ProcedureFlow Features

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 13 reviewers of ProcedureFlow have provided feedback on this feature.

As reported in 13 ProcedureFlow reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs

As reported in 13 ProcedureFlow reviews. Provide workflows to create and escalate issues related to risks and requests

As reported in 14 ProcedureFlow reviews. Integrates with live chat, chatbots, help desk, or other customer service software

Based on 15 ProcedureFlow reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 15 reviewers of ProcedureFlow have provided feedback on this feature.

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 14 ProcedureFlow reviews.

Based on 14 ProcedureFlow reviews. Ensures user access management, data lineage, and data encryption

As reported in 14 ProcedureFlow reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

Perform ad-hoc or ongoing IT audits at different levels of the company. This feature was mentioned in 12 ProcedureFlow reviews.

Based on 12 ProcedureFlow reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network. 12 reviewers of ProcedureFlow have provided feedback on this feature.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 13 ProcedureFlow reviews.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. This feature was mentioned in 12 ProcedureFlow reviews.

Based on 17 ProcedureFlow reviews. Allows users to comment on tasks or checklists.

Provides pre-made templates for specific types of procedures and processes. This feature was mentioned in 22 ProcedureFlow reviews.

Allow users to download a manual or checklist as a PDF, image file, etc. This feature was mentioned in 21 ProcedureFlow reviews.

As reported in 18 ProcedureFlow reviews. Integrates with other outside software.

Allows administrators to set permissions on editing rights, specific checklists, etc. This feature was mentioned in 21 ProcedureFlow reviews.

As reported in 21 ProcedureFlow reviews. Software is available either in-browser or as a downloadable software application.

As reported in 15 ProcedureFlow reviews. Enables the creation of an internal repository of knowledge articles

Based on 14 ProcedureFlow reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

Based on 14 ProcedureFlow reviews. Helps users understand which knowledge articles are working and identifies areas of improvement

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 15 ProcedureFlow reviews.

Based on 14 ProcedureFlow reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Based on 15 ProcedureFlow reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives