I like Plum because it offers low premium rates and high insured amounts, which are applicable to both employees and family parental coverage. The app facility is really useful, as it makes understanding and using medical services much easier for employees. I appreciate that employees can increase the insured amount through extra premium deductions from salary. I also value the parental insurance and top-up enrollment process, along with the multiple ways to connect with Plum like chat, email, and emergency toll-free calls. The 24-hour service availability is great. The digital ID card, fast claim process, and cashless approval make everything quite easy, especially with the multiple hospitals tagged with this insurance company. What's really impressive is that the collaboration with ICICI Lombard has cut the admin load, improved emergency response times, and provided us with new data insights. Employee experience is prioritized over everything, and tools like the app, WhatsApp support, and claims guidance are made for real employees, not just HR. Biometric access, offline health cards, and 24/7 claim help really reduce stress during hospitalizations. These reasons, along with the positive employee NPS, make us want to stick with Plum.
What I like best about Plum is how easy and seamless it makes the entire insurance process—from subscribing to managing claims. The user-friendly platform, combined with their prompt and supportive customer service, especially during emergencies, truly sets them apart.
Plum Benefits is an employee benefits company that provides a modern approach to workplace health insurance. The platform is designed to offer comprehensive and customizable health benefits tailored to the needs of businesses and their employees. Plum's offerings typically include coverage for hospitalizations, doctor consultations, and wellness programs, among other healthcare services. Aimed at simplifying the process of providing employee healthcare, Plum Benefits utilizes technology to streamline insurance administration and claims processes.
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