The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation. Review collected by and hosted on G2.com.

Some of the items could be more robust or allow for more manual control. Manual updates are complicated and are accomplished via .csv import, but that is overkill for some tasks. Review collected by and hosted on G2.com.

Qualtrics Customer Experience is a great tool that boosts our relationship with our customers.

I like how Qualtrics Customer Experience personalizes our relationships with our clients.

Qualtrics Customer Experience is a friendly tool. Review collected by and hosted on G2.com.

The reliability of Qualtrics Customer Experience makes it a sensational software.

Qualtrics Customer Experience works so well.

I do not see any flaws when using Qualtrics Customer Experience. Review collected by and hosted on G2.com.

Qualrics offers so many options and powerful iterations of question styles, layouts, sharing and collection tools. The ability to customize emails and survey questions based on previously entered data or question text is extremely useful for us. Review collected by and hosted on G2.com.

Some functionality is not intuitive and takes a lot of experience to master. For example: workflows. It takes a lot of testing and re-writing to create the results we look for. The online tutorials/guides are not overly detailed and usually include a link to yet more less-than-helpful "instructions." It would be better if online "help" was more user friendly and obvious. Review collected by and hosted on G2.com.

I like being able to develop a survey for both PC and mobile at the same time and seeing - in real-time - the presentation. Review collected by and hosted on G2.com.

Once the ball gets rolling it is easy to generate, but there are many features that are not intuitively displayed "out of the box." Review collected by and hosted on G2.com.

I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization. Review collected by and hosted on G2.com.

I don't dislike anything about this platform, in all my time of use, I have never seen any type of problem. Review collected by and hosted on G2.com.

With Qualtrics Customer Experience in place, we have been able to build a good relationship with our customers by making it easier for them to interact with our business while highlighting their pain points. As they share their experiences, we are able to improve on what they cite and this ensures a good experience and shows our business cares. Review collected by and hosted on G2.com.

It comes with deep features and requires some level of training to understand it. Review collected by and hosted on G2.com.

Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc. Review collected by and hosted on G2.com.

Navigation in between pages moving questions up and down Review collected by and hosted on G2.com.

Building Surveys has been effortless using Qualtrics as it is User-friendly, and the tool has helped us collect and analyze data which has helped us achieve customer satisfaction. Also, QualtricsCX has outstanding Workflows Tasks such as Ticketing, Update Directory, Email etc. They have been instrumental in our day-to-day uses. The SCX Dashboard functionality is also one of a kind, where responses are represented in a multitude of widgets in Real-Time. These dashboards are not just limited to reactions but can also be created for Action Planning and Tickets. Qualtrics also has Text iQ and Stats iQ feature, which are AI-based features for Sentiment analysis and Quantitative analysis, respectively. Review collected by and hosted on G2.com.

The Text iQ functionality could be improved as it sometimes doesn't perform accurately, if set in languages other than English. Review collected by and hosted on G2.com.

I can open an existing project and make just a couple updates or changes to get responses from my target audience. Review collected by and hosted on G2.com.

It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them. Review collected by and hosted on G2.com.

Qualtrics staff does an excellent job of connecting with new clients and ensuring they are set up for success when they launch the Qualtrics software at their companies. Review collected by and hosted on G2.com.

The software can be a bit tricky if you've never used anything like it previously. However, Qualtrics does have several demo videos that they make accessible that demonstrate how to use the functionalities within Qualtrics. Review collected by and hosted on G2.com.