# AskNicely vs Medallia Agile Research Comparison | | AskNicely | Medallia Agile Research | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,050 | 65 | | **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (43.8% of reviews) | | **Entry Level Price** | Contact Us | $49 per month | --- ## Top Pros & Cons ### AskNicely Pros: - Ease of Use (28 reviews) - Customer Support (18 reviews) Cons: - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) ### Medallia Agile Research **Not enough data** --- ## Ratings Comparison | Rating | AskNicely | Medallia Agile Research | |---|---|---| | **Meets Requirements** | 9.3 (884 reviews) | 8.4 (58 reviews) | | **Ease of Use** | 9.4 (899 reviews) | 8.9 (58 reviews) | | **Ease of Setup** | 9.2 (582 reviews) | 8.3 (35 reviews) | | **Ease of Admin** | 9.3 (569 reviews) | 8.7 (36 reviews) | | **Quality of Support** | 9.4 (794 reviews) | 8.9 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.0 (35 reviews) | | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.0 (56 reviews) | --- ## Pricing ### AskNicely #### Entry-Level Pricing Plan: Learn Price: Contact Us Description: Capture what matters most to customers with engaging CSAT and NPS surveys. Key Features: - Unlimited users - From 500 responses; price scales with response volume - AI powered surveys [Browse all 3 editions](https://www.g2.com/products/asknicely/pricing) #### Free Trial No ### Medallia Agile Research #### Entry-Level Pricing Plan: Starter Price: $49 per month [Browse all 5 editions](https://www.g2.com/products/medallia-agile-research/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **AskNicely** | 8.5/10 | 232 | | **Medallia Agile Research** | N/A | N/A | #### Analytics | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | Not enough data | | **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | | **Gamification** | 8.3 (161 reviews) | Not enough data | #### Customization | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | | **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | | **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | #### Generative AI | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **AI Text Generation** | 8.5 (116 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | | **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **AskNicely** | N/A | N/A | | **Medallia Agile Research** | 8.9/10 | 8 | #### Generative AI | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Survey Management | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Brand Design Consistency** | Not enough data | 9.2 (8 reviews) | | **Survey Deployment** | Not enough data | 9.2 (8 reviews) ✓ Verified | | **Feedback Collection** | Not enough data | 7.9 (8 reviews) ✓ Verified | | **Device Responsiveness** | Not enough data | 8.8 (8 reviews) ✓ Verified | #### Process Management | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Feedback Aggregation** | Not enough data | 7.9 (8 reviews) ✓ Verified | | **Trigger Alerts** | Not enough data | 9.0 (7 reviews) | | **Real-Time Analysis** | Not enough data | 9.3 (7 reviews) ✓ Verified | | **Real-Time Action** | Not enough data | 9.3 (7 reviews) | #### System Management | Feature | AskNicely | Medallia Agile Research | |---|---|---| | **Security** | Not enough data | 8.8 (7 reviews) ✓ Verified | | **System Monitoring** | Not enough data | 9.3 (5 reviews) | --- ## Categories **Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Medallia Agile Research (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | AskNicely | Medallia Agile Research | |---|---|---| | **Small-Business** | 43.4% | 37.5% | | **Mid-Market** | 47.9% | 43.8% | | **Enterprise** | 8.7% | 18.8% | ### By Industry #### AskNicely - **Computer Software:** 12.4% - **Information Technology and Services:** 8.7% - **Internet:** 5.3% - **Health, Wellness and Fitness:** 5.1% - **Marketing and Advertising:** 4.2% - **Hospital & Health Care:** 4.2% - **Financial Services:** 3.4% - **Consumer Services:** 2.9% - **Telecommunications:** 2.5% - **Real Estate:** 2.5% - **Other:** 48.9% #### Medallia Agile Research - **Computer Software:** 21.9% - **Financial Services:** 9.4% - **Food & Beverages:** 9.4% - **Information Technology and Services:** 7.8% - **Hospitality:** 6.3% - **E-Learning:** 3.1% - **Consumer Services:** 3.1% - **Marketing and Advertising:** 3.1% - **Market Research:** 3.1% - **Internet:** 3.1% - **Other:** 29.7% --- ## Alternatives ### Alternatives to AskNicely - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews) ### Alternatives to Medallia Agile Research - [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews) --- ## Top Discussions ### AskNicely - Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote > **Top comment:** "Hi Lou, You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..." - Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..." - Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..." - Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..." - Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..." ### Medallia Agile Research - Title: [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) — 1 comment, 1 upvote > **Top comment:** "yes" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-agile-research)