--- title: Case Monitoring Reviews meta\_title: 'Case Monitoring Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Case Monitoring works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 3 scale: '5' date\_modified: '2026-04-02' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Case Monitoring Reviews & Product Details Queue Manager is a suite of Case Management tools to communicate with customers and monitoring of cases in real time. * * * Seller [3 Creeks Technologies](https://www.g2.com/sellers/3-creeks-technologies) Discussions [Case Monitoring Community](https://www.g2.com/products/case-monitoring/discuss) Show More ## Pricing Pricing provided by Case Monitoring. ### PROFESSIOANL $26.00 0 NA Per Month ### BUSINESS $99.00 0 NA Per Month [ View More Pricing Information ](https://www.g2.com/products/case-monitoring/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![GTM Workspace - Powered by ZoomInfo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GTM Workspace - Powered by ZoomInfo") GTM Workspace - Powered by ZoomInfo 4.5/5(9,106) ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) [ ![Clari](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clari") Clari 4.6/5(5,610) ](https://www.g2.com/products/clari/reviews) [ View All Alternatives ](https://www.g2.com/products/case-monitoring/competitors/alternatives) ![Macy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Macy H.") MH Macy H. Account Manager Enterprise (\> 1000 emp.) 9/28/2021 "The best way to track and monitor reports." 5/5 What do you like best about Case Monitoring? The ability to track cases and monitor progress. Review collected by and hosted on G2.com. What do you dislike about Case Monitoring? Issues with screen freezing occasionally. Review collected by and hosted on G2.com. Recommendations to others considering Case Monitoring: If you need a simple, no frills way to manage your cases and keep your reports in order, this is for you. Review collected by and hosted on G2.com. What problems is Case Monitoring solving and how is that benefiting you? My office is able to stay more on top of our reports, it has turned us into a well oiled machine. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CH Candice H. Bank CSR Enterprise (\> 1000 emp.) 7/21/2020 "Easiest Software for Remote Calling" 5/5 What do you like best about Case Monitoring? It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse Review collected by and hosted on G2.com. What do you dislike about Case Monitoring? Sometimes if you hold the directory and accidentally drag it, it glitches and then you can’t access the directory again until you reboot. It’s also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up Review collected by and hosted on G2.com. What problems is Case Monitoring solving and how is that benefiting you? Able to switch between log in/log out statuses easily and it creates time stamps which makes tracking time worked a breeze Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 3/5/2019 "Queue Manager" 4.5/5 What do you like best about Case Monitoring? We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need Review collected by and hosted on G2.com. What do you dislike about Case Monitoring? The system frequently crashes and resets call states Review collected by and hosted on G2.com. What problems is Case Monitoring solving and how is that benefiting you? Managing employees availability to customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Case Monitoring for G2 to provide buying insight. 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FREELANCER $11.00 0 NA Per Month [ View More Pricing Information ](https://www.g2.com/products/case-monitoring/pricing) ## Work at 3 Creeks Technologies? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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