--- title: Poka.io Reviews meta\_title: 'Poka.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 228 reviews by the users' company size, role or industry to find out how Poka.io works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 228 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- ### Poka.io Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Poka.io, appreciating its intuitive design and effective communication capabilities. [(27 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429485&qs=pros-and-cons#reviews) Users value the **efficiency improvement** with Poka, enhancing training, skill tracking, and overall task management. [(14 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429340&qs=pros-and-cons#reviews) Users value the **intuitive and versatile UI** of Poka.io, enhancing efficiency in high-volume manufacturing environments. [(14 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430170&qs=pros-and-cons#reviews) Users appreciate the **easy instruction creation** in Poka.io, enhancing training and skill validation in real-world scenarios. [(13 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428812&qs=pros-and-cons#reviews) Users value Poka.io for its **effective communication** features, enhancing collaboration and knowledge sharing across teams. [(12 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428920&qs=pros-and-cons#reviews) Users find the **confusing procedures** daunting, making it challenging for beginners to navigate the application effectively. [(7 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429760&qs=pros-and-cons#reviews) Users find Poka.io has **limited features** , hindering efficiency and user experience, especially in large-scale operations. [(7 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430694&qs=pros-and-cons#reviews) Users face significant **integration issues** with Poka.io, struggling to connect it seamlessly with existing systems and workflows. [(5 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429018&qs=pros-and-cons#reviews) Users find Poka.io has a **steep learning curve** , making it challenging for beginners to navigate effectively. [(5 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428584&qs=pros-and-cons#reviews) Users experience **limited functionality** in Poka.io, facing challenges with slow feature enhancements and restrictive user settings. [(4 mentions)](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430365&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Poka.io ##### 1. Ease of Use Users praise the **ease of use** of Poka.io, appreciating its intuitive design and effective communication capabilities. [ See 27 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429485&qs=pros-and-cons#reviews) See Related User Reviews GS Gemma S. Mid-Market (51-1000 emp.) 5.0/5 "POKA Review" What do you like about Poka.io? We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication withi ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 4.0/5 "Efficient, Seamless, and Easy for Sharing Site News" What do you like about Poka.io? The efficiency and ease of using the program and sharing site news. ##### 2. Efficiency Improvement Users value the **efficiency improvement** with Poka, enhancing training, skill tracking, and overall task management. [ See 14 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429340&qs=pros-and-cons#reviews) See Related User Reviews ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 4.0/5 "Efficient, Seamless, and Easy for Sharing Site News" What do you like about Poka.io? The efficiency and ease of using the program and sharing site news. RK Rajesh K. Enterprise (\> 1000 emp.) 5.0/5 "Bringing real time learning closer to employee at the point of need" What do you like about Poka.io? Forms module makes it easy for the shop floor to quickly input all production data, and then use that data to build meaningful dashboards. Skills mana ##### 3. Features Users value the **intuitive and versatile UI** of Poka.io, enhancing efficiency in high-volume manufacturing environments. [ See 14 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430170&qs=pros-and-cons#reviews) See Related User Reviews GS Gemma S. Mid-Market (51-1000 emp.) 5.0/5 "POKA Review" What do you like about Poka.io? We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication withi ![Tara H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara H.") TH Tara H. Enterprise (\> 1000 emp.) 4.0/5 "Responsive Support, Smarter AI, and a Clean, Improved Video Editing Experience" What do you like about Poka.io? I like the support that we have had from the company and their interest in reaching out to us to learn what we would like to see. I like the ai improv ##### 4. Instruction Creation Users appreciate the **easy instruction creation** in Poka.io, enhancing training and skill validation in real-world scenarios. [ See 13 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428812&qs=pros-and-cons#reviews) See Related User Reviews ![Dave B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave B.") DB Dave B. Mid-Market (51-1000 emp.) 5.0/5 "An amazing App" What do you like about Poka.io? This application truly makes employees’ work easier. Whether it’s consulting a work instruction to know how to perform a task or solving an issue usin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Poka for Training" What do you like about Poka.io? Since implementing Poka in 2020, we've been able to improve our site's training program by leaps and bounds! We used to only talk about Operator capab ##### 5. Communication Users value Poka.io for its **effective communication** features, enhancing collaboration and knowledge sharing across teams. [ See 12 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428920&qs=pros-and-cons#reviews) See Related User Reviews GS Gemma S. Mid-Market (51-1000 emp.) 5.0/5 "POKA Review" What do you like about Poka.io? We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication withi ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Enterprise (\> 1000 emp.) 5.0/5 "Mars Regional Subject Matter Expert" What do you like about Poka.io? I like the way it supports sharing and collaboration. Associates with lots of experience or those who are brand new can connect quickly and easily. Si ### 5 Cons or Disadvantages of Poka.io ##### 1. Confusing Procedures Users find the **confusing procedures** daunting, making it challenging for beginners to navigate the application effectively. [ See 7 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429760&qs=pros-and-cons#reviews) See Related User Reviews ![Dave B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave B.") DB Dave B. Mid-Market (51-1000 emp.) 5.0/5 "An amazing App" What do you dislike about Poka.io? The most challenging part is having to log in as soon as we start using the application, even when we are on a private network. It would be better if IP Ivy P. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Work Instruction Creation from Videos" What do you dislike about Poka.io? The steps required to set up users, approvers, and the site overall are a bit tedious. ##### 2. Limited Features Users find Poka.io has **limited features** , hindering efficiency and user experience, especially in large-scale operations. [ See 7 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430694&qs=pros-and-cons#reviews) See Related User Reviews ![Tara H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara H.") TH Tara H. Enterprise (\> 1000 emp.) 4.0/5 "Responsive Support, Smarter AI, and a Clean, Improved Video Editing Experience" What do you dislike about Poka.io? I wish there was more levels when breaking down an asset. The function does not work for a maintenance teams as they would like a connection with SAP RK Rajesh K. Enterprise (\> 1000 emp.) 5.0/5 "Bringing real time learning closer to employee at the point of need" What do you dislike about Poka.io? Often, we see opportunities for new, additional features that would fit well into our existing process, but the current limitations restrict our abili ##### 3. Integration Issues Users face significant **integration issues** with Poka.io, struggling to connect it seamlessly with existing systems and workflows. [ See 5 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1429018&qs=pros-and-cons#reviews) See Related User Reviews ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Enterprise (\> 1000 emp.) 5.0/5 "Mars Regional Subject Matter Expert" What do you dislike about Poka.io? I still find it difficult to easily pull data an match Poka data with other systems. A large portion of the roadblocks are internal and security which ![Tara H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara H.") TH Tara H. Enterprise (\> 1000 emp.) 4.0/5 "Responsive Support, Smarter AI, and a Clean, Improved Video Editing Experience" What do you dislike about Poka.io? I wish there was more levels when breaking down an asset. The function does not work for a maintenance teams as they would like a connection with SAP ##### 4. Learning Curve Users find Poka.io has a **steep learning curve** , making it challenging for beginners to navigate effectively. [ See 5 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1428584&qs=pros-and-cons#reviews) See Related User Reviews ZW zackery w. Enterprise (\> 1000 emp.) 5.0/5 "Training at the tips of your fingers" What do you dislike about Poka.io? Some of the fields in Poka are hard to understand just by reading. Some things you can learn easily, but others a more hands on approach is more helpf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Learning everyday" What do you dislike about Poka.io? It is not so user friendly for beginners. ##### 5. Limited Functionality Users experience **limited functionality** in Poka.io, facing challenges with slow feature enhancements and restrictive user settings. [ See 4 mentions ](https://www.g2.com/products/poka-io/reviews?filters%5Bsentiment_snippet%5D=1430365&qs=pros-and-cons#reviews) See Related User Reviews RK Rajesh K. Enterprise (\> 1000 emp.) 5.0/5 "Bringing real time learning closer to employee at the point of need" What do you dislike about Poka.io? Often, we see opportunities for new, additional features that would fit well into our existing process, but the current limitations restrict our abili ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Poka for Training" What do you dislike about Poka.io? Enhancements and development of new features seems slow. Also, sometimes an enhancement or new feature is rolled out, and it greatly impacts the user GS Gemma S. Factory Digital Systems Specialist Consumer Goods Mid-Market (51-1000 emp.) 2/9/2023 "POKA Review" 5/5 What do you like best about Poka.io? We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication within the factory, sharing knowledge and resolutions to the issues encountered. I like the training aspect that POKA brings, and in recent years we have implemented changes that allow us to utilize this side of the application, mainly for OJT through our TWI programme. The team matrix is a useful visual for trainers to identify training opportunities, as well as for managers to see what level each of their team members has been trained to. I'm also excited to try out the new Qualifications feature, to help assign training to the required areas. Perhaps my favourite feature is POKA Forms, as they are so easy to create and are extremely user friendly for operators completing their daily requirements. The QR codes take them directly to the form and each form has a similar look, making a standard that's easy to follow and understand. If there are any issues with the application, the customer support team are always quick to respond and often resolve the issue within minimal time. Where this is not possible, they will keep you up-to-date with the current status. Review collected by and hosted on G2.com. What do you dislike about Poka.io? There are a couple of design features which could be improved, such as the notifications icon at the top of the screen. This is currently utilized for all notifications and the indicating number is removed when the icon is pressed. It would be good to see these notifications split out into Issue related and Individual task related icons, to better differentiate and highlight when each individual has an outstanding requirement. It can be frustrating when new features are demonstrated, but require additional license fees to use. This is understandable, due to the time and effort taken to develop the new features, but out of my control whether we are able to utilize them. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? Utilizing the QR codes generated within POKA is a useful tool to enable factory floor workers quickly access relevant information for the equipment in use at any time. Having the information available when and where required enables the team to overcome issues quicker. POKA Forms is greatly benefitting us, ensuring the required daily forms are always at hand, as well as helping sustainability efforts by reducing the quantity of paper used within the factory. Utilizing the training content, skills and matrix has enabled a reduction in time taken to complete required admin work following training sessions. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-7693677/official_response/edit) Hi Gemma, Thank you for your continued partnership since 2019 and for sharing such thoughtful feedback. We’re glad to hear that Forms, QR codes, and the Team Matrix are delivering real value on your shop floor — from faster access to information to supporting training and sustainability efforts. And we truly appreciate your kind words about our support team. Thank you as well for the suggestion around improving notification visibility. Feedback like this helps us continue refining the user experience. We’re grateful for your trust in Poka. 7/22/2026 Current UserValidated ReviewerSource: Seller invite ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. MSE Coach Enterprise (\> 1000 emp.) 2/9/2023 "Mars Regional Subject Matter Expert" 5/5 What do you like best about Poka.io? I like the way it supports sharing and collaboration. Associates with lots of experience or those who are brand new can connect quickly and easily. Sites and associates can leverage not just the collaboration, but also the visibility to technical information as well (knowledge & skills). Visibility to capability, compliance and onboarding data Review collected by and hosted on G2.com. What do you dislike about Poka.io? I still find it difficult to easily pull data an match Poka data with other systems. A large portion of the roadblocks are internal and security which is also internal. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? It is solving multiple problems, but probably the biggest problem is the easy access to technical information, such as how to properly do a job. We are currently putting lots of knowledge into our Poka lines, workstations, and equipment which allows easy access to SOPs and SWI. Historically this type of information has been hard for associates to access. Also we are giving visibility to Skills and skills gaps in individual associates and for their teams. AI will help when Mars turns on Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-7693872/official_response/edit) Thank you for the thoughtful review Jason! It’s great to hear how Poka is supporting collaboration across experience levels and helping make technical knowledge, skills, and compliance information more visible and accessible. We also appreciate your transparency around data challenges and the realities of working within complex internal and security environments. Feedback like this helps us better understand how Poka fits into broader system landscapes. Thanks again for sharing how you’re using Poka to improve access to knowledge and highlight skills and gaps across teams. — The Poka Team 7/8/2026 Current UserValidated ReviewerSource: Seller invite RK Rajesh K. Regional E&T/Poka Coach, GEM Enterprise (\> 1000 emp.) 2/8/2023 "Bringing real time learning closer to employee at the point of need" 5/5 What do you like best about Poka.io? Forms module makes it easy for the shop floor to quickly input all production data, and then use that data to build meaningful dashboards. Skills management is also very helpful—having clear visibility into operators’ skill levels makes a big difference. We are thinking about using Poka as one stop solution for most of the shop floor activities. Review collected by and hosted on G2.com. What do you dislike about Poka.io? Often, we see opportunities for new, additional features that would fit well into our existing process, but the current limitations restrict our ability to progress smoothly. Also, each new feature request or improvement takes a long time to be delivered. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? The significant advantage is that Poka makes every employee aware of their strengths and gaps concerning required skills and knowledge. It is designed to link each skill gap to the knowledge platform where employees can learn to build their skills. The knowledge platform can be connected to any other external sources and also can be more creative teaching through videos and pictures, which is more impactful. One access to all learnings. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-7687618/official_response/edit) Hi Rajesh, Thank you for the great feedback and for being a valued partner. We’re glad to hear the Forms module and Skills Management are helping your team capture production data efficiently and gain clear visibility into skill gaps — exactly the kind of impact we aim to deliver at the point of need. We also appreciate your candid input on feature expansion and delivery timelines. We’re continuously investing in accelerating innovation while ensuring enterprise-grade quality, and your feedback helps shape our priorities. Thank you again for your partnership. 2/13/2026 Current UserValidated ReviewerSource: Seller invite ![Dave B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave B.") DB Dave B. CAD Designer/Training pillar leader Mid-Market (51-1000 emp.) 2/12/2026 "An amazing App" 5/5 What do you like best about Poka.io? This application truly makes employees’ work easier. Whether it’s consulting a work instruction to know how to perform a task or solving an issue using troubleshooting guides, it really gets the job done. The electronic forms are easy to create and extremely practical for a company. Being able to communicate with employees on various topics, such as safety and quality, makes it an essential tool. Review collected by and hosted on G2.com. What do you dislike about Poka.io? The most challenging part is having to log in as soon as we start using the application, even when we are on a private network. It would be better if the application opened directly and only required identification when a modification needs to be made, using a four‑character code. This would greatly simplify the work of production employees. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? If you want to harmonize all the texts to make a coherent presentation, I can help you put them together. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-12350955/official_response/edit) Hi Dave, Thank you for the amazing review and for sharing how Poka is supporting your teams. We’re thrilled to hear that work instructions, troubleshooting guides, and electronic forms are making day-to-day work easier and helping you communicate effectively around safety and quality. That’s exactly the impact we aim to deliver on the shop floor. We also appreciate your feedback on the login experience. Simplifying access for production employees is incredibly important, and your suggestion is valuable. We’re continuously working on balancing ease of use with security requirements, and input like yours helps guide those improvements. Thanks again for your trust and partnership! Current UserValidated ReviewerSource: OrganicAI Translated SB Sandra B. Plant Training Administrator Enterprise (\> 1000 emp.) 2/12/2026 "Easy-to-Use All-in-One Platform for Work Instructions, Training, and Shift Communication" 4/5 What do you like best about Poka.io? We use Poka in multiple ways across our operations. We rely on it for work instructions, machine guides, troubleshooting, training, forms, and general information sharing. It also helps our production operators communicate smoothly across shifts and collaborate with different departments. Overall, it’s a single platform that’s easy to use, simple to navigate, and effective at engaging users. For us, it functions as our internal social and working network. Review collected by and hosted on G2.com. What do you dislike about Poka.io? The biggest issue we ran into wasn’t Poka itself, but the lack of connectivity between our plants. Now that we understand everything Poka is capable of, we would have set it up differently from the start. That said, it’s an advantage that we can use what we’ve learned to better support new plants as they come onboard. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? Poka is helping support our corporate initiative for connected workers. It brings together all the information our team needs about machinery and processes, so it’s available right at their fingertips. We also use forms every day and conduct audits weekly, and having everything in one place makes it easier to stay organized. Overall, Poka has helped us stay connected and keep the entire team up to date on issues. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-12349292/official_response/edit) Hi Sandra, Thank you for sharing your experience and for highlighting how Poka supports your work instructions, training, forms, and shift communication. We’re glad to hear it’s helping your teams stay connected, organized, and aligned across plants. We also appreciate your transparency around the initial setup and cross-plant connectivity. It’s great to hear you’re now able to apply those learnings to better support new plants coming onboard. Thank you for your continued trust in Poka! Current UserValidated ReviewerSource: Organic SA siman a. Head of Quality Mid-Market (51-1000 emp.) 2/14/2023 "Very user friendly product. Great customer service" 5/5 What do you like best about Poka.io? real time accesibility Easy to train operators Easy to create work instructions Great service Review collected by and hosted on G2.com. What do you dislike about Poka.io? Unable to download in a presentable format a lot of updates happening. Hard to keep up Require more best practice sharing between companies. Need to build a Poka community Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? Quick accessibility to review issues live Platform for operators to post issues Digital forms removing paper from factory Data accessibility Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerSource: Seller invite ![Pamela J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pamela J.") PJ Pamela J. Training Specialist Mid-Market (51-1000 emp.) 8/1/2024 "Poka experience" 4.5/5 What do you like best about Poka.io? Work Instructions, Skill and Forms features Review collected by and hosted on G2.com. What do you dislike about Poka.io? lack of specific report needed and not easy to log in for operator who does not have company email. Also the mass edit for equipment. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? the automatic attribution for site production lines. It makes it easy for me to assign skill to certain employees and doesn't have to be by job title. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-9947616/official_response/edit) Thank you Pamela for sharing your experience with Poka. We’re glad to hear the Work Instructions, Skills, and Forms features, along with automatic attribution for production lines are helping simplify skill assignment for your team. We also appreciate your feedback on reporting, login experience, and mass editing. We’ll be sure to pass these insights along to our product team. Thanks again for taking the time to leave a review. — The Poka Team 7/21/2026 Current UserValidated ReviewerSource: Seller invite BS Ben S. Manufacturing Operations Manager Enterprise (\> 1000 emp.) 1/12/2026 "Intuitive UI and Powerful Data Visualization Drive Seamless Rollout" 4/5 What do you like best about Poka.io? I think the very simple, yet effective UI is a huge advantage of the platform. As a corporate stakeholder of the platform for GE Appliances, I have found Poka to be very easy to navigate - from an end user and admin/SME perspective. This has allowed for a smooth rollout across several of our manufacturing sites. To give specific examples, I really appreciate the following: - Multiple ways to access the same content (manual through site structure, QR code scanning, ask Poka). This is very accommodating to a high-volume manufacturing environment when the access to information in a timely manner is very essential. - Sharing of information: since I am a corporate stakeholder of the platform I find it very beneficial to be able to share content (forms, WI/TBS, Skills, etc) across sites. This allows for a fair sharing of Poka admin responsibilities. - Data Visualization: the ability of the platform to take data and create visible action is very powerful, including "analytics managers'" ability to create custom dashboards. Review collected by and hosted on G2.com. What do you dislike about Poka.io? Our experience has been hampered by a notable lack of customizability. The platform faces challenges when integrated into a broader manufacturing environment, especially where existing external systems serve as the primary data source. Instead of achieving smooth integration, we frequently find ourselves navigating unnecessary obstacles just to make workflows operate as intended. This has resulted in negative feedback from end users and has hindered adoption. One clear example of this issue is the difficulty in escalating an issue to a work request once the CMMS system is fully integrated. Rather than having a straightforward connection, we are required to create extra, redundant forms simply to connect Poka with our internal systems. For the platform to be truly enterprise-ready, the Poka team should provide greater flexibility in considering feature suggestions and enable more customization for individual customer environments. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? Poka has been instrumental in supporting us in several important areas. One major benefit has been improved traceability and visualization of key issues, along with greater accountability and data-driven corrective actions. For instance, by converting many of our paper forms and checklists into digital formats within Poka—complete with issue escalation capabilities—we have addressed previous concerns about issues being escalated without proper action tracking or resolution. Another significant advantage has been in equipment troubleshooting, particularly in reducing mean time to repair (MTTR). The platform’s work instruction and troubleshooting creation features have been especially valuable for us at GE Appliances. Notably, the AI-assisted PDF and video-to-work instruction tools have significantly reduced the time required to create documentation and make it readily available to our frontline staff. As a result, we have observed a direct positive impact on critical equipment downtime by leveraging these features. Review collected by and hosted on G2.com. Show More Response from Amy Luo of Poka.io [Editedit](https://www.g2.com/survey_responses/poka-io-review-12202770/official_response/edit) Thank you so much Ben for sharing such a thoughtful and detailed review. We really appreciate your perspective. It’s great to hear that Poka’s intuitive UI, flexible access to content, and data visualization capabilities have helped support a smooth rollout and drive real visibility and accountability on the shop floor. We’re especially glad the AI-assisted work instruction tools are helping reduce documentation effort and equipment downtime. We also value your candid feedback around customization and integrations in complex enterprise environments. Insights like these help us better understand how Poka is experienced alongside existing systems and workflows. Thank you again for taking the time to share your experience and for your continued partnership. — The Poka Team Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 5/1/2026 "Massive Improvement in Work Instructions and SUC Compliance Tracking" 4/5 What do you like best about Poka.io? From where my specific site has come from to where we are now is a massive improvement in the amount and quality of our Work instructions and we are slowly starting to have more troubleshooting documents this also a better way to trend and track our SUC compliance. Review collected by and hosted on G2.com. What do you dislike about Poka.io? While there are many features that are great where i am seeing the biggest need for improvement is around the updates that need to be made to Documents/Skills/ Work Instructions/etc. that have been translated into multiple languages. when updates are made there need to be a way to flag/notify that this document has more languages that need to be updated. This will be pivotal from an Audit standpoint and eliminate multiple versions of a process. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? See previous comments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sandey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandey B.") SB Sandey B. Training Administrator Enterprise (\> 1000 emp.) 7/21/2026 "Easy Shop-Floor Communication and Seamless Information Sharing" 4/5 What do you like best about Poka.io? Easy way to communicate with the shop floor and share information. Review collected by and hosted on G2.com. What do you dislike about Poka.io? Most of the issues I have had with Poka have been resolved with recent updates. Review collected by and hosted on G2.com. What problems is Poka.io solving and how is that benefiting you? Poka made Qualifications, which allows me to see a more accurate training table of my workforce. Review collected by and hosted on G2.com. 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