--- title: Prospect CRM Reviews meta_title: 'Prospect CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 100 reviews by the users' company size, role or industry to find out how Prospect CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 100 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Prospect CRM Reviews **Vendor:** ProspectSoft **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 100 ## About Prospect CRM Prospect, the #1 Stock-Aware CRM, is perfect for growing Wholesale, Distributor and Manufacturing businesses. Sell more, in less time, every time - with Prospect CRM! As part of the ERP division at The Access Group, Prospect CRM is delivered to more than 5,000 SME users worldwide. Stock-Aware CRM combines the best of traditional CRM – Marketing, Sales Pipelines and Customer Service Management – with the reality of selling B2B products – quoting, ordering, inventory management, special pricing, back orders, product information and even contracts, serial numbers and asset tracking...to ensure your sales and service teams are fully Stock-Aware. ## Prospect CRM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Prospect CRM, which simplifies database management and enhances workflow efficiency. (3 reviews) - Users value the **easy setup** of Prospect CRM, which enhances workflow efficiency and simplifies report generation. (2 reviews) - Users value the **efficiency** of Prospect CRM, facilitating smooth operations and effective report generation. (2 reviews) - Users value the **extensive features** of Prospect CRM, appreciating its customizable workflows and detailed sales reports. (2 reviews) - Users value the **organization efficiency** of Prospect CRM, which simplifies reporting and streamlines workflow effectively. (2 reviews) - Reporting (2 reviews) - Customer Management (1 reviews) - Users appreciate the **responsive customer support** of Prospect CRM, enhancing their business operations and user experience. (1 reviews) - Easy Access (1 reviews) - Users value the **responsive support and real-time inventory integration** of Prospect CRM, boosting sales team effectiveness. (1 reviews) **What users dislike:** - Users report significant **integration issues** with Prospect CRM, leading to difficulties connecting with essential apps and services. (3 reviews) - Users express frustration over the **missing features** in Prospect CRM, limiting its effectiveness for B2B and B2C needs. (3 reviews) - Users express frustration with **deceptive sales promises** , highlighting poor support and lack of valuable features in Prospect CRM. (2 reviews) - Users report significant **connectivity issues** with Prospect CRM, including poor integration and syncing that hampers functionality. (1 reviews) - Users find **feature issues** with Prospect CRM, as promised functionalities lag behind real-world performance and integration. (1 reviews) - Users find the **learning curve steep** , struggling with documentation and lack of intuitive navigation in Prospect CRM. (1 reviews) - Licensing Issues (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ## Prospect CRM Discussions - [What is Prospect CRM used for?](https://www.g2.com/discussions/what-is-prospect-crm-used-for) - [How much does workflow max cost?](https://www.g2.com/discussions/how-much-does-workflow-max-cost) - [What is a CRM tracking system?](https://www.g2.com/discussions/what-is-a-crm-tracking-system) - [What is the best free CRM software?](https://www.g2.com/discussions/what-is-the-best-free-crm-software) - [What are the features of CRM software?](https://www.g2.com/discussions/prospect-crm-what-are-the-features-of-crm-software) - [View Prospect CRM pricing details and edition comparison](https://www.g2.com/products/prospect-crm/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+14%3A23%3A32+-0500&secure%5Bsession_id%5D=1b6ce4fe-9090-4f90-b478-c5e624ea928f&secure%5Btoken%5D=1b83a181a086519928a621f1fd127a62868420c92b2846f5256bbb5e0f193624&format=llm_user) ## Prospect CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Prospect CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,055 reviews)