--- title: Medallia Agile Research Reviews meta_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 65 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews **Vendor:** Medallia **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 65 ## About Medallia Agile Research Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. ## Medallia Agile Research Reviews ### 1. Market Review **Rating:** 2.5/5.0 stars **Reviewed by:** Ajmir M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Medallia Agile Research?** checkmarket is the enterprise surve platform design to help to create & implement effective and engaging surveys. **What do you dislike about Medallia Agile Research?** least helpful of checkmarket is people can understand the new products & people can dislike the products & services by checkmarket. **What problems is Medallia Agile Research solving and how is that benefiting you?** the checkmarket solving the customer need that wheher this product is suitable for him or not. ### 2. Wonderful survey platform to get inputs for better results **Rating:** 4.5/5.0 stars **Reviewed by:** Vineet A. | Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Medallia Agile Research?** It helps alot when we created a survey for better inputs and it was really easy with the templates in this platform also the modes to send the survey was nice with no restritions **What do you dislike about Medallia Agile Research?** As of now we have not discovered anything which needs improvement but team can work more on UI for better experience **What problems is Medallia Agile Research solving and how is that benefiting you?** For a big team, it is sometimes difficult to get some insights on any idea, so with this platform we could prepare some questions so that the entire team can give their inputs and feel participated. Also it was great to have templates and options to distribute the survey via different channel ### 3. Excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Medallia Agile Research?** Very intuitive. Easy to use. Good features. Good price **What do you dislike about Medallia Agile Research?** Nothing - I havent tried integrating it with anything as yet. **What problems is Medallia Agile Research solving and how is that benefiting you?** Ability to gather feedback internally and externally really quickly and effortlessly ### 4. Great Product, Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Medallia Agile Research?** Very easy to use interface that is intuitive for even novice users. **What do you dislike about Medallia Agile Research?** The customizability is not as exstensive as some of its competitors. **What problems is Medallia Agile Research solving and how is that benefiting you?** Surveying customers and clients ### 5. Great tool for calculating using surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Medallia Agile Research?** I love how the offer a free sample size calculator. It's such a unique and useful to people who work in careers where surveys are very important. **What do you dislike about Medallia Agile Research?** I have no complaints about the way CheckMarket performs and operates. Overall just very useful. **What problems is Medallia Agile Research solving and how is that benefiting you?** It's a real life poll for the surveys that you need solved. ### 6. Great tool for NPS score **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Medallia Agile Research?** Easy interface and ability to create campaigns **What do you dislike about Medallia Agile Research?** Sometimes the interface data doesn't match the export data. CS not responsive **What problems is Medallia Agile Research solving and how is that benefiting you?** Calculate NPS score ### 7. checkmarket review **Rating:** 3.5/5.0 stars **Reviewed by:** Akhilesh G. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Medallia Agile Research?** platform as a whole, product feasture and ease of use. **What do you dislike about Medallia Agile Research?** less functions / solutions as compared to other tools. **Recommendations to others considering Medallia Agile Research:** good tool to start with, basic stuff **What problems is Medallia Agile Research solving and how is that benefiting you?** basically market research, create online survey for data collection and data analysis. ### 8. Excellent system. **Rating:** 3.0/5.0 stars **Reviewed by:** Wood G. | Financial Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Medallia Agile Research?** Their survey system allows for an accurate survey of our employees about a project. **What do you dislike about Medallia Agile Research?** Its platform is easy to understand, there are no problems with its use. **Recommendations to others considering Medallia Agile Research:** It has good technical support, so there are always solutions. **What problems is Medallia Agile Research solving and how is that benefiting you?** Surveying and monitoring processes through surveys makes it easier for us to finish jobs ahead of time. ### 9. I use it internally and externally. It look professional and it is an efficient tool overall. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Medallia Agile Research?** Customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the silliest questions! **What do you dislike about Medallia Agile Research?** If I want to send a mail from CheckMarket to track the survey, it may come in a spam inbox. **What problems is Medallia Agile Research solving and how is that benefiting you?** Easy to use, good insights and good support less strong in terms of data extraction/import & consolidation capabilities, and assessed as less strong in terms of system integration (APIs...) ### 10. I use Checkmate for my surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley N. | Founder and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Medallia Agile Research?** I love how the surveys look very professional to my clients. **What do you dislike about Medallia Agile Research?** The interface of the website could use some work. **Recommendations to others considering Medallia Agile Research:** I recommend using Checkmate to my colleagues. **What problems is Medallia Agile Research solving and how is that benefiting you?** I need to gather customer experience reports with my past clients. ### 11. Really liked in a previous role **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Medallia Agile Research?** Pretty easy to create surveys with. Very intuitive. **What do you dislike about Medallia Agile Research?** There are some bugs that should be worked out. I didn't use it as often as I should have though. **What problems is Medallia Agile Research solving and how is that benefiting you?** Surveying our customer base and "would be customer" it has a neat interface and is intuitive enough that not much training was needed. ### 12. Structured and complete surveys !! **Rating:** 4.5/5.0 stars **Reviewed by:** Erik I. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Medallia Agile Research?** This service does not allow conducting surveys in order to make the best proposals or characteristics so that users can respond, it has templates, texts and colors, different tools that allow the largest attractive surveys to be carried out in order to be answered, with this we can improve areas within the company in this way to be able to advance and evolve positively with this service, it is possible to massively create and send surveys and in turn receive the general data of the responses by users very detailed and complete I like . **What do you dislike about Medallia Agile Research?** The tools are very detailed and complete in our opinion, each of the characteristics complements the following, so making changes or improvements must be done completely, for this reason I feel that the system has been very correct by evolving little by little, managing to innovate each tool for what I like and in the future it is improving to be more attractive. **Recommendations to others considering Medallia Agile Research:** Personally, the system has worked and we have not seen any kind of inconvenience regarding the use of the tools since they are very simple and easy, however the system can be very broad in the sense that they allow you to send, create or improve surveys by what is attractive I recommend it. **What problems is Medallia Agile Research solving and how is that benefiting you?** This software was definitely acquired by the company in order to be able to offer attractive responses from customers, whether negative or positive, but in order to receive a response in this way we were able to find ideas or conclusions to improve the company, whether it be the campaign, advertising or different ways to improve services, we have always had very specific results because the analysis offered by the system has been very general, so we have observed both positive and negative comments in a more synthesized response, the tools are simple and basic templates and texts are generally the key point since they improve the surveys and make it perfect. ### 13. Terrible Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Leonard R. | Director of Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Medallia Agile Research?** It can be a great resource for companies when properly implemented. **What do you dislike about Medallia Agile Research?** We were truly excited to incorporate Promoter into our business, but unfortunately it did not work out for us. Our negative experience was rooted from what could have easily been prevented from the beginning. We were not warned of situations that may happen when launching the survey. Within a few minutes of our launch, we received a number of detracting scores from some of our top members who we have personal relations with. Quite surprised, we made sure to reach out to them. All of them emailed, texted or called us saying that they had no idea of what we were talking about, that they never filled out a survey and only had positive experiences with us. Long story short, we were ridiculed and looked unorganized. We reached out to the Promoter.io team to figure out the situation and was told then that this may occur with strict software implemented in many business emails. To understand much better, we scheduled a call (which took multiple requests). The call started off with a discussion to better understand the situation, however it came to the solution that we did not gain much positives from this experience. The qualitative data we gathered did not represent any new subjects, and the fact that our reputation was manipulated because of something so preventable from the beginning was extremely frustrating. We requested just a 1 month refund, as we were very unsatisfied with the experience but did partially understand the situation. However, the individual we spoke with simply repeated that this was not possible, only offering us 1 month in credit that we weren't going to use. We were told that they are the person to speak to about refunds but could not authorize one. Our requests were ultimately left unsolved. Coming from a company that is based on fully devoting our attention to customer experience, this was an appalling encounter that we do not expect from other successful businesses. **Recommendations to others considering Medallia Agile Research:** Make sure all topics are covered before implementing. It can be a good resource for some companies. **What problems is Medallia Agile Research solving and how is that benefiting you?** Receiving client feedback, learning about aspects that we can improve on. ### 14. Very user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** henry w. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Medallia Agile Research?** Very flexible to build surveys exactly for our needs. User friendly/easiness to use. Possibility to learn and work out logic/solutions oneself. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. It is efficient and support is in general quick and very helpful.he ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. The tool is very easy to use and results are easy to analyses. We have been met with excellent support and a willingness to cooperate and together improve our survey setup. The team explained my concerns very well with good solutions. The surveys available but also to report their results.. A very good program which help us a lot. I use it internally & externally. It looks professional and it's efficient tool overall.it is of low cost not expensive for our company. **What do you dislike about Medallia Agile Research?** The use of images in surveys could be more intuitive and efficient. When these surveys are validated, sometimes it is difficult to make the questions exactly the same as the question on paper. Excellent customer service and support. **Recommendations to others considering Medallia Agile Research:** we will recommend it other an tool like needs to be shared. **What problems is Medallia Agile Research solving and how is that benefiting you?** The CheckMarket software provides strong support to the organization of our work place. ### 15. the product helps build really flexible surveys. **Rating:** 4.5/5.0 stars **Reviewed by:** Beth S. | Operational Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Medallia Agile Research?** Each survey is attractive to respondents and offers a good response rate. The possibility of sending a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are published online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1,000 people. **What do you dislike about Medallia Agile Research?** the challenge of modifying the format and invitation mail of questions. Some buttons are available, but the choices are limited. **Recommendations to others considering Medallia Agile Research:** If you are looking for a high response rate among people who have a given profile in short time, this form of distributing your survey online is definitely worth considering. **What problems is Medallia Agile Research solving and how is that benefiting you?** The software helps build genuinely responsive surveys, with conditional tracking questions that make the survey completely easy and quick for the respondent, reducing the number of questions that you have to answer to give him / her the information he / she wants. ### 16. Perfect to create massive surveys a perfect service. **Rating:** 4.5/5.0 stars **Reviewed by:** Jose P. | Team Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Medallia Agile Research?** It is a different service to other survey systems, since this allows you to create surveys but all in the cloud and allows you to distribute a greater amount of massive surveys to have more favorable analytical responses we are happy with this service because its updated tools create perfect surveys that allow us to create and distribute much more than other services, it is perfect to keep the analytics received safe because everything is digitized and stored in the cloud we are very happy with this service. **What do you dislike about Medallia Agile Research?** Without problems with the system, we have used this service much more than others. **Recommendations to others considering Medallia Agile Research:** The service prior to this can be very low level due to very low problems and characteristics however we say make the change to this service which is very noticeable CheckMarket is a great service that works in the cloud and allows to create attractive surveys and also receive a nice analytics that allow to improve the company. **What problems is Medallia Agile Research solving and how is that benefiting you?** The service prior to this can be very low level due to very low problems and characteristics however we say make the change to this service which is very noticeable CheckMarket is a great service that works in the cloud and allows to create attractive surveys and also receive a nice analytics that allow to improve the company. ### 17. The software that exceeded our expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Sales Attendant, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Medallia Agile Research?** I love that through this platform I can get to know my clients a lot better, because through the surveys I can distinguish their needs, concerns, even their discomforts towards our services and products, which we seek the way to compensate and help us to do top. Promoter is a very versatile and fast-use program, I like its excellent updates, because every time they integrate improvements that improve our performance as a company, we also like their customer service team, because they always provide an excellent service. **What do you dislike about Medallia Agile Research?** There really is nothing that I do not like about this program, we are very happy with its performance, functions and content, which has a continuous updating system that manages to cover our expectations. **Recommendations to others considering Medallia Agile Research:** Undoubtedly I recommend this platform for its efficiency, through it we achieve higher sales continuously, it is a very flexible tool and also has a good technical support team, for this and more I recommend Promoter.io. **What problems is Medallia Agile Research solving and how is that benefiting you?** Thanks to this system we have changed our relationship with customers and users in a great way because we are now aware of their concerns and we are able to provide an excellent service, we have received very receptive comments and are happy with our work and that thanks to this platform, which has also saved us time and has had a positive influence on our sales, since due to the survey responses, it has helped us to observe more broadly the movement of the products and services we offer and through from them we generate reports, which allow us to improve as a company and to maintain our growth over time, positioning ourselves as a stable, safe and effective company, which has generated a greater number of clients. ### 18. The best tool to get to know your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy U. M. | Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Medallia Agile Research?** With promoter I can make easy surveys to clients. This system has a clean interface in order to give the surveyed client peace of mind and confidence that a serious survey is carried out. It allows you to categorize the needs in the surveys in order to respond quickly to each question in the survey. I love how intuitive this platform is, allowing your staff to measure and perform the study of the samples with precision. It is amazing how this system keeps updated continuously, placing new useful functions. The treatment provided by the support team is very professional and quick when it comes to solving a problem. **What do you dislike about Medallia Agile Research?** At the moment I have no complaints with this tool. But the times I've contacted technical support have been fast and reliable. **Recommendations to others considering Medallia Agile Research:** This software is undoubtedly the best thing to be able to do surveys and with it to be able to quickly measure all the experience that the client has, in order to provide an excellent service. No doubt having this software will be your best investment. **What problems is Medallia Agile Research solving and how is that benefiting you?** Having a system like this has helped us greatly as it allows us to track and observe the level of satisfaction of all our customers. In addition, it lets us see how is the behavior of the different markets in which we are and how they can react, thanks to this tool we can make timely decisions. Thanks to Promote, this gives us complete reports, leaving us with it to save much time for the power when doing the surveys. Thanks to this study, we can have a complete view of each product. ### 19. Great software easy ui **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Medallia Agile Research?** This software makes communication and organization easy without the hassle of sharing. You can check your statistics easily and it’s very user friendly for those who are not too tech savvy **What do you dislike about Medallia Agile Research?** I would say that I dislike the overall look of the software, but it overcomes this by being very functional and easy to catch onto. Overall it outweighs the negatives **Recommendations to others considering Medallia Agile Research:** Do some simple research to see if it’s a fit **What problems is Medallia Agile Research solving and how is that benefiting you?** Check market takes away a lot of man hours scouring the web for market data and this allows you to focus on the analysis and not the citation of said data making it very easy for users to catch up on their kpis ### 20. Create, send and analyze your surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Francis P. | Project Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Medallia Agile Research?** You can create surveys without much difficulty and at the same time, the structure of the survey is usually very visual and simple to respond to the client, which allows a very large percentage of responses in the questionnaires. I also think that it is positive that besides the possibility of being able to create easy questions, there is the possibility of creating deeper and more complex answers for surveys in which much more detail is required. The program integrates the record of the surveys you have done so that you can keep track of the questionnaires sent, answered and also to track the information obtained through these means. **What do you dislike about Medallia Agile Research?** I just think that they should improve the system of automatic information storage, since sometimes it makes changing the screen you lose the information you had because it has not been saved correctly. **Recommendations to others considering Medallia Agile Research:** With Promoter.io you can create surveys that are simple, but at the same time tractive and that allow you to obtain key information to know more deeply the opinion of your clients. **What problems is Medallia Agile Research solving and how is that benefiting you?** The feedback obtained through the clients has increased a lot, since now they can send comments and we can also analyze the response rate obtained and the percentage of satisfaction through the elements provided by Promoter.io. When we conduct surveys we also take less time, they are more complete surveys, more attractive for the user and we can also analyze the information we want by sending it easily to our customers. ### 21. Process automation for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Alan N. | Customer Support Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2019 **What do you like best about Medallia Agile Research?** This system allows me to be able to automate a number of processes in order to simplify the execution time of each task, thanks to this, together with my work team we have been able to see the opportunities and threats of the market in order to be efficient to the time to place my services and products in sales and in this way to be able to improve the processes that have weaknesses. I like that this system is simple to manage, since it has a very friendly interface and allows us to understand each one of its analytical reports. I also find this system ideal because it allows me the possibility of integrating it with other sales programs in order to have everything at hand and in one place. These little details really help a lot. **What do you dislike about Medallia Agile Research?** It is not common, but sometimes there are problems with the system, which make us contact the technical assistance team, so that they can correct these errors. Of course it is annoying but it is not something that influences my decision to look for another system. **Recommendations to others considering Medallia Agile Research:** This system has many functions that can make you lose, but this should not worry because it has an excellent technical support team ready to solve the problem that comes with the Promoter.io system. **What problems is Medallia Agile Research solving and how is that benefiting you?** Thanks to this system I have been able to improve my customer service, allowing my business to keep growing continuously month after month. This software also gives me the possibility of being able to know my clients better because it allows me to follow them and be able to discover their strengths and weaknesses in terms of their preferences. This is definitely vital for me. ### 22. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter D. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Medallia Agile Research?** CheckMarket is very intuitive and easy to use. It was very simple to customize my own survey questions. **What do you dislike about Medallia Agile Research?** Every once in a while the system would lag and I’d have to reload the page. Not sure if that was an issue on my end or CheckMarket’s though. **What problems is Medallia Agile Research solving and how is that benefiting you?** The ability to quickly customize surveys and manage the results. ### 23. Great User interface and amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Medallia Agile Research?** Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features. You are able to create several campaigns and monitor all at once,and you are also able to monitor the specific segment for one country for example or view the whole organization´s NPS score. Dashboards provide more information in detail about that specific campaign, overall graphs allow us to pinpoint specific dates to view if scores have changed with a product release for example and thus, understand the impact that this can have on our customers. I really love the feature of viewing the historic data score per customer, with this you can see how the score of the customer changes with time whilst using your product or service, viewing all scores with this feature allows the organization to understand if you´re heading in the the right direction. Also, when you ask support a question they get back to you usually within the same day, very quick and helpful in their responses. **What do you dislike about Medallia Agile Research?** It serves its purpose, I must admit I have no complaints or dislikes with this tool. You can certainly keep working on adding advancements and new features, but for our department it works perfectly. **What problems is Medallia Agile Research solving and how is that benefiting you?** it allowed us to understand real customer NPS responses, to quickly understand scores and have data available for the whole organization. ### 24. Enterprise Survey Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Medallia Agile Research?** The back-end reporting features are great and easy to understand. **What do you dislike about Medallia Agile Research?** The cost per survey is quite expensive, especially when you have tight budgets. **Recommendations to others considering Medallia Agile Research:** If you have the budgeting for this platform, I encourage you to give it a go. Furthermore, a trial period is also available for those who are curious to find out more. **What problems is Medallia Agile Research solving and how is that benefiting you?** We wanted a reliable platform to help us conduct a survey, which we managed to do successfully. ### 25. How easy market research can be **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Medallia Agile Research?** CheckMarket is a solid survey platform and the team has provided us with recommendations to help us structure our surveys to gain insightful information and better understand our customers. **What do you dislike about Medallia Agile Research?** Prices are very high but they provide you very good service. **Recommendations to others considering Medallia Agile Research:** - **What problems is Medallia Agile Research solving and how is that benefiting you?** A lot of benefits i can explain later. ### 26. Check market review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Medallia Agile Research?** Gusta el hecho de que es fácil de usar y amigable para el usuario y tiene plantillas predefinidas. **What do you dislike about Medallia Agile Research?** It has far too many options and features and it can get confusing at times. **Recommendations to others considering Medallia Agile Research:** I'll recommend it if you are looking for a ready-made template so you don't waste time creating one. **What problems is Medallia Agile Research solving and how is that benefiting you?** It has solved the problem such as customer satisfaction. ### 27. CheckMarket Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Medallia Agile Research?** The platform is visually appealing, easy to navigate and user friendly. **What do you dislike about Medallia Agile Research?** So far, pretty satisfied with CheckMarket. **What problems is Medallia Agile Research solving and how is that benefiting you?** Trying to see if customers are happy with our service. CheckMarket gives us actionable insights in the way we interactive with our customers. ### 28. CheckMarket **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Medallia Agile Research?** Great real-time dashboard. I like how interactive this is. **What do you dislike about Medallia Agile Research?** With the features provided, our users did find this overwhelming to use. **Recommendations to others considering Medallia Agile Research:** With the features provided. This is very good for professional use. **What problems is Medallia Agile Research solving and how is that benefiting you?** Support team was very useful in helping our users with using the tool. ### 29. Great NPS tool for periodic surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Jaakko P. | Co-Founder, CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Medallia Agile Research?** I like the ease of creating a survey. Not only it's a smooth process from the user's point of view, but I feel that a customer is more likely to respond to a low-key, low-effort initial email - and yet the follow up question offers the ability to provide much more in-depth responses. **What do you dislike about Medallia Agile Research?** I'm not a huge fan of the new campaign wizard lacking auto-save, as I lost my work while navigating to another screen. I'm sure it's something they're going to fix soon though. **Recommendations to others considering Medallia Agile Research:** I'd first do the free trial to see if this is something you need. It has plenty of features to get a flavor of the product, along with 250 free surveys. **What problems is Medallia Agile Research solving and how is that benefiting you?** I want to understand how our clients feel about our service over time. I think it will be easier for a client to share feedback over a quick one-question email as opposed to reaching out our support. They aren't certainly going to write a support ticket if they "feel" we're 7/10, but that's information I definitely want to know in order to get to 10/10. ### 30. satisfied **Rating:** 3.5/5.0 stars **Reviewed by:** Olivia V. | Olivia , Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2019 **What do you like best about Medallia Agile Research?** I like best how they already have templates for you to begin a trial for a survey **What do you dislike about Medallia Agile Research?** I dislike how there are so many options. This may get confusing sometimes **What problems is Medallia Agile Research solving and how is that benefiting you?** I’m solving problems such as customer satisfaction by using the surveys provided and they are helping ### 31. Nice and good, effective software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Medallia Agile Research?** The creation of the survey and distribution of the survey to everyone to participate. And customisable **What do you dislike about Medallia Agile Research?** Too complex to customise. Not easily understood for everyone i.e requires skill person. **What problems is Medallia Agile Research solving and how is that benefiting you?** Easy to get surveys and public opinion in real world ### 32. easy to use for surveyor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Medallia Agile Research?** Easy to use and very self explanatory without unnecessary things **What do you dislike about Medallia Agile Research?** Confusing when trying to build a survey and distribute **Recommendations to others considering Medallia Agile Research:** Keep using it until you get used to it **What problems is Medallia Agile Research solving and how is that benefiting you?** easy to answer and give back feedback on the surveys ### 33. An Accurate Pulse **Rating:** 5.0/5.0 stars **Reviewed by:** charles w. | Membership Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Medallia Agile Research?** I love the simplicity in use but wide range of reports you can get through this system **What do you dislike about Medallia Agile Research?** I wish we could ask more than just one question but I understand why one question is the main focus **What problems is Medallia Agile Research solving and how is that benefiting you?** We have over 1800 members here at Geekdom and Promoter is essential for us to get a pulse on how the community feels about our direction. ### 34. Good In Theory but Prefer other Software for Surveys **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Medallia Agile Research?** The ease of tracking survey results and accessing visuals such as graphs and other collected data. **What do you dislike about Medallia Agile Research?** Bugs that need fixing when generating surveys. The software froze on me several times whentryinging to enter questions for a survey. We ended up switching to Survey Monkey. **What problems is Medallia Agile Research solving and how is that benefiting you?** None. We had to switch software due to freezes and bugs. ### 35. So much more than just an NPS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dana S. | Director of Marketing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Medallia Agile Research?** Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions). Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates. I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client. But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone. Did I mention their customer service? Yep, that's pretty amazing as well. **What do you dislike about Medallia Agile Research?** Just wish I had more customers to gather feedback from. :) **Recommendations to others considering Medallia Agile Research:** I'm a huge fan of NPS as a tool for growth. I haven't found anyone more knowledgeable or that supports growth through NPS like Promoter. It's the best solution available today. **What problems is Medallia Agile Research solving and how is that benefiting you?** We're a customer-first organization, so being proactive is a top priority for us. Much of our revenue is based on word-of-mouth referrals, so understanding who are advocates are is a major key to our growth. Promoter has helped us both identify our promoters and also engage with them at the right time. ### 36. Immensely Helpful Tool In Understanding Your Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Membership Manager, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Medallia Agile Research?** I love the ability to spot downward trends and issues within our community before the problem becomes unbearable. **What do you dislike about Medallia Agile Research?** - I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided. - auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :( **Recommendations to others considering Medallia Agile Research:** The customer support at Promoter.io is phenomenal. Whenever considering a new software application, I look at REST API, Bidirectional Zaps on Zapier, and most importantly Customer Support. Promoter.io meets all these requirements and is quick to assist us with any questions or changes needed. **What problems is Medallia Agile Research solving and how is that benefiting you?** Churn/cancellation prevention. It allows our customers to voice their feedback and for us as a company to remain proactive in addressing issues and provide excellent customer service. ### 37. Simple UI with outstanding results **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel C. | Sr. Process Improvement & Integration Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Medallia Agile Research?** I love how you can look at the survey results as a whole but can drill down as needed. The ability to respond directly to the feedback itself is also wonderful. The simplicity of the feedback form encouraged more feedback from the participants. **What do you dislike about Medallia Agile Research?** Unable to select the individual feedback from the dashboard. The filter is not interactive and can only set one at a time. **Recommendations to others considering Medallia Agile Research:** Promoter.io is great if you are looking to perform a quick and easy survey to gather immediate feedback from either clients or employees. It is not meant for multiple questionnaires feedback; at least, at the level of my plan (starter). It is relatively cheaper and has a free tier of up to 250 surveys. Great for companies doing first-time feedback gathering and then scale as you need more functions such as scheduling and drip surveys. You can also integrate with other software through Zapier or their own API. **What problems is Medallia Agile Research solving and how is that benefiting you?** We are trying to increase our response rate by having a simple but appealing survey form directed to our clients. We want a dashboard view but also the ability to respond back to an individual feedback. Through Promoter.io we have achieved an increased response rate and great analysis of client's feedback. ### 38. Effective tool for Customer Experience and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Medallia Agile Research?** While it is very defined in the process, there is a logical reason for Promoter working the way it does and if you use it to its full capability the insights into your customer base are impactful. **What do you dislike about Medallia Agile Research?** I get a higher than average response rate, but of course I'd prefer if all of my surveys were answered **Recommendations to others considering Medallia Agile Research:** It is the best option for gathering NPS without the risk of influencing respondents. Highly recommend **What problems is Medallia Agile Research solving and how is that benefiting you?** Promoter provides a means to get NPS data from our customer base and through utilizing both the survey component and the tagging and follow up features, we are able to have meaningful discussions and gather pertinent information about our customers. This helps increase customer loyalty and decrease churn. ### 39. Nice and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Henrik C. | Manager, Talently, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Medallia Agile Research?** The ready-made klips and the nice graphics. Also building from scratch is pretty easy without any programming skills etc. **What do you dislike about Medallia Agile Research?** None really... additional sources and connections are always welcome. Maybe the possibility to export klips to Powerpoint. **What problems is Medallia Agile Research solving and how is that benefiting you?** Keeping the whole team updated on the latest numbers and stats on a large wall-mounted screen. ### 40. A simple and easy way to engage with my customers/accounts. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Medallia Agile Research?** I present to our leadership team, our NPS results obtained by Promoter and it has always led to a clear and detailed understanding of where we are. The graphs and charts give great visual representation of our scores and performance as a staff. If I ever have a questions or issue with the platform, the support from Promoter has always been 10/10. **What do you dislike about Medallia Agile Research?** No keyboard shortcuts for easier/quicker workflow. Would love to see some implemented in the future. **Recommendations to others considering Medallia Agile Research:** The support and ease of use is what keeps me using this product. **What problems is Medallia Agile Research solving and how is that benefiting you?** Promoter allows us to engage with members of our space more intimately and also gives them an opportunity to give feedback. We can communicate directly through the platform and our team can always be on the same page. ### 41. Great platform, amazing client support **Rating:** 4.5/5.0 stars **Reviewed by:** Oana V. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Medallia Agile Research?** The platform is very easy to use and the client support is always prompt. **What do you dislike about Medallia Agile Research?** I have to go in each campaign to check the outstanding feedback. **What problems is Medallia Agile Research solving and how is that benefiting you?** understand what our clients value the most, so we can continue doing, and what they dislike, so we can improve. ### 42. Just works **Rating:** 5.0/5.0 stars **Reviewed by:** Simon G. | Chief Information Officer, EMEA, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Medallia Agile Research?** Simplicity is definitely the best feature. It just works with minimal effort. **What do you dislike about Medallia Agile Research?** Be good to have some more flexibility around when to send **What problems is Medallia Agile Research solving and how is that benefiting you?** Marketing uses it to measure engagement, and support uses it to measure effectiveness of individual responses ### 43. Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Medallia Agile Research?** I like that its quick and easy to setup and the live chat is very attentive. **What do you dislike about Medallia Agile Research?** I don't like the levels of pricing. It goes from 2,500 a month to 10,000 a month with nothing in between. It would be nice to be able to get a custom quote. **What problems is Medallia Agile Research solving and how is that benefiting you?** It gives us valuable feedback from our clients and prevents us from sending too many out. ### 44. Best-in-class NPS software **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan A. | Director of Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Medallia Agile Research?** Promoter.io allows us to effectively track and manage our NPS program in a centralized location. It has automated many of the cumbersome manual tasks and has greatly simplified and improved this process. The ability to tag and track customer feedback is extremely valuable and enables us to pinpoint areas of strength and weakness in within our business and product offering. Customer support has also been fantastic and product enhancements are always being made. **What do you dislike about Medallia Agile Research?** A bi-directional sync with Salesforce would be very helpful but does not currently exist. There are some 3rd party work-arounds but they are quite limited. **What problems is Medallia Agile Research solving and how is that benefiting you?** Calculating NPS scores and trends, gathering actionable feedback to determine business/product strengths and weaknesses ### 45. Promoter IO review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Medallia Agile Research?** customer service and user friendly software **What do you dislike about Medallia Agile Research?** nothing at this time as the product is great! **Recommendations to others considering Medallia Agile Research:** easy to use and great customer service **What problems is Medallia Agile Research solving and how is that benefiting you?** just gauging satisfaction at this time. we are getting great intel on customer experience ### 46. Simple, but limited campaigns on any reasonable price **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Medallia Agile Research?** Simple to create campaign, relatively easy to connect to your CRM. **What do you dislike about Medallia Agile Research?** Limited campaigns on anything less than enterpise, even though they use number of surveys for pricing. **Recommendations to others considering Medallia Agile Research:** If you need more than 1 campaign, this can be a bit of a pain. But easy and elegant orherwise! **What problems is Medallia Agile Research solving and how is that benefiting you?** Transactional surveys, NPS... ### 47. Good software for Net Promoter Score surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Medallia Agile Research?** It allows us to check the NPS for our product and to find out if our customers actually like our product. Thanks to using Promoter.io we are able to talk with those customers, who are promoters, but also try to fix the relationship with passives and detractors, who are not actively promoting our product. **What do you dislike about Medallia Agile Research?** The list of customers needs to be provided and uploaded manually. This takes time and makes the entire process unnecessarily extended in time. Instead of manually uploading the email distribution list, we would rather have it uploaded using the API. We would also be very happy if we could do something to automate the entire process. Sending out the NPS survey is a repeatable task and eventually it could be automated. **Recommendations to others considering Medallia Agile Research:** You can also try LiveChat and set up the survey in their web widget for all website visitors. **What problems is Medallia Agile Research solving and how is that benefiting you?** We wanted to check if our customers are happy with our software. We are able to do that and to follow up with all the customers, who are now segmented into promoters, passives and detractors. ### 48. Essential to your growth! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Customer Relations Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** Promoter is an intuitive platform, essential for anyone measuring their Net Promoter Score and trying to 'move the needle'! With a complete loop followup system, that is exceptionally easy to use, promoter ensures you make the most of every piece of feedback. The system is continually updated, with awesome new features you didn't know you wanted, released often. The support team are very helpful, and readily available to assist! It is also very affordable for any business. **What do you dislike about Medallia Agile Research?** Promoter is honestly a great business tool, with minimal drawbacks. In fact, you think it could be improved in some way, shape or form...and next you know a feature is added which solves your problem!! I guess some small businesses may find the cost prohibitive, however this is the most affordable system of its kind that I've seen, and the packages are very reasonable. **What problems is Medallia Agile Research solving and how is that benefiting you?** Promoter allows us to gather valuable feedback and track our NPS across our customer and employee base. It also provides a completely contained followup system, which is vital to your success when monitoring NPS. Doing this allows you to correct issues early in the pipeline and change systems and processes to offer the best possible service and product. ### 49. An intuitive and informative engagement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen N. | Customer Support Engineer & Customer Success Lead, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** Promoter makes it super simple to survey customers. The interface is clean for the survey recipient and the administrators. It's exceptionally helpful to be able to quickly categorize and respond to the survey responses through the Promoter interface. **What do you dislike about Medallia Agile Research?** I have found it time consuming to tag all of the responses. I would recommend using some Natural Language Processing to automatically tag the verbal feedback/comments. I would also like to see more filtering within the Dashboard. e.g. I'd like to be able to selectively look at conversations that have #tag1 and are Promoters, without exporting the .csv dataset. **Recommendations to others considering Medallia Agile Research:** Make sure that you carefully build a plan for what frequency you want feedback and how you will import the survey recipients. We got stuck with a huge backlog of surveys and it took quite a few months to survey a full representation of our customer base, due to the order that they recipients were uploaded. Once surveys are scheduled, it's hard to change them. **What problems is Medallia Agile Research solving and how is that benefiting you?** The primary business need that we're solving is to maintain a pulse of our user's experience. Where other tools have lacked, Promoter maintains a constant pulse of our customers' opinions and experiences interacting with us and our products. It makes reporting very easy, and we save time with being able to queue the surveys to drip over time. We get critical insight about the product experience, but we've not let learned to fully leverage this insight as a company. ### 50. Fantastic Product That Can Help Your Company Grow!! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith V. | Manager, Digital Marketing, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** The only product your company will ever need to manage their NPS. The interface is designed to allow users the ability to followup with customers via email without ever leaving the product. Being able to tag the comments allows you to identify trends within your customer base and help show leadership what is working and what areas you can improve on. The customer service is out of this world!! Very responsive and always willing to provide best practices. **What do you dislike about Medallia Agile Research?** Overall it is a fantastic product. Would like some more native integrations however the product is great as is. Promoter does not allow for adjustments to the Ultimate questions or for additional questions to be asked on the initial survey. Promoter was designed to adhere to Net Promoter best practices delivering high levels of engagement and accurate results. Promotor currently averages a 37% percent completion rate which they attribute to keeping surveys focused on the ultimate question and not overwhelming the customer with additional questions. If there is anything specific we want to drill-down on with an individual customer, we can accomplish this during the follow-up process after the survey. **What problems is Medallia Agile Research solving and how is that benefiting you?** We leverage the Promoter.io platform to manage the entire NPS project. While there are a number of platforms out their who can facilitate the project, Promoter.io offers a number of advantages. Their dashboard is designed to provide a simple, scalable tool to manage all of the actions required from sending their surveys, collecting the data in real time, analyzing the data to identify trends and following up with the customer. They provide an API to push the NPS results and feedback into Salesforce for our sales and support reps to leverage. They are also closely aligned with Fred Reichheld author of “The Ultimate Question” and the creator of The Net Promoter Score. Fred is an active advisor and investor in Promotor.io and offers extremely valuable insight not offered by other providers. Promotor.io is leveraged by a wide varity of organazations including: Rackspace, CenturyLink, Baremetrics and Groove. ## Medallia Agile Research Discussions - [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) - 1 comment, 1 upvote - [View Medallia Agile Research pricing details and edition comparison](https://www.g2.com/products/medallia-agile-research/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+06%3A04%3A33+-0500&secure%5Bsession_id%5D=94795bf5-0665-4ba0-a7cf-2196dc7a1d0e&secure%5Btoken%5D=a0a9eee4aa66e8a58abdce0cc0bd1fd113a1c6b2d05cca3627d3aeff469e055f&format=llm_user) ## Medallia Agile Research Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Medallia Agile Research Alternatives - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews)