# what is the best way to reach out to experienced folks in Support directly for an Administrator?

as an administrator, I always do basic troubleshooting before reaching out to vendor. the rep always goes through the same steps to make sure, which, I understand is important, but sometimes, not feasible since issue can be a high priority one.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Manager at UnitedLex
- Net upvotes: 1


## Comments
### Comment 1

After creating your support ticket, forward the response email with ticket number to your regional Customer Success Manager and ask them to request priority regional support.

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: eDiscovery Consultant (RCA) at elaw



### Comment 2

Just email the support team and ask to be escalated, if no immediate response give them a call, they are always happy to help.

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Husband, Father, eDiscoverer



### Comment 3

Relativity Community

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: SAH



### Comment 4

community.relativity.com

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Relativity Master | GCFE | Digital Forensics, eDiscovery & Incident Response |




## Related Product
[Relativity](https://www.g2.com/products/relativity/reviews)

## Related Category
[eDiscovery](https://www.g2.com/categories/ediscovery)

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