What do you like best about Re-Leased?
ReLeased has been a game changer for our property management workflow. One of its standout features is its seamless integration with Xero, making our accounting processes more efficient and streamlined. Being a cloud-based platform, it allows our team to access the system from anywhere, which is especially useful for a dynamic business like property management.
What really sets ReLeased apart is their dedication to continuous improvement. Unlike our previous software, which had essentially stopped evolving, ReLeased actively listens to user feedback and is always working on updates and new features. It's reassuring to know they take our suggestions seriously, making the software better with each iteration.
Their customer support team is fantastic—always available to help, and there are plenty of "how-to" resources online when we need quick answers. Carolyn from the training team made the implementation process so smooth. She was easy to communicate with, and her training was thorough, making sure we felt confident in using the system from day one.
One of the most impressive aspects is how intuitive the platform is. It's incredibly easy to use, saving us hours of time. The ability to make notes on properties and tenants has increased transparency across our team. We used to rely on countless spreadsheets and post-it notes scattered with little details, which made finding important information a nightmare. Now, everything is centralised and easy to access.
I also love the reminder feature—property management involves juggling so many tasks, and it’s great to have a system that helps me stay organised. I log in every day, and I can't imagine going back to how we used to operate. ReLeased has made our work more efficient and less stressful. Review collected by and hosted on G2.com.
What do you dislike about Re-Leased?
While I don't have any major negatives about ReLeased yet, I am still learning to fully trust the software. Having used our previous system, where everything was done manually, I always knew when something had been completed, even though the process was tedious. With ReLeased automating many tasks, I find myself triple-checking to make sure things like invoices have auto-generated correctly. This is more a matter of adjusting to a new system rather than a flaw in the software itself, but it's something I’m still getting used to.
Another aspect to be mindful of is that the initial implementation and the first few months of using ReLeased do take up a considerable amount of time. While this process allowed us to clean up and filter out old data, and ensured that everything we input was accurate, it was still quite time-consuming. I don’t think there’s a way around this, but it's important to be aware that the transition phase might require extra effort before the system begins to pay off fully. Review collected by and hosted on G2.com.
