--- title: ProProfs Chat Reviews meta_title: 'ProProfs Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ProProfs Chat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ProProfs Chat Reviews **Vendor:** ProProfs **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ProProfs Chat ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not. ## ProProfs Chat Reviews ### 1. An interesting Chat solution for any customer facing website. **Rating:** 4.5/5.0 stars **Reviewed by:** Arpi J. | Solution Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about ProProfs Chat?** The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution **What do you dislike about ProProfs Chat?** The only thing that can be improved in this tool is the implementation of capabilities for the Advanced Chatbots to make it even more responsive and faster. Also a feature of sneak peek between the agent and supervisor and also the customer would be a great feature to add. **What problems is ProProfs Chat solving and how is that benefiting you?** We are using Proprofs for chatting between our website visitors and Sales/Service Agents. It has significantly improved our KPI's ### 2. Better Customer Service with ProProfs Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Customer Support Specialist- Back Office, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about ProProfs Chat?** ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection. **What do you dislike about ProProfs Chat?** There are some technical difficulties or lags, but these are usually rare and can be resolved with the help of the ProProfs Chat support team. **What problems is ProProfs Chat solving and how is that benefiting you?** ProProfs Chat features, like screen sharing and video conferencing, help us to collaborate and communicate effectively, even if our teams are in different locations. ### 3. Easy to use and provide a good customer satisfaction by this tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | Back Office Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ProProfs Chat?** There are so many inbuilt macros and contact drivers. We can respond in just seconds. **What do you dislike about ProProfs Chat?** Every thing is perfect in this tool, there is nothing to dislike. **What problems is ProProfs Chat solving and how is that benefiting you?** It is very convenient to provide a resolution to the customer in a few seconds and we can chat with multi customers. ### 4. Engages Visitors Proactively **Rating:** 4.5/5.0 stars **Reviewed by:** Ashu R. | Senior SEO Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about ProProfs Chat?** We like how it has been helping us to become more proactive with each visitor who shows potential of becoming our product buyer. **What do you dislike about ProProfs Chat?** Earlier we had this complaint that they didn’t have reports for understanding how proactive messages are working for the business. But now they do, so technically no complaints for now. **What problems is ProProfs Chat solving and how is that benefiting you?** We had trouble reaching out to our visitors first. We weren’t proactive per say. In fact, our visitors always reached us out first. This was something we’ve wanted to correct and with ProProfs we got that opportunity as well. ### 5. Improves Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag P. | Technical SEO Associate , Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about ProProfs Chat?** It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further. **What do you dislike about ProProfs Chat?** We don’t dislike the product but we do wish to see some customization options for the operator’s dashboard that helps them view data for specific metrics every time they login. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve successfully found multiple reasons why some of our agents weren’t performing well or lagged during the support process. ### 6. Automates Support for Us! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham T. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about ProProfs Chat?** ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster. **What do you dislike about ProProfs Chat?** I really hope they get a detailed reports section for the chatbot. **Recommendations to others considering ProProfs Chat:** We can be more proactive as a team now that the chatbot is on the scene. We’ve also experienced a dip in our normal incoming chat flow as a lot of users interact with the chatbot first and end up getting a solution. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve finally streamlined our incoming chats and made sure all of them get addressed at the right time. ### 7. Helps with Automatic Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ProProfs Chat?** We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case. **What do you dislike about ProProfs Chat?** There’s not much to dislike about their live chat as it matches our support needs for now. **What problems is ProProfs Chat solving and how is that benefiting you?** Our teams had a difficult time routing chats from one member to another. They not only took time to understand customer pain points but also communicated the same to another team member so that customers doesn’t have to repeat themselves once transferred to another member. ### 8. Great for Managing the Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Ritik P. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about ProProfs Chat?** I like the team management features of the tool where we can easily supervise the chat. **What do you dislike about ProProfs Chat?** Nothing so far. The tool is clean and easy to use for us. **What problems is ProProfs Chat solving and how is that benefiting you?** We had trouble setting a chat limit for our operators. But with this tool, we managed to overcome that and also monitor how our operators are performing during an ongoing chat. ### 9. Good In-depth Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Saumya S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about ProProfs Chat?** The fact this tool gives us a more in-depth report on how our operators performed while giving support to our customers helps us understand the knowledge gap and identify loopholes in the support process. **What do you dislike about ProProfs Chat?** As of yet, there’s nothing solid to really dislike this tool. It’s been good so far. **What problems is ProProfs Chat solving and how is that benefiting you?** He had troubles identifying why our customers left our brand and what went wrong during the support process that led to customer churn. But with proprofs chat reports, we’ve understood our support loopholes and have started working on them actively. ### 10. Complete Customer Support Suite **Rating:** 4.5/5.0 stars **Reviewed by:** Sugandh S. | Marketing Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about ProProfs Chat?** We like how easy it is for us to create a complete support suite with ProProfs Chat. **What do you dislike about ProProfs Chat?** It hasn’t been that long since we started using this tool. We like the tool so far. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve managed to create an omnichannel experience for our customers with the help of this tool. So our customers do not have to repeat themselves every time. ## ProProfs Chat Discussions - [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for) - [View ProProfs Chat pricing details and edition comparison](https://www.g2.com/products/proprofs-proprofs-chat/reviews/proprofs-chat-review-299767?section=pricing&secure%5Bexpires_at%5D=2026-07-19+21%3A04%3A43+-0500&secure%5Bsession_id%5D=aae90ab8-ba20-40a0-b3a8-80482519a9b9&secure%5Btoken%5D=0ac14f211e74d959c99e906f8b0ac5ae64432e641778443ad28ecddf2ef3ba99&format=llm_user) ## ProProfs Chat Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top ProProfs Chat Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)