# Reach ATS Reviews **Vendor:** Reach ATS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.9/5.0 **Total Reviews:** 15 ## About Reach ATS Forget one-size-fits-all solutions. Reach ATS is a custom built, fully configurable applicant tracking system built to your unique specifications. Designed to accelerate hiring, reduce admin and provide clear oversight of all live vacancies, Reach ATS frees up your team to focus on what matters most. With built in automation and ethical AI at its core, our powerful features speed up shortlisting and mitigate bias, providing an efficient, compliant and fair hiring process. Effortless integration with your entire HR tech ecosystem provides control, connectivity and consistency, while advanced custom reporting tools provide critical data insights to refine and optimise your hiring strategy. Reach ATS helps teams attract top talent, streamline workflows and reduce costs without ever compromising on quality. But we offer much more than that. Every Reach ATS also comes with unfettered access to our brilliant Customer Support and Candidate Attraction Specialists, who’ll help you squeeze every ounce of potential from our smart systems. Reach for smarter, faster hiring and book a demo today. ## Reach ATS Pros & Cons **What users like:** - Users praise the **exceptional customer support** of Reach ATS, always ready to assist with solutions and guidance. (6 reviews) - Users find Reach ATS remarkably **easy to use** , appreciating its intuitive design and exceptional customer support. (5 reviews) - Users value the **seamless integration** of Reach ATS with various systems, enhancing workflow and efficiency across the board. (4 reviews) - Users appreciate the **customizability** of Reach ATS, enabling tailored workflows and personalized support to meet their business needs. (2 reviews) - Users appreciate the **customization options** of Reach ATS, enhancing recruitment processes and overall efficiency to fit their needs. (2 reviews) - Users commend the **solid automation and integration options** of Reach ATS, enhancing efficiency in the hiring process. (1 reviews) - Easy Implementation (1 reviews) - Easy Onboarding (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users desire more **flexibility in customization** with Reach ATS instead of relying on the team's response. (1 reviews) - Users desire **missing features** such as improved reporting and tracking tools to enhance administrative efficiency. (1 reviews) - Users note the **notification issues** in Reach ATS, which hinder visibility and tracking for managers. (1 reviews) ## Reach ATS Reviews ### 1. Reach ATS: Feature-Rich, Easy to Use, and Backed by Brilliant Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carly M. | Business Development Co-ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Reach ATS?** What I like most about the Reach ATS is the sheer range of features and benefits it offers. Over the years, we’ve developed and refined our workflows significantly, and as a result we’ve massively reduced our time to recruit by streamlining so many processes through the system. It’s easy to use from both an admin and hiring manager perspective, which makes a huge difference day to day. I particularly love how well the system integrates with our other systems, removing the need to duplicate work, information or forms, and allowing processes to move forward without us needing to be involved at every stage. A real standout for us is the level of support we receive , the whole team are brilliant, especially our account manager Chris, whose support has been invaluable. **What do you dislike about Reach ATS?** There isn’t much I dislike about the system. As with any system, there are occasional tweaks or changes needed as our processes evolve, but whenever this happens we speak to the Reach team and they are always proactive in resolving issues or adapting the system to work for us. The support provided means any potential downsides are quickly minimised. **What problems is Reach ATS solving and how is that benefiting you?** Reach ATS solves the problem of manual, disjointed recruitment processes by streamlining workflows and automating communication. Information goes straight to the right people, including reception, and the system integrates with our other platforms, saving a significant amount of time by removing the need to duplicate data. **Official Response from Emma Sharman:** > Hi Carly – thank you for such a detailed review! It's fantastic to hear how much Reach has played a meaningful part in reducing your time to recruit, and how it helps lighten the team’s daily workload. We'll absolutely make sure Chris sees your kind words. He'll be thrilled to know his support has made such a difference. ### 2. Efficient Recruitment Management with Reach ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Reach ATS?** I use Reach ATS to manage all our recruitment activity efficiently, from role approvals to the offer stage. I really like how Reach ATS keeps us audit-ready and enables us to offer an outstanding candidate and manager experience. It's a trusted space to manage all vacancies, regardless of role level, which is important for us as an IT managed outsourcing company. AI is at the forefront of our growth, and Reach ATS enables us to work smarter, not harder. I like the AI, varied workflows, good reporting functions, and the interview booking tool for their time-saving and efficiency benefits. The tool also offers a great candidate experience and is easy for our manager-led process. Once we built specific workflows, the initial setup was a breeze. **What do you dislike about Reach ATS?** Nothing. So far so good. **What problems is Reach ATS solving and how is that benefiting you?** Reach ATS keeps us audit ready and enhances candidate and manager experience. It provides a trusted space to manage vacancies and offers features like AI and reporting functions that improve time efficiency and overall process efficiency. **Official Response from Emma Sharman:** > Thanks for taking the time to leave this review Sarah😊. Security and audit-readiness are fundamental to how we've built Reach, and it’s lovely to hear that the AI tools are helping you work smarter. That's exactly the kind of tangible impact we want our AI to bring to our clients! ### 3. Straightforward and Easy to Use Once You Understand the Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Sue M. | Head of Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Reach ATS?** Once you understand it, it really is very straight forward and easy to use (if you follow the workflows and understand them fully). Sometimes people don't take the time to understand what happens next and instead of enhancing the process they accept what is there, but Reach will always listen to suggestions for improvement and make changes when and where they can. **What do you dislike about Reach ATS?** It's frustrating that the candidates are not linked and you have to go into each individual record to see what is happened. If the comments could be filtered and you can see them (via an icon) on the main page, that woudl be very helpful. **What problems is Reach ATS solving and how is that benefiting you?** I track every suggestion/change (and have done over the last 18 months) and have a weekly dial in with Reach which is really beneficial. **Official Response from Emma Sharman:** > Hi Sue, thank you so much for your lovely review! It's great to know you're getting on well with the system and feeling well supported. A quick tip, you can view all applications made by a candidate in just one click directly from their candidate record card. ### 4. Tailor-Made, Intuitive ATS with Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Reach ATS?** Reach ATS is a tailor-made platform that was built during implementation to our exact specification. It provides a high touch candidate experience and strong candidate journey. It is very easy to use and intuitive, utilising technology and AI in order to produce a system which is unique to each client. However the key part of our decision to use Reach ATS was the high level of customer support and service delivery which has definitely lead to our decision to increase our use of the platform and integrate it into more of our people systems. **What do you dislike about Reach ATS?** The only thing that isn't great about Reach ATS is that it isn't as well known as other similar platforms which has caused a number of questions as to its ability to scale and its longevity as a system within our portfolio. Fortunately, it has delivered when questioned at all levels. **What problems is Reach ATS solving and how is that benefiting you?** Reach ATS provides a high-touch candidate experience and provides a strong data trail which is allowing us to drive better hiring decisions. **Official Response from Emma Sharman:** > Thanks for such a detailed review, Peter! We work hard to meet all client expectations so it’s great to read your comments. We're glad that Reach is having such a positive impact on your hiring. ### 5. Sets The Standard for All Our Software Providers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Reach ATS?** My favourite thing about REACH ATS is the team behind the platform. The helpdesk function, is frequently used and is second to none: responses are quick and friendly, and they always include timely, thorough follow-up where appropriate. Implementing the ATS as our platform around 8 or so years ago was straight forward and efficient, and since then the team have been committed to meaningful innovations across the Platform and continuously roll out updates that are useful and easily embedded. It seems like other HR related software providers are not keeping up with new developments and especially the use of AI in the same way. I would say the ability to adapt every element of the system to create a very personal and specific recruitment process for our organisation throughout, and beyond, the recruitment process is priceless - making our partnership with Reach excellent value for money. **What do you dislike about Reach ATS?** I don’t like that I can’t spend more time in the system, using it to refine our workflows and communications more often. That said, this is balanced out by the excellent annual review process and the regular system updates we receive from the team. **What problems is Reach ATS solving and how is that benefiting you?** Our recruitment procedure is safeguarding focussed and goes beyond standard legislative requirements to include the requirements of social work regulatory bodies and Ofsted. This results in a time consuming process with layers of child protection compliance and checks embedded within it. The Reach ATS system automates lots of communications and record keeping, in a personalised and professional manner at all the right points in the schedule. That means we can minimise costly administrative tasks and use our limited time and resources effectively on other priorities and functions. **Official Response from Emma Sharman:** > Thank you so much for taking the time to share such a wonderful review! It really means a lot to hear that Reach is making a difference in how your team manages resources and compliance. We're always focused on building features, like AI automations, that create tangible value. There are some very exciting things in the pipeline too! ### 6. Fully Tailored Workflows and Continuous Improvements! **Rating:** 5.0/5.0 stars **Reviewed by:** Tia B. | Resourcing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Reach ATS?** I love that the workflows and processes can be fully tailored to the needs of my business. Our account manager is always available and regularly in touch, and doesn't mind how many changes and enhancements we make to the system. It has been integrated with our HR System for easy exporting. The development team are always open to our input and ideas and find ways to make things work for us. **What do you dislike about Reach ATS?** No real downsides to the system, there are things that we wish we could implement but the development team take our input and continuously improve the system. **What problems is Reach ATS solving and how is that benefiting you?** Pure streamlining and automation of difficult parts of our process. For example, we have re-worked the referencing part of our process 3 times to trial different options and pick the best one that suits our needs. **Official Response from Emma Sharman:** > Hi Tia, thank you for your kind feedback. We’re glad you find Reach’s flexible workflows valuable and that the HR integration is making data export simple! ### 7. Incredible Support and Seamless Integrations That Meet Every Need **Rating:** 5.0/5.0 stars **Reviewed by:** Rav R. | Head of Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Reach ATS?** The support team are incredible, super responsive and helpful. Ease of implementation - they met all our needs and we are always able to suggest new developments we'd like to see and they always take this into account. Our account manager goes above and beyond for us always, nothing is impossible and nothing is too much work, she's always friendly, supportive, and gives reasonable suggestions to help us with achieving our goals. Reach are able to integrate with virtually anything we give them which is great as we are implementing new systems ongoing and don't need to worry about if our ATS can support. **What do you dislike about Reach ATS?** There's not a lot, some better reporting features would be good to minimise admin time, and also some better tools to help the admin side. Better overall tracking would be good for area managers to be visible on roles without the notifications. Some development work which I'm sure Reach will get around to **What problems is Reach ATS solving and how is that benefiting you?** Our candidate journey. Reach provides a great candidate journey which is easy to use and navigate for candidates, but also for hiring managers. Managers have better oversight over their recruitment and are able to complete actions in a more timely manner. Reach has supported us in achieving better algorithms which has supported us to get more organic attraction to our adverts. **Official Response from Emma Sharman:** > Hi Rav – thanks so much for your review :blush: We're really pleased the integrations are working so well. Our Account Managers are dedicated to providing excellent service so we'll be sure to share your comments with them. ### 8. A Great ATS - Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Reach ATS?** We’ve had a really good experience using Reach and would happily recommend it. The platform is easy to use, well laid out, and clearly designed with real recruitment teams in mind. One of the things we like most about Reach is how simple it makes the end-to-end hiring process. Creating roles, managing candidates, and moving people through the pipeline all feels quick and straightforward, which saves a lot of time. The Reach support team are great to work with. They’re friendly, responsive, and practical in their approach, whether it’s answering questions, helping with setup, or sharing tips to get more out of the system. **What do you dislike about Reach ATS?** Nothing that I dislike. It's a great system. **What problems is Reach ATS solving and how is that benefiting you?** Overall the Reach ATS has made our recruitment process smoother, more organised and more consistent. **Official Response from Emma Sharman:** > Thank you so much for your kind review. We’re really pleased that Reach is making your end-to-end hiring process feel simpler and more organised; it’s exactly what we set out to achieve. The recommendation is much appreciated, and we look forward to continuing to support your hiring! ### 9. User friendly, fit for purpose system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Reach ATS?** Reach is very versatile, fit for purpose specifically for us, the team are on hand whenever needed. Any changes we need are usually possible and if they aren't alternative suggestions are provided. I work as a solo withing recruitment and Reach provide incredible admin support to assist me with workload **What do you dislike about Reach ATS?** NA Reach is very fit for purpose for us so if there is something we dislike about it, there is usually a remedy **What problems is Reach ATS solving and how is that benefiting you?** Streamlining recruitment and associated processes Providing a better candidate journey and experience **Official Response from Emma Sharman:** > Thank you for your review. We’re really pleased Reach has helped streamline your recruitment and improve your candidate’s experience! Ensuring our system is as user-friendly as possible is a top priority. ### 10. Smooth Setup and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sky H. **Reviewed Date:** October 27, 2025 **What do you like best about Reach ATS?** I appreciate the ability of Reach ATS to personalise the software to suit our specific recruitment needs, making our onboarding process more tailored and efficient. The setup process was incredibly smooth, and everyone involved was very helpful, which made it easy to get started without any hiccups. I love how much faster candidate processing is now compared to our previous method involving Excel sheets, which has greatly improved our recruitment efficiency. The speed has allowed us to recruit for more care homes without any delays or increased time to hire. I find the reference checking feature particularly useful, as it plays a crucial role in our recruitment process. Additionally, the customer service is excellent; they are always ready to help us out whenever needed. This level of support truly enhances our experience with Reach ATS and makes it a service worth recommending with a score of 10 out of 10. **What do you dislike about Reach ATS?** NA **What problems is Reach ATS solving and how is that benefiting you?** I find Reach ATS speeds up candidate processing, eliminates Excel sheets, and prevents hiring delays, enhancing recruitment for multiple homes. **Official Response from Emma Sharman:** > Many thanks for such a glowing review Sky! We really appreciate it and are so glad that the system is having such a positive impact on your recruitment process. We'll pass your kind words onto our customer support team :) ### 11. User-Friendly System with Excellent Automation and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya P. | Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Reach ATS?** The system is quite user-friendly, offering solid automation and integration options. I find the Hiring Manager and Candidate portals to be particularly useful features. The Customer Support are very efficient and emails & calls are resolved quickly. **What do you dislike about Reach ATS?** There isn't much to dislike about Reach ATS. It does everything that we need it to do and the introduction of the AI features should make tasks even simpler. **What problems is Reach ATS solving and how is that benefiting you?** Reach is solving the problem of managing several job vacancies and applicants. It manages the recruitment stages effectively **Official Response from Emma Sharman:** > Hi Tanya - thanks for taking the time to leave a review. It’s great to hear you find the automation and integration features helpful. We hope the AI tools are working well for you! ### 12. Overall an ATS I would recommend to others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Reach ATS?** Reach ensures to keep checking in with us and see what works not just in general as an ATS, but it tailors itself to our needs. Reach has also supported us in the process of configuring an API so that the system is communicating with other systems we use in the business and that integration has helped us save time. **What do you dislike about Reach ATS?** At times I wish I have more flexibility on what I could change in the ATS rather than waiting for the team to get back me. **What problems is Reach ATS solving and how is that benefiting you?** Reach has helped bridge the gap between our systems and how they share data, it has also helped us enhance our forms during onboarding, and tailor it depending on different outcomes and needs. **Official Response from Emma Sharman:** > We really appreciate your review, thank you! It's great to hear the integrations are saving you time and that you would recommend Reach to others. 💫 ### 13. Exceptional Support and Customisation Options from Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Reach ATS?** The Reach team are very helpful and are always on hand to help with questions or process improvements. The system is easy to work around and personalised to our needs. **What do you dislike about Reach ATS?** Nothing, Reach do a great job. We use it everyday as a Team. **What problems is Reach ATS solving and how is that benefiting you?** We are looking at inputting interview slots on Reach so our Hiring Managers/PAs can use this functionality too - this will help reduce admin for our team. We are also looking at integrating the Reach API with our internal recruitment roles to streamline this process. **Official Response from Emma Sharman:** > Hi, thanks so much for your 5* review of Reach! It’s great to see you’re exploring additional features that are available. We’ll pass along your lovely comments to our customer support team. ### 14. Effortless Step-by-Step Process, No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Reach ATS?** An easy to use step by step process to and I'd definitely recommend it **What do you dislike about Reach ATS?** Since using I've not come across anything I dislike about the service **What problems is Reach ATS solving and how is that benefiting you?** We have just completed a re-design of our way of working and Reach advised and assisted us all the way. Providing solutions to our questions **Official Response from Emma Sharman:** > Thank you so much for your review. Our team pride themselves in helping clients make the most of their systems. It’s great to hear you’d recommend Reach 😊 ### 15. Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Reach ATS?** The team and account managers are always happy to help, answer questions and provide solutions. **What do you dislike about Reach ATS?** Not really anything that I dislike - always have great customer service! **What problems is Reach ATS solving and how is that benefiting you?** A user friendly system for hiring managers - less time spent training managers on the system. **Official Response from Emma Sharman:** > Thanks for taking the time to leave a review. 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