The text iq feature of Qualtrics is something that I like the most. Apart from that, the dashboard builder, where we can make widgets and analyze the data, is something that is really good. Review collected by and hosted on G2.com.

The cost for a customer experience license is little too high. And sometimes, it is difficult to get all the features just in one license. Review collected by and hosted on G2.com.

I appreciate the variety of features that Qualtrics Customer Experience has to offer. My team receives accurate data about our customers' experiences thanks to its user-friendly interface. In addition, we use our advanced analytics capabilities to make strategic decisions about how we can better serve our customers. With panels, researchers and marketers can collect large amounts of data quickly, making project management much simpler. Review collected by and hosted on G2.com.

The lack of transparency Qualtrics provides regarding service updates disappoints me. It is difficult to gauge how an update might affect my surveys and other features without advance notice. When I contact support for help, the wait times are long and the solutions are inadequate. Review collected by and hosted on G2.com.

What I find most helpful with Qualtrics is its ability to integrate with other systems and its analytic capabilities such as the text AI analytics which you won't find anywhere else. Review collected by and hosted on G2.com.

Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder. Review collected by and hosted on G2.com.

Tremendous software to get direct feedback for our customers.

Send personalized emails and messages which get deep into customer likes.

Quick to adapt to it for it's flexibility with ease of use.

Absolutely phenomenal to mark those customer which are constant buyers of your services. Review collected by and hosted on G2.com.

Identify those customers who are constant buyers and give them special attention. Review collected by and hosted on G2.com.

Qualtrics can create comprehensive, customizable analytics that works well for both survey creation and data analysis. I use it for study, work, and personal/life stuff. Many features allow you to ask clean, simple questions that would otherwise seem cluttered and take up too much space in a survey on another platform. Review collected by and hosted on G2.com.

There is no any point in disliking about this software. Review collected by and hosted on G2.com.

This is easy to use and useful for both enterprises and customers which helps easy for companies to monitor and improve every key moment along with customer journey. Review collected by and hosted on G2.com.

As per my opinions I couldn't dislike anything till date, I will define find and update Review collected by and hosted on G2.com.

Absolutely everything!

We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dashboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well. Review collected by and hosted on G2.com.

As I mentioned earlier, I like everything about Qualtrics CX. But since you're asking, one thing that comes to mind is that it would be better to have some support agents who have knowledge of basic JavaScript. Review collected by and hosted on G2.com.

Best platform to handle

Secure

Easy to get data

User friendly Review collected by and hosted on G2.com.

No dislike as we are using it and have great experience Review collected by and hosted on G2.com.

The predictive intelligence engine provides insights on how to optimize customer engagement and retention to grow customer lifetime value Review collected by and hosted on G2.com.

Qualtrics Customer Experience interoperability can be improved as it requires significant effort for integrating to other applications Review collected by and hosted on G2.com.

It is extremely user-friendly and the Dashboards have helped us collect data in real-time. On top of that, we have been able to generate many useful insights with the help of Dashboards. Review collected by and hosted on G2.com.

I'd say pricing, as the license price has increased in recent years and it has been difficult for us to manage the board to convince them to use Qualtrics. So please try to get the pricing down if possible. Review collected by and hosted on G2.com.