My favourite thing about REACH ATS is the team behind the platform. The helpdesk function, is frequently used and is second to none: responses are quick and friendly, and they always include timely, thorough follow-up where appropriate. Implementing the ATS as our platform around 8 or so years ago was straight forward and efficient, and since then the team have been committed to meaningful innovations across the Platform and continuously roll out updates that are useful and easily embedded. It seems like other HR related software providers are not keeping up with new developments and especially the use of AI in the same way. I would say the ability to adapt every element of the system to create a very personal and specific recruitment process for our organisation throughout, and beyond, the recruitment process is priceless - making our partnership with Reach excellent value for money.

Once you understand it, it really is very straight forward and easy to use (if you follow the workflows and understand them fully). Sometimes people don't take the time to understand what happens next and instead of enhancing the process they accept what is there, but Reach will always listen to suggestions for improvement and make changes when and where they can.

Reach ATS is a tailor-made platform that was built during implementation to our exact specification. It provides a high touch candidate experience and strong candidate journey. It is very easy to use and intuitive, utilising technology and AI in order to produce a system which is unique to each client. However the key part of our decision to use Reach ATS was the high level of customer support and service delivery which has definitely lead to our decision to increase our use of the platform and integrate it into more of our people systems.