeline to convert potential customers into sales. The set up is simple and easy and starts collecting leads within minutes. The ease of connecting to CRMs through their platform or a service like Zapier means you do not need a programmer or technical experience to create a workflow. **What do you dislike about Retention.com?** So far I haven't found anything that I dislike about Get Emails. **What problems is Retention.com solving and how is that benefiting you?** The ease of capturing site traffic being driven by SEM, display and social media advertising. ### 7. It's ok but could be better to target more customers directly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** The customer does not know they are leaving their information **What do you dislike about Retention.com?** Not customer-centric and could be better for targeting. **What problems is Retention.com solving and how is that benefiting you?** Getting marketing emails. ### 8. Great way to build email list **Rating:** 5.0/5.0 stars **Reviewed by:** Gunhee P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Easy to set up the script through GTM. Their dashboard is super easy to understand & manage. Integration through GTM also allows you to set better filters for you to capture more engaged prospects. Overall, it's been a great channel for us to build up our prospecting list. **What do you dislike about Retention.com?** No major concerns at the moment. GetEmails continues to develop features to improve the experience. **What problems is Retention.com solving and how is that benefiting you?** Getting more promising leads and prospects for future conversions. This has allowed us to build upon our email marketing. ### 9. Exactly as described- LOADS OF RESULTS! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken & Roseann M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** It's easy to implement on ANY website. It yields new emails every day for us to contact and turn into customers at a VERY REASONABLE RATE - and we've seen conversions from the email information into our own system! **What do you dislike about Retention.com?** Not a thing! What's not to like - access to new customers at the touch of a keyboard? It's easy and it works. **Recommendations to others considering Retention.com:** Why not give it a try? That was our thought - new customers/customer acquisition at a fraction of the cost of other methods we've tried - and the roadmap to success that GetEmails provides and sample emails, when to send, etc. made this super easy to implement, even for a rather modest computer user. **What problems is Retention.com solving and how is that benefiting you?** Our business actually grew during the pandemic as people were looking for our goods and services online. It has had surprising results in our day to day operations. ### 10. Best Sales Growth Company Yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** After 15 years, we are always skeptical about new sales/marketing programs but we thought we would give this a shot! Amazing, amazing, amazing! All the emails we have received into our contact program have over a 25% open rate and our ROI is off the charts! We recommend this company to anyone asking us about our marketing programs! **What do you dislike about Retention.com?** Nothing, we have been please with all aspects of this! **What problems is Retention.com solving and how is that benefiting you?** Getting more sales, more open rates and reaching a larger audience. ### 11. Well worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Very easy to set up and implement it into our website. **What do you dislike about Retention.com?** Lack of revenue tracking to the GetEmails emails. But this has since been added as a feature. **What problems is Retention.com solving and how is that benefiting you?** Relying on lead-gen ads or pop-ups as the only source of email capture. ### 12. Recommended! **Rating:** 4.5/5.0 stars **Reviewed by:** Y. V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** We've been using GetEmails for most of this year and are very happy with the service. **What do you dislike about Retention.com?** So far no dislikes. We are happy with our return on investment. **Recommendations to others considering Retention.com:** One great thing about GetEmails is that you are not locked into a contract. You can upgrade or downgrade your plan based on needs month to month. **What problems is Retention.com solving and how is that benefiting you?** GetEmails has helped us gain new customers that we would have missed out on. ### 13. Essential to Building Your Email List **Rating:** 5.0/5.0 stars **Reviewed by:** RTSleepWorld D. | Director - Philadelphia Sleep Conference , Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** I have been a GetEmails customer from day one. We have steadily grown our list using GetEmails. It's an automatic, easy, passive way to grow your list with interested users that have actually visited your site. I get excited every day when the email comes in telling me how many new subscribers GetEmails has added that day. The pricing is excellent. **What do you dislike about Retention.com?** There is nothing I dislike about GetEmails. **Recommendations to others considering Retention.com:** This is a no-brainer. Add this to your site and watch your list grow with no effort. **What problems is Retention.com solving and how is that benefiting you?** Growing my subscriber base. ### 14. Really useful software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** It is an incredibly useful service/technology to capture leads for abandoned cart or whatever else you need. I do not know any other companies offering a comprehensive solution like this **What do you dislike about Retention.com?** They seem to not have staff to manage growth. I would like to capture more emails but their staff is too busy to - Its overall a 10 service but wanted to not this one negative factor **Recommendations to others considering Retention.com:** Its worth trying **What problems is Retention.com solving and how is that benefiting you?** For building an email list, abandoned cart and more ### 15. GetEmails Helped Us Grow Our Owned Audience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Retention.com?** GetEmails is simple to use and has helped us to grow our owned audience by over 350% in about 3 months. Even when we aren't running large traffic ad campaigns to drive people to our website, GetEmails is still able to identify visitors and help us reach them with our welcome series. **What do you dislike about Retention.com?** As a small non-profit, it is a little pricey, but it is reasonable and definitely worth it. **Recommendations to others considering Retention.com:** I recommend GetEmails if you're looking to reach visitors to your website or grow your owned audience. If you're looking to move your communications with customers or your audience off social platforms, this is a great way to do that. **What problems is Retention.com solving and how is that benefiting you?** We're able to reach a wider audience and have more interactions with them than we were able to on Facebook and other social media platforms. It's often difficult to get the message of our work out to people we think would be interested in what our organization does. GetEmails is helping us to identify people who are visiting our website and allows us to continue communicating with them without having to rely on another platform like FB, Twitter, or YouTube. ### 16. I didn't know how many emails I was missing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** I get about 70 new emails each day from people who are reading my content. The open rates are also way higher than I would have imagined. **What do you dislike about Retention.com?** I do not pay for an extended Zapier plan so I am required to download the new CSV email lists daily and add it to my email provider. **Recommendations to others considering Retention.com:** I thought I would only get a couple of emails each day. However, I get 70+ emails each day and usually go over my plan limit halfway through the month. **What problems is Retention.com solving and how is that benefiting you?** I have a much larger reach and email list because of GetEmails. I'm capturing the emails of people who come to my site rather than spam emailing people. ### 17. WHOA! These results have been amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** I love the facet that it increased the leads that we were getting per day from 50 to over 350! PER DAY!! Without having to do anything else to get them. **What do you dislike about Retention.com?** Getting it set up was easy, but still a little difficult because I am not a coder, but GetEmails jumped on a Zoom call and figured everything out quickly. **Recommendations to others considering Retention.com:** JUST TRY IT. They have a free plan to see if it will work for you and I can say IT DOES. I use it on all my websites now. **What problems is Retention.com solving and how is that benefiting you?** Getting more leads! Getting more leads!! ### 18. Really good concept and another great way to increase email marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Retention.com?** LOVE the idea behind it, and we really never knew how many emails we weren't collecting before. It's super helpful to be able to grab their emails and re-market to a warm crowd **What do you dislike about Retention.com?** The UX on the back end is a tad confusing to use, especially if you don't have an integration with an ESP that they've set up. **Recommendations to others considering Retention.com:** It's way easier to use an ESP that has an integration! **What problems is Retention.com solving and how is that benefiting you?** We're able to market to a warm crowd without having to pay insane rates for CPC on FB ads, and add them to a funnel to convert at a really nice rate ### 19. Getemails **Rating:** 3.5/5.0 stars **Reviewed by:** Dr Nagappan A. | Advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** It is able to identify anonymous people coming onto our website **What do you dislike about Retention.com?** Unable to convert these users so far well in terms of ROI . **Recommendations to others considering Retention.com:** Figure out how to convert these users **What problems is Retention.com solving and how is that benefiting you?** We don't know 80% of people that come to our website now we do ### 20. Getemails works for well for growing an email campaign. **Rating:** 4.5/5.0 stars **Reviewed by:** Rick L. | SEO Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Retention.com?** Getemails always responds with answers to any questions I may have or help I may need. **What do you dislike about Retention.com?** The dashboard could be more intuitive but customer service responded quickly and helped me fix the issue. **Recommendations to others considering Retention.com:** Be prepared with an email campaign so you are ready to implement quickly. **What problems is Retention.com solving and how is that benefiting you?** Helping to grow our list of emails so that we have a larger audience when we do an email campaign. ### 21. For the right business model, its very good. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Really, it gives you the tools that larger firms are already utilizing in their data mining operations. Why are big corporations SO big? concepts like this are certainly part of it. **What do you dislike about Retention.com?** It is a tad expensive per lead - if its not the right business model....your email list might be very ineffective. **Recommendations to others considering Retention.com:** Make sure there is a strong budget for such a thing - it may be best utilized in periods of time ...as opposed to all the time. **What problems is Retention.com solving and how is that benefiting you?** Growing a mailing list ### 22. A straightforward service that works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** That it works! Meaning, we are growing our list and converting customers. **What do you dislike about Retention.com?** I wish they had more in-depth analytics so we could understand from which channel we are receiving emails: organic, paid ad, etc... **Recommendations to others considering Retention.com:** As Nike says, Just Do It! **What problems is Retention.com solving and how is that benefiting you?** Email marketing is a vital part of our business and GetEmails has helped grow this channel significantly. ### 23. Our Newest Weapon for the Digital Agency Toolchest... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Talk about delivering on a promise! This tool captures anonymous visitors and with our custom CRM integration, it is bringing our clients more customers. The best part of GetEmails is the RESULTS! **What do you dislike about Retention.com?** At first, I did not like how the alerts came at the agency level - as our team could not easily determine which one of the many accounts the alert was related to. But, a few emails later, their team addressed the shortcoming, thanked me for my observation and built a solution to help ALL their clients. Their team is ULTRA-responsive, so collaborative, and very agency-centric. **Recommendations to others considering Retention.com:** Try it. Free version makes it hard to say no **What problems is Retention.com solving and how is that benefiting you?** We are able to cost-effectively built our client’s subscriber base...and for some of our e-commerce customers, the ROAS even with our CRM and dynamic drip campaigns, have produced a great return (like 4 and 5x!) ### 24. So far, a valuable tool for understanding and engaging our natural audience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Retention.com?** I was skeptical when I saw the original ads for this product, but my counterparts in similar organizations spoke highly of it, and that got me excited to try it. What I like about GetEmails is that you are seeing a pretty good sampling of who is already consuming your content and then getting an opportunity to make an additional ask of them that wouldn't otherwise happen. To me, this is a lot more helpful and has a better ROI than going after conversions that might be interested in a single campaign but aren't already seeking out your content organically. **What do you dislike about Retention.com?** It's a tough adjustment to have the good problem of a wealth of new subscribers. If you have a well-visited website, naturally you're going to scoop up some leads that you'll never have any real shot at converting. **What problems is Retention.com solving and how is that benefiting you?** It gives our team the chance to build more organic, one-on-one relationships with people in our audience who are aware of our offerings or the problems we solve, but might not have tried reaching out to us personally for a solution. ### 25. Awesome Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Retention.com?** I get the ability to reach out and touch our prospective clients who are just browsing. The real time integration into our email platform makes getting a touch point to that prospect extremely timely. We also review the emails regularly and have found that large prospective customers who were researching us and were able to better target our prospecting and make it seems like a coincidence that were cold calling a day or two after they were on our website has been GREAT! **What do you dislike about Retention.com?** we don't have enough visitors to our website to really make this thing hum!! I don't have any complaints. **What problems is Retention.com solving and how is that benefiting you?** Prospecting & Lead Generation - turning cold web traffic into warm traffic and opportunities that seem serendipitous ### 26. I Get Subscribers at a Fraction of the Cost For a Single PPC Click **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice S. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Retention.com?** What I like most about GetEmails is building a highly targeted email list from a retargeting pixel. You don't have to additional ad costs advertising on Facebook or Google to your retargeting list. With GetEmails, they will retarget your website visitors in real-time and add up to 35% of them as subscribers. I have personally added over 150 subscribers from only 500 visitors to my website. **What do you dislike about Retention.com?** Right now, I cannot think of anything that I've seen with GetEmails that has been an issue. So far, everything has worked well. **What problems is Retention.com solving and how is that benefiting you?** No problems. I've added over 150 subscribers to my list at $0.48 per subscriber. ### 27. Increases our ability to help others. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Retention.com?** I have a much larger reach and email list because of GetEmails. I'm capturing the emails of people who come to my site, and in turn, we can help them find what they are looking for proactively. **What do you dislike about Retention.com?** Sometimes that names don't match the email. **What problems is Retention.com solving and how is that benefiting you?** I have a much larger reach and email list because of GetEmails. I'm capturing the emails of people who come to my site, and in turn, we can help them find what they are looking for proactively. ### 28. Very glad we added GetEmails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Retention.com?** The setup was easy and we see daily the results. **What do you dislike about Retention.com?** I wish their dashboard was a bit more thorough so see analytics of results. **What problems is Retention.com solving and how is that benefiting you?** It has helped us grab customers that may visit and leave. It helps our email channel. ### 29. Great way for another chance at a sale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about Retention.com?** GetEmails integration was pretty easy and seamless. It was fast to get up and running. **What do you dislike about Retention.com?** If we reach the maximum spend, we just lose days of customers as it turns off. **What problems is Retention.com solving and how is that benefiting you?** Its a way for us to softly nudge potential customers forward. ### 30. Capturing Emails Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Miles G. | Foundwr, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Retention.com?** Allows me to capture emails of potential customers that would otherwise slip through the cracks **What do you dislike about Retention.com?** Price point may be a bit too expensive for smaller shops. But reasonable once you get consistent traffic **What problems is Retention.com solving and how is that benefiting you?** Building my email list allows free conversions down the line without needing to spend on ads ### 31. Best and most effective way to grow your Customer base! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Retention.com?** Love their new additions and products they offer. A lot more with AI and data as well **What do you dislike about Retention.com?** Customer support teams need to be more attentive and proactive with optimizations for their clients. **Recommendations to others considering Retention.com:** Do it!! You won't regret it! **What problems is Retention.com solving and how is that benefiting you?** We increased our customer database with engaged, revenue-driving emails! We love only capturing emails who engaged with our website, which we would have lost otherwise! They are coming back in the future months for purchasing after being nurtured! ### 32. Great Product and Excellent Customer Service - Team is very responsive and helpful!! **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Retention.com?** Real time emails being sent, ease of use. **What do you dislike about Retention.com?** Setting up subaccounts - instructions not totally clear **What problems is Retention.com solving and how is that benefiting you?** Helps my client develop lead nurture email series ### 33. The service is good and staff is friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tarek E. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about Retention.com?** Suppression script and ease of implementation **What do you dislike about Retention.com?** It is lacking user consent, it is good to inform users that their emails are being collected in a very professional way **What problems is Retention.com solving and how is that benefiting you?** Expanding my audience, and getting more sails however the response rate has been lower than expected ### 34. Pretty much saved my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Retention.com?** How easy it integrates with my store, and the sales it helps me capture from visitors. **What do you dislike about Retention.com?** At first I felt it was expensive, but after seeing conversions, it’s worth every dollar. **Recommendations to others considering Retention.com:** If you use getemails I would definitely use Klavyio as your email marketing tool because it syncs up very easily. **What problems is Retention.com solving and how is that benefiting you?** Converting visitors to customers! It made me realize the importance of email marketing. ### 35. One of the best tools for any ecommerce business **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Retention.com?** I've been using GetEmails for well over a year now and can't say anything but positive things about my experience. We've reduced customer acquisition costs tremendously and helped grow our clients' email database by over 200%. The staff and support team is excellent, and I have to give a massive shout-out to Anne as she's been an angel helping me fix some minor issues with integrations. **What do you dislike about Retention.com?** There's nothing to dislike about GE. The software works great, and you'll get results if you put in the work. **What problems is Retention.com solving and how is that benefiting you?** We are lowering CACs, building email lists faster, and re-targeting anonymous website visitors automatically. ### 36. A powerful tool if used correctly **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Retention.com?** The fact that you can capture net new customers without doing anything is incredible. You can stick with your typical 5% subscribe rate with popups, or you can add retention and get upwards of 20-30 percent. Be sure to add them into different flows like abandon cart or browse abandon. Test test test. See what works and pushes them over the edge. It's not like a typical welcome series. The didn't sign up, so you have to go beyond your welcome discount to people who do subscribe. I recommend using Fondue cash rebates with retention to arbitrarily give a much larger discount... you can do a 40% cash back and because only 50% of people take you up on it, it's basically a 20% off coupon. It's not right now, but having Retention at scale could potentially be affecting our math on allowable CPA. We're a <$1m company currently, and trust me, it pays for itself. Tell them Paul at Mosi Tea sent you. Sign up. **What do you dislike about Retention.com?** You have to be careful with separating the retention "customers" for awhile to maintain the spam rate, etc. It's worth tracking and the extra sales you will get from it; however, this group will inherently have a higher spam rate and unsubscribe rate. **What problems is Retention.com solving and how is that benefiting you?** Net new emails from people who showed interest but didn't sign up for our newsletter or take our quiz. ### 37. Great New Marketing Option **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Retention.com?** We are excited to be collecting emails that we now own. We also love the additional social media and retargeting campaigns available through retention.com **What do you dislike about Retention.com?** Setup has been difficult and a bit cumbersome when we switched website templates recently. **What problems is Retention.com solving and how is that benefiting you?** retargeting site visitors more effectively, gaining more insight and retargeting capabilities to our audience ### 38. Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Retention.com?** Retention is easy to use and set up. Our list has grown significantly since we've started and it's been a great remarketing tool. **What do you dislike about Retention.com?** The only thing I can think of is I wish there were more integrations available. **What problems is Retention.com solving and how is that benefiting you?** List building, lead gen and remarketing. ### 39. Loving It So Far! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Retention.com?** As a small business owner, I was constantly frustrated with the limitations imposed by big tech companies like Metas and Google. It was becoming more and more expensive to grow my email list and reach my audience through organic social media, and I felt like I was stuck playing by their rules. That's why I was so thrilled to discover Retention.com. This platform has completely changed the game for me, offering a way to get in front of my audience without being blocked by big tech companies. It's been a lifesaver for my business, giving me a play in my playbook to grow my email list and reach my target audience on my own terms. What I love about Retention.com are the powerful features it offers for small businesses like mine. I can easily analyze customer data, segment my customers, create personalized experiences, and measure the success of my retention strategies. The platform is easy to use and offers excellent customer support, making it a hassle-free solution for growing my business. In conclusion, I would highly recommend Retention.com to any small business looking to grow its email list and reach its audience. The platform is a game-changer, delivering on its promise of helping small businesses play by their own rules and grow their businesses. So far, my experience with Retention.com has been nothing short of amazing. If that changes, I will be sure to come back and update you. **What do you dislike about Retention.com?** I wish it was more affordable for small biz like ours. Or an unlimited plan. **What problems is Retention.com solving and how is that benefiting you?** Not being able to capture traffic with pop ups. Or having our organic social media fall flat. if they see an organic social media post and visit our site, we can capture their email without them inputting it. Love it. ### 40. Happy that we started working with Retention.com **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Retention.com?** We have millions of visitors each month that visit our marketplace and do not place an order with us on their first visit. It has been essential to connect with these customers and be able to make them an offer or engage with them to help with their decision to place an order with us. Retention.com helps improves this effort by connecting us better with our customers. **What do you dislike about Retention.com?** I wish there were a way we could work with Retention.com to grow our email list even faster, either by matching a higher percentage of visitors or some other means. Pricing is a bit high. **What problems is Retention.com solving and how is that benefiting you?** Retention.com is solving the problem of how we can make the most out of the traffic to our marketplace. Driving traffic has quickly become more expensive over the last several years so a platform like Retention.com helps with building your owned data and maximizing the impact of the advertising efforts. ### 41. Always delivering **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison W. | Founder // Chief Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Retention.com?** The product has consistently delivered on the promise of high-quality, deliverable emails that drive the results we're looking for. **What do you dislike about Retention.com?** I haven't experienced many downsides other than the product doesn't work great if your traffic is fairly low. **What problems is Retention.com solving and how is that benefiting you?** Gets me the emails of my readers and customers so that I can retarget them cheaper than with Facebook ads. ### 42. Really put our US email acquisition strategy on overdrive **Rating:** 5.0/5.0 stars **Reviewed by:** Marc P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Retention.com?** It's really easy to implement, at least it was for me, on Shopify Plus. Support and documentation are on point. **What do you dislike about Retention.com?** Not that I dislike it yet, really, but we have not been able to prove ROI yet after 11,000 emails. I think this could be due to our communication strategy for this specific segment. **What problems is Retention.com solving and how is that benefiting you?** We are able to acquire first party data at scale at a much faster pace than ever before, and the costs is reasonable. ### 43. I’ve used several platforms and get emails is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Retention.com?** I'm not kidding. I've used all the email platforms and none of them work like this one. It's really somethjbf. Also the ability to segment audiences is great. **What do you dislike about Retention.com?** Price may be a little steep but with the ability to segment audiences, I can use one account for more than one website. **Recommendations to others considering Retention.com:** Try them all. Use the free trials and you'll see for yourself. **What problems is Retention.com solving and how is that benefiting you?** Identifying anonymous users before they convert. ### 44. Definitely recommend if you are looking to build your list **Rating:** 5.0/5.0 stars **Reviewed by:** Margot M. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Retention.com?** the integration is seamless and the dashboard is super helpful. i would recommend to anyone looking to build their list. we have consistently seens a build in conversions on the list over time. **What do you dislike about Retention.com?** i would love to see conversion data in the dashboard but currently i am able to check it in klaviyo so it's not a dealbreaker. **What problems is Retention.com solving and how is that benefiting you?** getemails gives us the opportunity to capture emails of site visitors that we otherwise wouldn't have. it gives these customers a gentle nudge to continue exploring our brand. ### 45. Great SaaS program. **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Dir of Ecom, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Retention.com?** Easy to implement and get results. Great support **What do you dislike about Retention.com?** Still somewhat cold leads and conversions are low but that is expected at this level of DTC funnel **What problems is Retention.com solving and how is that benefiting you?** Lead generation - right into my Klaviyo flow. ### 46. Wish I knew about GetEmails Sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2021 **What do you like best about Retention.com?** The ROI is fantastic and it wasn't very difficult to set up. The team at GetEmails was very helpful and was there for us along the way. **What do you dislike about Retention.com?** I would like a more robust reporting feature. Right now, there is only a weekly and monthly view. **Recommendations to others considering Retention.com:** The sooner you get the service, the sooner you'll see results. You'll also gain more customers **What problems is Retention.com solving and how is that benefiting you?** We are locating customers that we may have otherwise lost. ### 47. Something that actually works as promised! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Retention.com?** It works as promised and great support.. **What do you dislike about Retention.com?** I don't have anything I dislike......... **Recommendations to others considering Retention.com:** I'm hesitant to let anyone know how good it is! **What problems is Retention.com solving and how is that benefiting you?** Building my email list, I've been able to build my list and grow my customer base with real customers. ### 48. Plug and play easy for super valuable emails **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie H. | Vice President Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Retention.com?** From sales to installation this product has been a breeze. On top of that, it generates some super value emails that our company would have never received. Their support team was almost 'annoying' with their follow-ups and check-ins. I say that as a joke because oftentimes I have to be annoying to get support. **What do you dislike about Retention.com?** Limited filtering e.g. remove all CA users. This is something that will probably be required in the future for any brands concerned about privacy laws in certain states. **What problems is Retention.com solving and how is that benefiting you?** Collecting users' emails on our website that didn't specifically opt-in. We have a ton of users on our site every day we did not have on our email list. No idea how long it will be valuable, but at the start, it seems to be quite worthwhile. ### 49. Great support and service, results are decent but are expected to improve over time **Rating:** 4.0/5.0 stars **Reviewed by:** Roy A. | Ecommerce company owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Retention.com?** Theoretically it helps us take advantage and capitalize on a very large segment that was not available to us without Retention.com. It lets us collect contact information of people who don't sign up to our newsletter or enter their email in the purchase process, and then we can continuously communicate with them and attempt to convert them. Their service, support, and dedication are great, and are probably the main reason that made stay at the beginning before we started seeing actual results. **What do you dislike about Retention.com?** It takes a while to see significant results, and unless you have very high traffic, results are just OK and not as significant as we though and hoped to see. But overall the return on the investment is positive and over time results accumulate exponentially. **What problems is Retention.com solving and how is that benefiting you?** Without Retention.com we are only able to get contact information of a very small portion of our traffic - those who sign up to our newsletter, or those that get far enough in the purchase process at least to the point where they enter their email address. The rest are lost traffic. With Retention.com we are now able to get many of these people and add them to our lists. ### 50. Useful tool but the value is a bit overstated **Rating:** 3.5/5.0 stars **Reviewed by:** Cole K. | Ecommerce Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Retention.com?** We've been using Retention.com, and there are some positive aspects that we appreciate. One of the best things about Retention.com is its ability to connect us with website visitors who initially don't make a purchase. This allows us to engage with them and improve conversion rates by providing targeted offers. **What do you dislike about Retention.com?** While Retention.com offers benefits, we feel that the value provided may be slightly overstated. I would expect to see more revenue coming through the channel with the amount of orders and site visitors we see on a monthly basis. **What problems is Retention.com solving and how is that benefiting you?** Retention.com addresses the challenge of optimizing website traffic and capturing interested prospects who didn't initially opt-in. By using Retention.com, we can build stronger connections with potential customers and improve our overall conversion rates. It helps us maximize the impact of our advertising efforts and ensures that interested prospects are not lost in the process. ## Retention.com Discussions - [What is GetEmails?](https://www.g2.com/discussions/what-is-getemails) - 1 comment - [View Retention.com pricing details and edition comparison](https://www.g2.com/products/retention-com/reviews?order§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A33%3A25+-0500&secure%5Bsession_id%5D=51f81aa0-827e-4d75-94d3-4c4f0e215d19&secure%5Btoken%5D=3a9fc72fc83ef2795067a2c318c49886997bf7105bc2617c923afd0126e4020b&format=llm_user) ## Retention.com Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Text Messaging** - Bulk SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning - AI/Machine Learning **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **SMS Platform** - Reporting - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Retention.com Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,314 reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - 4.5/5.0 (300 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews)