First, I had no idea Qualtrics "forms" had this name. I just searched. I like best the customization for creating forms, including available logic. It's gotten much better. Review collected by and hosted on G2.com.

Downloading results!!!!! Even the new dashboard is slow and not very useful. I need more customization. I always end up downloading as csv and doing all offline. I wish you had an online data viewer with ajax or similar for speed as I filter and sort. So I only use Qualtrics when externally required or for complex forms. Review collected by and hosted on G2.com.

What I appreciate most is the sheer convenience and efficiency of Qualtrics Customer Experience. The availability of a wide range of resources, from tutorials to knowledgeable customer service agents, is extremely helpful in resolving issues quickly, allowing me to get on with my work. What's more, the detailed architecture allows for more precise analysis, giving me access to much deeper insights into my data than was previously possible without any setup time or technical know-how. All in all, the flexibility and thoroughness of Qualtrics Customer Experience makes it a great investment. Review collected by and hosted on G2.com.

I appreciate the help of the Qualtrics Customer Experience support team, but I find the slow updates frustrating as they prevent me from taking advantage of new versions. It took some adjusting to the system, but now it's second nature. Review collected by and hosted on G2.com.

I love how Qualtrics Customer Experience allows me to easily create surveys with advanced logic and custom filters to gain powerful insights from the data I collect. The Research Core makes this task incredibly easy with user-friendly features such as a quiz editor, template library, and survey development support options. What's more, its stylish dashboards help to ensure that all team members understand the information being presented, as it is presented in a comprehensive yet aesthetically pleasing manner. Furthermore, these dashboard elements allow us to get quick answers by simply viewing preset or filtered results - allowing our teams more time to focus on strategy rather than just analysing raw data points! All in all, Qualtrics has enabled me to achieve my research goals faster and easier due to the remarkable accuracy of its tools, leaving no room for inaccurate assessment of results. Review collected by and hosted on G2.com.

I am very dissatisfied with the Qualtrics customer experience when it comes to loading or deleting data on demand. Updates seem to take far too long, and there are very restrictive limits on how many times a user can respond, which is extremely frustrating. In addition, the lack of an easy to use solution for sharing dashboard links requires customers to pay unnecessarily for more accounts than they need, which is a significant financial burden - perhaps either a deliberate monetary motivation by Qualtrics or simply poor optimisation by their team for commercial use. Review collected by and hosted on G2.com.

The most helpful things is that it is quick in response and the follow up is kind of nice. The quick response is something that should be focused on as it has been very useful. Review collected by and hosted on G2.com.

The follow up sometimes gets too much for the customer to bear, not everyone want to see their mail clogged up with so much messages just because they submitted their mail on a study platform. Review collected by and hosted on G2.com.

I didn't use it that long but I think is an excellent option to manage all the processes a call center needs, in the particular to be able to handle the customer in a respectful way Review collected by and hosted on G2.com.

Sometimes it takes a while to load and also not to easy to use for new hires, because of all the processes we have they can be a little complicated for new agents Review collected by and hosted on G2.com.

Benchmarking the customer experience such as investigation, initialization, mobilization, scalability is improved with qualtrics customer experience, we can keep a track on how customers are thinking about your product. Review collected by and hosted on G2.com.

Nothing to dislike about this one, I personally enjoy using it, no such cons as of now, as long as it's working and continues to update new features according to market trends. Review collected by and hosted on G2.com.

The Qualtrics platform is easy to use and extremely flexible. I have been able to create surveys for a variety of response and audience types. The reporting is also very clean and easy to build. Review collected by and hosted on G2.com.

The only downside to Qualtrics was the initial implementation. Ours includes a big SalesForce connection which required a decent amount of development work. All worth it though. Review collected by and hosted on G2.com.

Yes, Qualtrics can do surveys, but it is the workflows, dashboards, plug-ins and automations that really let you leverage the tool. Review collected by and hosted on G2.com.

The only flaw in the total package is that there are some tasks that should be easier to do or pre-built. For example, an approval form, you have to hack a process and it should be built in. Review collected by and hosted on G2.com.

The value of knowing and assessing your customer's experience provides excellent opportunities to improve the product, communication, and end results. It also allows pivot in today's busy product life cycle. Review collected by and hosted on G2.com.

There is nothing to dislike in regard to the improvements that are created through this product. It provides excellent opportunities to learn and shift where effort is needed. Review collected by and hosted on G2.com.

Easily to understand and very easy way to show the data in chart format. this one is too more attractive, Dashboard feature, Text IQ is very impressive Review collected by and hosted on G2.com.

Need to be more custom validation for the automation Review collected by and hosted on G2.com.