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Case Monitoring Reviews & Product Details

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$26.00

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BUSINESS

$99.00

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Case Monitoring Reviews (3)

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MH

Macy H.

Account Manager

Enterprise (> 1000 emp.)

9/28/2021

"The best way to track and monitor reports."

5/5

What do you like best about Case Monitoring?

The ability to track cases and monitor progress. Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

Issues with screen freezing occasionally. Review collected by and hosted on G2.com.

Recommendations to others considering Case Monitoring:

If you need a simple, no frills way to manage your cases and keep your reports in order, this is for you. Review collected by and hosted on G2.com.

What problems is Case Monitoring solving and how is that benefiting you?

My office is able to stay more on top of our reports, it has turned us into a well oiled machine. Review collected by and hosted on G2.com.

CH

Candice H.

Bank CSR

Enterprise (> 1000 emp.)

7/21/2020

"Easiest Software for Remote Calling"

5/5

What do you like best about Case Monitoring?

It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

Sometimes if you hold the directory and accidentally drag it, it glitches and then you can’t access the directory again until you reboot. It’s also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Enterprise (> 1000 emp.)

3/5/2019

"Queue Manager"

4.5/5

What do you like best about Case Monitoring?

We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

The system frequently crashes and resets call states Review collected by and hosted on G2.com.