# AskNicely vs Medallia Agile Research Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user experience, with many praising its intuitive navigation and ease of use. Users highlight how simple it is to manage customer feedback and generate reports, making it a preferred choice for those seeking a seamless platform.
- **Users say** that Medallia Agile Research offers a good balance of features at an attractive price point. Reviewers appreciate its intuitive interface and the ease of creating surveys, noting that the templates and flexible deployment options enhance their experience.
- **According to verified reviews** , AskNicely stands out for its high satisfaction ratings, particularly in areas like support quality and ease of setup. Users frequently mention that the platform's onboarding process is straightforward, allowing teams to get up and running quickly.
- **Reviewers mention** that while Medallia Agile Research is user-friendly, it may not match the comprehensive capabilities of AskNicely, especially in feedback aggregation and analysis. Some users feel that AskNicely provides more robust tools for real-time insights and action.
- **G2 reviewers highlight** that AskNicely has a significant advantage in overall satisfaction, reflected in its higher G2 Score. Users appreciate its consistent performance and reliability, often stating that it meets their needs without requiring frequent adjustments.
- **Users note** that while Medallia Agile Research is effective for basic survey needs, it may lack some advanced features that AskNicely offers, such as detailed feedback collection and real-time analysis, which are crucial for businesses looking to enhance customer engagement.



| | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,050 | 65 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (43.8% of reviews) | 
| **Entry Level Price** | Contact Us | $49 per month | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (33 reviews)
- Customer Support (22 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Limited Customization (6 reviews)

### Medallia Agile Research

**Not enough data**

---
## Ratings Comparison
| Rating | AskNicely | Medallia Agile Research | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 8.4 (58 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 8.9 (58 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 8.3 (35 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 8.7 (36 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 8.9 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.0 (35 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.0 (56 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Medallia Agile Research

#### Entry-Level Pricing

Plan: Starter

Price: $49 per month


[Browse all 5 editions](https://www.g2.com/products/medallia-agile-research/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **Medallia Agile Research** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agile Research** | N/A | N/A |

#### Feedback Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agile Research** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Medallia Agile Research** | 8.9/10 | 8 |

#### Generative AI

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | 9.2 (8 reviews) | 
| **Survey Deployment** | 9.2 (242 reviews) | 9.2 (8 reviews) ✓ Verified | 
| **Feedback Collection** | 9.3 (249 reviews) | 7.9 (8 reviews) ✓ Verified | 
| **Device Responsiveness** | 9.4 (240 reviews) | 8.8 (8 reviews) ✓ Verified | 

#### Process Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | 7.9 (8 reviews) ✓ Verified | 
| **Trigger Alerts** | 9.2 (232 reviews) | 9.0 (7 reviews) | 
| **Real-Time Analysis** | 9.3 (241 reviews) | 9.3 (7 reviews) ✓ Verified | 
| **Real-Time Action** | 9.3 (230 reviews) | 9.3 (7 reviews) | 

#### System Management

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | 8.8 (7 reviews) ✓ Verified | 
| **System Monitoring** | 9.1 (183 reviews) | 9.3 (5 reviews) | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agile Research** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agile Research** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to AskNicely (4):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey)



---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Medallia Agile Research | 
|---|---|---|
| **Small-Business** | 43.4% | 37.5% | 
| **Mid-Market** | 47.9% | 43.8% | 
| **Enterprise** | 8.7% | 18.8% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Medallia Agile Research

- **Computer Software:** 21.9%
- **Financial Services:** 9.4%
- **Food & Beverages:** 9.4%
- **Information Technology and Services:** 7.8%
- **Hospitality:** 6.3%
- **E-Learning:** 3.1%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Market Research:** 3.1%
- **Internet:** 3.1%
- **Other:** 29.7%

---
## Alternatives

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---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Medallia Agile Research

- Title: [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) — 1 comment, 1 upvote
  > **Top comment:** "yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-agile-research)