--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 143 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 143 scale: '5' date_modified: '2026-10-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

ServiceMax Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

16 months

User Insights

Average based on 143 real user reviews.

Implementation Time

6 months

Perceived Cost

$$$$$

ServiceMax Reviews (143)

Reviews

ServiceMax Reviews (143)

4.2
143 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and real-time updates that ServiceMax provides, making it easier to manage field service operations efficiently. The software's ability to streamline scheduling and enhance communication is highly valued, although some users note that it can be complex to navigate initially.

Pros & Cons

Generated from real user reviews
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Keshav C.
KC
Keshav C.
Business Development Manager
Mid-Market (51-1000 emp.)
"Real-Time Information Sharing Improved Management Visibility"
4.5/5
What do you like best about ServiceMax?

With a variety of communication channels available in a single mobile-first app, including text, audio, video, content sharing, hotline groups, and broadcasts, it stands out as a comprehensive solution. Data security and compliance are given first priority, making it a reliable platform for private business interactions. It gives management vital insights into what's happening on the front lines in real-time visibility into field operations. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Integrating Zinc with current systems may need further configuration or customization depending on an organization's tech stack. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Very user friendly. Very customizable"
4.5/5
What do you like best about ServiceMax?

Workflows, level of detail and data provided Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Nothing particular. Loading times and Salesforce limitations Review collected by and hosted on G2.com.

Sibu S.
SS
Sibu S.
VP - Digital Transformation & Customer Success
Mid-Market (51-1000 emp.)
"Service Max User Review"
5/5
What do you like best about ServiceMax?

Service MAX offers a flexible SaaS model to be used in a corporate environment. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Service Max Configurability and interfacing has difficulties that are quite cumbersome to overcome. Review collected by and hosted on G2.com.

WM
William M.
Vice President of Strategic Partnerships
Individual & Family Services
Mid-Market (51-1000 emp.)
"Happy with zinc"
5/5
What do you like best about ServiceMax?

There are times when I become confused, I love the variety of options Zinc provides within its app. The programme is still usable and capable of being customised to my needs despite occasional bugs. For all of my work requirements, it acts as an amazing and all-inclusive tool. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The core problem with Zinc is that it can't link partners from different group domains, which renders the programme practically useless. Its inability to facilitate communication with outside parties greatly reduces its capacity for collaboration. Review collected by and hosted on G2.com.

Kavita G.
KG
Kavita G.
Content Moderator
Mid-Market (51-1000 emp.)
"Best messaging app"
4.5/5
What do you like best about ServiceMax?

Zinc may be a great messaging app that is exceptionally secure. You will interface with individuals, or entire groups of individuals in a moment, drops your area, send pictures and recordings, thrust to the conversation and great ancient calling. Moreover, it works in regions that are moo on cell phone flags. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

There is a lot of choices within the app so it can get puzzling sometimes. Bugs, The app is OK but vibrates my phone with the notice symbol. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"With Zinc Hiring is Systematic and Simple"
4.5/5
What do you like best about ServiceMax?

Capability of the software to run multiple reference checks in one go. The systematics work flow in referencing checking and onboarding helps HR team in reducing time and cost. Easy to use and good functionality. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

At times the hotline system to divert candidate requests is slow. The data analysis and imperative for business decisions from an HR perspective can be improved. Review collected by and hosted on G2.com.

Ayode C.
AC
Ayode C.
Executive Assistant
Online Media
Small-Business (50 or fewer emp.)
"Zinc review"
5/5
What do you like best about ServiceMax?

Cotap has allows us to to communicate seamlessly within the office and remotely we literally couldn't work without it We are happy we found cotap Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

i have no dislike upon it's functionality since it works best for me Review collected by and hosted on G2.com.

Ashish R.
AR
Ashish R.
Deputy Manager
Enterprise (> 1000 emp.)
"Zinc Review"
4/5
What do you like best about ServiceMax?

Zinc is very easy and seamless to use. Customer support is also good enough. It allows users to communicate remotely with each other using text, video and voice method. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Nothing impactful but it kicked me out of remote sessions with user one or two times. Review collected by and hosted on G2.com.

Sarah X.
SX
Sarah X.
Consultant, Stanford Pre-Business Association Consulting Client Project Team
Small-Business (50 or fewer emp.)
"Workplace Communications"
3.5/5
What do you like best about ServiceMax?

I can get messages and comms from anyone on my team which is helpful and efficient especially for announcements from my manager. I like how the platform can easily be integrated with other critical functions like our CRM. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

For an individual user, the pricing is rather steep. The solution is also not as customizable as others. There are occasional bugs but nothing that would stop me from using it altogether. Review collected by and hosted on G2.com.

Shreyasi S.
SS
Shreyasi S.
Founder
Mid-Market (51-1000 emp.)
"Management, Communication and Collaboration made easy"
4.5/5
What do you like best about ServiceMax?

It's super easy to use, real-time update, communication and notification system connect everyone in the company, provides with great customer support. I learned that they even made the security and privacy super solid. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Not sure, but I faced a hardtime to got adapted to the system during my brief intership days. It could be more user friendly may be. Review collected by and hosted on G2.com.

Questions about ServiceMax? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
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Last activity over 2 years ago

What is ServiceMax used for?

0 Upvotes
2
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GU
Guest User
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Last activity almost 4 years ago

What is ServiceMax Salesforce?

0 Upvotes
1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

16 months

Average Discount

13%

ServiceMax Comparisons
ServiceMax Features
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Employee Communication
Behavior Monitoring
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Analytics
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