ProProfs Chat Reviews & Product Details

ProProfs Chat is a live chat and AI customer service agent platform built for instant, automated support, helping businesses engage website visitors, resolve queries in real time, and stay available around the clock without adding headcount. Teams use it to combine live chat, AI-driven automation, and omnichannel messaging in one workspace, reducing response times and ticket volume along the way. 🎯 Popular use cases: • Real-time website live chat and visitor engagement • AI-driven customer support automation • Lead capture and appointment scheduling through chat • Omnichannel messaging across WhatsApp, Facebook, • Instagram, and SMS • Sentiment tracking and at-risk conversation management 🤖 AI Support Agent: the engine behind the platform The AI agent learns continuously from your website, help center, uploaded files, and FAQs, keeping responses accurate as your content grows. It powers: • Advanced AI Agent Training: trains on your website, help center, uploaded files, and FAQs, with test runs before going live • AI-Generated Answers: reads text and images, pulls from trained data, and answers with the source cited • Action-Based AI Agents: completes tasks like updating orders, scheduling meetings, or triggering notifications, right from chat • Sentiment Analysis: detects whether a customer is angry, sad, confused, confident, or happy, in real time • Risk Prediction: scores every conversation as High, Medium, or Low churn risk • Resolution Overview: auto-summarizes what the customer raised and how it was resolved • AI Agent Performance Reports: shows satisfaction scores and where the AI agent falls short ✨ Everything else you'd expect from a modern live chat platform: • No-code chatbot builder with ready-to-use templates • Real-time visitor tracking and proactive chat invitations • Canned responses, live typing insights, and chat transcripts • Multilingual widget support across 70+ languages • Integrations with Salesforce, HubSpot, Shopify, and Zendesk • Detailed reporting and AI agent performance analytics Whether the goal is reducing response times, automating routine conversations, or keeping support available across channels, ProProfs Chat brings live chat and AI agent capabilities together in one platform.

Seller

ProProfs

Discussions

ProProfs Chat Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Tim Klausner (Program Manager - ProProfs Marketplace)

Pricing

Pricing provided by ProProfs.

Free Plan

Free

1 Operator With One-Time Purchase

Essentials

$19.99

1 Operator Per Month

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Top-Rated Alternatives

Salesforce Service Cloud

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User Insights

Average based on 35 real user reviews.

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

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TB

Teresa B.

RN - MDS/Care Plan Coordinator

Hospital & Health Care

Small-Business (50 or fewer emp.)

1/5/2017

"Very user friendly"

5/5

What do you like best about ProProfs Chat?

The real-time visitor monitoring, the ease of use Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Overall it's been wonderful, nothing to dislike Review collected by and hosted on G2.com.

RS

Robin S.

Seo Analyst

Computer Software

Small-Business (50 or fewer emp.)

6/11/2015

"It has been quite a revelation to online customer support on my website"

5/5

What do you like best about ProProfs Chat?

Easy to use interface which we can use independently of browsers and the way it coordinates automatically with our salesforce CRM to maintain logs of all the chat conversations as cases. The applications for handheld devices allows us to keep in touch with our website visitors even while on a move. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Hmm. I don't have come across anything which I don't like.. No not as of now Review collected by and hosted on G2.com.

What problems is ProProfs Chat solving and how is that benefiting you?

Our clients earlier used to have grudges that find it irritating to depend on emails while we had projects in process for them. Telephone calls were not possible to record in our CRM for future references. Live2Support solved it both. While our clients find at-least someone from our team online any time during the course of day, the concerned project manager is always in sync with the chat conversation as they get recorded automatically in our CRM. The easiest way for them to keep project communication on track. Review collected by and hosted on G2.com.

SB

Subodh B.

Client Acquisition Manager

Computer Software

Mid-Market (51-1000 emp.)

10/2/2015

"Cost Effective Live Chat Solution"

5/5

What do you like best about ProProfs Chat?

Live2Support Live chat solution is a cost effective solution to initiate interaction with website visitors and provide strong functionality to get them convert into a paid customers. its functionality loaded operator chat window provided the support operator opportunity to respond to the queries quickly providing maximum chances for online sales conversion. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

poor online help availability and to much of technicality sometimes Review collected by and hosted on G2.com.

PR

Preethi R.

Sr HR Executive

Information Technology and Services

Small-Business (50 or fewer emp.)

5/27/2015

"An economical Live chat service with awesome experience"

4.5/5

What do you like best about ProProfs Chat?

Live2suppport live is an awesome chat service. This is pumping up sales levels with an average of 50 instant chat conversations a day. Being a consumer-oriented company it gives a better chance of converting browsers into buyers building a long-term, personal relationship with your client. Canned Responses helps us handle more conversations. It’s built in analytic helps pointed conversation and adds a personal touch to chat that has dramatically increased revenue. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

The extensive functionality provided take long time to explore Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Chat:

I will say that having live2support chat service on my website was the best decision I have ever made. Review collected by and hosted on G2.com.

What problems is ProProfs Chat solving and how is that benefiting you?

We are using it for customer support for existing customer site traffic monitoring and sales conversion. Review collected by and hosted on G2.com.

IL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

5/9/2014

"Easy to use and have lots of features"

5/5

What do you like best about ProProfs Chat?

Easy to integrate and use

Low price

Advance features of tracing visitors

Customized chat window

Many more reasons are there to use this chat software. The main thing is what I need for my site I am getting in low price. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Nothing very much specific.. as there are almost every feature. Review collected by and hosted on G2.com.