ServiceMax Reviews & Product Details

Zinc enable seamless interaction through a variety of channels, including video and audio chats, messages, as well as file sharing. It integrate effortlessly with CRMs and is secure. It enhances real-time collaboration between technical teams in the field and customers with staff at the offices. Review collected by and hosted on G2.com.

Integrating Zinc with some systems is difficult and may requires specialized experience. Review collected by and hosted on G2.com.

Various mode of communication, customization is possible, communication with singular or a group both are smooth, accessible from remote areas, security and privacy is top notch. Review collected by and hosted on G2.com.

a few occasional bugs which are common. Pricing could be better. Review collected by and hosted on G2.com.

The data model of Service Max. It was easy to integrate the Assets, Contracts and work Orders. Review collected by and hosted on G2.com.

Asset Parent/Child dependencies have to be resolved Review collected by and hosted on G2.com.

Facilitate seamless communication across various channels, encompassing messaging, voice and video calls, and file sharing. Seamlessly incorporate with other essential business tools like project management and customer relationship management (CRM) systems. Offer robust security and privacy measures to safeguard sensitive information effectively. Review collected by and hosted on G2.com.

It is difficult to determine, but constraints in integrating with specific business tools or systems, potentially limiting its effectiveness in certain environments. Review collected by and hosted on G2.com.

Zinc assists us in connecting with our administration team; the best features are automation in many things, including simple communication and collaboration with others and video conferencing using the application. Teams can collaborate in context and get the information they need at the right time. Review collected by and hosted on G2.com.

Zinc is excellent software, and I have nothing to dislike about them. The support team sometimes delays answering issues affecting their users, which is not a significant issue. Review collected by and hosted on G2.com.

Good for broadcasting and connecting with different field agents Review collected by and hosted on G2.com.

Not a lot of detailed documentation and a bit complicated to use Review collected by and hosted on G2.com.

User experience is wonderful. UI is the best in this category Review collected by and hosted on G2.com.

Wish new features were rolled out quickly Review collected by and hosted on G2.com.

To be completely honest there is not much I like about it The calendar is on to book your appointments But other than that I need all the customer information and history Review collected by and hosted on G2.com.

Just about everything I find it clunky to use not enough information in customer history when it come to service of a particular customer machine Having to double fill in certain lines is a complete pain and seems very cliche when trying to use if a connection is only about half seems you need a very good connection for it to work correctly I much prefer Sales force as an app Review collected by and hosted on G2.com.

What I like the best about this tool is that this is easy to use and it connects the whole service team very easily in real-time which helps in improving customer satisfaction. Review collected by and hosted on G2.com.

At this point, I could not think of anything as such that is not fulfilled by this tool. All over this is a great tool to use. All of my work needs are fulfilled. Review collected by and hosted on G2.com.

1. Group communication and message alert notifications are top-notch and meet the standards of the market. Easy Group Video call, file sharing, Chart with individuals/groups, and presentation. Review collected by and hosted on G2.com.

Could have more customization tools for host or organizer, and could have better UI design and themes applications struck upon Low-speed internet Review collected by and hosted on G2.com.